Zopi ‑ AliExpress Dropshipping

Hi! Thank you for submitting a review for our app, and sorry for the unwanted experience. We take the feedback from our customers very seriously in order to improve the service. Our team is committed to addressing any concerns or issues you may have encountered and one of our agents has reached out to you to discuss your feedback in more detail. Hopefully, we will hear back from you so that we can offer the support that you deserve. Thank you for giving us a chance and we wish you all the best! Best regards, The Zopi Support team

¡Hola! ¡Gracias por enviar una reseña de nuestra aplicación! Valoramos sus comentarios y queremos abordar sus inquietudes. Nuestro equipo se compromete a abordar cualquier inquietud o problema que pueda haber encontrado y uno de nuestros agentes se comunicó con usted para analizar sus comentarios con más detalle. Con suerte, recibiremos noticias suyas para que podamos ofrecerle el apoyo que se merece. ¡Gracias por darnos una oportunidad y te deseamos todo lo mejor! Atentamente, El equipo de soporte de Zopi.

Hi Anthony! Thank you for submitting a review of our app! We value your feedback and want to address your concerns. We understand that you received a notification on Shopify which caused some confusion and want to clarify that this notification was not generated by Zopi, but was due to certain settings on Shopify. Zopi is designed to help you import products from Aliexpress to your store and assist in fulfilling these orders with just a few clicks, without altering any settings on Shopify. We did respond to your initial concern, but it seems you may not have received our response. We would appreciate the opportunity to discuss this further with you to help you solve this problem as one of our agents will be reaching out to you shortly via email. We look forward to resolving this matter to your satisfaction. Best regards, The Zopi Support team

Hi! Thank you for submitting a review for our app, and sorry for the unwanted experience. We take the feedback from our customers very seriously in order to improve the service. Please allow me to explain your concern, if I may. I would like to clarify that we are a third-party application of Shopify. This means that all payments for your subscription are processed through Shopify directly. As a result, Shopify is responsible for charging the full amount on your account when the subscription is activated. Our team is committed to addressing any concerns or issues you may have encountered and one of our agents has reached out to you to explain your concern in more detail. Hopefully, we will hear back from you so that we can offer the support that you deserve. Thank you for giving us a chance and we wish you all the best! Best regards, The Zopi Support team

Hi! Thank you for submitting a review for our app, and sorry for the unwanted experience. We take the feedback from our customers very seriously in order to improve the service. Our team is committed to addressing any concerns or issues you may have encountered and one of our agents has reached out to you to discuss your feedback in more detail. Hopefully, we will hear back from you so that we can offer the support that you deserve. Thank you for giving us a chance and we wish you all the best! Best regards, The Zopi Support team

Hi! Thank you for your review! We appreciate your feedback on our Free subscription plan. We understand that it may not be the right fit for everyone, but we believe that it offers a good value for those who are looking for a basic set of features. We're always working on improving our app, and we're always looking for ways to make our Free subscription plan more useful. If you have any suggestions for how we can improve, please do let us know as one of our representatives has reached out to you. Thank you so much for your time! The Zopi team

Hi Linda. Thanks for leaving a review for us! Please allow me to explain your concern, if I may. Firstly, I want to emphasize that Zopi is not a sourcing platform like Aliexpress or Temu. Our app is designed to assist merchants in importing products from Aliexpress and Temu, as well as providing support for the fulfillment process. All the products you see on Zopi are sourced from Aliexpress. We understand that this may have caused some confusion, and we apologize for any inconvenience caused. One of our agents has reached out to you to discuss your feedback in more detail. Hopefully, we will hear back from you so that we can offer the support that you deserve. Thank you for giving us a chance and we wish you all the best! Best regards, The Zopi Support team.

Hi! Thank you for submitting a review for our app, and sorry for the unwanted experience. We take the feedback from our customers very seriously in order to improve the service. Our team is committed to addressing any concerns or issues you may have encountered and one of our agents has reached out to you to discuss your feedback in more detail. Hopefully, we will hear back from you so that we can offer the support that you deserve. Thank you for giving us a chance and we wish you all the best! Best regards, The Zopi Support team.

Hi Khaled, Thank you for leaving feedback on our app. It seems there might be a slight misunderstanding regarding our app that I would like to clarify. When you cancel the Zopi plan, your current subscriptions and quotas will remain active until the end of the billing cycle. After that, your account will be reverted to the free plan. Rest assured, the cancellation will not affect the quotas for any features. One of our teammates has already reached out to you via email and we look forward to hearing from you. If you have any further questions or need assistance, please don't hesitate to reach out. Best regards, The Zopi Support team

Hi Chris, Thanks for leaving a review for us! We take the feedback from our customers very seriously in order to improve the service. Our team is committed to addressing any concerns or issues you may have encountered. It's a pleasure for us since you are still here (not many people did that after a bad first experience), and one of our agents has reached out to you to discuss your feedback in more detail. We value your input and look forward to hearing from you soon. Best regards, Ali Orders team

