Zendrop: AI Dropshipping & POD
All reviews
I don't belive any supplier could be better then Zendrop. The support is 10/10, their logistics is 10/10 they really do everything to make it easier for us newbies but also for the advanced dropshippers. Couldn't recommend this more than saying it's legitimately 10/10!
I would greatly recommend this app because its support team is so friendly and quick to respond.
Hi. I have installed and uninstalled Zendrop. be course. I pay 197 dollars. and is not work that I have installed and you are sending me I need to use it I can not use it if is not connected to my store. what can I do? please contact me. in [email protected] my Shopify store is https://admin.shopify.com/store/f84d7d-2 TLF +45 91 83 63 79 my website is www.egggshop.com Best Regards Eggert
Thank you for reaching out to us. Austin from our team has reached out to you via email to assist you with this. Excited to get this to a resolution!
I worked today with Molly and she was so helpful With help me get somethings fix with the app update - I spoke Austin Today 9/29 and he was great with helping me fix my billing thank you so much Austin
The team at Zendrop is very honest and helpful. Their customer service is pretty fast, and they have a great selection of products to choose from. I am happy with their service.
Friendly customer support team!
Zendrop has been extremely helpful. Easy to understand, and customer service is top notch. I’m slow in using their service, but they are helpful, and it feels like you have a big brother helping you succeed in your efforts.
Good app amd recomand for.use it. Good comunity
Thank you for sharing your feedback. It appears that Austin is already in contact with you on this and will be assisting to get this to a resolution. Excited to assist you with this!
UPDATE 01/07/2025: I am so frustrated with Zendrop! I haven't had my store up and running for very long and I just received my first order a couple of days ago. I have to cancel that order because the supplier is out of stock for the item that was purchased. Now, I know Zendrop is not the supplier. But Zendrop works with those suppliers and if the supplier is out of stock, that should be reflected in the inventory for my store regardless of the item. If it was just one order, that's one thing. But this has happened on sample orders I've placed as well. How does that instill buyer confidence in my store if my supplier (Zendrop) can't tell me if they even have the product to ship until after the order is made? Zendrop controls the inventory reports for the items and then will update that information, which is pushed to my site. If an item, or variant, is out of stock, it becomes invisible until that item is restocked. Or rather, that's how it's supposed to work. I am not pleased with order fulfillment through Zendrop. -------------------------------------------------------- I subscribed to Zendrop because they keep stating how they have a large inventory of products that ship from the U.S., which is what I'm looking for. It turns out that the number of products shipped from the U.S. consist of cheap jewelry, t-shirts, and a few pet supplies. And there is no timeline to expand out the U.S. based products so you can actually have something worth buying that ships domestically. If you want some variety in your store catalog, you have to hope that the shipping from China is really fast. And processing of the orders can take up to 72 hours. I can understand some extra time if the order comes in over a weekend, but 72 hours is unacceptable to me. Would you like to contact support for an order or a product? Good luck. They have 3 methods to contact support; chatbot, opening a support ticket, or using Discord. Not one of those options let's you open a new ticket. There are no phone numbers to call. There isn't an email address you can use to send in a request. It's all broken or not an available option. I'll let this subscription run and move onto another drop shipper that has some idea how to do what they say. Which is a bummer because Zendrop, on the surface, is a great idea. They just can't deliver. No pun intended.
Thank you for sharing your feedback with us and we are sorry to hear that your experience was less than ideal. To assist you with this, we have reached out to you directly via email and will make sure to assist you with the queries and grievances. Excited to get this to a resolution!
I would recommend this app to anyone who wants fast deliveries and great service. Zendrop people are reliable, they always help me quickly and efficiently with any problems related to orders. I know that I can count on them at any time. Orders are also always delivered on time and all problems are solved by the Zendrop team quickly and successfully.
I really love Zendrop, their products are vetted to ensure quality and their shipping times are really good! Zendrop also offers refunds on all orders as long as you refund your customers first, this is an amazing policy! However, Zendrop’s support sucks. Luckily, there’s an extensive FAQ page and Bot support to answer most questions you may have. I’d definitely recommend this app.
easy and simple, great product, adding items to store is simple as pressing a button, they also have a great service
I have messaged Zendrop with questions at times to confirm some of the item materials, or to ask what items are included with the product, & have had a good experience with Zendrop agents getting back to me promptly. Molly, in particular, has been great to work with. I'm looking forward to working with them more in the future.
As usual, I received support from Zendrop with very quick response and resolution. Molly K. who helped me this time was very supportive, knowledgable of their internal processes and resourceful.
I had an order replenishment issue & Kelley S. helped me tremendously. She was understanding, gave me a substitution for my customer's order & got everything done in a timely manner. Thanks so much Kelley!
I just started using Zendrop. It is a new for me but I think it is necessary to try. I recommend Zendrop to other entrepreneurs.
Love how quick they respond; great customer service! Everytime I have a concern or questions, they respond within a few hours
Free plan says "unlimited imports to store". Must upgrade to import anything other than the app's selected products. Being specific can be helpful. You might try it.
Thank you for taking the time to share your feedback. We truly appreciate your input and are always working to improve our platform and the experience we provide. I've personally reached out to you to better understand your experience and see how we can help. We truly value your input and are always looking for ways to improve. We look forward to connecting with you soon. Shiza, Customer Experience Team
Very good app easy to use makes dropshipping waaay more comforting! Intrested in the new features they have announcened too !
I have recently started using Zendrop to source products for my Shopify store and have been impressed with their service. The platform is easy to navigate and makes it simple to import products into my store. Additionally, the product selection is extensive and regularly updated. What stands out about Zendrop is their excellent customer service. Whenever I have had a question or issue, their team has been quick to respond with helpful solutions. Their support has been instrumental in ensuring the success of my store. Overall, I highly recommend Zendrop to anyone seeking a reliable and efficient way to source and fulfill products for their e-commerce business.
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