Kitenzo ‑ Bundle Builder
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At this point unusable. They offered to help almost a week ago, but they don't respond to email in a timely fashion. I'm at 6 days. The UX was really hard to figure out. I had to wait days for an appointment for help, and mostly figured it out during that time, it seems like it will be a great app. There is easy to add CSS to help the design flow and better match our site. They had a few helpful suggestions. Mostly they pointed out that my configuration was an issue that i needed someone from their team to help fix the theme so the checkout worked correctly. That was almost a week ago, have you heard from them? My 14 day trial is almost up, and I still can't use it. I'm hoping this review will help with their communication.
Hey there, so sorry to hear that you've been disappointed with our communication & support. I can see that whilst the team were working on the update to your store to assist with your query, your ticket was moved to the back of the queue in our system with each new email you sent - we work on an oldest to newest approach, and this is highlighted in our auto-reply emails. We look forward to hearing back from you to check you're happy with the recent updates, or to make any quick alterations if needed! Thank you :)
It works very well. Although it may not be the custom solution we needed, as a third-party app, it allows a fair bit of customisations and their customer service, not the fastest but very effective!
Thank you so much for leaving us a review, we're super glad that Bundle Builder is working so well on the Verve Fitness store - the 'build your own home gym package' is so creative! Just pop us another message if you need any more help - we are a small team, but are always here on hand to help our merchants in any way we can!
Does exactly what i need, and when i ran into an issue support literally responded in 5 minutes with a solution :)
Thanks so much for your review - we're super glad you've been impressed with the quick responses from our support team! The bundles on your store are looking awesome, and a brilliant gift idea for all the spice lovers out there! Just pop us another message if you need any more help, as the team are happy to assist :)
The app is working great so far, I got sales immediately. Customer service is also excellent and they value your feedback. I would recommend taking advantage of the free consultation call, you get to speak to a real person live on video.
Thank you for your review, that's incredible that you noticed an immediate uptick in sales with Bundle Builder! The baby headwear bundles look great on your store, and we're so glad you've been impressed with our customer service & the 1-to-1 call with our Onboarding Specialist - that's what we're here for! Just reach out to the team if you need any further assistance.
We have a complicated ordering situation - many options that we can't collapse. Having every combination as a variation would not be feasible. So we broke the process into stages using Bundle Builder. This allows for greater flexibility and a much more intuitive user experience. We have had the need over time for custom development and also troubleshooting. In both cases the team at Bundle Builder have been attentive, professional, and quick in their response and help in solving all our needs. Highly recommend this app!
Thank you so much for your review! It's great to hear how well Bundle Builder is working for your store, and how it has enabled you to create vast offerings for your customers, that were not feasible before. We will pass on your lovely feedback to our support team, and I'm sure they'd be more than happy to hear from you again, should you need any further assistance!
So far it has been great! Very easy to get set up with the default look and feel. Compatible with our Cart Drawer and Full Cart Page. My favorite feature is I can have a product marked as unavailable on all sales channels but still use the product in the Bundle Builder.
Thanks so much for leaving us a review! We're so happy that you're enjoying using the app, and you can use it with both your cart options! It sounds like you're already well on the way to becoming a bundle expert, but if you have any questions at all, just reach out to the support team!
Love this app, cant recommend enough and have already to a few fellow small businesses. So easy to set up and was able to get help within a few hours. Very responsive team. App fits seamlessly with our website.
Thank you so much for your review! We're so glad to hear you're enjoying the app, and we've got several dog lovers here in the office who love your Build a Walk Set!! If you have any other questions, we're always here - just drop us a message, and we'll be happy to help!
I used this app a year ago... not so good. I just tried it again and it is perfect! Was able to customize everything to my liking on my store and had my bundle builder set up in just a couple of hours. Great App
Thank you so much for trying us again, and thank you so much for your review! We really do appreciate it, and we're so glad to hear that you're enjoying using the app. It sounds like you have it all under control, but if you have any other questions, please let us know!
excellent application et un SAV exceptionnel. Une aide et soutient de A à Z. Je recommande! merci pour votre professionnalisme
Thank you so much for your review! It was a pleasure to help you, and we can't wait to see where you go with your bundles! If you have any issues, or need any other help, just send us an email and we'll be there!
Phenominal! The support from the team has been great. Our installation was a little more difficult than the standard as the automatic version didn't work on our theme. I reached out to the team and they seamlessly took care of everything. For someone like me who isn't very tech savy, this app has been one of the easiest i have used because the support team are so helpful and responsive. Harriet thank you for all your help! Has only been live on the site for 3 hours and already have had our first bundle sale!
Thank you so much for your review, and we're so excited you received your first bundle sale after a few hours! Here's to many more - and if you have any other problems, or need any advice, just let us know and we're here to help!
