Zopi: AliExpress Dropship, POD
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Rating
4.5
feedback
276
chart
#635
All reviews
Review RSS Feed
June 27, 2025
I'm really enjoying it so far! Setting up my shop and editing products has been easy and quick, which is exactly what I was looking for. The platform is user-friendly and efficient. On top of that, the customer service is amazing—super helpful and responsive. Highly recommended!
June 17, 2025
Great customer service and keep on trying improving their apps. Thank you!
June 10, 2025
I loaded 40 to 50 products that were suggested as good sellers and so I went to it adding my products. I found out that I needed to contact each company about their return policies so I started removing products as there would be no way for me to contact all these suppliers that Zopi had said were safe to use. So I uninstalled the app 1 day after I had installed in and then four days later I was charged a full month's charge for the app. I am still trying to reach the Zopi Support for help with a refund!
Store
My Store
Using app
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Dear My Store, We are sorry to hear that you have encountered difficulties with our application. Thank you for taking the time to share your feedback. We understand how frustrating it can be to face such issues, and we sincerely apologize for the inconvenience. Regarding the issue you mentioned, our support team has tried to contact you via your registered email address to assist you, but we have not yet received a response. We want to resolve this issue as quickly as possible and ensure everything works properly on your side. Please kindly check your inbox (including spam/junk folders) or contact us directly at: [email protected]. We are here to help and hope to hear from you very soon. Best regards, The Zopi Support Team
May 22, 2025
I got help and all good now. thank you for support Scarlet.
Store
My Store
Using app
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April 7, 2025
Alice was efficient and very helpful. She solved my query in less than 2 minutes!!!! Keep up the great work Alice
April 4, 2025
I recently had my first order fulfilled through the Zopi Fulfillment Service. As someone unfamiliar with the process, I truly appreciated the guidance and support from Ross and the rest of the team. Thanks to their help, everything went smoothly—no issues at all! A big thank you to Ross for being so helpful! Working with the Zopi team and using their app has simplified my business operations. It's an incredible asset to my e-commerce store—no question about it. I'm excited about our partnership's potential and look forward to watching it grow. Once again, thank you to Ross and the amazing Zopi team!
March 16, 2025
I had the pleasure of working with Paula from customer service, and I am extremely impressed with the level of support she provided. After struggling with an issue for several days, Paula offered a suggestion that I had not previously considered, which ultimately resolved the problem. Her expertise and thoughtful approach were instrumental in resolving the matter efficiently. I greatly appreciate her assistance and dedication to ensuring a positive customer experience.
March 15, 2025
Since I upgraded im only having problems with the order fulfillment
Dear BALKANSHIELD, We’re truly sorry to hear about your experience with our app, and we appreciate you taking the time to share your feedback. We understand how frustrating it can be to face issues, and we sincerely apologize for any inconvenience this has caused. We acknowledge your concerns regarding order fulfillment difficulties. Regarding the specific issue you encountered, our support team has already reached out and will provide detailed assistance to resolve it as quickly as possible. Please know that our team will work to improve the app experience. We greatly appreciate your patience and understanding. If you have any further concerns, please don’t hesitate to contact us. We’re here to help. We look forward to hearing from you soon. Best regards, Zopi Customer Support team
March 14, 2025
So every online product in existence, has a bug every now and then. I should know, i'm a CTO for a living. So sure, every now and then theres an issue - and i'll be honest, most of the time its been a user error (my fault), but even when its an issue my end the customer support cannot do enough. Always very responsive, and always happy to help, and always remedy the issue quickly--which is so important for an online e-commerce business. Would recommend again and again! Most recently had the pleasure of working with Ross from the CS team, and as previously mentioned, could not do more to satisfy my needs and issues at hand.
March 6, 2025
I was able to get help with answers to my questions fairly quickly. Customer Service was polite and professional.
Feb. 28, 2025
I've been using the app for 6 months now and it's been a total game changer. I would highly recommend it to anyone dropshipping on tiktok using aliexpress - a range of plans make it scalable and the use of AI features is also great. There's been a few issues but the chat team have been so quick to sort out any issues and have happily done so.
Feb. 17, 2025
Zopi’s customer service is outstanding! They are quick to respond and always willing to help with any issues. Highly recommend for anyone looking for reliable support and smooth order management! *****
Feb. 13, 2025
The app has potential, but there are several issues. The German translation is often poor and confusing, making it difficult to use. Additionally, the error messages are vague and unhelpful. Another downside is that the settings keep resetting themselves, which is very frustrating. I hope for improvements!
Dear Stein.Kunst.Werk., Thank you for your feedback. We understand your concerns and apologize for any inconvenience this may have caused. We've sent you an email to gather more information about the issues you mentioned. This will help us investigate further and find the best way to assist you. We look forward to hearing from you soon. If you have any other questions, please feel free to reach out. Lee Ly Customer Service Team
Feb. 6, 2025
all though my issue was not resolved at this time everyone involved was very helpful and I no they will do there best to get it resolved very soon it's always o pleasure working with the zopi staff thank you for you're support
Jan. 30, 2025
Everything perfect, except when it's time to pay for orders. It's like a nightmare... One time your card gets declined, next time AliExpress glitches and you need to duplicate orders, shows one price in zopi, when you have to pay it's more and etc. Overall everything perfect, i'm really impressed by how the whole program is easy to use!
Jan. 23, 2025
SCAMMERS WAS ON FREE TRIAL, UNINSTALLED ABOUT 10 MINUTES LATER AS DIDNT LIKE THE APP AND WAS CHARGED £19.99 OUT OF MY ACCOUNT.
Dear GSG Supplies, Thank you for sharing your feedback regarding your experience with the Zopi App. We sincerely apologize for any inconvenience you have encountered. We understand your frustration regarding the subscription charge. Regarding our pricing plans, please note that the Starter plan you used does not include a free trial. Regarding your concerns about the refund policy, as a third-party application on Shopify, all payments for your subscription are processed directly through Shopify. This means that Shopify handles the billing when your subscription is activated. To assist you further, we have reached out to you via email with detailed information and support regarding the payment and refund process. We appreciate your understanding and patience. If you have any additional questions or need further assistance, please do not hesitate to contact us. Best regards, The Zopi Support Team
Dec. 28, 2024
Im really satisfied with Zopi, they have a really big soritment and variations when it comes to products and their customer service is exccellent, you can contact them 24/7 and they will alwys help you and solve the problem or the question, i got help today from a staff called "Ross", she helped me fast with my problem, she has really good communication and makes sure that i get all the help that i need.
Dec. 18, 2024
great app! but the amazing support from support agent Ross was out standing. no other words to add! thank you Ross for the support keep up the good work.