ADU: Automatic Discounts
ADG - Automatic Discount & Upsells for Shopify
Rating
4.3
feedback
283
chart
#2,862
All reviews
Rating Breakdown
Review RSS Feed
Dec. 9, 2019
WARNING. DO NOT PURCHASE. I paid the developer to have them unlock options needed to give freebies away to customers. They did that and their app doesn't minus the freebies given to customers out of the inventory on hand. They said it was Shopify's fault. They will not respond nor will they refund you for anything you paid. I found this flaw out when the freebies my customers were requesting, I no longer had in stock. I had to go could all my inventory and update the system. It was a disaster. DO NOT PURCHASE. There are better apps out there with better support.
Hi, thanks for your feedback. Like we've discussed over the phone today, the $49.99 one-time fee was refunded via app credits on June 25th, 2019. About the monthly charges, we've also authorized Shopify to process the refund. As for the issue itself, the piece of info you told us today really helps us investigating: the pre-order app (Preorderly) might have conflicted with the inventory update. We had previously tested in 4 other stores (without this app installed) and all was working smoothly. That's why we previously said we couldn't replicate the issue, as the inventory level was adjusting after each free gift sold. We'll run tests in a store with the Preorderly app and come back to you with our findings.
Dec. 9, 2019
This app is extremely clever and useful for us. So far, we have mainly used the "Pre filled Cart" function, with which we can send our customers with a single call-to-action in the newsletter directly to the pre-filled shopping cart.
Nov. 5, 2019
Paid $50 just to unlock the app to find out it does not allow me to do what it literally advertises. This app claims you can create discounts based on the URL which the customer comes from (I'm trying to give a discount to customers with a .edu email). I upgraded twice and even on the advance plan there is absolutely no option for this. Not user friendly and quite frankly a waste of money since the app description misleads you to believe the app can do more than it says. I literally paid to unlock a feature that doesn't even exist. Wish I could be refunded.
Hi, first of all, thanks for your feedback. We do offer a refund, simply contact us via email to [email protected], or if you already have uninstalled the app, contact directly [email protected]. About your issue, the app doesn't claim to offer discount based on the traffic source, if that's what you meant. This is not yet implemented in our Discount rules. It claims to allow to create discount links, and by sharing them, to give a discount based on where (which link) the customer is coming from. About your need of giving a discount to @edu emails, we're currently implementing our Smart Deals feature from our Carter app into our Automatic Discount app. In the Smart Deals, it's possible to create a rule based on the email addresses, for example all students from @edu or all wholesalers from @company.com
Oct. 30, 2019
We needed an app that would allow tiered discounts (5% off for orders over a $100 and 20% off for orders over $250), with 55% of our customers making use of these automatic discounts. This, of course, encourages larger orders. Automatic Discount does the job perfectly with the added bonus of telling shoppers in a popup how much they've saved while still in the shopping cart. Very cool feature, which encourages customers to complete the order in checkout.
Sept. 24, 2019
Awesome App & a good replacement of limited functions of shopify automatic discount. keep it up. I was using before an app which was using draft order to provide discount & was very poor in function, then shopify support recommended me this App & all my problems got solved
Sept. 15, 2019
WATCH OUT!! This APP is NOT FREE and there is no "FREE" plan available. $59.99 just to UNLOCK the APP. $12.99/month required to USE the APP. $100.00 for any Installation "help". The app is "FREE" to download but you have to pay $60.00 to unlock the use of the app, and then another monthly fee of $13.00 to just use the app. If you don't pay the monthly fee, your $60.00 is a waste. Here's the kicker. They'll charge you another $100.00 dollars on top of all this to "Install" it for you if you need help with anything. Sure, the copy and paste codes are easy to follow BUT, Their instructional videos are SO TERRIBLE that you can't get any type of value. When it gets to the part where you actually need help, they say "here are some complicated versions of it". If you know coding, great! If not, pay us. Their instructional videos don't go over everything because they WANT to leave you hanging in the hopes that they pay you $100.00 bucks for "Installation". Overall, you would think on top of all this, support WOULD and SHOULD be something that's added on to the service. This app will drain your pocket before you get started with any Shopify dreams you have. Stay away.
