Zopi ‑ AliExpress Dropshipping
Zopi - Automate AliExpress Dropshipping & Fullfilment
Rating
4.8
feedback
2,475
chart
#685
All reviews
Rating Breakdown
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Sept. 13, 2023
very good customer service, Ciara from the customer service was really helpful and professional
Sept. 12, 2023
Let me start by saying EVERYONE has been so very helpful since i started my online business! there has never been a time they left me unsure about a question..Leo & Jennie were so wonderful to me they were VERY helpful in my situations ! 5+++ stars Thank you for everything!
Sept. 12, 2023
My experience with Nim in Customer Support has been really Great! Nim is knowledgeable of the products and services and willing to provide guidance.
Sept. 12, 2023
The customer service is great. Lily helped a lot. Very nice and informative.
Sept. 12, 2023
Your support service operator Anne was really great. Thanks to her a lot.
Sept. 11, 2023
Ciara was so patient with me and guided me through how to fulfill orders with ease ! thank you so much for your outstanding customer service!
Sept. 11, 2023
You think the app is nice until you import 150 products and have to work on them, then the nightmare starts, you have a to scroll for hours to reach the bottom of the list, bulk delete feature doesn;t work and when it does it delete only a part of the product and put you back on top. You can't choose precise markups like 3.5 only plain numbers. You can't manage anything no possibility to build folders, boards or anything like this. And cherry on top of the cake, when it imports the products it doesn't do it well and create typos in the text with characters like ' or - And they ask a whooping $50 to import more than 300 products. Good luck managing your store with that crap app. This is app is recommended if you have less than 50 products on store over that choose another app and don't waist your time.
Hi Emma! Thank you for submitting a review for our app! We greatly appreciate your feedback as it helps us in enhancing the overall app experience for our users. Our team is committed to addressing any concerns or issues you may have encountered. Rest assured, one of our agents will be reaching out to you shortly via email to discuss your feedback in more detail. We value your input and look forward to hearing from you soon. Should you have any further questions or suggestions, please don't hesitate to let us know. Best regards, Ali Orders team
Sept. 10, 2023
To anybody out there, don't work with Aliorders. There are orders, which just can't get fulfilled for no reason. The app doesn't tell you the reason, it's just failed. Then you loose a lot of time just to fulfill a few orders. I had to contact the support more than 7 times because of that. That isn't enough, even if I paid for the yearly plan, Aliorders tells me that I reached my fulfillment-limit - even if that is not true (my Shopify dashboard and also the Aliorders dashboard tells me that). The worst is, next to a lot of time which I lost, that Aliorders doesn't give back any money on my subscription.
Hi Kristian, Thanks for submitting the review for our app! We definitely take these words very seriously and act upon them. Regarding your concerns, I do apologize that there are issues with your account, and we take full responsibility for the issues. What we can do is offer our best support (as we are doing now) and look for ways to deal with your subscription. We did send you messages in the app. Hopefully we can hear from you soon. Kind Regards, The Ali Orders team
Sept. 10, 2023
Serenaa's customer service was exceptional! She went above and beyond to assist me when I encountered an error message, and her kindness throughout the process made the experience even better.
Sept. 8, 2023
I absolutely LOVE LILY FOR THE CUSTOMER SERVICE, SHE RESPOND VERY QUICKLY, She answered every question, And resolved every issue, THANK YOU SO MUCH!!
Sept. 6, 2023
Customer Service is Amazing, and very fast. Leo was able to fix my ordering issue almost immediately, 5/5 from me
Sept. 6, 2023
Doesn't function on my Linux desktop PC (running on firefox), just shows a white screen On my iOS phone thru shopify app it still barely functions, i have a hard time finding the products I'm looking for that can be easily found on aliexpress.com, irrelevant results, etc. I'm wasting time trying to get the app to even function, y'all really need to do better Imma leave a recommendation: rather than making us use the search bar (which barely works lol), allow direct links from aliexpress so specific products can be found instantly
Store
My Store
Using app
4 months
Hi Ed, Thanks for submitting a review for the app! We take these insights from our customers seriously in order to improve the app experience. One of our agents will reach out to you very soon, so keep a look out for your email! Looking forward to hearing from you soon! Best, Ali Orders team
Sept. 20, 2023
The features in the free section are amazing! I have tried most of the big name dropshipping apps and this one is my favorite so far. I fully recommend! I went with Paid version and was billed twice. I brought it up to them and they showed me where i was billed twice and still refused to work with me. I didnt want the service to begin with I had closed down my store a couple days after paying for service the first time but I didnt know that closing a store doesnt close the links from ali orders so i had to go back in and activate the store to delete items from ali and they charged me again. I brought this to their attentiont but they claim they didnt happen although my paypal and my shopify as well as ali orders screenshot all say i was charged twice. Not happy with this company and their customer service!
Sept. 6, 2023
We are currently building our website at the moment;. The response from the AliExpress team have been very consistently quick and professional. Ciara dealt with me today and how knowledge has been very helpful. She has made my day today. I would recommend this app any day.
Sept. 6, 2023
Lilly saved my order today and gave me step by step instructions, she was an amazing help and very clear with her instructions. Thank you !
Sept. 5, 2023
La atención prestada fue excelente. El apoyo se brinda desde el primer contacto. Clara fue mi asistente y respondió todas mis dudas. Aún no pruebo la app en mi negocio pero por la agradable experiencia inicial estoy seguro de que le daré una chance a esta herramienta The care provided was excellent. Support is provided from the first contact. Clara was my assistant and answered all my questions. I haven't tested the app in my business yet but from the nice initial experience I'm sure I'll give this tool a try