All reviews

Rating Breakdown

  • 5
    87% (7,215 ratings)
  • 4
    9% (704 ratings)
  • 3
    2% (137 ratings)
  • 2
    1% (45 ratings)
  • 1
    2% (159 ratings)
Review RSS Feed Review RSS Feed

1 / 5 Share

Oct. 24, 2022

When we added the app we ranked 1st or 2nd for all of our keywords... 1 month later we are 3rd or worse in every one of our keywords... have to assume Google IS NOT DOWN with this app and or what it does. Run.

Store

Vokaal

Using app

About 2 months

Total reviews

8

Average rating

4.0

Developer Reply

*Update May 2023:* Darrel here, Support Manager at Booster SEO! I just wanted to personally follow up with you and let you know our SEO Support team sent you an update email to help make things right and resolve this, but we haven’t heard back from you yet. Let us know if there’s anything we can help with – and you can reach us anytime at [email protected]

1 / 5 Share

Oct. 23, 2022

Upgraded from free to Pro, setup with care and detail for best results, left it running for 4 months and it has gradually reduced my sales and almost entirely destroyed our organic search results. Clear drop in sales compared to previous year and previous months,... now based on my research by uninstalling it I face ever worse results as the app does significant damage when removed, wiping out previous SEO improvements on it's way out.

Using app

Over 3 years

Total reviews

1

Average rating

1.0

Developer Reply

*Update May 2023:* Darrel here, Support Manager at Booster SEO! I just wanted to personally follow up with you and let you know our SEO Support team sent you an update email to help make things right and resolve this, but we haven’t heard back from you yet. Let us know if there’s anything we can help with – and you can reach us anytime at [email protected]

1 / 5 Share

Oct. 2, 2022

terrible experience they didn't care customer service at all I have no idea why do they make apps and didn't care anything about it

Using app

About 2 months

Total reviews

3

Average rating

3.7

Developer Reply

*Update May 2023:* Darrel here, Support Manager at Booster SEO! I just wanted to personally follow up with you and let you know our SEO Support team sent you an update email to help make things right and resolve this, but we haven’t heard back from you yet. Let us know if there’s anything we can help with – and you can reach us anytime at [email protected]

1 / 5 Share

Sept. 22, 2022

This app will offer you amazing customer service and try trick you into a review before you have even used the app. All these reviews are bull sh** Do not download this app major issues and customer service just disappears. They have instant reply for the onboarding staff then you cant get in touch avoid!

Using app

16 days

Total reviews

2

Average rating

3.0

Developer Reply

Hey Theo, James here from Booster Apps – thanks for your app store feedback and review. Firstly, I'm so sorry about your experience with the app and our support team. This is definitely not the experience we strive to give. We have 24/7 live chat and email support, but our technical engineers typically handle more nuanced issues over email, which could have lead to the delayed response times. Regarding your initial issue – looking through your emails it looks like Google has now updated its Search Results as I do not see your address listed in results or anywhere in your site’s code that it could get pulled from. If this was caused by our app I am very sorry; it looks like our app had included the address added in Shopify to your structured data before you disabled the feature. We do have an option to hide contact info in our structured data and I’m sorry this wasn’t communicated to you. Again, I am sincerely so sorry for the inconvenience that this problem caused. Our team is very open to resolving this anytime with you, if you would like to reply on the email thread we have open. We reached out over email to help make things right. Hoping to hear from you soon. Cheers, James

1 / 5 Share

Sept. 9, 2022

At first when I meet good support at the verification I taught this app really need a chance but after a while of using the app isn't performing well and the real problem is when I removed it they left java script in my code impact negatively on the website and need to remove it manually and that takes to much time and knowledge.

Using app

4 days

Total reviews

1

Average rating

1.0

Developer Reply

Thanks for the 5-Star review! So happy that you have enjoyed your interaction with us. We greatly appreciate you using the app! 😊 Best wishes, Kevin

1 / 5 Share

Nov. 20, 2021

This app is way too expensive. There are other apps that have come into the marketplace that will do the same for much less or free. We used them for a while and came to to revisit the available apps and wow we are getting ripped off!

Using app

Over 1 year

Total reviews

3

Average rating

1.0

Developer Reply

Hi there, Thank you for your candid feedback and we appreciate you being a user of our app! Regarding your concerns about our pricing, I've relayed this back to our team – definitely good to know your perspective and we really appreciate your feedback. I did want to let you know we have multiple plans to fit every budget, and a generous free plan which you can use for free, forever. With the robust SEO features we do offer on our paid plans, the pricing we have is set very competitively in relation to other apps out there with comparable features. SEO & Image Optimizer helps save thousands of dollars and countless hours by boosting your On-Page SEO (Technical SEO optimizations). Being one of the most popular SEO apps on the app store, our merchants tend to agree. I've reached out over email to address some of your concerns and help find a path forward. Looking forward to chatting soon! Cheers, James

1 / 5 Share

Nov. 1, 2021

Used it for a while, did not do anything for my seo and did not work properly, it's very expensive app, not worth a penny in my opinion.