Hi, thanks for the feedback. Let me clarify our pricing. The "Free plan available" displayed by Shopify in the app listing page is specific to the "Discount Links" and "Discount Popup" feature of the app. When you install the app, you don't have to approve charge and can use the discount links feature free. It's like that since 2016, and we won't change that because many users use this feature. That's why Shopify displays "Free plan available". As for the other paid features, like the Discount Rules and Prefilled Carts, they do require a subscription plan (every plan has a 7-day free trial that starts only when you select a plan, not on app install). Some features also require a one-time fee of $49.99, like Display Savings, which also works for merchants on the free plan. We've made a graphic of our features and pricing here: https://tabarnapp.com/automatic-discount-pricing-2/. If you did pay a one-time fee for a feature that doesn't work for you, drop us a mail and we will refund it. About the issues you've faced, and related to the instruction videos, could you tell us what they are? Indeed, it's hard to cover everything in a single video, but we try to record a video when it's needed or requested by a merchant. We put all our videos in our Youtube playlist (https://www.youtube.com/watch?v=c6Uose34iOQ&list=PLGYOZMSnTXxUwUyZO--JpLyY7_qjegUlR)
Aug. 30, 2019
We are using this app to get around the fact that Shopify won't let you set up more than one automatic discount at a time. This provides an excellent solution to that little hurdle, and the set up was very intuitive. The whole app is very user friendly and has lots of great features we are excited to check out. And last but not least...the customer service and help with onboarding is amazing.
July 21, 2019
1) It says 7-day free trial but app doesn't prompt you to activate this feature. Very miss leading. I am not paying $150+ and additional one time fees without seeing whether app works on my site or not. 2) App itself seems not very user friendly, very difficult to navigate. 3) I can't find what I need to do unless i stop and read every single unnecessary tabs and columns. (while trying to avoid all "subscribe, must subscribe, this feature premium only, get now..." notifications pops everywhere...) 4) Works very slow, sometimes freezes and you have to close the windows and log in to your shopify again (I have 2018 iMac , 256mps internet) 5) Finally I was able to add a rule to test it and waited 20 minutes, still n change. 6) I don't think this worth it. Will update again for good or bad...
Hi, thanks for the feedback. 1) When you install the app, the app is free. The 7-day free trial only starts when you enable a paid subscription (monthly or yearly plan). If you need more than 7 days to test and see if the app works for your needs, contact us. 2 & 3) We're always trying to improve the admin screens, with the addition of new features it can get crowded. The main navigation is by clicking on the badges/icons in the header. We're adding a step-by-step tutorial this week admin side to make it clearer. 4) Could you explain to us step-by-step please what you did to make it freeze? This should happen. If you take the time to send us an email to [email protected], that would be very appreciated. 5) If you create a discount rule (basic or advanced), you first need to activate a subscription and therefore the 7-day free trial at the same time. 6) If you explain to us your use case, we can guide you through if it's worth for your needs or not.
June 20, 2019
I use Automatic Discount for permanent automatic discount codes for multiple item orders set up in 7 tiers. It works beautifully. It's really helping our little business grow. Also love the customisable Notification Bar that pops up in the cart. Contact has been spot on also with a response within 7 minutes. Great app. Very professional team! aviagrafix.com
May 13, 2019
Counterintuitive and difficult to use. After being installed for some time I then noticed zero sales and investigated why. Source code fault on the APP. 1 week later still no resolution... Oh boy :(
UPDATE on 05/16/2019: We found the cause of the broken checkout. It was cause by the discount code name itself (15%_OFF_US_$100_OR_MORE). Special characters like % and $ and even underscore shouldn't be used in the coupon code name. --- Hi Mark, thanks for the feedback. We sent a login request but it stayed "pending" for 5 days and then got rejected. The issues you faced was specific to your store, we couldn't reproduce this issue our our 3 dev stores. We actually tried many things to fix it our side, but it's almost impossible to reproduce the same store environment with the same apps, same scripts, same theme with the same customization. I apologize for the inconvenience it caused to your business, sincerely. If you want to give another shot to the app, on your live store or on a clone store with the same setup, let us know and we will work on it as long as it's fixed.
