All reviews

Rating Breakdown

  • 5
    85% (231 ratings)
  • 4
    6% (16 ratings)
  • 3
    1% (2 ratings)
  • 2
    1% (4 ratings)
  • 1
    7% (20 ratings)

Reviews with Text

  • 97% (266)
Review RSS Feed Review RSS Feed

5 / 5 Share

April 9, 2024

I have been using tips app since I started with shopify, of the three that I am using, this is the best one. Scarlet has helped me a lot.

Using app

20 days

Total reviews

5

Average rating

5.0

5 / 5 Share

March 15, 2024

I am was fortunate to get the customer support by Minn, she was very helpful and resolved my issue immediately and was very polite and humble while helping me out with my issue. It was a pleasure that Zopi - AliExpress Dropshipping has such associates working for customer support.

Using app

9 days

Total reviews

1

Average rating

5.0

5 / 5 Share

March 15, 2024

Vivian was a stellar professional support agent. A breath of fresh air and her encouragement and helpfulness alllowed me to feel my anxiety slip away. She is a huge asset to the Zopi team.

Using app

3 months

Total reviews

18

Average rating

4.9

4 / 5 Share

March 11, 2024

I am writing to express my utmost appreciation for the exemplary service provided by the support team representatives- Mr.Leo of your company. Throughout my interactions with him, I have consistently experienced professionalism, efficiency, and a genuine commitment to resolving my inquiries.

Using app

8 months

Total reviews

5

Average rating

4.4

5 / 5 Share

March 4, 2024

Top

Store

JoggMe

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 21, 2024

Fantastic!! Realy helpful customer service!

Using app

About 1 month

Total reviews

4

Average rating

5.0

2 / 5 Share

Feb. 16, 2024

Their system has serious problems. When checking out to pay for Aliexpress orders we are called to pay much more that the estimated cost in their product center. I was trying for hours to sort this out and get a reasonable reply for this problem and their support had no clue. And they will no even refund our subscription. P.S. After talking with support supervisor they admited that they are geared towards USA market and their defaults are fro USA therefore their automations are of no use to other countries.

Using app

4 days

Total reviews

20

Average rating

4.4

Developer Reply

Dear Customer, We appreciate your review of our app and we apologize for the inconvenience you have experienced. We value the feedback from our customers and we strive to enhance our service. Our team is dedicated to resolving any problems or difficulties you may have faced and we have verified that your issue has been forwarded to our Internal team. One of our representatives has contacted you to discuss your feedback in more depth. We hope to receive a response from you so that we can provide you with the assistance you need. Thank you for your trust and we wish you all the best! Sincerely, The Zopi Support team.

5 / 5 Share

Feb. 15, 2024

Very friendly and attentive support. My problem was addressed immediately and suggestions for improvement were gratefully accepted. I'm very satisfied. Thank you dear zopi team. Best regards

Using app

5 days

Total reviews

4

Average rating

5.0

5 / 5 Share

Feb. 11, 2024

Using app

25 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 9, 2024

wirklich toller und schneller support. Man wartet keine 5 min um direkt mit einem direkten kontakt zu erhalten wenn man dringend Hilfe benötigt. es wird so lange das problem mit dir durchgearbeitet und nach Lösungen gesucht bis es geklappt hat. Ich bin wirklich begeistert und kann die app auch nur empfehlen. ist auch wirklich einfach alles einzustellen.

Using app

3 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Feb. 9, 2024

Rocy is great

Using app

15 days

Total reviews

2

Average rating

5.0

5 / 5 Share

June 6, 2024

Fue un placer haber trabajado con Ross del equipo de Zopi, la verdad que se mantuvo atenta, laboriosa, disciplinada y sobre todo con deseos de que se le diera solución al problema de mi tienda. Creo que su equipo cuenta con un magnífico trabajador, el cual lo acaba de demostrar hoy, y además del cual estoy eternamente agradecido. Gracias a su equipo y a usted Leo, en mi persona tienes un amigo y un gran hermano, bendiciones para usted y familia.

Using app

5 months

Total reviews

9

Average rating

5.0

5 / 5 Share

Sept. 20, 2024

amazing and so helpful with all my questions!!!

Using app

8 months

Total reviews

2

Average rating

5.0

3 / 5 Share

Jan. 24, 2024

Ainda não utilizei o App, mas estou muito grata pelo atendimento das pessoas no whatsapp. Em todas as minhas dúvidas e dificuldades elas tem sido excelentes.

Using app

1 day

Total reviews

1

Average rating

3.0

5 / 5 Share

Jan. 22, 2024

scarlet is amazing , she helped me with no problem and she knows a solution to almost everything.

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 16, 2024

Leo is always prompt and helpful in solving any and all issues that i have using this format.

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 19, 2023

It is a real support, let's say super-support. Rosa, one of the members of support team, did not leave us until the problem was completely solved. I want to thank her and the whole Zopi team. Great app! highly recommended.

Store

Vopoto

Using app

About 1 month

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 26, 2024

It is wonderful to work with the Scarlet of Zopi support team. They are good at what they are doing

Using app

About 1 year

Total reviews

4

Average rating

4.0

5 / 5 Share

Dec. 18, 2023

I work with Rocy today and she was so helpful. She recommended a bunch of hot-selling products. She also answered all my questions in the timely manner. Definitely recommend!

Using app

About 1 hour

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 4, 2023

I worked with Jeannie today and she was amazing! She helped me with a difficult order and without her assistance it would not have been completed. A very wonderful experience. She was patient, thorough and understanding. I hope to work with her again if I ever experience a technical issue. She's great!

Using app

11 months

Total reviews

1

Average rating

5.0