Zapiet ‑ Pickup + Delivery
Zapiet - Local Pickup & Local Delivery for Shopify
Rating
4.8
feedback
1,611
chart
#282
All reviews
Rating Breakdown
Review RSS Feed
Oct. 20, 2021
Great app, it works perfectly to sort orders by time. The interface is intuitive and user-friendly. Moreover, customer care is truly special. I have never seen such responsiveness and prepared people. Congrats!
Hello, Thanks for your feedback! We're ecstatic that you're loving using the app! We pride ourselves on our support so it's lovely to receive your kind feedback regarding that. Best wishes, Bogi
Oct. 20, 2021
Great app, could be more flexible in terms of deciding timeslots for Pick up and Shipping. Their support is always very helpful.
Hi there, Thanks for the honest review! We appreciate the feedback regarding the app, and as always, glad our team was able to help! Best wishes, Bogi
Oct. 18, 2021
Great customer service! Maria from the Zapiet Support team went above and beyond to help me, thank you.
I had a really nice time assisting you today and getting your store up and running with our app. Please know we are always happy to help so do not hesitate in reaching out! Thanks, Maria
Oct. 13, 2021
User experience and customer service are great! It makes all pickup and delivery orders easy to manage.
Hi there, Glad to hear that our app is making life easier for you managing your orders. We're always here to help if you need us! Jayne & Herman
Oct. 12, 2021
Zapiet is probably the best option for store pickups and deliveries. Setup is clean and the software is strong. Dealing with the support team has been a pleasure. Very resourceful and patient.
Hi there, Thank you for the awesome review. We're happy to hear that you enjoy using our app! It was a pleasure assisting you with your setup. Cheers, Klaudia
Oct. 12, 2021
This app is really good, all the support staff are super friendly and Maria the support assistance was amazing and helped to solve the problem immediately.
Hello there, Thank you for your lovely review! It was a pleasure helping you out today and I'm happy you're enjoying our app. Wishing you a beautiful day, Maria
Oct. 12, 2021
This app is great and their support team is even better! Maria helped me find an issue quickly and pleasantly. Love this team.
Hello there, Thank you for your kind words! It's was a true pleasure assisting you today I hope you continue to enjoy our app! We are always happy to help ⭐️ Best wishes, Maria
Oct. 10, 2021
We have had quite a few teething problems with getting the app set up to our specific requirements and the customer service we have received has been fantastic. Communication from the support team has been excellent and always fast
Nov. 17, 2021
UPDATE: We have been using the app now for just over a month, and it is really great. And their support continues to be fantastic! Our store is really complicated, offering local delivery only to a certain zip code, and only one to two days each week, with cutoff days and times to order. SO configuring has been complicated. But they have walked me through it and I am very pleased. Very responsive and able to help me quickly with online chats and, if needed, follow up emails. HIGHLY RECOMMEND! Haven't used the app YET, as we are launching delivery in a couple of days... but the customer support is PHENOMENAL!!! Flora & Ronan were very patient and answered all of my questions and solved all of my issues.
Hello there, I am very happy that we have been able to find how to configure our app to match your needs. We'll be near if there is anything else we can help you with. Wishing you the best, Sandy
Oct. 13, 2021
Ronan and the team had been very helpful to us!!! They listen to what is it that your business really needs and will help you to execute it. :)
Hey there, Thank you so much for taking the time to leave a review. It was a pleasure assisting you and I am delighted that you had a great support experience. If there is anything that we can assist you with going forward, please do not hesitate to let us know. Kind regards, Ronan
Oct. 5, 2021
The customer support is fantastic. They have solved all my problems every time! Thanks Jessica!!!!!
Hi there, Thank you for the wonderful review! It was lovely chatting with you and I'm so glad that we got everything resolved. Please do not hesitate to jump back on the chat if you have any other questions. Cheers, Jessica
Oct. 5, 2021
Amazing support from Klaudia, she is so knowledgeable and solved my problem in one chat, I had a lot of problem
Hi Alex, Thank you for the lovely review! I'm glad that we got to the bottom of it! Please feel free to reach out should you have any other issues or questions. Have a nice day, Klaudia
Oct. 4, 2021
The settings on the app are quite confusing for a non-tech person but the online support is very good - thanks so much
Using app
About 1 year
Total reviews
1
Average rating
5.0
Hi there, Happy to help a non-tech person to get the right configuration anytime. You know where we are if you need us again! Thanks Jayne
Oct. 2, 2021
This app was a life-saver when the pandemic first hit. It is fairly easy to set up and it works with Bespoke Shipping. What has started to become frustrating is the dashboard and support. Over time, more and more old orders have started to hog the front page of the dashboard where it used to have the newest orders first. I messaged support and they said there is nothing they can do about it. Another issue is that every user essentially has admin credentials. Given that this is meant to serve businesses with multiple locations, that should be a higher priority to ensure staff doesn't mess with settings.
Hey guys, We're terribly sorry to know that you had a bad experience with the order view in the app. Instead of copying Shopify's Orders view, we wanted to offer an added value and use our orders tab to filter and search for orders that have a date applied by our widget. However, we can absolutely see that for a business like yours, providing the ability to search and find orders without dates on our dashboard is equally important. Our development team is already exploring the use of the order created date for those orders. As for the staff accessing all the settings of the app, Shopify's staff account permissions are limited to the main tabs in the admin panel of Shopify and do not cover the inside tabs of the app. By giving access to the Apps section to your staff they will be able to access all the settings of any app, not just ours. Thanks again, Ismail
Oct. 1, 2021
This app has been easy to set up. Help has been fast and accurate. Definitely recommend for managing orders.
Using app
Over 1 year
Total reviews
4
Average rating
5.0
Oct. 1, 2021
Great app with even better customer service! It allows me to categorize my products and logistics while also keeping the UX super clean. Highly recommend.
Hi Braeden, Thank you for the lovely review! I'm glad to hear that you're liking our app! Should you need anything else, you know where to find us. Cheers, Klaudia
Sept. 28, 2021
Great app and outstanding support ! Zapiet allowed me to fit the very specific delivery / shipping / pick-up recquirements of my client and the support team is very responsive and efficient. Absolutely recommend !
Hi there, Thanks for your awesome feedback! Glad to hear our app is working out for you :) Best wishes, Bogi
Sept. 27, 2021
When this app goes down or has issues, sales cannot go through. it happened once in the past, and now a second time today with a server issue. If it happens once, i can understand but a second time with the same problem is not reasonable for something that stops sales if it doesn't work.
Hi guys, We are sorry for any inconvenience caused by the server issue we experienced. As soon as we became aware of the issue we immediately began working on a fix and we made sure to keep in contact with you directly throughout. We informed you at the time that your ability to make sales was not affected and we reprocessed any orders that were impacted. We take any amount of downtime very seriously and are constantly improving our systems to ensure this doesn’t happen again. Kindest regards, Charlie
Sept. 25, 2021
Zapiet support is wonderful. Always cheerful and patient. I also learn more and more about how useful this app is in my checkout process. Thank you!
Hi there, Thanks so much for your lovely words! It is our pleasure helping you in exploring an making the best of our app. We're here should you need anything else! Have a lovely day, Marija
Sept. 25, 2021
Very attentive and friendly customer service, takes the time to answer all your questions and resolve your concerns.
Hi there, Thanks so much for your kind words. It is our pleasure being able to assist you and making sure you get the best out of our app. Should you need any further assistance, please don't hesitate to contact us again. Have a great weekend, Chloé