Attentive: AI‑led Email &SMS

Oct. 6, 2025

Attentive has been a great addition to our marketing toolkit. The platform is intuitive, and provides clear insights that help us optimize our campaigns. Their customer support team is also super responsive and helpful. However, one downside is that we don’t have a dedicated account manager, which sometimes makes it harder to move fast or make adjustments. There are certain features or changes that can only be made through their team, which adds some extra steps and limits flexibility. Overall, Attentive is still a powerful tool that’s helped us improve engagement and conversions, but having more autonomy inside the platform would make it even better.

Oct. 6, 2025

Best customer service and ease of use compared to other companies providing the same service.

Oct. 6, 2025

We’ve had a great experience with Attentive. Since implementing it, we’ve seen a noticeable uptick in conversions, deliverability, and overall engagement. The platform is easy to use, the automations are powerful, and their support team is top-notch. Highly recommend for anyone looking to level up their SMS and email marketing performance.

Oct. 6, 2025

Using Attentive has been an awesome experience! It integrates seamlessly with Shopify and offers an intuitive, user-friendly interface. The campaign analytics are incredibly insightful, and the support team is always helpful and responsive. Since switching to Attentive, we’ve significantly scaled our SMS marketing while continuing to grow our email subscriber base. I highly recommend Attentive to any brand looking to take their marketing to the next level!

Oct. 6, 2025

We've been with Attentive for a year now and continue to see our revenue from the channel increase YOY. It's very easy to use, has great reporting features, and the White Glove Support is fast. I love the library of texts to get inspiration for new campaigns. Really couldn't ask for more in an SMS platform.

Oct. 6, 2025

Seamless, frictionless, app integration! So easy to use and great SMS platform with low cost and high conversion rates. Thanks attentive!

Oct. 6, 2025

We've been using Attentive for about 4 years, and I'm so glad we made the switch from Klaviyo. The UI is super easy to navigate, and if I ever run into any issues, my account manager and the white glove team are always available to help me out. Email and SMS are our most profitable sales channels, and Attentive makes it easy.

Oct. 6, 2025

We have been using Attentive for a year with my current company and I used it for two years at my previous job. I just haven't used another SMS service I like as much as this, and their AI pro features have significantly improved our performance and made my job easier. The support to team is super helpful and responsive as well.

Oct. 6, 2025

We’ve used Attentive for over four years, and they’ve been a fantastic partner! The platform is intuitive and easy to use, the Attentive and White Glove teams are always helpful, and they continue to enhance their features and offerings.

Oct. 6, 2025

We’ve been with Attentive for almost 7 years and it’s been rock solid. The platform is intuitive, fast, and built for marketers. Clean UI, smart segmentation, easy testing, and dependable deliverability. Their team is the real edge: proactive, knowledgeable, and available for anything from BFCM prep and campaign strategy to backend and integration support. Onboarding new features is smooth, compliance is clear, and reporting makes it simple to tie programs to revenue. Attentive scales with us and keeps improving. If you want a partner, not just software, this is it.

Oct. 6, 2025

Easily integrates with our existing stack (Klaviyo, Gorgias, Shopify) and onboarding was a breeze. Our SMS revenue has increased by more than 200% since switching from Klaviyo SMS!

Oct. 6, 2025

We've been with Attentive for years and have had such a great experience. It’s super easy to use, and their team is always there to help whenever we need it. The results speak for themselves!

Oct. 2, 2025

We've been using Attentive for over 4 years. Attentive has been an incredible partner in helping us elevate our SMS marketing channel, ensuring we can reach our customers in meaningful, timely, and engaging ways. Their platform is extremely user-friendly and intuitive, and most importantly has helped us turn SMS into one of our most effective owned channels. Their team is proactive, collaborative, and always eager to help us innovate.

Oct. 1, 2025

We've been with Attentive for a few years now with multiple brands in our company. We are using them for email and SMS and the dashboard is very user-friendly unlike some other companies we used like Klaviyo and Yotpo. We are currently working with Erika our Senior Customer Success Manager who has been very helpful in getting us ready for BFCM. She's provided all the resources (links) and tools needed to excel this quarter. She's also super responsive! It's great having some guidance if needed with growing our brands because we've worked with many companies before that don't provide the additional expertise. Out of all the email marketing companies we've worked with, this one by far is the best!

Sept. 30, 2025

I’ve been using Attentive for over 2 years now and couldn’t be happier. The platform is incredibly user-friendly and their segmentation abilities make it easy to reach the right audience with the right message. What truly sets them apart is their AMAZING customer service. The team (my rep in particular) is always attentive (pun intended!) and goes above and beyond to help problem-solve, answer questions, and even suggest new strategies to improve my email and SMS program. Highly recommend!

Sept. 30, 2025

Absolutely love working with this company! The team is so 'attentive', we meet monthly to align on strategy and growth for SMS, and they’re always there with 24/7 white-glove support whenever we need it. Since switching over to Attentive, we’ve not only seen meaningful growth in our customer base but also a clear lift in revenue. It truly feels like a partnership, and we couldn’t be happier with the results so far.

Oct. 6, 2025

Attentive is super user friendly with a great UI/UX. It offers a ton of reports and look at to help your marketing team make adjustments and grow. Attentive has helped us grow conversions especially with the new AI Pro feature. The customer service (WhiteGlove) is outstanding and their growth team goes above and beyond to help you. If there are concerns, it's easy to schedule a call and talk through the problems. They actually give you real solutions and can go into your account and make edits.

Sept. 30, 2025

Been using Attentive for both SMS & Email for over two years now and have seen fantastic results across both areas. The support we recieved in both migration and also day to day execution and strategy is what sets them apart. Would definitely recommend!

Aug. 8, 2025

I would avoid Attentive unless you have never used Klaviyo for email. The sales rep way overpromised and underdelivered. She insisted they never want to have an unhappy customer, and even though we have a contract, they would work with us on an exit if we were unsuccessful. Their SMS services are great. But the email side of things is subpar from Klaviyo. Not to mention, we lost around 10% of our subscribers in a mere 3 months. I have no idea how. Anyway, to boot, you have zero control over your subscription; they try to handcuff you so you won't leave. There is no subscription area on their platform, no invoice history, nothing!! If you want something, you reach out to support and wait. There is a reason Klaviyo is easy to cancel, because they know people will come back when they experience other providers. Especially this one.

July 10, 2025

Run…don’t walk away from this company. I asked if I could get out of my contract and they said no. I knew it was a long shot but I figured I would ask. Then a few weeks later I got a bill for $11k which was the remaining of my contract. I emailed and said I didn’t cancel my account and they said there was nothing they could do and the bill was due. They ignored my emails and phone calls and sent the bill to collections. I’ve ran my store for over 20 years and have a 100,000 order trophy from Shopify and this is hands down the WORST company I’ve ever worked with. If you are a new store stay away. Don’t believe the promises. Find literally anyone else to text your customers through. Do not use attentive! I’ve also never left a bad review in my life but attentive truly earned this one.