Zendrop: AI Dropshipping & POD
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Exceptional support and explanations by Jacob.
Thank you so much for the kind words! We're thrilled to hear that our support team was able to assist you quickly and with a friendly attitude. Your appreciation means a lot to us, and we're always here to help!
It is the WORST Dropshipping experience with products and logistic. Very limited products to choose and logistic takes forever to ship and arrive. It is not an automatic system, meaning that you have to be checking everyday availability of the product because they have not an automatic system to mark a product as sold out when they have no more available. The option to add products that they don't have is really bad, because they are not going to have it never, that means that when you sell the product, they are not sure to find the same exact product to be ship to the customer. You have to be sure to check every day your app because when you sell a product you have to press fulfill, something else that is not automatic. Don't waste your money with this app. The only positive thing that they have is that when you are "lucky" to reach an agent, they answer fast and work proactively to try to solve your problem as they can, because procedures and logistic are not part of their roles, they are just there as customer service representatives and their work is trying to help you. The system to reach a representative is not easy because they have an IA with answers that never have the answer that you need.
We're sorry to hear that you had such a frustrating experience. It sounds like the logistics and automation didn’t meet your expectations, and we understand how that can be disappointing. We appreciate you sharing your honest feedback—it's valuable for improving the service. Please reach out to [email protected] so we can further assist you.
Harvey found an answer to my question so fast! I really appreciate him and all of the associates I have had the opportunity to work with!
Thank you for the wonderful feedback! We’re so glad Harvey was able to find the answer you needed quickly. It’s fantastic to hear you've had such great experiences with our team overall. We truly appreciate you!
Mariane assisted me with my questions and concerns. Her assistance helped me get my store built. She was great! The only complaint I have is Zendrop doesn't communicate through email very well on how to setup as a new person.
Thank you for the great feedback! We're so happy to hear that Mariane was able to help you get your store up and running smoothly. We also appreciate your suggestion about improving email communication for new users—your input is invaluable, and we'll definitely look into it to make the onboarding process even better. Thanks again for sharing!
I requested product certification and additional information. Khubaib helped me, and within 19 hours, I received the information I needed! That's really fast. He provides really good service. Thank you, my friend!
Thank you so much for the kind words! We’re thrilled to hear that Khubaib was able to assist you quickly and efficiently. We’ll make sure to pass along your appreciation to him! 😊🙌 Your feedback means a lot, and we’re always here to support you.
5 day refund policy + unreasonable customer service meant I was charged and refused a refund for downloading the app for about 20 minutes while I was showing someone... Free plan available? Not so sure.
Sorry to hear about your experience. We understand your frustration and appreciate your feedback. We'll reach out to you as soon as possible to assist you further.
Krisnalyn was very helpful in helping me resolve my issue...great customer service!
Thank you for sharing your experience! We're so glad Krisnalyn was able to help resolve your issue. We really appreciate your kind words about our customer service!
Eles são super legais e o suporte é nota 1000, obrigado Zendrop, com vocês eu estou zen hahah
Haha, love that! 😄 Thank you for the awesome feedback! We're here to keep things smooth and stress-free for you!
Still learning about dropshipping and so far, so good with help from the Zendrop Customer Service. I am using different dropshipping portals and Zendrop is the best of far in comparison to the other portals. My only concern is that I hope Zendrop's product selection process could be better, but again I am having a pleasurable experience with this dropshipping portal.
Thank you so much for the thoughtful feedback! We're glad to hear you're enjoying your experience so far and that our customer service has been helpful on your dropshipping journey. We also appreciate your input on the product selection process—it's feedback like this that helps us improve. We're here for you every step of the way!
Excellent customer service, always on hand and fast to reply!
Thank you for the wonderful feedback! We're so glad to hear our team was quick to respond and always ready to help!
I’ve had a fantastic experience with Zendrop, not only because of their great platform but also due to their extraordinary support team. Every time I’ve had a question or needed assistance, their team has been incredibly friendly, professional, and quick to help. They go above and beyond to ensure clarity and provide detailed, helpful responses. It’s rare to find such a high level of customer service, and I truly appreciate the effort they put into making everything smooth for their users. Highly recommend Zendrop to anyone looking for a reliable and well-supported dropshipping solution!
Wow—thank you so much for the amazing feedback! We're beyond grateful for your kind words and thrilled to hear you've had such a fantastic experience with Zendrop and our support team. Knowing that we’ve made things smoother and more enjoyable for you truly means the world to us. Thanks again for the recommendation!
Very helpful and informative! Quick and informative responses!
Thank you so much! We're happy to hear you found the support quick, helpful, and informative!
The best dropshipping app you can ever find. Huge thanks to its support team, especially Mariane. <3
Thank you so much for the kind words! We're thrilled you’re loving the app and support—Mariane will be so happy to hear this!
Amazing customer support, good experience with order fulfillment.
Thank you for your kind words! We're thrilled to hear that you had a great experience with our customer support and order fulfillment. Your satisfaction means a lot to us!
I have not actually tried this site in terms of linking my store to the site and reviewing its features, but I contacted customer service to inquire about many questions, specifically with Mr. Harvey, he was very kind and quick to answer my questions and very patient with me, I thank him for his effort and good communication with people, in principle the customer service is excellent, and this ensures providing comfort and safety for customers in the event of any problem, thank you
Thank you for your thoughtful feedback! We're glad Harvey provided excellent support and answered all your questions with patience. We appreciate your trust and look forward to assisting you as you explore Zendrop!
The products and technical support at Zendrop is amazing. All of my questions were answered in a quick and professional manner. Thank you. Harold Estes, CEO Estesbrandsllc.com.
Thank you, Harold! We're thrilled to hear you had a great experience with our products and support. Wishing you continued success with Estes Brands!
I'm pleased with my first experience chatting with Zendrop, Faye. My subscription and account issue was understood and dealt with quickly and sufficiently. Many thanks.
Thank you for sharing your experience! 😊 We're glad Faye could assist you quickly and efficiently. We're always here to help!
Mariane did a fabulous job explaining to me the ends and out of my problem I was having and gave me understanding. So that I may proceed in my business.
That’s amazing to hear! We’re glad Mariane was able to provide the clarity you needed to move forward with your business. 🚀 Thanks for sharing your experience!
They are very quick if you have any questions or issues! The best fulfillment service I have ever used and I have tried many!! The customer service is beyond fantastic!!
Thank you for your wonderful feedback! We're thrilled to hear that you’ve had such a great experience. We’re always here to help!
excellent..very helpful!
Thank you! We really appreciate your kind words. Glad we could help!
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