Zendrop: AI Dropshipping & POD
Drop ship in 30 sec. 1M+ dropshipping products. Fast delivery.
Rating
4.2
feedback
1,128
chart
#138
All reviews
Review RSS Feed
Feb. 11, 2026
We used Zendrop for our dropshipping business, and I honestly wish I had taken the negative reviews more seriously before signing up. Some of the concerns people mentioned, especially around billing clarity, refund timing, and account policies, ended up matching our experience. The platform has useful features, but you need to fully understand how charges, outstanding balances, and refund windows work ahead of time. If you don’t, it can turn into unnecessary stress while you’re already trying to run a business. Communication and reliability weren’t always where I expected them to be either. That doesn’t mean it won’t work for everyone, but it definitely wasn’t as smooth as advertised for us. Bottom line: do your homework, read the fine print, and don’t rely on one supplier. Have backups. It’ll save you headaches.
Feb. 11, 2026
Great app as it allows sourcing for products outside of their menu item as well, which is very helpful. Navigation in the app is also easy. Overall, it was a great experience, would definitely recommend it.
Hi Mohammad, thank you so much for your valuable feedback. This is exactly what we strive for. We wish you continued success ahead!
Feb. 10, 2026
Good app
Thank you for your feedback! We’re glad to hear that you’re enjoying the app. Please know that we’re always here to assist you whenever you need support. -Darlene, Zendrop
Feb. 10, 2026
It's not worth it!! The support is terrible and slow. They don't know there own theme! Forget chatting with a human, they never respond, its always the chat bot. After a day or two you get a mail asking a simple question and you are back to waiting another day. Standard answers like, it's on Shopify's side or its the browser cash is the answer to 50% of all issues. And I haver had many issues, and very simple as well. For two weeks I have asked how to change the color of the main menu!! The shipping time is not even close to what they promise. And I ship only to US. There is no flexibility what so ever on sourcing products. The sizing is not that exact.
Hi there, thank you for taking the time to share your feedback. I'm sorry to hear about your experience, and I've personally reached out to you via email to understand what happened and see how we can make this right. We take this seriously and would love the opportunity to turn this around for you. — Shiza, Zendrop Customer Experience
Feb. 8, 2026
Thank you so much for your positive rating! We truly appreciate your support and are thrilled to hear that you’ve had a positive experience with Zendrop. We’re always here to assist you whenever you need us and look forward to continuing to support your growth. -Darlene, Zendrop
Feb. 7, 2026
Zendrop customer service team is extremely knowledgeable, I have been working with Tessa, who have been very helpful, polite, and patient. I hope Zendrop knows how valuable she is. There have not been an issue, that she was unable to help me with. Zendrop is new user friendly but you still need to do you do diligence to understand the processes of Zendrop. Thank you Tessa for all your help. I am very grateful.
Thank you so much for your thoughtful feedback! We truly appreciate you taking the time to share your experience. It’s wonderful to hear that Tessa has been so helpful, patient, and knowledgeable - she’ll be very happy to know her support made such a positive impact. Your kind words mean a lot to our team. We’re also glad you find Zendrop user-friendly, and we appreciate your note about doing due diligence to understand the processes - that mindset goes a long way toward success. Please know that we’re always here to assist you whenever you need support. Thank you again for trusting Zendrop! -Darlene, Zendrop
Feb. 6, 2026
Received great customer service when it came to my subscriptions. The issue was resolved promptly and I was given a clear understanding of the resolution. Zendrop customer service agents were extremely helpful.
Thank you for sharing your experience! We’re glad to hear that our team was able to resolve your subscription concern promptly and provide clear guidance throughout the process. We truly appreciate your kind words and want you to know that we’re always here to assist you whenever you need support. -Darlene, Zendrop
Feb. 6, 2026
Without a doubt, Zendrop is the best fulfillment service ever in the ecom space. I was already satisfied with Zendrop before joining the Private Agent program so naturally everything elevated once I did join. Their team is extremely professional and on top of everything from answering my questions to fulfilling my orders. I look forward to my continued collaboration with Zendrop and hope to scale with them towards our goals.
Thank you so much for such an amazing review! We truly appreciate your kind words and are thrilled to hear that your experience has been even better since joining the Private Agent program. It’s great to know that our team’s professionalism and support - from answering questions to order fulfillment - has made a real difference for you. We’re always here to assist you and are excited to continue collaborating and scaling together toward your goals. Thank you for trusting Zendrop! -Darlene, Zendrop
Feb. 6, 2026
Simple and easy to follow
Thank you for your feedback! We’re glad to hear that you found Zendrop simple and easy to follow. If you ever need help along the way, please know that we’re always here to assist you. -Darlene, Zendrop
Feb. 6, 2026
We recently made the switch to Zendrop for our dropshipping business, and honestly, we’re loving it. They’ve been incredibly helpful throughout the entire transition. Whenever we have a question, we just hit up their chat function. If it’s a specific product detail that the bot can't handle, a real person usually gets back to us that same day, which is a huge relief. Another thing we really appreciate is their recommendation to winning products. They help us a lot in researching winning products, and it really feels like they’re invested in our success. If you're looking to switch to a platform that actually provides real support, Zendrop is the one.
