Zapiet ‑ Pickup + Delivery

Our store has pick up, local delivery and shipping available. Each collection qualifies for different shipping. I.e. some collections only can be shipped while others can only be for local delivery or pickup. While this function isn't available out of the box, the Zapiet team was super helpful in writing some custom code to do exactly what we needed and followed up to ensure they got it right! Their team have me great confidence.

This app and the support is amazing. Thanks to Ismail for helping me fix an issue I was having with my theme. I love the way the widget works, its helped add functionality that has improved our ops and UX immensely. Thanks so much!

I'm not one to write reviews... This app and the others that Zapiet offers were the best possible solution to all of my roadblocks and problems. This app is a very powerful tool and offers great integration with more apps allowing your store more flexibility! If you are setting it up yourself and you are having a tough time, reach out to the support team. I had the absolute most pleasant experience. They answered all of my questions (and I had a lot) and they went above and beyond what I had expected. They helped me properly install the apps and explained in detail how and why the way the work. I cannot express enough how satisfied I was.

There is no better app to handle local deliveries and store pickup on Shopify. Period. We’ve been using this app for more than 3 years and couldn’t be happier. It is the most important app on our store and allows us to offer our customers the choice of delivery date and time as well as enables us to control order amounts per delivery slot, block out delivery dates, control which products are offered for local delivery and which ones are for shipping only, and much much more. Customer support is outstanding! During the years if we would have any issues and send a request, Andy and all his team would respond extremely fast, even on the weekends and would help to fix it asap. We tried and used almost all apps related to local deliveries on Shopify and prior that on Woocommerce and Magento. Nothing comes even close to Store Pickup + Delivery by Zapiet. If you want to control local delivery rates based on zip codes I would also recommend getting an additional app made by Zapiet - Delivery Rates by Zip Code. These 2 apps work great together. For our business, it’s very important that app developers are serious about their apps and consistently are updating and improving it as well as providing customer service in case there are issues. Our store is open 24/7 and we can’t afford apps managed by amateurs. Zapiet is one of the few pro developers on Shopify who are continuously improving their apps and we feel safe trusting them our deliveries management!

Clunky app and even worse support. I have dealt with numerous app developers and Zapiet wins the prize at being the least competent/communicative. I don't suggest anyone use Store Pickup + Delivery and stay away from Zapiet apps entirely if it's avoidable. There are some really great app companies that will work hard for you, Zapiet isn't one of them. They completely misled me about the capabilities of this app. Let me save you some time: If you are expecting an app that is quick and easy to setup, look elsewhere. If you are expecting any kind of timely support from their staff, look elsewhere. If you have an expectation that the app will be able to manage shipping rates as advertised, look elsewhere. Zapiet support staff weren't able to get me set up with the basic features (I needed no custom work at all) after two weeks, and would make excuses about how small their staff was, and they were trying to get people trained, etc. Meanwhile I was paying them for a non-integrated app. It became apparent that they are misleading customers at what the app is capable of doing and the app itself is hamstrung by a huge design issue they don't bother to mention until you are well down the rabbit hole, namely their app currently supports rates for exactly one carrier at a time. One. Meaning if you currently use or were planning to use USPS, UPS, and FEDEX - which is reasonable - ....you get to pick one. That's it. One, no more. Of course they don't volunteer this information and are not up front about it at all. I was well into the integration process when I was informed via a phone call about this limitation that should be clearly advertised on their app page, being that it would be a dealbreaker for many people. The core problem is this: Zapiet designed an app that has to manage your shipping rates to function fully, but the app is terrible at integrating and managing shippping rates....makes zero sense. Put it back in the oven, this one isn't fully baked yet. I told support early on I use stamps.com via Shipstation and was told would be easy peasy to get things going. This turned out to be completely false, and they didn't even have stamps.com integration. I was told to wait (again) as Andy, their sole programmer, wrote up some code for stamps.com integration to work. Ok, but you already told me you had integration in place. Misleading. Turns out that didn't work either. Integration never happened. Stamps.com was apparently a non-starter for them. As far as I know they still can't integrate with stamps.com even though they said they would get it going. Even further on, they changed what they were saying entirely (after wasting a week of my time) and wanted me do go set up an account to use the USPS.COM API directly, forgoing my current rates via stamps.com. None of this was mentioned ahead of time. They say one thing and then pull a bait and switch. They tell you they can do things they can't. Completely unethical. 15 days later and the app still is not completely set up and fully functional. If you use stamps.com and/or shipstation, there are better solutions for you. I spent weeks getting handed off from support person to support person, and the app has never worked as it is advertised. I can't call it an out and out scam, because if you just want your customers to select In-store pick up, it does that one thing. But having it interface with your rates is a nightmare, and their advertising and support staff is highly misleading about it. At the end it felt like I was paying them to beta test, and I probably was. Despite what they were telling me, it was anything but easy for them to get their app to do the basic advertised functions. Save yourself a bunch of time and look elsewhere. Even if the app did what it said it does (which it doesn't), you have to deal with an apparently over-worked support staff that won't get to you for days on end. When they do, they give you a tidbit to fix/adjust, that you'll have done in 5 minutes, then be waiting another 24+ hours for the next step. With how many options there are for apps and app companies in the marketplace, this is an easy headache to avoid, and I suggest doing just that.

