Zapiet ‑ Pickup + Delivery
Smarter delivery options for pickup, local delivery & shipping
Rating
4.9
feedback
1,735
chart
#619
All reviews
Review RSS Feed
Dec. 11, 2024
Quick and easy resolution to our issue! Very helpful and responsive!
Thank you Denielle for taking the time to leave such a nice review! I was happy to help and make sure that our Zapiet - Pickup + Delivery widget was embedded on your theme and present on your cart page, along with a few other tweaks. If you have any questions or need any further assistance, please do not hesitate to reach out. Warm regards, Jessica
Dec. 11, 2024
Great app and the customer service was amazing!! Anggy was my customer service agent and she was seriously so helpful!!
Thank you so much for your kind words! We're thrilled to hear that you're loving the app for managing your pickup and delivery orders, and that we were able to assist you. If you need anything else, we’re always here to help! ☕✨ -Anggy
Dec. 10, 2024
incredible support, helped with every step I needed assistance with.
Hi Ryan and the Uplands team, It's been a pleasure to assist you and I am glad we have found a solution that works for you! I hope you'll enjoy using our app and it will be indeed helpful for your business. Feel free to reach out to us for any assistance you need around it! Warm regards, Pavlo
Dec. 10, 2024
Great help from Leo. That's why I choose Zapiet? Well if you tried the other "5star" apps, the customer service sucked, the interface and initial set up was appalling, like a kid was programming it. But when you install Zapiet, you pay for that service, set up and ease of having a great app in your store. The developers behind this app definitely know how to do it better than the rest. cheers!
Thank you for your amazing review! I'm so glad I could provide the great support you deserve. It’s wonderful to hear that Zapiet stands out for its service, setup, and user-friendly experience. Our team works hard to make sure you have the best pickup and delivery tools for your store, and your kind words mean the world to us. Cheers to your success! 🚀✨ -Leo
March 13, 2026
Srivastav was very efficient in getting my store up and running again! Zapiet customer service in general is always very helpful.
Thank you so much for the wonderful 5-star review! I’m really glad I could help get your store up and running again. It truly means a lot to hear your kind words about the support experience. If you ever need any assistance in the future, I’m always here and happy to help. Srivastav
Dec. 9, 2024
They were right on top of everything and fixed the issues that needed to be fixed give Jessica a raise
Thank you Saulo for your lovely words and for taking the time to leave a review! It was a pleasure helping you to get your store up-to-date with our Zapiet - Pickup + Delivery app. If you have any other questions down the road, please do not hesitate to send us a message. Warm regards, Jessica
Dec. 9, 2024
Pickup and delivery works very well in both online store and Shopify POS. The Zapiet schedule tile in POS works great. It's a bit unclear where Shopify POS leaves off and Zapiet Pickup + Delivery takes over. Customer support was able to research both and help me navigate the process for both. I look forward to using these 2 together in the future
Thank you for your review! Glad to hear our support team were able to guide you through using the app for both POS and your online store. Best wishes, Bogi Zapiet
Dec. 8, 2024
Too many Bugs. Most recently, the delivery date that the customer placed an order for was incorrect in the system, causing us to miss orders, and their response was "we are working on it, there is no ETA". It was quite smooth earlier, but have been facing too many issues recently.
Hi there, Thank you for your feedback. We understand how frustrating this situation must be for you, and we deeply empathize with the impact it has had on your operations. We want to clarify that the issue you’re experiencing is due to a Shopify bug outside of our control. If it were on our end, we would have resolved it promptly. Unfortunately, Shopify has been taking longer than expected to address the problem, and there’s no clear timeline for a fix. That said, we are actively working on developing workarounds to mitigate the impact of this issue. We’re committed to providing you with a reliable solution as soon as possible. Please don’t hesitate to reach out if you have any questions or need further assistance. Your patience and understanding mean a lot to us. Klaudia Senior Support
Dec. 5, 2024
Thank you for the 5-star review! We hope you continue to have an excellent experience using our Pickup and Delivery app! Cheers, Anggy
Dec. 4, 2024
Thank you for the 5-star review! We hope you continue to have an excellent experience using our Pickup and Delivery app! - Klaudia
Jan. 6, 2025
Exellent service thank you
Hi! I appreciate your kind review! It was a real pleasure working with you, and I’m so glad I could assist. Thank you again! Best regards Betty
Dec. 4, 2024
Thank you for the 5 stars! We're so happy to hear you're satisfied with our Pickup + Delivery app. If you need any support, we're always here to help! - Leo
Dec. 4, 2024
Great app, great fast and kind support. Works as expected and is worth the money! The only thing to keep in mind is that the standard abandoned cart emails from Shopify won't work with the app because they bypass the date selection. With a modification, you could direct your customers to the cart instead of the checkout. This would work, but from a conversion perspective, leading them to checkout would be more effective. Additionally, if a customer opens the link in your email on a different device, they won't see any products in their cart because Shopify stores the cart locally in a cookie.
Hi Stefan, Thank you very much for taking the time to leave a review! It was a pleasure chatting with you and helping you to get the correct date format added to confirmation emails in Shopify and within our Zapiet - Pickup + Delivery app. If you have any other questions down the road, please do not hesitate to send us a message. Warm regards, Jessica
Dec. 3, 2024
Very helpful with advice and step by step instructions on how to fix the issue.
Thank you so much for the 5-star review! We're glad to hear that the advice and step-by-step instructions were helpful in fixing the issue. If you ever need further assistance with pickup and delivery settings or anything else, feel free to reach out. We're always here to help! - Gab
Dec. 3, 2024
Thank you for the 5-star review! We're thrilled to know you're happy with our pickup and delivery service. If you need any further assistance, don't hesitate to reach out! -Leo
Dec. 3, 2024
Support is great. This gives our customers the option to pickup or have their order shipped. Makes our handling of orders easier!
Hey Meg!! Thanks for taking the time to leave a reaview. It was my pleasure to help you double-check your Zapiet setup. (: I hope your business continue to grow as your Fungis do!!! Have a nice one! Manuel
Dec. 2, 2024
Excellent customer service! I integrate the shipping date selector on my site and it is a great feature!
We appreciate the positive feedback! It’s great to hear that the shipping date selector is adding value to your site. If there’s anything else we can assist with, don’t hesitate to let us know! -Leo
Dec. 16, 2024
very helpful, solved my problem! happy day! thank you so much and Merry Christmas
Reply updated 18 Dec 2024: Hi Elias, Thank you so much for taking the time to write such a wonderful review It's always great to hear such positive feedback from our merchants, it encourages us to continue and strive even higher! Wishing you a lovely holiday season, -Steph ---------- Thank you for the 5 stars! We're thrilled you're enjoying our Pickup + Delivery app. Let us know if there's anything else we can do for you! -Anggy
Dec. 2, 2024
All support staff is incredibly helpful, especially Stephane! Zapiet has helped resolve so many issues that we've had with other apps!
Hi, Thank you for the great review! We're always happy to assist and ensure everything runs smoothly for you. If you need any help or advice, don't hesitate to contact us. Best, -Steph
Nov. 30, 2024
Spectacular, really listenened and got me through my issues. Friendly and knowledgable. Kristine will get you back up and running!
Hi there, Thank you so much for such a glowing 5-star review! ✨ My heart is bursting with happiness with such kind words. 💞 I greatly appreciate you! You're just too awesome! ✨ Take care & stay safe! 😃 Warm regards, Kristine