May 5, 2019
fixed my issue right away. thank you so much for the great customer service. strongly recommend app.
UPDATE on 05/01/2019: the issue has been resolved. ORIGINAL REPLY: Hi, thanks for the feedback. Like we explained yesterday, the issue is with the Carter app that sometimes fails in your store to get its coupon field pre-filled with the Automatic Discount from our Automatic Discount app. That's something we're working on as we speak to push a fix.
March 31, 2019
This app worked great for us for about a year. Then, suddenly in January, we had complaints about customers not being able to get through checkout without it timing out. If they had a lot of line items in their cart, it seemed like the app could not update the automatic discount code properly with so many line items. As a result of this, we lost thousands and thousands of dollars. The app developers kept shifting blame to Shopify. Once we deleted the app, we no longer had complaints or issues. It seems that the issue was a combination of something that changed on the Shopify platform, PLUS this automatic discount app that could no longer adjust the discounted pricing at checkout when there were a lot of line items in the cart (typically 50+ line items). I tried reinstalling the app this week, and two days in we started receiving the exact same complaints again. Checkout was timing out for customers so they could not place their orders. We have immediately disabled and deleted this app, and will no longer be using it again. Frustrated that the app developers did not have communication with us, and never truly followed up on the issue.
UPDATE on 05/01/2019: the issue has been resolved. ORIGINAL REPLY: First, I'd like to apologize for the issues. I understand that's very frustrating. Our side, when we first tested by disabling Automatic Discount in your store, we were still able to reproduce the issue. From what I re-read from Shopify's guru Dane, she was as well able to reproduce the issue when Automatic Discount was turned off. Our side, we did contact Shopify App team to figure out a fix. Basically, the issue comes indeed from Shopify's checkout when an order has many items and when the order is edited quite often (products added and removed from cart, quantity changed). This cause a timeout and an error message is displayed at checkout to customers. The way our app works (and many other Shopify apps and scripts), is that it relies on Shopify's checkout to work flawlessly in order to apply one or more requests. If Shopify has this timeout error, our app like many other apps, will multiply this error, because it checks every cart change to achieve its purpose: applying the right discount to the right cart content, automatically. That being said, it explains why some of the store's customers, with an equivalent huge order, see the error message at checkout (the ones editing their cart more often), while some aren't seeing the error (the ones making a straight order with one single visit to checkout). To be honest, we can't explain why the Canadian DIY Supply store didn't have any issue with it for over a year, and then around a month ago started to see this issue at checkout. Shopify should be able to answer. What we know is that, pretty often, Shopify makes changes their side (some we are aware of via their change logs, some are more "obscure" and we're either not informed of, or we miss it until a ticket is opened. We really hope Shopify can fix the source of this timeout error, therefore apps like ours relying on it won't accentuate this issue. We contacted Shopify about it and will again open a forum thread, a ticket, a post in Shopify's Slack group and any possible ways to get some awareness and "votes" to allocate Shopify ressources to fix that. Our side, we've started last week to work on a "patch", which actually is the best we can do: adding an option in our app's settings to reduce the number of requests at checkout. Doing that, some of our features won't work (for example our add-on to display the savings in cart), but for a store like Canadian DIY Supply that has huge orders, it should help a lot. We'll keep you updated about it.
March 29, 2019
Probably worth waiting another week or two to see the new pricing and what else is on offer, very good support however.
Hi, you are right, our plans might be confusing. That's why we're launching next week (first week of April 2019) a badge system to clearly and visually display the enabled features and the current/active subscription plan. To answer your review, the free plan, like stated in the app listing > pricing section, include the "Discount Links". The premium version is required to access all the other features, and some features have a one-time payment as well: Basic & Advanced Discount Rules, the Pre-filled Carts, the Free Gifts, the Savings Display (active discount display).
