Zipchat AI Chatbot Product Rec
Zipchat App | AI Chatbot for Sales & Support Automation
Rating
4.8
feedback
73
chart
#841
All reviews
Rating Breakdown
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June 25, 2023
We love this app. It answers more accurately, in most cases, than humans (as long as the info on your site is correct) and works 24/7. Previously, I was answering chats myself, and only during the limited window of 9-3pm. Customers who tried to reach me outside of that time had their messages forwarded. That’s one thing that would be nice in a future update. If a customer has an issue, rather than simply sharing our email and phone, the chatbot could possibly take a message and forward it to a queue or our email. However, I’ve been checking the logs of conversations and the bot has been providing VERY GOOD answers with NONE of the hallucinations of other chatbots. Other chatbots made up facts about our products that were sometimes humorously wrong. ZipChat even seems to have interpreted some images on our site? It might have inferred the information another way, but ZipChat often answers better than I do and I designed all of our products. If you are jaded from answering the same questions all the time, give ZipChat a shot. Now, please come up with a bot to answer my customer service emails!
Thank you for your review! We're glad ZipChat is helping you. Your idea for forwarding messages to email is great thanks! We're happy that ZipChat gives good answers and doesn't make up facts 😄. We'll keep working to make it even better. Thanks for using ZipChat :)
June 16, 2023
I've tried other Ai Chatbots and I'm so happy with ZipChat! I love how ZipChat actually recommends products for customers with great accuracy. It goes beyond expectations with very specific responses and even in other languages. I've been blown away at how ZipChat can seamlessly follow any flow in the conversations with a very natural responses. It's cut down tremendously on my customer response work and the "Track My Order" feature is one that knocks out a huge chunk of customer issues. I can't wait to see what they add next.
Thanks for the glowing review! We're very happy to hear how much you're loving ZipChat. It's great to know our product recommendations and multi-language support are hitting the mark. 😍 Excited for you to see what's next. Thanks for being a part of our ZipChat community!
May 26, 2023
Excellente application ! Pratique, les réponses sont parfaites et surtout ! la possibilité de modifier des réponses pour que l'IA apprenne est vraiment un + ! Je recommande les yeux fermés !
May 25, 2023
ZipChat has made a huge difference in my business since I started using it last week, my customers have really been engaging with the chatbot to help them answers their questions! It definitely reduced the amount of support queries I'm manually answering. Great app, well priced.
May 25, 2023
Very good value ! Works well if you train it well, add manual corrections of first 100 conversations and then it delivers very good value on 95% of cases !
May 25, 2023
We've been using Zipchat across our stores and it's been a great asset so far. Its capacity to offer 24/7 self-service support in any language has been a significant time-saver for us and has improved our CS efficiency. The app is straightforward to set up and tracks conversions from the chat. This feature has given us a better understanding of our customer interactions. One of the standout features for us is its self-learning capability. We were able to make minor corrections based on initial chats on our website, and the app adapted accordingly. This has helped keep our customer interactions relevant and effective. We recommend Zipchat to any e-commerce business aiming to enhance their user experience. It not only improves customer engagement but also reduces the number of tickets, making our operations more efficient. A very valuable tool for any business looking to improve their customer service!
Thanks for the fantastic feedback! We're glad to know that ZipChat is making a difference across your stores. It's awesome to see it's a time-saver and is boosting your efficiency. 😄 Your recommendation means a lot to us. Thanks for being a part of the ZipChat community!
May 24, 2023
Best app to answer the customers 7d/7, answers quality is really good and it bring us more conversions without efforts!
May 24, 2023
Adding ZipChat to my Shopify store was a great move! It was straightforward to set up and it's simple to use. The chat is super handy for customers. They can find products faster or ask questions about the store and policies and give to your customers 24/7 live replies!. Excellent, I recommend it.
May 24, 2023
I recently added ZipChat to my Shopify store and it has been an amazing addition! The app is easy to install and use, and has greatly improved customers experience. The live chat is very helpful for customers looking for a specific product or just having questions about my store in general. Overall, I highly recommend ZipChat to any Shopify store owner looking to improve their customer experience and boost sales!
Thanks for the wonderful feedback! It's great to see ZipChat as a useful addition to your Shopify store. We're glad it's improving your customer experience and answering their queries :) We appreciate your recommendation a lot !