Zendrop ‑ Dropshipping & POD
Zendrop: #1 Shopify dropshipping app. Start free.
Rating
4.8
feedback
9,658
chart
#46
All reviews
Rating Breakdown
Aug. 17, 2023
I subscribed to Zendrop because they keep stating how they have a large inventory of products that ship from the U.S., which is what I'm looking for. It turns out that the number of products shipped from the U.S. consist of cheap jewelry, t-shirts, and a few pet supplies. And there is no timeline to expand out the U.S. based products so you can actually have something worth buying that ships domestically. If you want some variety in your store catalog, you have to hope that the shipping from China is really fast. And processing of the orders can take up to 72 hours. I can understand some extra time if the order comes in over a weekend, but 72 hours is unacceptable to me. Would you like to contact support for an order or a product? Good luck. They have 3 methods to contact support; chatbot, opening a support ticket, or using Discord. Not one of those options let's you open a new ticket. There are no phone numbers to call. There isn't an email address you can use to send in a request. It's all broken or not an available option. I'll let this subscription run and move onto another drop shipper that has some idea how to do what they say. Which is a bummer because Zendrop, on the surface, is a great idea. They just can't deliver. No pun intended.
Thank you for sharing your feedback with us and we are sorry to hear that your experience was less than ideal. To assist you with this, we have reached out to you directly via email and will make sure to assist you with the queries and grievances. Excited to get this to a resolution!
July 28, 2023
I found pictures contradictory images for 1 variant, very vague product details, shipping costs extremely high.
Thank you for sharing your feedback with us! To assist you with this our team has reached out to you internally to assist surrounding this. Excited to get this to a resolution!
March 6, 2023
not sure yet
Store
My Store
Using app
29 days
Hey there! I hope that after testing out the platform you find it to be a 5-star experience. :) If you have any questions about anything, don't hesitate to request support by checking out support.zendrop.com.
Feb. 28, 2023
JUST STARTING OUT SO I WILL LET YOU KNOW WHEN I GET TO KNOW THE APP SO SEE YA IN ABOUT 3 MONTHS SO THANK YOU SO FAR
3 months is a solid amount of time to test things so out, so here's to hoping that you have a 5-star experience from start to finish! :)
Feb. 25, 2023
I just opening my online store and hear that zendrop was great for dropshipping so I add them to my store. Once I get a sell, I will give you my rating on the performance.
Sounds great! I hope that after giving Zendrop a solid chance you find that it will be a fantastic tool for your dropshipping journey. :)
Feb. 17, 2023
hi csn tell how to work thi ap thanks for tell plase contac me team respecet medin dds sd
Hey there! support.zendrop.com has some amazing resources to help you get started, but I'd love to have a chat with you about your pain points. I don't have access to your contact information, so please shoot me an email at [email protected]. I hope to talk to you soon!
Jan. 24, 2023
This experience has not been good. Importing a product from zendrop to my store has been impossible to do. Not sure why I can't do the system override for products so you guys fulfill them and they populate on my store but this has not been a good experience. Maybe someone can help
I just emailed you a moment ago in hopes of discussing all of your issues in greater detail. Please respond back to that at your earliest convenience. Talk soon!
Jan. 6, 2023
nao processa pedidos nem tem como explicar isso, muito fraco neste apesto. nao gostei......................
I just wanted to let you know that I reached out via email to touch base on your issues. I hope you got it and look forward to hearing back from you soon!
Dec. 30, 2022
my first sale was 4 weeks ago, and client STILL has not received their item. Way to long for shipping.
Dec. 22, 2022
Good for service, No products available in US Warehouse though, it would be better to add more products to US warehouse because 2 to 3 weeks deliveries doesn't work anymore
Dec. 21, 2022
Some of my products have been in processing for 9 days. Not the best when you are trying to make a good impression with influencers!
Dec. 15, 2022
Can't know inventory , no support 0 but good prices with good shipping time and also good shipping rate
Dec. 9, 2022
So far i have been using the free version but every 5-10 min a pop up appears for me to upgrade. This is very frustrating especially since i am new to the shopify and e-com space. I would like to make money and get more familiar with this app before i begin to spend money on out. Besides that i have been able to find great products, and good prices. But i would like to be able to search more freely without the suggestion of an upgrade every 5 minutes. also it says unlimited imports to my store but its keeps stopping after a certain amount and holding me back.
Hi there. Thanks so much for the honest feedback! I've shared this with the product team. We're improving Zendrop every single day and this kind of feedback is super impactful. For the imports, we did make a change recently to reduce strain on our backend since we are getting a lot of new sign ups daily, which means a lot of new imports daily (you can check the Zendrop Updates section of our Knowledge Hub Community for all new updates). We're constantly improving performance as well so you should see this improve over time.
Nov. 22, 2022
Paid $49/month for express shipping and just to find out your shipping is having problems and regular shipping is currently "better". I'm just Disappointed that I am Still waiting for my package I can only imagine the problems I'd run into when I have customers. Please fix this issue.
Store
My Store
Using app
4 months
Hi there. Yes, we have a tool-tip in-app explaining this and we're actually going to be removing the Express Shipping option and making some improvements to how our shipping lines are displayed in-app. I'm sorry to hear that you've been having issues with shipping and anything you need help with our Customer Success is available to help out as soon as they're able, just shoot them an email at [email protected] or get connected through the help widget within your account.
Nov. 5, 2022
A very good and very cool platform withc i love to use for ordering dropshipping products to mu customers I earn 200k plus per yesr
Hey there! Thanks so much for the positive feedback. I'd love to learn more about your experience overall with Zendrop and what we can do to get this 2-star to a 5-star. I'll be shooting you an email from [email protected] shortly. I hope to chat with you soon.
Oct. 3, 2022
I can't import any product from Aliexpress recently. It keep saying that something went wrong, please try again later. And I cant import a sigle product this week.
Sept. 16, 2022
I use this app to help me find products, I like the verity of items available to choose from. Intergrading the site with other platforms could be easier.
Sept. 26, 2022
UPDATE: Zendrop does not vet their sellers to make sure they're actually US Based shipping. So if you're looking for quick turn around from fulfillment to delivery, buyer beware! The test order I made during the trial period STILL HASN'T BEEN DELIVERED. It's undoubtedly on a slow boat from China but was supposed to be a US based shipping location. Completely unusable for my use case and expected level of service. When I emailed Zendrop to complain, I got crickets as a response.... One order... one problem... no customer service... NO thanks! Original Review: Chose this drop shipping app because it offered US based fulfillment to cut down on overseas delays. Still in the trial, but seems to work pretty good. My only complaint initially is that some of the vendors do not separate their variants well enough - eg earrings that have 20 variants but just a mess of hastily pasted photos in the main description with no variants with photos or descriptions. I can't list that in my store - if they don't take enough care to list properly, what does that say about the rest of their business practices? As far as the sale through process, seems to work good. I placed a test order and we'll see how that does. I am still in the trial period.
May 31, 2022
I placed my first order on zendrop of the product I wanted to sell to test and make sure everything will go smoothly before I used zendrop to fill all of my customers orders. The expected time frame for transit states 10-15 days, along with 3 day processing time however it has now been going on 20 days with the product no where near the delivery address let alone the United States. There were no stated delays on the tracking either. I pay $49 a month to use zendrop for their faster shipping methods when they are the same as other dropshipping fulfillment apps that are free. ♀️