BSS B2B Wholesale Solution
Centralize Wholesale B2B workflows with an all-in-one solution
Rating
4.8
feedback
946
chart
#749
All reviews
Review RSS Feed
May 27, 2024
I am very impressed with this app. I was looking for a simple B2B solution that offers net terms to my customers AND discounts for select customers/groups. There are other apps out there, and I tested 2 others before settling on this one. Combing this app with the Net Terms app is a perfect solution. This app easily lets you set up discounts. You can show the original price, or not. And plenty of settings to get it looking just how you want it. Emma and the tech team were very responsive and helpful. I am a happy camper!
Thank you so much for your 5-star rating! We're thrilled to hear that you are impressed with our app, especially its b2b solution and discount features. It's great to know that you found the integration with the Net Terms app to be a perfect solution. We'll be sure to pass along your compliments to Emma and the tech team.
May 24, 2024
Excellent customer service!
Thank you so much for such a valuable review. It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "[email protected]" or via our Live Chat from the app. Wish your business all good!
May 24, 2024
Bss Commerce's customer service representative Emma provided quick and very helpful service. They integrated their system into our Shopfy theme really quickly and there are no bugs. I am really happy with the service they provided. I would recommend their services to others!
Thank you so much for such a valuable review. It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "[email protected]" or via our Live Chat from the app. Wish your business all good!
July 16, 2024
Prompt support and service
Thank you so much for such a valuable review. However, since you left a 4-star review, it seems like you haven't been 100% satisfied with our app. Hope that you can provide us some more feedback so that we can assist much further and revise your experience. Looking forward to hearing from you again at "[email protected]".
May 24, 2024
The customer service rep I worked with was very accommodating, I appreciated the background they provided about the app and their efforts to follow up and follow through.
Hi team, This is Jonas - Customer Support Lead from BSS Commerce. On behalf of the team, we are so sorry for the bad experience that you faced with our app so far. First of all, as a 3rd-party app provider, it's pretty difficult for us to be compatible with other 3rd-party apps since we might have different logic and mechanism. We might be able to make it work with them only if they agree with the collaboration and customization on their end as well. Really sorry for this but it's quite a common issue with many Shopify 3rd-party apps. If you can give us another chance, we can for sure make some more efforts to check further. Also, due to the different timezone, we were not able to respond at the time you contacted us but the team has always tried to reach back or deal with your issue within 24 hours. Sometimes, we did send a few follow-ups to make sure the app is alright on your end but got no responses. Regarding the pricing issue, we have to balance between all resources we put to the app and our pricing plan. So sorry if you feel that way but you can for sure keep us informed on that and we can together come up with a workaround for your case. Overall, we don't want any bad experience happen to you as such so hopefully we will have another chance to help you utilize our app for your business and improve your experience. Looking forward to hearing from you again at "[email protected]" or via our Live Chat from the app.
May 20, 2024
top
Thank you so much for such a valuable review. It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "[email protected]" or via our Live Chat from the app. Wish your business all good!
May 20, 2024
Service has been amazing and I have achieved exactly what I wanted however the cost is quite high. I would also note you may need to subscribe to 2 apps to get the desired outcome. I would recommend this as a BSB app it does seem to be within the same costs as others so based on service alone I can’t fault the fast response
Thank you so much for such a valuable review. It has been our pleasure to help you out so far. However, leaving a 4-star means you are not fully satisfied with our app yet. Hopefully we will have more chance to assist you more and revise your experience. If you might need any further support, don't hesitate to contact us again at "[email protected]" or via our Live Chat from the app.
May 16, 2024
Just started using. Gave four stars instead of five stars because we've only been using unless than 2 weeks. However, we would not be able to process our orders without B2B. Will try to give updated review as we get more familiar with this app.
Thank you so much for such a valuable review. It has been our pleasure to help you out so far. However, leaving a 4-star means you are not fully satisfied with our app yet. Hopefully we will have more chance to assist you our best. If you might need any further support, don't hesitate to contact us again at "[email protected]" or via our Live Chat from the app.