Using app

21 days

Total reviews

3

Average rating

3.7

Developer Reply

Thank you for your feedback Kwiketo team. I understand that you have concerns about the effects of our app on your site, as well as the price. I would love to have you re-install so that we can look into this and address those issues. SEO is definitely a long game, and although it's hard for stores to see instant results, it's something that takes time to work at over time. I've reached out over email to see if we can help recommend some best practices and some help. Cheers, James

1 / 5 Share

Oct. 29, 2021

Worst app ever. Had some good selling going on. Installed it to grow bigger. After installing and following the instructions my web page got 60%less customers. Deleting the app won't work, my webshop is ruined.

Using app

About 4 hours

Total reviews

1

Average rating

1.0

Developer Reply

We're sorry to hear about your experience! It looks like you had the app installed for less than a day, which doesn't seem like enough time for such a big change....good or bad. There may be something else going on, and a team member is reaching out to see if you'd like an expert to review your store's setup.

1 / 5 Share

Nov. 9, 2021

UPDATE!!! As the team was so nice and kind, I decided to give it another go. Also, with do many positive reviews on here, I thought maybe the first time something went wrong WORST DECISION EVER. Installing the app has NUKED my organic reach - even Google does not understand it . i spoke with them, this app may have actually a NEGATIVE impact on your google search results LOL... Additionally, I reached out to SEO Optimisation Support and NO ONE has come back to me to explain what’s going on. A whole day of no traffic to my website, and a customer service that does not respond. It’s been 8 hours. Hence I’m leaving this review as I’m sure I’ll now receive a message….? I hope Please do not make the same mistake as I did (twice) and avoid at all cost. Terrible - after installing this app I’ve lost EVERY organic reach coming from Google. Products didn’t show up anymore in google and I’m now going into Christmas season with a destroyed website due to this app. They did offer me a full refund though, clearly indicating they know that something in their code messed up my entire website. I will rebuilding it from scratch now myself with google analytics and other free google resources, hoping I can salvage things! AVOID!

Using app

Over 1 year

Total reviews

3

Average rating

2.3

Developer Reply

Update: November 9th 2021 Hi Lunar James team, After talking with our developers, we have never seen our app affecting Google Ads or any other Google services besides Google Search, so it is puzzling to hear that you've been having these issues. Our sincerest apologies. What could be occurring is another SEO app conflicting, which can cause can cause issues with Google. Felipe, our technical support manager, has reached out to remove our code from your theme. Regarding our support times, we're genuinely very sorry for the delay there! We aim to respond within 2 hours, but I see it took us a bit longer to respond to your question. Please let me know if there's anything we can do for you going forward! Happy to jump on a zoom call to help resolve if that's easier. Feel free to reach out anytime to [email protected]. Cheers, James ------------------------ Previous response ------------------------ Hi Lunar James team, Thank you so much for your feedback and I'm so sorry about the issues that happened on your store. Laurence, one of our Senior Support Engineers, has reached out to request collaborator access and recorded a video of the solution. Please let us know how everything went with Shopify on the Google Shopping piece. Feel free to reach out 24/7 at [email protected] with any questions :). Cheers, James

1 / 5 Share

June 14, 2021

I downloaded this app two days ago. I chose the largest/highest cost plan and implemented it. Everything was going fine until I looked at the app this morning and it was trying to charge me for two plans- the middle and the highest cost. I declined because I am not going to pay twice. I do, however, like the app. I hate wasting creative time for constant updating and Google and and and. SO I deleted the app with plans of re-downloading it so I can choose the plan I want. Unfortunately, I was presented with no way to decline only the middle plan. It was pay for two plans or decline two plans. Now, the app won't re-download - period. The url screams at me that I DECLINED the payment - YES - of two plans. If this is fixable, I'm interested. (Please add a way to contact you that isn't a rating. Seems rather curious to me.)

Using app

22 days

Total reviews

1

Average rating

1.0

Developer Reply

Hi there, James here from the Booster Apps Merchant Success team. Thank you for your feedback and I'm so sorry for the billing mixup and the trouble with getting in touch with us. Just to add some color to this issue, it sounds like a hiccup occured in the Shopify app billing where the charge was 'stuck' and appeared as though there were two charges when there was only one. Usually this resolves itself within 48 hours when your account status is updated on Shopify’s end. We've sent you an email update to continue the conversation and get to the bottom of this problem for you. And please feel free to contact us 24/7 at [email protected] or through the in app contact form :). Cheers, James Update July 28, 2021: It looks like a problem occurred when trying to access the app after declining a subscription or after choosing to upgrade or start a free trial. Sometimes hiccups like this occur when the system fails to update a store’s status. The issue is now resolved, and our team is happy to help with anything related to configuration or setup with the SEO app. We've sent you an email regarding this and hope to hear back from you very soon!

1 / 5 Share

May 20, 2021

DO NOT BLINDLY RUN THIS APP IF YOU ARE NOT FAMILIAR WITH SEO! So many elements of the website are now broken and overridden. It's basically like building the site from scratch again in terms of linking, descriptions, etc. — Site Developer

Using app

9 days

Total reviews

1

Average rating

1.0

Developer Reply

Hey Rob/Site Developer, we're sorry to hear you're having issues with the app. We've looked into this and couldn't find any outstanding bugs or tickets so our team has reached out to offer assistance asap!

