Zipchat AI Chatbot & Live Chat

April 2, 2024

Amazing App! Fast and optimised answers for our customers with a conversion rate of 15%! Recommended :)

March 27, 2024

Installation is extremely easy and the results are impressive. Not only did it help me get more orders from hesitant customers, but it also tipped me off to what the most common questions from customers are to include on my product pages.

March 26, 2024

Wonderful Ai Chatbot that significantly improved our customers purchasing experience. Super smooth and quick integration and easy to use. In case of questions the ZipChat Sales Team was always very proactive to assist.

March 7, 2024

Very good, however little tweaks here and there would be welcome for multilingual use and a follow up by email for unresolved chats (chat history in the emails sent out to avoid having to go back to the app to see the conversation). But in general very well made, easy to use and seems like they are very open to requests for modifications and ideas. Highly recommended and we have tested lots of these AI bots and in general they are slow and clunky for ecommerce sites with many products and technical questions. This one is blazing fast also. We cant wait to see the improvements as they are launched.

Feb. 27, 2024

The setup process is very easy, linking to our Shopify store it automatically scanned our store to build its own knowledge base. We have only had to make a few minor wording adjustments to teach it and fill in some blanks, and it adapts very quickly to any changes we make to pages. The responses are phrased very professionally and you can trust even minutes after the initial setup it will be giving accurate answers based on the information it compiled from scanning your store pages. Further, any questions we had after installing the app were answered very quickly by the support team.

Feb. 18, 2024

We installed the ZipChat AI to our e-commerce platform a couple of months ago, and been consistently impressed by its performance. The accuracy of the conversational AI is remarkable, often indistinguishable from a natural human voice, which has significantly elevated the customer service experience on our site. Customizability is another strong suit of ZipChat. Tweaking the bot's responses to better align with our brand's voice and customer needs has been a straightforward process, allowing for a more personalized interaction that my customers appreciate. As a solo entrepreneur, the 24/7 support capability ZipChat provides is invaluable, especially when it comes to handling enquiries from overseas customers. This round-the-clock assistance ensures that my business never misses a beat, catering to customers across different time zones without delay. However, there is a considerable downside: the cost. For a small operation like mine, the expense of maintaining this service is a significant line item in my budget. It's a substantial investment, and while the benefits are clear, it does require careful financial consideration to ensure that the value outweighs the cost.

Feb. 14, 2024

no good, much better ones available

Jan. 24, 2024

Beneficial for our company, resulting in increased sales and delivering a positive customer experience. Beyond what AI alone can handle. The customer service is also swift in response to address any issues.

Jan. 24, 2024

've been using the app for my online store, and it's been a fantastic experience overall. The app stands out as the best among several others I've tested. What makes it truly special is the developer's approachability and readiness to help, which is a rarity and highly appreciated. There are a few personal preferences and setup tweaks I'd like to see implemented. These are specific to my individual needs but I am genuinely excited about the upcoming features and seem to align well with what any forward-thinking online business would need.

Jan. 11, 2024

We would recommend this app 100%. The replies are well-crafted and accurate.

Dec. 6, 2023

Die App hat uns geholfen, weniger Kundenanfrage via E-Mail zu erhalten und unsere Umsätze zu steigern. Die AI funktioniert super und gibt präzise Antworten. Durch die Änderungsfunktion kann man Antworten nachträglich bearbeiten und so die künstliche Intelligenz trainieren.

Nov. 30, 2023

I have been very impressed with the product as well as the team behind it. There have been many times that I have been impressed by how good the responses are from the chatbot. The team has been very helpful answering questions and seems very thoughtful about what features they are going to add. It is a little on the pricey side compared to some of the other chatbot products, but it has definitely been the best one that I've used so far.

Oct. 20, 2023

Nous sommes vraiment ravies de Zipchat et encore plus du service client ! On recherchait un chat en ligne pour notre boutique e-commerce sans que cela nous rajoute du travail et c'est exactement ce que fait Zipchat ! Grâce à l'entraînement, il répond exactement comme on le ferait ! Michael, le fondateur, est vraiment très présent pour répondre à toutes nos interrogations, on se sent accompagné ! En 2023, cette app est vraiment un must-have pour toutes les personnes qui cherchent un bot compétent ! C'est un vrai game-changer alors nous pouvons que vous le recommander !

Oct. 16, 2023

10 stars! I am on the free trial and can't believe how great this app is. Answers questions much more quickly and accurately than my human help can. In addition to the store itself, we added all of our product websites to the knowledge base and the chat bot gets the answer correct - with amazingly professional and friendly language that makes our customers feel valued - every single time. Very happy.

Oct. 9, 2023

Love it, it was up and running in minutes. Fine tuned it within one hour. Results are impressive. The response time from support is super impressive as well. Highly recommended.

Oct. 6, 2023

Zipchat has been a game-changer for us. It swiftly addresses customers' straightforward queries that used to land in our email queue, ensuring they get immediate responses instead of waiting for hours, potentially leading to lost sales elsewhere.

Oct. 3, 2023

Impressive accuracy and even better if you spend a day "training" it. It's like an interactive FAQ that's super knowledgeable about your store/website. Loving it so far. I am hopeful they will bring on more features as it is pretty basic at the moment, but honestly it works and is so nice to not have to have someone sitting on chat all day answering the same questions or worrying they will miss questions. I do wish there was a way to create chat tickets, etc when something needs to be escalated to a team member to be better handled, but like I said-I am impressed with how well it already handles inquiries. Looking forward to seeing the app's abilities grow! Give it a try.

Sept. 26, 2023

ZipChat is amazing! The app is easy to install and use. It takes a little bit time to train the the 'robot', but after that it answers accurate and fast. We ship worldwide and we are not able to answer questions around the clock to meet the time differences. With the app the amount of e-mails we receive has drastically decreased. Another big plus is the customer service! This app is an absolute MUST.

Sept. 26, 2023

Thanks to this app, I was able to increase sales. It's a great tool that I highly recommend.

Sept. 25, 2023

I tried about 4 AI assistants before discovering Zipchat, and they were all terrible! Zipchat however is beautifully built, well integrated and well trained on our content. It's easy to use out the box, knows your products and can speak to questions - anything it can't answer it forwards on to our help team. Couldn't be happier and their team is attentive, interested and helpful. HIGHLY RECOMMEND.