May 16, 2024
I've been using the BSS Wholesale App on Shopify and my experience has been very positive. The app functions as it should, delivering reliable performance and seamless integration with my store. The standout feature is the excellent support team. They resolved a Theme integration issue swiftly and maintained great communication throughout. This level of support is crucial for backend integrations.
Thank you so much for such a valuable review. It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "[email protected]" and our agents will be right there. Wish your business all good!
May 14, 2024
Some bugs appear sometimes, but the support is always really responsive and professionnal.
Thank you for your 4 star rating! We are delighted that you appreciated our responsive and professional support despite the bugs sometimes encountered. However, you seem not fully satisfied with our app yet so hopefully we will have more chances to assist you further to revise your experience. If you might need any further support, don't hesitate to contact us at "[email protected]".
May 13, 2024
i have been working in the shopify platform for a few years now, never have i come across customer support like this from an app developer, Emma is fast, efficient and knowledgeable and this seems to radiate through the whole team. The wholesale solutions app just works, i think people will know how important an app "just working" in shopify really is. we run a complex wholesale format and this covers it. i rate this highly.
Store
My Store
Using app
About 23 hours
Thank you for your five-star review! We are delighted that you were satisfied with the service provided by Emma and our team. Your recognition is very important to us. I wish you all the best!
May 12, 2024
The support team is super helpful, friendly and also manages to solve any problems that occur with the implementation of other apps. Definitely recommended!
Thank you for your 5-star review! We are very happy to know that our support team is super helpful, friendly and can solve any problems that arise with the implementation of other applications. Thanks for recommending!
May 29, 2024
We needed a wholesale app to complete our shopping experience. After a few small issues getting started, we reached out to support and they fixed everything very quickly. Great customer service which is readily available and always doing their best to resolve anything that comes up.
Thank you for your review! We are glad to hear that our customer service was able to resolve your issues quickly. However, leaving a 4-star review means you are not fully satisfied with our the app yet. If you might need any further support, don't hesitate to contact us. We are here to help you at all times. Hope to see you again soon!
May 6, 2024
We are using a relatively old theme and were struggling to implement some modules on our own. Via chat, we consistently received fast assistance, and the developers offered to look into the issues and the app implementation themselves. This approach worked wonderfully and the app now runs flawlessly within our old theme. We are extremely satisfied, truly excellent support!
Thanks for your 5-star rating! We are thrilled to hear that our fast assistance and proactive approach helped resolve the issues and implement the modules successfully on your old theme. We're delighted that the app is now running flawlessly. Thank you for choosing our support service!
April 25, 2024
It works great as a B2B tool. It is essentially like Shopify Plus but way cheaper. The support is very responsive but you do have to negotiate the time zone difference as they are in Vietnam. They even edited my theme.liquid so the discount pricing from B2B worked on another price per unit app I have installed. So helpful!
Thank you so much for such a valuable review. It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "[email protected]" and our agents will be right there. Wish your business all good!
April 25, 2024
The support team has been very helpful so far! It's so nice to pick and choose what features you want as well.
Thank you so much for such a valuable review. It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "[email protected]" and our agents will be right there. Wish your business all good!
April 25, 2024
Ridiculously expensive
Hi team, This is Jonas - Customer Support Lead from BSS Commerce. We are so sorry for the inconvenience. Please understand that each app on the market has different resources, mechanism and features which leads to the differences in pricing structure. We didn't even have the chance to support you yet. Thus, I think a 1-star review due to our pricing plan seems not that fair for us. Hopefully you can revise your experience to our product. Also, if you might have any concerns or questions related to b2b features, you can for sure contact us at [email protected] for further assistance and advices. Thank you so much in advance and looking forward to hearing from you.
April 24, 2024
Great customer service. They make sure the app is installed correctly and help you with customization as well. Emma C. In particular was very helpful and made sure all my concerns and questions were addressed.
Thank you so much for such a valuable review. It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "[email protected]" and our agents will be right there. Wish your business all good!
April 17, 2024
BSS support in particular has been fantastic! They're very responsive and eager to help merchants address any problems that arise (shoutout to Jocelyn!).