Zopi: AI AliExpress Dropship

So where do i start ....... Started off on the free plan as new to it all. first 3 products i listed were perfectly fine, shipped to the UK etc. Then suddenly it changed to US with no other dropdown option for anywhere else. Spent a good 1-2hours friday with someone. They went through it all & nothing could be found. I screenshot & sent to her as It wouldn't allow me to change any delivery. she said to keep as it is US but it will get delivered to the UK. I said what about the delivery charges & timescale which won't change. She suggest I upgrade my plan ... shock ... Eventually she said she'd pass it onto the development team to look at. So few days later i asked the question on the chat function. The lady has no idea about my problem as it's apparently not even been logged !! I was advised by shopify experts on a forum to avoid & this is why .....

Ross really helped me out today. He was so caring and supportive. Ross listened to everything I said. Please give him a pay rise

Excellent app fixed my issue for processing orders in Peru. The customer service is quick and gives solutions. Thank you

Ross was very helpful. She has good process knowledge

Ross has offered perfect help, from beginning till the end, very through help and was more than perfect

The app is very easy to use. I had the privilege to chat with Florid this morning. She was AWESOME. She has helped me many times.

I am just getting started out with Zopi. I was having some errors and used the chat support. I was chatting with Ross who gave me all the help I needed and I am so happy that he had all the answers for my technical problems! Thanks Ross, and thanks Zopi for the service!

Give Vivian from tech support a huge raise she helped me fast and saved me money and even explained how to fix the issue in the future!

The app is complicated, but Ross from the support centre has been super helpful in guiding me through how to use both Zopi and Shopfiy effectively.

Very nice chat support from Online Team

Ross was amazing today! Resourceful information was provided and product knowledge is is commendable

the best service!! clara helped a ton!!

helpful customer support

It isn't convenient to search one source at a time in order to then filter and sort by order number. If you could fix it to search both at the same time, that'd be the best. The inconvenience for me is having to search two sources and then cross-filtering the order or list count to determine trust worth sources and costs vs. value. Centralizing seemed like a game changer but I guess ill need to keep looking Update: the company reached out to take action on my feedback and implemented some changes to filters so you could look at both sources at the same time. Really impressed by the responsiveness

Your customer service representative Rocy. Who took extra time out of her to day to fulfill my needs and the customers. I was impressed at her fast response time and her willingness to help me. Everything was easy. Thank you

Good Customer Service, Ross was very Helpful

Jennie helped me solve my ordering issue. I was very grateful for the help provided over many hours of trouble shooting. Once you learn your way around the app, it is a wonderful too for your ecommerce shop. I would reccomend Jennie for support if needed using Zopi. Thank you again Jennie. You have made my day.

Top Notch Support from Violette. Thanks alot for the support!

So far so good. I hope to grow with Zopi. Time will tell. I will say this, I just had a couple of encounters with customer service because I am new at Zopi and Shopify and my experience with both of them was pleasant. My problems were solved I had no issue with their customer service skills. Jennie, the second representative, was incredible and very knowledgeable. If I run into a problem and then find myself in need of assistance with Zopi...I hope I run into Jennie again. ( :-) for Jennie)

Vivian was a stellar professional support agent. A breath of fresh air and her encouragement and helpfulness alllowed me to feel my anxiety slip away. She is a huge asset to the Zopi team.