Attentive: SMS + MMS Marketing
SMS marketing built to help e-commerce brands increase revenue
Rating
4.2
feedback
52
chart
#3,501
All reviews
Rating Breakdown
Review RSS Feed
Nov. 10, 2024
I recently tried Attentive, and it’s been a great tool for connecting with my customers directly through SMS. The app makes it easy to send out personalized messages and promotions that really catch my customers’ attention. Since using it, I’ve seen more engagement and even a boost in sales!
Oct. 14, 2024
I've used Attentive SMS and MMS messaging the last four years and love the platform and customer service. Whenever I run into an issue, I'm able to communicate with my CSM or White Glove Service, making it a seamless process that's not frustrating. Attentive is constantly making new updates to the platform, making it a great experience for customers to receive updates and offers in a timely manner. I like being able to update journeys and with the press of a button, turn on a journey that I can tailor with specific copy and brand voice. Overall, I love how user-friendly the interface is and how it has strong integration capabilities with e-commerce platforms such as Shopify, making it a go-to with any company I work at. I definitely recommend!
Oct. 8, 2024
BEWARE: My repeated requests for cancellation have gone either challenged or ignored for almost a year. Now, after my third request, I “haven’t given proper notice”. The thoughtless response is very frustrating. It appears that either no effort was put forth to look into my repeated requests to cancel my account OR their practices are predatory and shady. Either way, it’s unacceptable and I highly encourage you to choose Klaviyo, PostScripts or any other company that doesn’t require a contract or a meeting for every simple request.
I am sorry to hear about the inability to cancel, but the team of CSMs here will look into this ASAP to ensure an easy transition for your brand. I do not have visibility into any current contracts you may be under, but they will be! Please reach out to our Growth Strategy Team - [email protected] - I have already flagged them to expect your outreach! Additionally, we will be sure to look into your prior requests as you should not have been unanswered at any point. Please let me know if there is anything else I can do.
Aug. 21, 2024
We love Attentive! The platform is easy to use and their support team is always there to assist whenever we need!
Thank you for the wonderful feedback! We're thrilled to hear that you love using Attentive and find the platform easy to navigate. It’s great to know our support team is always there for you when you need assistance. Your satisfaction is our priority, and we're here to help you every step of the way! :)
Aug. 19, 2024
Attentive has become a crucial pillar of our SMS marketing efforts, allowing us to reach customers in a way that feels authentic and effective. The platform’s flexible automation and segmentation capabilities let us tailor messages with ease, driving both engagement and retention. The data-driven insights have empowered us to refine our strategy continually and deliver campaigns that resonate on a personal level. Plus, the ease of integrating with our existing tools has made scaling our SMS program straightforward.
Thank you for sharing your experience! We're thrilled that Attentive has become such an integral part of your SMS marketing strategy, helping you reach your customers authentically and effectively. It's wonderful to hear that our automation, segmentation capabilities, and data-driven insights have empowered you to create personalized, resonant campaigns that drive engagement and retention. We're also glad that the integration with your existing tools has made scaling your SMS program smooth. Your success is our top priority, and we're excited to continue supporting your growth!
Aug. 16, 2024
I have worked with Attentive for several years across different direct to consumer businesses. They have consistently been a great partner to scale the SMS channel. From onboarding to ongoing strategy calls - they have provided 10/10 service to see the most revenue and ROI from SMS.
We love the Fellow Team! :) Thank you for your continued partnership and for sharing your experience! We're honored to have supported your SMS channel growth across different direct-to-consumer businesses. It's fantastic to hear that our onboarding process, strategy calls, and overall service have consistently met your expectations and contributed to driving strong revenue and ROI. We look forward to continuing our work together and delivering 10/10 service!
Aug. 13, 2024
We use Attentive for SMS Marketing and it's been a game changer. Very easy to use and also their support team is the best. They're really invested in your business and want to see you succeed. Highly recommended if you're consider SMS/Email marketing!
Thank you for the glowing review! We're thrilled to hear that Attentive has been a game-changer for your SMS marketing and that you've found the platform easy to use. It's especially rewarding to know that our support team has been so invested in your success. Your recommendation means a lot to us, and we're excited to continue being a part of your marketing journey!