This app has been extremely helpful in helping to organize our store's pickup/local delivery/shipping. the date/time picker with assigned time slots has been a great help and something that we definitely needed. Any time we've had issues or questions, the team has been incredibly helpful and responded quickly.

It takes several minutes for a support representative to see your message to respond to your issue.

The app is super helpful for my website and the whole team is great and very responsive excellent customer service. Had some issues with my new theme and he jumped right in and took care of them so everything works smoothly.

Stephane, offered the best customer service! I am a novice in the world of web design. I needed guidance on setting up Zapiet's delivery/ pickup app. He gave me the best customer service, ever! I really needed help and he provided it. Thank you Stephane. Sonia

A very good app. It made setting up a click & collect service very easy indeed. We've been using the Store Pickup functionality since we launched our new website in 2018. We are now in the process of adding a Local Delivery service, also using the app. Have used Zapiet support on a number of occasions – they have always responded quickly and been very helpful. Update: March 2022 - used Zapiet support yesterday and they were awesome! Had a super quick response via LiveChat. They quickly identified the issue, and put things right straight away. They also flagged up another issue which I was then able to put right. Excellent support (thank you Sandy!) and an excellent app.

We tried this app and it wasn't for us (it's just way too expensive for what it is). After deleting it, it has left its code ALL over our Shopify account...the integration is not actually deleted. (References to this app appear on orders, on check-out pages, and in all sorts of other areas of our account.) We're having to now work with Shopify directly. Definitely not thrilled by how sloppy this integration is (and how impossible it is to remove it).

We love how this app integrates seamlessly into the shopping experience and the Zapiet team is always quick to answer questions and assist!

These guys are awesome, always at hand if help is ever needed (Sam your a star). If i could give more than 5* i would.

We use this app to run our very successful business. It’s a great platform to work from. We have had a handful of issues regarding updates but these are always worked on quickly you the support team!

They were quick to respond and were so helpful in solving issues with a changed theme on shopify. Customer service was great!

Great app, did everything what promised, it really made my order process easier! Amazing customer service too, quick and efficient, I can only recommend it!

Terrible customer service and support. I use this app for my flower shop for local pickup and delivery. Everything worked great for awhile, but lately we've been starting to have some issues. We have had two orders where there was no delivery date. We reported this problem last week and haven't heard back. I sent a follow-up today, and couldn't talk to an actual person, just a bot that basically told me to wait another day.

I didn't find this super easy to install and needed some extra help to get it all working smoothly but customer service was amazing and they have gone above and beyond to get things working smoothly whilst also suggesting other changes to make things work better.

We have a brick and mortar store and an ecommerce site and we needed an app that allowed us to calculate shipping costs for local delivery and allow customers to pickup orders in store. This app does both perfectly and has all customizable options you could want. Andrew went above and beyond to make a few small changes to the way my cart was displaying and he answered a question for me minutes after I sent it.

I had a review saying don't trust their 14 day free trial, but it turns out it was a miscommunication and they fully refunded my money. I have used it for a few weeks and I can say this: Pros: It's actually pretty robust, which great options. I've chatted with most of the employees on email and they are a very friendly and responsive bunch. Improvement: It's not for me at this stage but that's ONLY because I need separate collections to have separate rules. Some things to be picked up only, some things to be delivered only etc. That won't be an issue for the vast majority of people. Aside from that tiny hindrance, it's a great app and I wish the team the best.