March 22, 2019
today i discovered another bug in the app if the customer selects 2items and goes to cart but what if he decides to add another item from the cart page selector to buy 3 items total he will do so and click right away the checkout button.....well the app will not work even if i dont have any other app interfering in the cart page!!! he will need to refresh the page and wait until that congrats discount pop up comes out in a few seconds wich is amazingly anti user experience so he can have his new quantity discount applied....bottom line he must be aware that he needs to go slowly and refresh each time he changes his mind!!!!!!!!!!!!!!!!!!! Not mentioning the paypal express button..........!!! Support team do sth!
Hi, we sent a login request to have a look. 1) Some themes indeed require customers to click on the "Update" button in the cart page to update the cart. And sometimes, stores have several apps installed, therefore fighting for resources. That explains why our script can load slower. You can insert our script directly in your theme.liquid file (see our FAQ here, near the middle of the page: https://tabarnapp.com/faq-automatic-discount-app/) This should help loading our script faster. 2) About the Paypal Express, the best is to have it located on the Checkout page, rather than on the Cart page, for similar reasons than #1 above. Here's how you can move it from the cart to the checkout page: https://help.shopify.com/en/themes/customization/cart/add-more-checkout-buttons-to-cart-page#show-checkout-buttons-on-the-checkout-page
March 7, 2019
Nous avons reçu un très bon service afin de configurer l'application correctement en fonction de nos besoins. L'application aide grandement à l'application automatique des rabais pour nos membres!
Jan. 27, 2019
I had to uninstall the app because it didnt work on my shop, i tried to contact support but there was not response for days and when they finally got back to me they mentioned we are looking into it. I uninstalled the app and asked for the refund, they mentioned they will refund asap that was four weeks ago, i am fighting charge back on paypal. very unprofessional and no timely response for the customer. this app makes changes to your core shopify theme, be careful if you buy this app. they make you pay for every little functionality. CEO Darek keeps promising to resolve but there is no response from him.
Hi, thanks for the feedback. The refund have been sent. We did look into it, for many hours, if not days. The reason it didn't work for your case was the number or scripts/apps and custom code inside your theme. That's why we asked to make some changes in your theme, to try to solve the conflicts. Sorry again that it didn't work out.
Dec. 3, 2018
I use this app for over a year now and it is very helpful. We have so many option and it is optimized to help convert more. Their customer service is more than on point. I would recommend it to any shopify store.
Nov. 24, 2018
I used this app during Black Friday to set up some basic rules for applying discounts based on cart amounts, something Shopify cannot do natively. It's important to understand that app works as s set of triggers to apply discount codes that you create in Shopify, so you have to combine the trigger with how you setup the discount - for example, by setting minimum purchase amounts in the discount itself, etc., as well as defining it in the app rule. It can be a little tricky to get it all set up correctly, and you'll want to do test carts, etc to make sure it's doing what you want. We had a little trouble getting the discount to trigger even though the correct cart amount was reached. The app owner was super responsive and even installed some code during Black Friday to make sure it was working correctly. He also helped with some basic troubleshooting during our sale. My only suggestion would be to put some of the info I learned through direct support into the app documentation/help section - like the example of putting the minimum purchase amount in the discount as well as the app rule. I would definitely use the app for future sales now that I know more about how it works.
Nov. 24, 2018
The app works great for some order but on other orders it doesn't apply the discount on about 10% of our orders. I spent most of black friday apologizing and refunding order manually. Sad!
Thanks for the feedback and sorry for the inconveniences.
Nov. 24, 2018
**UPDATE - As frustrating as that was, the developer reached out immediately and helped us fix the issue. I want to love this app. It appears to do exactly what we need. However, we're experiencing a major issue with about 15-20% of our orders... The discount is showing on the checkout page but when a customer places the actual order, the discount isn't working. Needless to say, I am getting a lot of complaints this morning (black friday of all days).