I downloaded this app to add a gift-giving section to my website. Harriet and her team were extremely helpful in helping me get the most out of the app. They even reviewed the Bundle I made and sent a support team to help fix some design issues that were happening due to the theme I used. They fixed everything in less than 48 HRS and were extremely transparent throughout the process. I wish more apps were this hands-on, friendly, and helpful! Great job, team! Excited for my customers to start using this!
Thank you so much for leaving us a review! We're so happy to hear the team have been able to help you get set up, and we can't wait to see what you do with your bundles! If you have any problems, or just need some more information on the app, let us know and we'd be more than happy to assist!
Since the recent update, the application no longer functions properly. It's a shame because it was a very good app until then. I am currently waiting for a response from support. Support contacted me immediately, and now the problem has been resolved and I am able to use the system as before without any problems.
Hey there! Thanks so much for leaving a review. The team investigated, and saw that the issue was a delay occurring on your bundle inventory updating. We rectified this immediately, and can confirm this has been working on your store ever since. We'd be happy to answer any other questions you have, if you'd like to drop us an email!
Updated. The company worked hard to resolve the issues, but it still took a good amount of time and caused some major losses. I appreciated their responsiveness, Our website has been down for 3 days, as our entire system is built off of bundle builder. They pushed a major update without notifying anyone, and now the app hits an error message and can no longer be installed. Communication has been terrible and there have been no updates.
Thank you for taking the time to leave us a review, and we're really sorry to hear that you've experienced some issues with the new app update. A member of our team is in contact, and has sent over an access request this morning, so our developers can look into this as a priority - you should find this request in your inbox, and we look forward to getting this sorted for you!
I have tried lots of bundle apps and this is by far the best! Really easy to use and lots of useful features. The customer service is excellent - they're so helpful and have dealt with all my queries quickly and efficiently.
Thanks so much for your review! We absolutely loved looking at your balloon garlands, and we can't wait to see what you do with Bundle Builder! We've passed your feature request over to our dev team, but if you need anything else, just let us know!
After a long search trying many other Bundle apps none allowed me the flexibility to CREATE the variety of Bundles I wanted. Design is fantastic as well offering the customer easy to navigate functions. The support service call answered all other queries I had and more. Best app, can't wait to see what they bring out next.
Wow, thank you so much for your lovely review. We love it when merchants are able to take full advantage of the variety of bundles you can create with Bundle Builder. We wish you every success on your bundling journey - and if you need any further assistance, please don't hesitate to get in touch.
I deleted this app and I am still being charged for it... I need someone to get in contact with me asap
Hey Taimed Society, We've looked into your query. Shopify’s recurring app charges are billed with the next Shopify 30-day invoice. For your store, the bill on May 5 includes the app subscription from April 20-May 20. You uninstalled on May 3rd, but the Bill was created on Apr 22, 2022, but you didn’t get the invoiced charge until May 19th. Which is confusing, but unfortunately out of our control. However in this instance we'd like to offer you a refund. Please get in touch with our support team - they've sent you an email :)
I use this app to offer a BYOB on our website. I've been searching for an app like this for a long time, and this one by far is the best one out there. The set up is quite easy and when help needed, the support team is always happy to help! It still missing a few features that I hope will be added in the future but I definitely recommend it
Thank you so much for your review. I'm glad you've felt supported by our team during your bundle set up - we're loving your Build Your Own Bundles! We'd also love to find out more about the features you'd like incorporated in Bundle Builder, so if you have a spare moment please email our support team with more info. Thank you!
I primarily wanted this app for the mix and match features. The bundles are very customizable, and the visual design fits perfectly with my store theme. Just about every scenario you could think of is covered. The support team is also exceptional! Perhaps a few things with the customer-facing interface that could be improved, such as sticky widgets, but a minor thing given everything this app is capable of!
Thanks so much for your review! We're so happy to hear you're enjoying the app, and I'll make sure to pass your lovely feedback onto the team! We'll definitely take a look at your suggestions, and look forward to your feedback when we release some app updates later this year!
Ich verwende die App, um meine Postkarten als Sets zu verkaufen. Das funktioniert sehr gut. Kann sie sehr empfehlen.
Thank you for your review! We're so glad to hear the app is working well for you, and we look forwards to seeing your postcard bundles! If you need any help with the app in the future, please let us know, and the team will be happy to help!
I found what I needed from this app. and not only that, when I found a small problem, the support team is there to help to fix the problem. definitely worth the price!
Thank you for leaving a review! Really happy to hear Bundle Builder has been able to do what you need, and that the support team have been able to help you out! If you need any more help or advice, just let us know, and we'll be here to assist!
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