Zapiet ‑ Pickup + Delivery
Smarter delivery options for pickup, local delivery & shipping
Rating
4.9
feedback
1,612
chart
#421
All reviews
Review RSS Feed
March 31, 2025
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Thank you so much for taking the time to leave us a review, Pascale! We truly appreciate your feedback and are happy to hear that you had a positive experience. If there's anything else we can assist you with, don’t hesitate to reach out! -Jeanette
Aug. 25, 2025
Always a pleasure and quick responses to help with any issues that may arise. Great communications and easy to understand feedback with sometimes even providing visual aids. Great support. Thank you
Hi Fiona! Thank you so much for the wonderful review! It was truly a pleasure assisting you today. If you ever need a hand in the future, don't hesitate to reach out. We are always happy to help! Best regards Betty
March 30, 2025
It rarely works, and when it does, it's very confusing. Our staff keeps finding orders that have been fulfilled in Zapiet but don't get updated in Shopify. And we have to keep training them to use Zapiet ONLY for in-store pickup orders or local delivery orders, but to use Shopify for UPS orders. That said, this type of incomplete, poorly planned app integration seems to be the standard at Shopify. If I knew a year ago what I know today, I would not have chosen this suite of poorly planned products. And, to rub salt in the wound, the monthly license fees border on rapacious, even if the product actually worked well.
Hi there, I’m sorry to hear about the issues you’ve encountered with order fulfillment. This isn’t the experience we want our users to have, and I completely understand how frustrating it must be for your team. We’d love to take a closer look and help resolve this for you. A member of our support team will be reaching out to gather more details and assist with optimizing your setup. We also appreciate your feedback regarding integration and will use it to improve both our documentation and product experience. Please keep an eye on your inbox—we’re here to make this right. Veno Product assistant
March 29, 2025
Laura was the best clear and efficient communication
Bonjour Jean-Pascal, Thank you so much for your wonderful review! It was a pleasure helping you set up your delivery schedules and slots. Please don't hesitate to reach back out if you need anything else! Have a great day, Laura P.S. Your flower arrangements look wonderful!
Dec. 23, 2025
My agent Jessica was very helpful, actually found some setup pieces I did wrong in other places not related to the call and helped me fix them.
Hi Christina, I'm so pleased to have helped with the adjustment of your products within our Zapiet ‑ Pickup + Delivery app! Thank you very much for taking the time to leave such a lovely review, I really appreciate it. If you have any questions or need any assistance in the future...you know where to find us. Happy Holidays Christina! Jessica
Dec. 4, 2025
Great Help, Lui solved all my issues
Thank you, Chance, for the wonderful 5-star review. I truly appreciate your support and I am glad I could help you out. If you ever need anything else, I am always here. Lui
March 26, 2025
Maria was great and got us sorted and back online super fast - thank you Maria!
Thank you for your lovely review. It was a pleasure helping you out with your store. If you need any assistance in the future do not hesitate in reaching back here. Best, María
March 27, 2025
Very handy app. Great customer support. 10/10 would recommend! Jessica was particularly helpful and went way above the call of duty!
Hi Christina, Thank you so very much for your lovely review! It was my pleasure to help and get our Zapiet - Pickup + Delivery widget up and running on your site. Any other questions or assistance, please do not hesitate to reach out! Warm regards, Jessica
March 21, 2025
I am not only impressed by the app itself but the customer service is the cherry on top! Add this app NOW!
Hey Melissa, Thank you for the 5 stars! I’m glad we were able to work through the product availabilities and how to offer pickup or shipping. Your partnership and the details you shared really helped in getting everything set up in your store! If there’s anything else you need, please feel free to reach out—we're always here to assist! All the best, Gab
March 21, 2025
Amazing app and especially customer service is great!
Hey Misuzu, Thanks a bunch for the kind words! I’m glad we were able to get your pickup and delivery rates working! The details you provided helped me set up your shipping profile as needed. If you need anything else in the future, don’t hesitate to reach out – we’ve got your back! Cheers, Angelo
March 21, 2025
Issue solved thank you!
We truly appreciate your 5-star review, Angely! If you ever need anything, we're always happy to help! -Jeanette
March 21, 2025
Zapiet is an absolute game-changer for managing pickup and delivery on Shopify! The app is incredibly powerful and packed with features, covering almost everything we need right out of the box. Its flexibility and functionality make it an essential tool for our business. What truly sets Zapiet apart is their amazing customer support. The entire advisors are extremely responsive, knowledgeable, and cooperative. They not only fix issues quickly but also take the time to listen to our feedback and suggestions. Their willingness to help and deep understanding of the product make every interaction smooth and productive. Highly recommended for any business looking for a reliable and feature-rich pickup and delivery solution!
Thank you so much for your wonderful review! We're thrilled to hear that Zapiet has been a game-changer for your business and that our features align well with your needs. Your kind words about our support team mean a lot to us! We take great pride in providing responsive and knowledgeable assistance, so it's fantastic to know that you've had smooth and productive interactions with us. We truly appreciate your recommendation and look forward to continuing to support your business. If you ever have any questions or suggestions, we're always here to help! - Klaudia
March 20, 2025
Hi there, Thank you for taking the time to leave a 5 star review, it's very much appreciate! If you have any other questions down the road, please do not hesitate to send us a message. Thanks, Jessica
March 20, 2025
Es muy práctica para ofrecer la opción de pick up, es fácil de configurar, utilizar y la atención a clientes es muy buena. Gracias a Ana que me apoyó resolviendo mis dudas.
Hola! ¡Muchas gracias, fue un placer ayudarte con tus dudas! No olvides que cualquier ora duda o situación nos puedes contactar de nuevo y aquí estaremos para ti. Con mucho gusto, Ana
March 19, 2025
I had some issues with my zip code rates for delivery and Angelo helped me out. He was so patient. The customer service is amazing.
Hey Denein, Glad I could help get your rates set up in your store! Your positive feedback really fuels us to keep delivering the best support possible. We appreciate it! Best, Angelo
Oct. 16, 2025
Great Support as Usual. Sandy really help me.
Hello Robert, Thank you for taking the time to come write us ! I'm happy that we were able to adjust our widget to meet your needs. Please don’t hesitate to get in touch if there’s anything else I can assist you with. All the best, Sandy
March 18, 2025
Absolutely beyond what I was expecting competencies and kindness Thank you very much
Thank you so much for your kind words! We're delighted to hear that we exceeded your expectations. Please reach out if there's anything we can further assist you with. It is always our pleasure! -Jeanette
June 16, 2025
So far really intuitive chat bot and for issues of elevated nature I was able to connect with a live agent within minutes.
Thank you Patricia for taking the time to leave a review, it's very much appreciated! If you have any other questions down the road, please do not hesitate to send us a message. Kind regards, Jessica
March 17, 2025
great support with any inquiries on the app
Thank you so much for leaving us a 5-star review! We truly appreciate your kind words and are thrilled to know you had a great experience. Your feedback means a lot to us, and we look forward to serving you again soon!
March 16, 2025
Incredible support - so swift & helpful. Got it all working despite being completely untechy!
Hi Laura, It made my day to ready your review - thank you so much for taking the time! It was such a pleasure to help. Please never hesitate to reach out if you have any other questions, we're always here to help with the techy stuff. (: Have a wonderful day! Gab