All reviews

Rating Breakdown

  • 5
    90% (1,963 ratings)
  • 4
    6% (124 ratings)
  • 3
    2% (37 ratings)
  • 2
    1% (15 ratings)
  • 1
    2% (33 ratings)

Reviews with Text

  • 84% (1,825)
Review RSS Feed Review RSS Feed

5 / 5 Share

Nov. 12, 2019

Excellent support. Answered my email in a few hours and fixed a small glitch within another hour. Only started using the app this week, but is going to work really nice for my personalized engraving business.

Using app

3 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 12, 2019

I absolutely love this app, it is amazing!! Allows me to add all sorts of personalisation details to the products, adding fields and bundles to create infinite options. Jordin at the help desk is so so helpful, able to solve all my problems no matter how complicated. Would highly recommend both the app and support Thanks so much!

Using app

About 1 year

Total reviews

2

Average rating

4.5

5 / 5 Share

Nov. 8, 2019

Great app, give my site a lot of great options that I cannot get with the standard options. Install was easy and the developer was quick to help make a small fix to get it working. They latter responded quickly to a small bug fix for my site. Fix was done in just hours. Thanks for a fantastic app guys!!

Using app

2 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Nov. 8, 2019

Jordin's customer service in helping us set up the app on our site has been incredible. Speedy, reliable and very friendly. Such a great experience!

Using app

7 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 4, 2019

I used this app to add extra options to my products. Shopify only allowed me to add options such as 2 pack, 3 pack, 5 pack. But then I needed to add colour options, as the customer can select up to 5 different colours. Infinite options was perfect for this, and as my themes code was different to what was in the set-up guide, the expert help set it all up for me for $20. so easy!

Using app

About 16 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 1, 2019

I have just had Jordin from the support team complete for me in an hour what I have spent over a week looking for a way to do. If the customer service is this good all the time buy shares in this company. Top Notch!

Using app

About 2 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 23, 2019

Makes admin side and customer experience much easier for a business heavy on customization, and very quick turnaround on backend inquiries, etc! 100% would recommend.

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 19, 2019

Fantastic app and support! Easy to set up and if you get stuck, their developers are quick to help, I especially want to thank Mandy for the help.

Using app

About 3 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 15, 2019

I have joined for less than 2 weeks, met a few problems but the team behind Infintite Options not only understood my problem well, the response was quick and instruction was clear. I am glad to have turned to IO to simplify my work process. Thank you for helping me!

Using app

5 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 15, 2019

Infinite Options is absolutely perfect for us - we wanted our customers to be able to add a personalisation service with additional cost but the last app we used didn't offer conditional logic which is essential when you don't want customers to miss where to leave their personalisation message. With Infinite Options, we can have the message box only pop up when the service is selected and then require the customer to add a message before they can add to their cart. It looks great, has integrated seamlessly and works without a hitch. We had a slight hiccup when we switched themes and I couldn't quite work out how to get the app to work properly with our new theme but they sorted it out for us super fast and got everything up and running in no time. Can't recommend this app highly enough!

Using app

2 months

Total reviews

4

Average rating

5.0

4 / 5 Share

Oct. 14, 2019

Very good product options app - it is very nice and useful to optimise your Shopify store design.

Using app

4 months

Total reviews

20

Average rating

2.9

5 / 5 Share

Oct. 12, 2019

Great app, the support team is fantastic. Very prompt replies and they worked swiftly to resolve my problem.

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 9, 2019

After having difficulties with a different app, I added Infinite Options. Had a few queries but spoke to Jordin on the live chat and everything was quickly and smoothly resolved. Would definitely recommend

Using app

About 5 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 4, 2019

Amazing !!! Coding is super foreign to me so having the option to have them install the code was amazing. Their customer service is awesome and really quick... not to mention this app is a must for my business

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 1, 2019

Easy to setup and looks great on the website as well. Support team was fantastic and super quick in helping us with minor css changes.

Using app

About 15 hours

Total reviews

3

Average rating

4.7

5 / 5 Share

Sept. 26, 2019

We have been using this app for a while now, and it is an invaluable tool for our personalised gift shop! With Infinite Options, customers are able to easily leave details of the personalised text they would like and they can even leave additional notes. I had a query about re-formatting the style of the options to fit my product page, and Mandy contacted me straight away to help, and even fixed some other issues I hadn't even mentioned for me! The service is amazing - very helpful and friendly! Thank you to Mandy and the team - love this app, highly recommended!

Using app

Almost 4 years

Total reviews

10

Average rating

5.0

5 / 5 Share

Sept. 24, 2019

I use this app to customize options for letter patches for specific products. Jordin was very helpful and answered all of my initial questions, as well as gave me more options I can use to create a better website!

Store

STEL

Using app

About 1 month

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 24, 2019

This app has been instrumental in helping us let our customers customize what products they'd like in our candle sets. Matt, from the support team, was so helpful within seconds of me reaching out via the help chat. He customized the font of our option set so it looks seamless. So happy!!!

Using app

Almost 4 years

Total reviews

6

Average rating

5.0

5 / 5 Share

Sept. 22, 2019

Very useful and effective app even for the free version. Needed a bit of help with the formatting which I couldn't figure out myself - excellent and speedy support provided by the team which solved my problem with a breeze. I'll highly recommend this to everyone.

Using app

About 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 19, 2019

App works just as says it would. We have been looking for something this good for ages and nothing else compares. Support is amazing and is highly recommended

Store

Starlit

Using app

4 days

Total reviews

3

Average rating

5.0