Zopi: AI AliExpress Dropship

Hi there, Aaron from FireApps support team. I want to apologize for the experience you’ve had with the app. If you don't mind, please drop us a ticket with more detail on the issue. Our support team will be more than happy to help you out. I look forward to providing a much better experience for you. Thanks for trying Ali Orders & have a great day!

Hi there, Firstly, we apologize for this inconvenience may have caused to your store. I am Ken from FireApps Ali Orders support team, and I did check your concern carefully. Since the issue related to SKU, and our app has no idea about SKU since it's related to Ali Express suppliers, so we highly recommend you to contact Ali Express supplier stocks with their own SKU if they don't have it. This issue will happen again, if your product on Ali Express doesn't have any SKU, thus the solution is please help me to try to find another similar supplier, and override it with new supplier with SKU, then you can simply order your product. Secondly, as I informed you earlier, Ali Pay is not supported with our app. We only accept the normal payment as filled in your bank card issued on Ali Express, and pay for it. If you paid your order with Ali Pay, please help me to contact to Ali Express support team, to let them know this issue clearly, so they can help you to fix this. In case you do not want to contact them, you will need to fill in tracking code manually to our app, so the Order status will be updated. Next, in order to get more understanding more about our Ali Orders app, I suggest you to spend sometimes to check on our Help Center at https://help.fireapps.io/ali-orders. There are plenty of articles there which will help you to understand the flow of our app. Besides, when you switch from another App (for e.g. Oberlo) to our Ali Orders Apps to use, we basically will sync all the information of your product from Shopify to our app. Note that we are not getting any information directly from another Apps to our app. Therefore, as long as those information contained on Shopify > we will sync them to our app. I hope this might be helpful for you. Please send us a ticket to our app chat box if you need some more help. Regards, Ken.