Zapiet ‑ Pickup + Delivery
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This app was a life-saver when the pandemic first hit. It is fairly easy to set up and it works with Bespoke Shipping. What has started to become frustrating is the dashboard and support. Over time, more and more old orders have started to hog the front page of the dashboard where it used to have the newest orders first. I messaged support and they said there is nothing they can do about it. Another issue is that every user essentially has admin credentials. Given that this is meant to serve businesses with multiple locations, that should be a higher priority to ensure staff doesn't mess with settings.
Hey guys, We're terribly sorry to know that you had a bad experience with the order view in the app. Instead of copying Shopify's Orders view, we wanted to offer an added value and use our orders tab to filter and search for orders that have a date applied by our widget. However, we can absolutely see that for a business like yours, providing the ability to search and find orders without dates on our dashboard is equally important. Our development team is already exploring the use of the order created date for those orders. As for the staff accessing all the settings of the app, Shopify's staff account permissions are limited to the main tabs in the admin panel of Shopify and do not cover the inside tabs of the app. By giving access to the Apps section to your staff they will be able to access all the settings of any app, not just ours. Thanks again, Ismail
Great app and outstanding support ! Zapiet allowed me to fit the very specific delivery / shipping / pick-up recquirements of my client and the support team is very responsive and efficient. Absolutely recommend !
Hi Alexandre, Thank you so much for the kind review : ) All our teams work hard to give our merchants the best experience out there and it's always nice to hear such positive feedback. And if anything else ever comes up, don't hesitate to reach out! -Steph
When this app goes down or has issues, sales cannot go through. it happened once in the past, and now a second time today with a server issue. If it happens once, i can understand but a second time with the same problem is not reasonable for something that stops sales if it doesn't work.
Hi guys, We are sorry for any inconvenience caused by the server issue we experienced. As soon as we became aware of the issue we immediately began working on a fix and we made sure to keep in contact with you directly throughout. We informed you at the time that your ability to make sales was not affected and we reprocessed any orders that were impacted. We take any amount of downtime very seriously and are constantly improving our systems to ensure this doesn’t happen again. Kindest regards, Charlie
Customer service was truly great. Patient, knowledgeable and fixed my issue in no time. Thanks Brian!
Hi Jenice, Thank you so much for taking the time to write such a kind review! It was great working together to get your rates set up, and getting your checkout wording looking great for your customers! We're always here to help, so reach out anytime! Have a great day, Brian
Couldn't run my business without this app. Support is also especially quick and helpful when needed!
Hi Maura, Thank you very much for your review! I'm glad we were able to help you out today and that our app plays such a big part in your business. Please reach out should you need anything else. All the best, Flora
L'application fonctionne très bien, j'ai eu quelques soucis à l'installation et le service technique m'a procuré une aide très rapidement et a réglé tout mes problèmes!
Bonjour Audrey, Merci beaucoup pour votre avis Nous sommes contents d'avoir pu vous aider. N'hésitez pas à nous contacter si vous avez besoin d'autre chose ! Flora et Stephane
Great app to help with our next day delivery feature! Clear for customers to see which shipping/delivery method as well.
Hi, Thank you for leaving us your feedback! It's awesome to hear you're enjoying the features of the app :) Best wishes, Bogi
I was apply this app on my staging site. As test for few days, the inventory fulfillment function is uncertain at this moment. Thus, linking from Zapiet location with Shopify location still having error where the result keep revert after save and refresh.
Hello William, Thank you for your feedback, we have released an update to fix the issue you mentioned. Which allows us o improve the experience for both yourself and future merchants. It is with the feedback of our clients that our app can grow and become the best version of themselves :) Speak soon, Sandy
SUPERB customer service by Klaudia! Helping me every step of the way! I really appreciate your patience and support!
Hi Karen, Thank you so much for the wonderful review! It was a pleasure assisting you and please feel free to jump back on chat any time 😊 Kindest regards, Klaudia
Our business uses this app on a daily basis and we are over-impressed with not only its capability, but, it’s support when things don’t always work out.
Thank you for the kind review. It's good to hear that our app is helpful on a daily basis. If you need anything else the team are always here for support. Jayne
Jayne Forde is a legend among legends. A true scholar and gentlewoman. Not only, did she do the update I asked her to do on the day I asked her to do it, she did it before I even realised it had been done. That is some real time travel esque like skills. Jayne, I salute you.
