Zendrop: AI Dropshipping & POD

I am new to Zendrop and was having trouble with using a discount code. I first used the AI tool, but that wasn't able to help me with the specific problem I was having. Immediately I was connected with the customer support team which took me by surprise (it was past 11:00 pm EST time). It took all of 30 seconds for Theresa to research my issue and resolve it. This was my first interaction with the team and I am blown away by the service. I think they will definitely be my first "go-to" company for my dropshipping needs. My best guess is that they will probably be the only one I need!

I am so pleased with the excellent customer service I have received from Zendrop and Kelley S. Every email has been responded to, issues solved or questions answered in such a timely manner. I feel secure as to being able to answer all my customers questions in A+ time with her assistance. Thanks Kelley for always keeping me updated everystep of the way. Glad I chose Zendrop- Dropshipping for my store. Kim W.

simple solid , easy to use website

Although I haven't yet started using Zendrop to its full potential, so far I'm very satisfied. So many videos to walk you through how to things, and the support I received from Darlene was great, friendly, and speedy!

Karrie from Customer service was amazing in helping me resolve my issue with my store. I am highly impressed with this company and I look forward to working with them more!

A+ service, flexible and solid customer support. Highly impressed & recommend

I am really happy with the customer support; they solved my issue from the first time

Very easy wesbite to navigate. Lots of selection of things to choose from. Shipping in less than 2 weeks. Very helpful customer service. Negatives are that they dont have a phone number to call to reach a live person, just chat. And I think they should develop an app. The orders page could be a little more detailed too. Thanks

i recommend to everyone. very helpful support

The Customer Service from Zendrop is second to none. I had issues with a different selling platform and their customer service was some of the worst I have seen. Then Zendrop helped me figure out a solution and confirms my commitment to Zendrop for my Dropshipping & POD.

Fantastic service-I've been using Zendrop for my entire dropshipping journey and it's been seamless and really responsive. I highly highly recommend!

very good customer service specially from Ian

Good and fast customer service from Jemima

I have been using Zendrop the last 3 Months. It started well: Easy to manage the orders and the chat replied quickly. But it seems that ZENDROP HAVE ONE BIG ISSUE. The avaiblity of items is bad and I barely find an item which sells without having any alternative item needed or which is out of stock. I mean for 10 sales made 5 of them cant be fulfullied as it is and need to find a different variant (different size and/or color) which will take another 3-5 days to fulfill and makes it difficult to meet customers satisfaction. Be aware that some items cant be fulfilled. The Zendrop system does not allow it. (For example baby footmuffs) The quality of the items are not the best. The branding feature I have tested with a sample order (but ordered normally to see what customer gets) and its not as communicated. The Thank you card ist poorly made and very cheap and letters are not sharp or well printed, so you are better off without branding. The items are packed in chinese bags and are from my point of view not quality checked as mentioned. The good thing is that you will always have a contact person (trying) helping you out with your issues. But all in all, if I cant scale my business because the items are running out of stock in few weeks or are not sourceable, it will be not my No1 fulfillment agent in the future anymore. Currently, I cant reccomend using it yet if you are about to scale your business (except you are selling cheap stuff which all Dropshippers are trying to sell). I think there are cheaper fulfillment agencies with better sourcing ability and shipping times also product quality! Hope I could help you out!

Zendrop is a very good app reliable shipping. It does not have a huge product selection but thats ok. Overall i recommend it

Lovely, and fast

Update 12/4: I got reached out to from Austin with a resolution. I got the battery replaced and they gave me support to make sure from now on I would be good from now. Im leaving the part on the bottom to show that they do work hard to make sure their client base is taken cared of, i was so impressed i decided to open a second store that would be dedicated through ZD so i can see what the results would be doing so and it did make building out the second store much easier, along with some US based products for this niche that will give some quick shipping times. The customer support has been better since too it seems they really took the feedback which is rare to see from any company. Big turn around for sure thanks team for the support I appreciate it! While I think the idea behind it is good and the intention is positive its really clear that the team is overwhelmed. I couldnt even receive a quote from their sales team to buy products in bulk which I was assured they could do - and important to note the only reason I was going down that path is shipping times can easily reach 3 weeks - by far the slowest of ANY service i've used. They have cool products overall and the idea is there but execution makes this an overall low quality option from what I've experienced. They also charge you for shipping up front and apparently they can choose from a large variety of options, but you dont know what they will select or even pay more to get faster shipping. Interestingly this may be a ploy for them to pocket extra money more than anything else, other services have transparent shipping rates and options. If i hear the quality goes back up I'll give it another shot in the future but for now there's a lot of red flags so I'll stay clear.