All reviews

Rating Breakdown

  • 5
    85% (231 ratings)
  • 4
    6% (16 ratings)
  • 3
    1% (2 ratings)
  • 2
    1% (4 ratings)
  • 1
    7% (20 ratings)

Reviews with Text

  • 97% (266)
Review RSS Feed Review RSS Feed

5 / 5 Share

Feb. 17, 2025

Zopi’s customer service is outstanding! They are quick to respond and always willing to help with any issues. Highly recommend for anyone looking for reliable support and smooth order management! *****

Using app

6 days

Total reviews

6

Average rating

5.0

3 / 5 Share

Feb. 13, 2025

The app has potential, but there are several issues. The German translation is often poor and confusing, making it difficult to use. Additionally, the error messages are vague and unhelpful. Another downside is that the settings keep resetting themselves, which is very frustrating. I hope for improvements!

Using app

3 months

Total reviews

16

Average rating

4.4

Developer Reply

Dear Stein.Kunst.Werk., Thank you for your feedback. We understand your concerns and apologize for any inconvenience this may have caused. We've sent you an email to gather more information about the issues you mentioned. This will help us investigate further and find the best way to assist you. We look forward to hearing from you soon. If you have any other questions, please feel free to reach out. Lee Ly Customer Service Team

5 / 5 Share

Feb. 6, 2025

all though my issue was not resolved at this time everyone involved was very helpful and I no they will do there best to get it resolved very soon it's always o pleasure working with the zopi staff thank you for you're support

Using app

3 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Feb. 6, 2025

She helped get it done.

Using app

About 1 month

Total reviews

1

Average rating

5.0

4 / 5 Share

Jan. 30, 2025

Everything perfect, except when it's time to pay for orders. It's like a nightmare... One time your card gets declined, next time AliExpress glitches and you need to duplicate orders, shows one price in zopi, when you have to pay it's more and etc. Overall everything perfect, i'm really impressed by how the whole program is easy to use!

Store

DORA

Using app

4 months

Total reviews

5

Average rating

4.6

5 / 5 Share

Dec. 27, 2024

User interface is very friendly and I have had good experience getting assistance from Zopi support when Needed. Ross was very helpful and patient with me, as this is my first time using Zopi. Thank you Ross!

Using app

30 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 23, 2024

I got great help from Ross to resolve my issue. Thank you so much

Store

Zoenna

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 17, 2024

Was a simple question but Alice answered quickly. Quick service, as for the app I am still evaluating. Once I have trialled the product I will review again.

Using app

17 minutes

Total reviews

6

Average rating

5.0

5 / 5 Share

Dec. 16, 2024

Really helpful. I removed my variant and Lana helped me to fulfill my ordorder manually. I only had to order and she did the rest for me which was a big relieve. Thank you so much!

Using app

10 months

Total reviews

5

Average rating

4.2

5 / 5 Share

Dec. 11, 2024

The support is great! I had trouble navigating the app, and Scarlet helped me resolve things quickly!

Using app

11 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 4, 2024

Scarlet, thank you have been a big help :)

Using app

4 months

Total reviews

11

Average rating

5.0

5 / 5 Share

Dec. 4, 2024

I had an issue with placing test order on shopify. Vivian was incredibly helpful and quick to resolve my problem. She patiently guided me step-by-step, ensuring I understood everything clearly. Her professionalism and knowledge truly stood out. Thanks to her, my store is now running smoothly. Highly recommend Zopi for their fantastic support team, especially Vivian!

Store

Vman Ca

Using app

1 day

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 2, 2024

Great job Scarlet!

Store

iCaro

Using app

10 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Nov. 6, 2025

She took her time to investigate and came back with helpful information and updated the item for me.

Using app

12 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Dec. 1, 2024

great service fastest response times with quick at resolving issues thank you

Using app

5 months

Total reviews

3

Average rating

5.0

4 / 5 Share

Nov. 29, 2024

I heavily recommend this app, especially due to their 24/7 support staff. I've had support from Jennie twice now and she is great, the staff help you problem solve any issues with screenshots, suggestions, and problem solving. They have saved me many hours of stress and frustrationl

Using app

About 2 months

Total reviews

1

Average rating

4.0

5 / 5 Share

Nov. 29, 2024

jè avais deux commandes bloquées et Azalea m a beaucoup aidé et a ete super patiente. merci. Il faut se familiariser avec l'outil. tout y est. merci beaucoup pour le bon support

Using app

27 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 20, 2024

Scarlet, was really good in dealing with my enquiry.

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 20, 2024

Excellent App makes everything easy and stress free, I've needed assistance a few times and the customer service at on the chat is excellent, Ross helped me today and Azelia in the past both excellent, help fix any problems and explain why it happened. excellent service

Using app

4 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Nov. 20, 2024

Very helpful with my first shopift sale

Using app

21 days

Total reviews

3

Average rating

5.0