Thank you for your kind words. It could have been any one of us here on the Zapiet support worldwide team. You know where we are if you need us in the future! Thanks so much! Jayne
This app is the only delivery app that has everything I need. some of my products can't be shipped through the mail, and must be hand delivered or picked up. also my food product is made for a date in mind and has to have prep time. So I need multiple options This app does it all and more. support is always fantastic and quick considering I am on the other side of the world to the support team. They also check over my setup and offer suggestions to make things work better. Worth the money in managing my orders better, and it helps my business grow.
Hi there, We're really glad our app meets your every need! Thanks so much for your kind words. It was my pleasure helping you to make sure our app does all it can to help your business thrive. Should you need anything else, we're here for you. Have a great day, Marija
Great app and great, friendly service. We used this app to for its calendar feature and it was such a breeze to install. Also I have to say the staff are very friendly, and always ready to help. Would recommend to anyone!
Hi there, Thanks so much for the amazing review! I'm so happy you liked our app and our support. We'll be here should you need anything else— ready and happy to help! Have a lovely day, Marija
Jessica on support was amazing. Helped me in less than 10 min cannot say enough about how pleased i am with the support
Hi there, It was so nice chatting with you and thank you very much for your kind words. So glad to able to help and get your store up and running with our app. If you have any other questions down the road, please do not hesitate to send us a message. Thanks, Jessica
Great support! Helped with set up and updates. App works for all of the features that I need it to do
Hi there, Thanks for the kind review! Glad to hear we were able to help you set up and you're happy with the app's features :) Best wishes, Bogi
Really helps to streamline the order flow, allows you to see which orders are local and which are not. Sri was very helpful with an issue we were facing and got in touch with us fast.
Thank you so much for the wonderful 5-star review! I’m really glad to hear that Zapiet – Pickup + Delivery is helping streamline your order flow and clearly separate local and non-local orders. That visibility can make a big difference in day-to-day operations, so it’s great to know it’s working well for you. I’m also happy I could assist quickly and help resolve the issue you were facing. Your kind words truly mean a lot, and if you ever need any further help with your setup or features, I’m always here and happy to assist. Srivastav
This is by far the most important app in our store. Functioning without it would be way more complicated than is now. We are an eclair store. Customers place orders in advance quite very often. It's August 2021 and latest order to be processed, now in our system, is for May 2022. Zapiet helps us manage our day to day orders, both with pickup and with Local Delivery. I have probably tested all the apps offering similar functionality, and this one is by far the best. Support is amazing, the list of features is quite very long and I have started to appreciate all of them. The app can be better though. If you will use it long enough you will realize that developers are not using it. They just rely on the customer's feedback to make it better. Because of this, sometimes, there is a difference in what developers think customers will need and what really customers need. If I would be them I would start a shop to sell real products, just for the sake of feeling what a customer feels. However, as it is, the app is amazing and extremely valuable for us. Thanks to the developers for building it.
Hi there, Thank you so much for your kind words, I am delighted to hear that you tested all similar apps and you found ours to be the best app on the market. When it comes to developing features, our customers feedback is extremely important to us, we develop features based off customer demand, we prioritise the development of the most highly requested features as this allows our customers voice to directly influence the features we develop. I will reach out to you directly to discuss what features you would like to see added to our app. Thank you again for the wonderful review. Have a great day. Kind regards, Ronan
Un produit super versatile et facile à intégrer dans la boutique. Ça rend nos client très heureux du processus d'achat. L'équipe de support est très réactive et consciencieuse.
Thanks for your kind words. Glad to hear that you find our app easy to use which makes your customers happy. Our team is always happy to help :) Jayne
Beautiful addition to any Shopify store. Seamless 3rd party integration - almost looks native to Shopify. More expensive option but the free trial allows you to test the widget prior to charging where you can get a great feel for it. Back-end integration is also decent. Support is good too and easily available most of the time.
Hi there, Thank you for your praise, and honest review of the app! You're absolutely right, there's always a way to improve, and this is at the heart of what we do :) Best wishes, Bogi
works really well and has really helped the shop through the pandemic. Would recommend for delivery planning etc.
Hi there, Thanks for the awesome review & recommendation! Glad we were able to help you through a tough time. Best wishes, Bogi
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