Hi Soubhi! Thank you for submitting a review for our app! We greatly appreciate your feedback as it helps us in enhancing the overall app experience for our users. Our team is committed to addressing any concerns or issues you may have encountered. Rest assured, one of our agents will be reaching out to you shortly via email to discuss your feedback in more detail. We value your input and look forward to hearing from you soon. Best regards, Ali Orders team

Hi Kristian, Thanks for submitting the review for our app! We definitely take these words very seriously and act upon them. Regarding your concerns, I do apologize that there are issues with your account, and we take full responsibility for the issues. What we can do is offer our best support (as we are doing now) and look for ways to deal with your subscription. We did send you messages in the app. Hopefully we can hear from you soon. Kind Regards, The Ali Orders team

Hi Philip, Thanks for submitting a review for Ali Orders. My apologies for any inconvenience that you've experienced. First, please accept my apology for any inconvenience or confusion caused by the app. Per reviewing your account, it seems there is some misunderstanding regarding the shipping. Please note that the AO app does not provide shipping to the orders. It is through the process of placing orders in the AO app that the orders are passed through to the suppliers on AliExpress, and the orders will be shipped by the suppliers. I saw that one of our agents has reached out to you. Since you are one of our subscribers, you will receive the dedicated support that you deserve. Looking forward to hearing from you soon. Thanks & Kind Regards, Ali Orders team

Ciao Giulia, Grazie per aver inviato una recensione per Ali Orders. Mi scuso per gli eventuali disagi che hai riscontrato. Per favore, permettimi di aiutarti con il tuo problema. Come da verifica interna, il problema della schermata della chat viene fuori all'apertura dell'app magari dalla risoluzione del display (che è superiore a 600 pixel). Puoi passare al browser Chrome per aprire l'app e regolare la risoluzione inferiore del display prima di aprire l'app per vedere se funziona? Spero che questo chiarisca le cose e vorrei assicurarti che abbiamo un agente dedicato che è sempre pronto a spiegarti e supportarti a fondo in questo caso. Speriamo di ricevere tue notizie in modo da poterti offrire il supporto che meriti. Grazie per averci dato una possibilità e vi auguriamo tutto il meglio!

Hello Adeel, Thanks for submitting a review for Ali Orders. My apologies for any inconvenience that you've experienced. However, please let me explain. The reason the app asked you to re-authenticate the charge is that you had uninstalled the app, and then re-installed it. Please rest assured, the charge will not be doubled. In fact, the Shopify bill that you receive will only contain one subscription charge from Ali Orders. Hope this can clear out any misunderstanding. I saw that one of our agents has reached out to you. Since you are one of our subscribers, you will receive the dedicated support that you deserve. Kind Regards, Ali Orders team

Hi Zukisa! This is Jennie from the Ali Orders team Thank you for submitting a review for our app, and sorry for the unwanted experience. Let me clarify that the subscription was active from the moment you chose the plan until the end of your billing cycle. And it was charged only 1 time during the cycle on the Shopify billing date. I hope this clears things up and I would like to assure you that we are having a dedicated agent that is always ready to explain and support you thoroughly in this case. Hopefully, we will hear back from you so that we can offer the support that you deserve. Thank you for giving us a chance and we wish you all the best!

Hi! This is Ryth from the Ali Orders team. Thank you for submitting a review for our app, and sorry for the unwanted experience. Here at Ali Orders we always try our best to deliver the best experience possible for all of our customers. Hopefully, we will hear back from you so that we can offer the support that you deserve, along with some useful tips and knowledge for your dropshipping business. Thank you for giving us a chance and we wish you all the best!

Hi! This is Ryth from the Ali Orders team. Thank you for submitting a review for our app, and sorry for the unwanted experience. Allow me to clarify a few misunderstandings here. Ali Orders does have a Free Plan, and we make sure that the Free plan includes all the basic functions for all of our users. You can start experiencing the app for Free. During your time here with Ali Orders, we've also assigned a dedicated agent to support you along the way, should you ever need any assistance. Furthermore, we do have special offers that are up for grabs! I hope this clears things up for your side. Hopefully, we will hear back from you so that we can offer the support that you deserve. Thank you for giving us a chance and we wish you all the best!

Hi! This is Ryth from the Ali Orders team. Thank you for submitting a review for our app, and sorry for the unwanted experience. It seems there are misunderstandings and I would like to have a chance to take a closer look at what happened and provide the necessary solution for you. Many of our customers have successfully utilized this feature, and we hope you will as well. During your time with Ali Orders, we've also assigned a dedicated agent to support you along the way, should you ever need any assistance. We provide customer support from real agents to all of our customers. I hope this clears things up for your side. Hopefully, we will hear back from you so that we can offer the support that you deserve. Thank you for giving us a chance and we wish you all the best!