Aug. 12, 2024
Attentive has been a great partner and really helped elevate our SMS channel. The support we've received has been hugely beneficial in not only helping with setup and onboarding but ongoing, keeping our program fresh and evolving over time.
Thank you for your feedback! We're delighted to hear that Attentive has played a key role in elevating your SMS channel and that our support team has been there for you every step of the way—from setup and onboarding to ongoing optimization. We're committed to helping you keep your program fresh and evolving, and we look forward to continuing this partnership as you grow!
Aug. 12, 2024
We love Attentive - we've now worked with them for 3 different countries. The set up and integration are really easy to navigate and the reps are friendly and knowledgeable. The only real obstacle we've come across is a lack of integrations with Shopify Markets - for example, we have the US and CA on one Shopify account and although they're two separate Attentive accounts, we are limited to how many journeys linked to Shopify events we can do for Canada. Overall though, would highly recommend to anyone looking for a robust, easy to navigate and successful SMS program.
Thank you for sharing your experience and for your continued trust in Attentive across multiple countries! We're glad to hear that the setup and integration have been smooth and that our team has provided friendly and knowledgeable support. We appreciate your feedback regarding Shopify Markets, and we understand the importance of having more flexibility with journey creation. Please know that we're always working to improve our integrations and address these kinds of limitations. Your recommendation means a lot to us, and we're here to support your success as you expand your SMS program!
Aug. 7, 2024
Great support and guidance from staff on how to implement new ideas. App was easy to install and journeys work great!
Thank you for your feedback! We're glad to hear that our support team has provided you with valuable guidance for implementing new ideas and that the app installation was a breeze. It’s great to know that the journeys are working well for you. We’re here to support your continued success and innovation!
Aug. 6, 2024
Attentive's platform customization and automation capabilities are top-notch, enabling us to create engaging, personalized messages and efficient campaigns. They've made meaningful updates to their data visualization and analytics providing more valuable insights so we can continue to optimize our strategy. Their integrations and segmentation options further enhance our ability to easily manage campaigns and targeting. Our account team is excellent and the support, innovative features, and reliable service make it the best choice for us.
Thank you for your fantastic review! We're delighted that you're finding value in our platform's customization, automation capabilities, and the updates we've made to data visualization and analytics. It's great to hear that these features, along with our integrations and segmentation options, are enhancing your ability to manage and optimize your campaigns effectively. We're also thrilled that your account team has been a strong support for you. Your feedback inspires us to continue innovating and providing the reliable service you deserve. We're proud to be your chosen partner!
Aug. 6, 2024
Attentive is very user-friendly and the integration with AI has made great recommendations based off customer performance and best practices in the industry. We've seen an increase in both engagement and conversions!
Thank you for your review! We're thrilled that you've found Attentive user-friendly and that our AI-driven recommendations have positively impacted your engagement and conversions. It's great to hear that the integration of AI has provided valuable insights based on customer performance and industry best practices. We're excited to continue supporting your success!
Aug. 5, 2024
Attentive has been a game-changer for our marketing efforts, providing us with the tools and support needed to achieve significant growth. Their comprehensive platform, featuring prewritten campaign templates and expert playbooks, has made it easy for us to craft effective campaigns and scale our strategy seamlessly. The innovative two-tap technology has been particularly impactful, allowing us to rapidly grow our SMS and email subscriber lists and engage our audience more effectively. What sets Attentive apart is their exceptional customer support. The team consistently surrounds us with experts who offer valuable insights and help drive positive KPI results. Their dedication to our success is evident, and it's why we've not only entrusted them with our SMS marketing but have also migrated our email marketing efforts to their platform. Attentive's forward-thinking approach, including the development of new tools with AI technologies, ensures that we stay ahead of the curve and meet our business objectives. I cannot recommend Attentive enough to anyone looking to elevate their marketing game; they are an indispensable partner in driving success.
Thank you so much for your thoughtful and detailed review! We're thrilled to hear that Attentive has been a game-changer for your marketing efforts and that our platform, especially the two-tap technology, has helped you achieve significant growth. It's also fantastic to know that our customer support team has made such a positive impact on your experience. We're committed to continuously innovating and providing the tools you need to stay ahead of the curve. Your recommendation means the world to us, and we're honored to be your partner in driving success!
