All reviews

Rating Breakdown

  • 5
    90% (2,215 ratings)
  • 4
    5% (135 ratings)
  • 3
    1% (24 ratings)
  • 2
    1% (13 ratings)
  • 1
    3% (84 ratings)
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5 / 5 Share

Nov. 20, 2024

Scarlet, was really good in dealing with my enquiry.

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 20, 2024

Excellent App makes everything easy and stress free, I've needed assistance a few times and the customer service at on the chat is excellent, Ross helped me today and Azelia in the past both excellent, help fix any problems and explain why it happened. excellent service

Using app

4 months

Total reviews

7

Average rating

4.9

5 / 5 Share

Nov. 20, 2024

Very helpful with my first shopift sale

Using app

21 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 19, 2024

Azalea was so quick to respond, helpful and kind!

Using app

5 months

Total reviews

4

Average rating

4.3

5 / 5 Share

Nov. 19, 2024

Using app

11 months

Total reviews

2

Average rating

4.0

1 / 5 Share

Nov. 19, 2024

hankala löytää tuotteita, näyttää vain muutaman vaihtoehdon mitä haki ja sen jälkeen tulee ihan asiaan kuulumattomia tuotteita näkyviin. Ei pysty hakemaan esimerkiksi aliexpress myyjäkaupan nimellä. Ei pysty määrittämään eu alueen toimittajia. ei pysty määrittämään hakuun näyttämään hintaa suoraan omaan maahan tuontiin. ei pääse käymään saman kauppiaan sivuilla etsimässä muita tuotteita. todella hankala ja jäykkä sovellus. hinnat kalliimpia kuin tilaisi suoraan itselleen. jos haluaa peruuttaa tilauksen ei rahoja palauteta vaan joudut/pääset käyttämään sovellusta siihen asti kun olet maksanut.

Using app

1 day

Total reviews

1

Average rating

1.0

Developer Reply

Rakas ystävä Pahoittelemme vilpittömästi kokemaasi haittaa. Arvostamme suuresti asiakkaidemme näkemyksiä ja olemme sitoutuneet parantamaan palveluamme jatkuvasti. Jotta voimme vastata kohtaamaasi haasteeseen tehokkaasti, tiimimme jäsen on ottanut yhteyttä saadakseen lisätietoja. Asiantuntijamme odottaa vastaustasi keskustellakseen kokemuksistasi ja selvittääkseen, kuinka voimme korjata asiat. Kiitämme kärsivällisyydestäsi ja odotamme innolla, että pääsemme ratkaisemaan asian sinua tyydyttävällä tavalla. Kiitos luottamuksestasi meitä kohtaan. Ystävällisin terveisin, Zopin tukitiimi.

5 / 5 Share

Nov. 18, 2024

chat support Vivian is very helpful

Using app

24 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 15, 2024

Great App. customer support very helpful , fast to responde, easy to use, i recommended this app .

Using app

7 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 14, 2024

It's a great app and Alice and employees are very helpful!

Using app

25 days

Total reviews

4

Average rating

5.0

5 / 5 Share

Nov. 13, 2024

I had an issue processing an order. Alice helped me patiently and in the end everything worked out wonderfully. Thank's again Alice! <3

Store

Pawz

Using app

17 days

Total reviews

6

Average rating

5.0

5 / 5 Share

Nov. 13, 2024

Lana en Scarlet hebben mij goed geholpen om een belangrijk probleem op te lossen. Hopelijk heb ik verder geen problemen meer, maar als dat toch het geval is, dan weet ik ten minste dat ik goed geholpen zal worden

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 13, 2024

Mimm was really really helpful, I was lost when I contacted Zopi chat and she really sorted me out, I'm very grateful. This is a great app with excellent customer service. Thank you to everyone at Zopi!!

Store

Furball

Using app

24 days

Total reviews

4

Average rating

5.0

5 / 5 Share

Nov. 12, 2024

I was confused about my first two orders that came in through and how Zopi handled fulfillment. Vivian, thru the Help Desk, helped me a ton. It's 8PM here and she was readily available to help me understand the process. Great customer service.

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 12, 2024

Really simple to use and gather products to sell. Support response time is very quick and helpful for any questions.

Using app

About 15 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 12, 2024

Ross is the best support agent out there by far

Using app

7 days

Total reviews

1

Average rating

5.0

1 / 5 Share

Nov. 12, 2024

This app doesn't sync correctly with tiktok shop. It's a nightmare!! also they keep charging you after you uninstall the app. Customer service don't resolve anything. Disappointed!!

Using app

4 months

Total reviews

4

Average rating

1.0

Developer Reply

Dear friend, Thank you for sharing your feedback regarding your experience with the Zopi App. We sincerely apologize for any inconvenience you have encountered. We understand your frustration regarding the lack of TikTok integration. Please be assured that our team is actively working on this feature and we aim to include it in our next update. We will notify you as soon as it becomes available. Regarding your concerns about the refund policy, as a third-party application on Shopify, all payments for your subscription are processed directly through Shopify. This means that Shopify handles the billing when your subscription is activated. To assist you further, we have reached out to you via email with detailed information and support regarding the payment and refund process. We appreciate your understanding and patience. If you have any additional questions or need further assistance, please do not hesitate to contact us. Best regards, The Zopi Support Team

5 / 5 Share

Nov. 11, 2024

Scarlet was great to day and very knowledgeable and helped me to sort out my CJ Dropshipping account.

Using app

23 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 10, 2024

Scarlet was kind and intelligent when I needed help shipping and fulfilling an order. She directed me to the right pages and I quickly fixed the issue and the order is awaiting shipping. Thanks for your support!

Using app

10 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 10, 2024

Azalea a été exceptionnelle ! Très patiente et professionnelle, elle a su m'aider à résoudre mes problèmes avec Zopi et Shopify rapidement et efficacement. Grâce à son aide précieuse, la gestion de mes produits est devenue bien plus simple. Elle mérite vraiment une promotion pour son dévouement et son service de qualité ! Merci, Azalea ! ⭐⭐⭐⭐⭐

Using app

1 day

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 10, 2024

So far Zopi has been great. and I just got done talking to Lana from cust support. She was quick and immediately picked up what my issue was, and noticed a possible issue down the line, even understand what the end goal was. So yes, so far as I can tell, Zopi if 5 starts. and as far a Lana go's, Tell your boss that I said to give you a raise and 3 more days of PTO added to your vacation! Good Job!

Store

My Store

Using app

About 1 hour