Thank you so much for sharing your experience! We truly appreciate you choosing Zendrop and are thrilled to hear that the transition has been a smooth and positive one. It’s great to know that our chat support, hands-on assistance, and product recommendations have been helpful and that you feel supported every step of the way. We’re always here to assist you and are genuinely invested in your success. Thank you for trusting Zendrop - we look forward to continuing to grow alongside your business! -Darlene, Zendrop
Feb. 6, 2026
TOP
Thank you so much for your feedback! We’re happy to know our platform is working great for you. Wishing you continued success and growth.
Feb. 5, 2026
Thank you so much for the the positive rating! We truly appreciate your support and are thrilled to hear that you’ve had a positive experience with Zendrop. We’re always here to assist you whenever you need us and look forward to continuing to support your business growth. -Zendrop
Feb. 4, 2026
At first I had a hard time getting through parts of the app but then got guidance from ZenDrop support and was able to import my products. I decided to upgrade my Plan which has afforded me the guidance I need to go further. I recommend ZenDrop and look forward to continuing my journey of building my Shopify store.
Thank you so much for sharing your experience! We’re really glad our support team was able to guide you through the app and help you get your products imported. It’s great to hear that upgrading your plan has given you the extra guidance you need to keep moving forward. We truly appreciate your recommendation and are excited to continue supporting you as you build and grow your Shopify store. Please know we’re always here to assist you whenever you need us. -Zendrop
Feb. 4, 2026
Zendrop has been a reliable app for my Shopify store. The platform works well for sourcing and fulfillment, and the setup process is straightforward. The support team was professional, responsive, and helpful when I needed assistance with an order. Their guidance made the process much easier and saved me time. Overall, a solid app with dependable support. I look forward to continuing to use Zendrop as my business grows. Thank you Shawn Silvester Santos, you are truly helpful and knowledgeable and went the extra mile to get things completely done.
Thank you so much for sharing your experience! We truly appreciate your kind words and are glad to hear that Zendrop has been a reliable partner for your Shopify store. It’s great to know that the platform, setup process, and fulfillment flow have worked smoothly for you. We’re especially happy to hear that Shawn Silvester Santos provided professional, responsive, and knowledgeable support and went the extra mile to assist you - your recognition means a lot to our team. Please know that we’re always here to support you as your business continues to grow. Thank you for choosing Zendrop! -Zendrop
Feb. 4, 2026
Nagyon segítőkészek,segítenek megoldani a problémákat ,és minden kérdésben támogató csapat..Ajánlom minden kereskedőnek.
Thank you so much for your kind feedback! We truly appreciate your recommendation and are glad to hear that our support team has been helpful in resolving your concerns. Please know that we’re always here to assist you with any issues that come up, and we’re excited to continue supporting you on your trading journey.
Feb. 3, 2026
I’ve been using zendrop for a while now and it has been a great experience. I truly appreciate the fact that they are very active in customer service and fix any issues as soon as possible. Not many fulfillment apps can do what they do at such a large scale. Rosie has been my account manager and she’s phenomenal.
Thank you for your feedback! We’re glad to hear you’ve had a great experience with Zendrop. Providing reliable fulfillment and responsive customer support at scale is our top priority, and we truly appreciate your support.
Feb. 3, 2026
Very happy with the communication + product research, they’ve definitely made my journey better and faster!
Thank you for sharing your experience! We’re glad our communication and product research have helped make your journey smoother and faster. We truly appreciate your support!
Feb. 3, 2026
Nyka and the Zendrop team have been very helpful during the setup and testing of our Shopify store. The support has been clear, patient, and practical, particularly when explaining fulfilment, inventory realities, and delivery expectations. Nyka took the time to walk us through how things work in real-world conditions, which helped us design a pilot that’s realistic and scalable rather than overpromising to customers. The guidance around test orders, tracking, and product verification was especially valuable. Overall, a solid and transparent support experience that’s focused on helping merchants build something sustainable. — Alan, FelineStop
Hi Alan, Thank you so much for taking the time to share your detailed feedback! We’re thrilled to hear that Nyka and the team were able to provide clear, patient, and practical support during your Shopify store setup. It’s wonderful to know that the guidance around fulfillment, test orders, tracking, and product verification helped you design a realistic and scalable pilot. We truly appreciate your kind words and want you to know that we’re always here to support you as you continue building a sustainable and successful business with Zendrop. -Darlene, Zendrop
Feb. 3, 2026
Terrible app. Zero real customer support. Everything is ran fully by ai bots. Their POD section is just using Printful. All of their 5 star reviews are fake. Look at all the 1 star reviews and you'll see the real reviews.
Hi Eric, thank you for taking the time to share your feedback. I'm sorry to hear about your experience, and I've personally reached out to you via email to understand what happened and see how we can make this right. We take this seriously and would love the opportunity to turn this around for you. — Darlene, Zendrop Customer Experience