July 25, 2024
"I was promised white glove service when I signed up and pitched that there would be some hand holding by a dedicated team member to get me going on their platform, with regular follow-ups during my use of the app. That never happened. I went from someone contacting me non-stop to get me to sign-up to being ghosted by customer support staff with no follow-up and no training. I am not happy and would not recommend using this app because of this." Same thing happened to me. Noone is ever in the same position . Employees keep leaving. I was also was told to sign 3 years and I neber sign more than one and I was promised by Christine that if I had any issues she would let me out of the contract. Also they suggest the texts to help you and when I did that my bill was $2500 a month when my bill was supposed to be under $500. Shame because th app is easy to use. BUT ZERO customer service and they dont provide what they offer
Thank you for your feedback, and we're sorry to hear about your experience. We pride ourselves on offering strong customer support, so it's concerning to hear about the gaps you encountered. We’d like to investigate this further and work to make things right. Please reach out to us at [email protected] so we can discuss your concerns directly and ensure you get the service and support you deserve. We're here to help.
July 18, 2024
Attentive as a partner has been wonderful. I have to say the level of support and timely responses/guidance is unparalleled - their team is always friendly, supportive and will dive into the tactical with our rather small team - that support is so appreciated. They also are always innovating and adding new features and possibilities so I'm excited to see what else they come up with.
Thank you for your kind words! We're thrilled to hear that our team's support and guidance have made such a positive impact on your experience, especially given the size of your team. We take pride in being a partner that you can rely on for both strategic and tactical needs. Your excitement about our ongoing innovation means a lot to us, and we're eager to continue bringing new features and possibilities to help you grow. We're here to support you every step of the way!
June 13, 2024
Users have reported an increase in ROI and effective reach to customers through the text program provided by Attentive.
Thank you for sharing this feedback! We’re thrilled to hear that users are experiencing increased ROI and effectively reaching their customers through our text program. It's our goal to empower businesses with the tools they need to succeed, and your insights reinforce our commitment to delivering impactful solutions. We look forward to continuing to support your growth!
May 21, 2024
I kept getting messages from the sales encouraging me to try the app, but when I pressed for additional information, all they would provide me was asking for a "20 min call." Eventually, I installed the app and tried it out, but I was horrified to learn that I couldn't use it and that I had to schedule a "20 min call" with them in order to use it. Since I started using Shopify in 2016, I have never encountered a user experience quite like this one. They are unable to easily contact the user. Install the app and give it a try if you want to confirm my review.
Thank you for your feedback. We apologize for the frustration you experienced during the onboarding process. We aim to provide a smooth and helpful user experience, and it's clear we missed the mark here. We'd love the chance to make things right and ensure you get the most out of our platform. Please reach out to us at [email protected], and we'll be happy to assist you further. We're here to help!
April 24, 2024
I was promised white glove service when I signed up and pitched that there would be some hand holding by a dedicated team member to get me going on their platform, with regular follow-ups during my use of the app. That never happened. I went from someone contacting me non-stop to get me to sign-up to being ghosted by customer support staff with no follow-up and no training. I am not happy and would not recommend using this app because of this.
Thank you for sharing your feedback. We’re sorry to hear that your onboarding experience didn’t meet expectations, as this is not the level of service we aim to provide. We’d love the opportunity to address your concerns and ensure you receive the support you were promised. Please reach out to us at [email protected] so we can assist you directly. We're committed to helping you succeed.
April 5, 2024
They deal terribly when you decide to go. They didn't release our list on time and porting the number takes weeks (unnecessarily). Their prices are higher than everyone else with almost no advantage (we didn't see any increase in numbers, etc). We've tried Emotive and Postscript as well, and I'd rate Attentive as the worst.
expectations. Your feedback is valuable, and we’d like to address these concerns directly. Please reach out to us at [email protected] so we can assist you and improve on the areas you’ve highlighted. We're here to help.
March 2, 2024
Billing transparency is equal 0. For some weird reason one can not see detailed billing or find exact cost for anything in the account home. Billing invoices are emailed from another system, instead of being visible in the account, no billing history ... nothing. When I think better that must be intentional. Of course, prices might be somewhere in the contract, but who looks at the contracts. Also revenue contributed to the app is incorrect, overestimated. We have lot of revenue from new customers, and of course new customers subscribe to SMS ... attentive attributes every new purchase to the attentive generated revenue.