1 / 5 Share

May 6, 2021

Initially looked great, easy one-click solution. After adding, my indexable pages dropped from around 10 pages in Google to 3. I removed the app. Guess which pages lost title and meta description, cutting organic trapping to a fifth? All of them. Absolutely nuked my organic traffic. Had to restore a (LUCK!) backup of my previous theme.liquid file. Honestly, kinda garbage. God knows how many thousands lost.

Using app

4 days

Total reviews

1

Average rating

1.0

1 / 5 Share

Jan. 4, 2023

I GIVE 1 star because I get a offer for 21$ lifetime pro month and 21 days trial accepted it i still in the free plan and of course i spoke with the service and thy said this was a small problem that will be soon resolved i said ok is december but i can wait after 5 days i asked again and they said you have to wait more days and my trial was going this made me mad but they said they will give me the 21 days back so after 10 days i asked if now the probllem is resolved and they said i have to wait and they are working really hard for it after 2 weeks i was upset and said this is taking to long and everytime you say i have to wait so after 21 days and after the trial was gone and the PROBLEM still they charged me 31$ and i was DISPLAYED as FREE PLAN i spoked really angry and they said i have to disinstall the app and they will refund me and i did now they are saying i have to wait but i am not stupid i go to my lawyer and contact shopify and the bank to not give them the money

Using app

9 months

Total reviews

6

Average rating

4.3

Developer Reply

Your kind words mean the world to us! Thank you so much for the positive feedback and 5-star review! 🤩 All the best, Katherine

1 / 5 Share

Feb. 27, 2021

Had to remove it seems to work at first but turns into a ghost app and the last 5 months all my alts have been ruined , so just cancelled and hopefully they will cancel the re-occurring charge. Guys you need to fix this App!

Using app

9 months

Total reviews

3

Average rating

2.0

1 / 5 Share

Feb. 2, 2021

WOW I just look into my shopify Billing and guy been charging my account since September 2019 ! That is outrageous. This is super unprofessional to charge fees on apps that been uninstalled for YEAR! I will escalade this to shopify. You guy owe us 425$. Please act quickly. I don’t wanna to see any of you apps fees on my billing EVER again!

Using app

About 1 month

Total reviews

14

Average rating

3.6

1 / 5 Share

Nov. 24, 2020

Takes advance payment but fails to provide premium service if you cancel your subscription 3 weeks before the next billing cycle. So essentially paying for a service they can not provide!

Using app

5 months

Total reviews

1

Average rating

1.0

1 / 5 Share

Nov. 10, 2020

DO NOT USE THE URL OPTIMIZER - IT MIXED ALL MY URL'S AND MY SITE WAS SHUT DOWN FOR 8 HOURS. I HAD TO RE-CODE EACH URL AND THIS APP ADDED MANY DIGITS TO THE NEW URL'S. TERRIBLE EXPERIENCE.

Using app

13 days

Total reviews

3

Average rating

3.7

1 / 5 Share

Oct. 22, 2020

I replaced an old SEO app with this one and this app actually ended up getting me removed from several first pages of google where I was getting all my organic search from. Seems to be doing my ecommerce store worse than doing any good. Now I have to re-do the countless hours of work I put into my website SEO, very disappointed in this app.

Using app

16 days

Total reviews

5

Average rating

2.6

1 / 5 Share

Dec. 1, 2020

I contacted this app several times, regarding the issues, it doesnt work with google rich snippets/json as advertised you can check to see if your google rich snippets is working, by googling "google rich snippets" click on the link to test your site. When this app is turned on it wont even register in google. In fact when using this app I have a huge decline in sales, When I canceled and I turned off this app off I made way more sales, The app owner contacted me said hed make changes begged me to cancel my bad review and turn it back on and promised me my old pricing. after 4 months of waiting absolutely nothing, Im not stupid I can tell if anything has been changed nothing has. Im still being charged 24.99 which is deceptive. Now if this app actually did what it said it would do it be worth at the most 9.99 a month but at 24.99 a month this is just outrageous. Shopify doesnt check or regulate these apps. This app should be removed for false advertisement.

Using app

About 1 year

Total reviews

6

Average rating

2.3

1 / 5 Share

Sept. 3, 2020

I've installed this app with no trial given And Deleted it 1 hour later. The app gives an SEO Score of 42 even though every item has been optimized and is all green. The app gives false SEO Scores. Not only that i still see a charge on my account for the app i want to be removed the app was installed for 1 hour and removed. I refuse to pay for this app. Remove the Charge from my Account.

Using app

Over 1 year

Total reviews

3

Average rating

3.7

Developer Reply

Hi there, I'm so sorry to hear that you were having issues. We've tried to reach out a couple of times to help fix your issue and ensure that you receive a full refund. Please feel free to email [email protected] and we will handle this for you asap. Cheers Stuart