All reviews

Rating Breakdown

  • 5
    80% (226 ratings)
  • 4
    6% (17 ratings)
  • 3
    1% (2 ratings)
  • 2
    1% (4 ratings)
  • 1
    8% (22 ratings)

Reviews with Text

  • 97% (264)
Review RSS Feed Review RSS Feed

5 / 5 Share

Nov. 9, 2024

Schneller Support - Rocy ist super nett - und immer top hilfreich. Die App hat aber noch "Raum für Verbesserungen" - aber sie sind dran

Using app

2 months

Total reviews

8

Average rating

4.9

5 / 5 Share

Oct. 7, 2024

Karina was great and she answered all of my questions and even emailed me the transcript of our conversation - STELLAR!!!!!

Using app

2 months

Total reviews

3

Average rating

4.3

5 / 5 Share

June 22, 2025

Amazing app with swift responses and exceptional support! Ross and Vivian helped me set up my new supplier through the app, and thanks to them, I earned my first dropshipping order. They also guided me with fulfillment, making the whole process seamless. I'm currently on the free plan but plan to upgrade soon. The future looks bright, and I'm excited to continue this dropshipping journey!

Using app

12 months

Total reviews

5

Average rating

5.0

5 / 5 Share

Nov. 2, 2024

Very good

Using app

3 months

Total reviews

2

Average rating

5.0

4 / 5 Share

Sept. 20, 2024

Der Service ist gut, auch wenn Sie manchmal keine Antwort auf Dinge haben, die im Hintergrund passieren. Wie z.B. dass ich als Verkäufer die Versandemails von Hermes/DHL für die Zustellung beim Kunden erhalte (als ob ich selber das Produkt bestellt hätte und es auf dem Weg zu mir ist). Das nervt und spamt mein ganzes Postfach zu.

Using app

3 days

Total reviews

1

Average rating

4.0

5 / 5 Share

Sept. 19, 2024

Ross was very helpful. I am new to using Zopi and having an online store so I sometimes need some help to complete orders and make sure there's nothing else I need to do. Ross helped a lot!

Using app

8 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 14, 2024

Highly rated Tech Support.

Using app

7 months

Total reviews

6

Average rating

4.8

5 / 5 Share

Sept. 9, 2024

Good App nice customer service

Using app

10 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 7, 2024

Ross a été rapide et a trouvé mon problème rapidement merci à lui.

Using app

13 days

Total reviews

3

Average rating

4.7

5 / 5 Share

Sept. 2, 2024

Rocy is simply amazing. Rocy was so helpful that he should be considered for promotion

Using app

26 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 25, 2024

Really great and instant support from Zopi, and the CSM Karina is very responsive and helped me with my order problems

Store

Talosy

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 12, 2024

Azalea provided Exceptional Customer Support. Responsive and highly collaborative team member. I am 100% satisfied with the level of support I received.

Store

Ornalux

Using app

5 months

Total reviews

11

Average rating

5.0

5 / 5 Share

Aug. 22, 2024

Really Good and Kind Support. Thank you too Ross !!

Using app

4 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 22, 2024

I've received excellent support from Zopi ‑ AliExpress Dropshipping Store. Their service is very fast. A big thank you to Scarlet, Lana, Vivian, and Alice.

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 22, 2024

While listing products to my store, I encountered product status as "sold out" when clearly there were a large inventory of the product. I worked for hours trying different settings and researching different sites to figure out how to correct this error. Finally, I decided to contact ZOPI via chat not expecting much help. To my surprise and delight, a representative responded and assisted me perfectly. I am new at dropshipping and basically a layman with the terms needed to explain my issue. Alice not only understood my dilemma, but assisted me and resolved my issue in less than an hour. Very friendly and knowledgeable made the experience exciting. All my concerns and would have taken less time to resolve if I was more familiar with the platform. I truly recommend ZOPI for newbies such as me and advance users. Thank you for hiring knowledgeable and friendly people to represent your company. Alice is an asset to your continued success for the future .

Using app

13 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Aug. 20, 2024

I love their chat support. Always there and helpful. Ross was particularly wonderful and resolved my issue in seconds.

Using app

8 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 20, 2024

quick customer service by Ross. Thank you.

Using app

2 months

Total reviews

1

Average rating

5.0

4 / 5 Share

Aug. 19, 2024

Scarlett was a great help in sorting issues out with my app through fault of my own great customer service Thanks

Using app

4 months

Total reviews

1

Average rating

4.0

5 / 5 Share

Aug. 19, 2024

The best and fast constumer service! Rocy helped me manage a small problem I had in my store, and we resolved it together very quickly. Thank you and I hope to continue working and learning together!

Store

My Store

Using app

10 days

5 / 5 Share

Nov. 25, 2024

Ross was extremely helpful, supportive and answered all my questions timely and intuitively. Ross made my business with Zopi easy, and I am grateful for her support. She not only assisted me efficiently and professionally, but also her support built trust in me with doing business with Zopi. I will be recommending to other colleagues. Thank you Ross, and thank you Zopi for your support.

Store

AirMini

Using app

5 months

Total reviews

1

Average rating

5.0