DSers‑AliExpress Dropshipping
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Rating
4.9
feedback
5,401
chart
#843
All reviews
Review RSS Feed
Sept. 6, 2024
I had the pleasure of working with Raphael from DSers, and I couldn’t be more impressed. From the moment we started chatting, it was clear that he was both professional and knowledgeable. He took the time to truly understand my issue and didn’t just offer generic responses. Instead, he provided a clear path to solution quickly and efficiently. What stood out the most was his friendly and approachable demeanor. He answered all my questions promptly and made the entire experience feel seamless. I was left with not only a solution but a great impression of DSers thanks to his exceptional service. It’s rare to come across such a dedicated and empathetic customer service representative, and I’m so grateful for the help I received. I highly recommend DSers, especially if more of their team operates at the level of Raphael. Keep up the fantastic work!
Hi, We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers! DSers Team
Sept. 6, 2024
muito bom o atendimento
Hi, We are thrilled to see your comment on DSers and our customer service. We will keep improving DSers and our customer service to provide a better dropshipping experience for all users. Feel free to contact us if you have any questions. Happy dropshipping with DSers! DSers Team
Sept. 6, 2024
Dsers is good and quite easy to use, I had some trouble with an order and the customer service immediately solved the problem in 1 minute, thank you so much!
Hi, We are happy that you enjoy dropshipping with DSers! Our customer service team will be glad to know about your review as they try very hard to help and be responsive to our users. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers! DSers Team
Sept. 6, 2024
support client fantastique
Hello there! Thank you very much for your review. We're so happy to hear that you're satisfied with our customer service, and this is not where we stopped at, instead, we will continue to optimize our service to bring better and better experience for our users. Cheers! Happy dropshipping with DSers! DSers Team
Sept. 6, 2024
The live support chat is super friendly and efficient. Within 5 minutes Blanca was able to assist me and solve my problem.
Hi, We really appreciate your review of our customer service. Our customer service team is always available to answer any of your questions. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers! DSers Team
Sept. 5, 2024
I placed my first order and didn't quite understand some of the process. I reached out to DSer and Chloe help me to understand the process. Chloe appeared to be very knowledgeable and super fast with her response. I felt very secure (as I'm always second guessing myself). She was very patient with me as she answered all of my questions. Thank you for being super fast and understanding!
Hi, Thank you so much for your review. We are glad to know that you had a great experience with our customer service. DSers' customer service team is always here to help you in every way we can. Please feel free to contact us again if you need more help. Happy dropshipping with DSers! DSers Team
Sept. 5, 2024
I love the 24/7 support. Many times on weekend we shop owners are stuck because most aps support is just not there 24/7. Thank you to Luna who just helped me understand how to find us shipped products. I also found I don’t have all buttons on my iPad. So if you are like me and work through different devices, you can copy the url back into dsers to find and import into dsers. But much easier when all buttons are showing on your pc. Thanks Luna for all your help! I will be in touch again soon as I grow,
Hi, We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers! DSers Team
Sept. 5, 2024
I recently had an issue with the pricing, and I was fortunate enough to be assisted by Olivia from customer service. From the moment I reached out, she was attentive, friendly, and truly cared about resolving my problem. Not only did she address the issue quickly, but she also went above and beyond to ensure everything was taken care of efficiently. Her professionalism and dedication made the whole process smooth and stress-free. Thank you, Olivia, for your outstanding service! You turned a frustrating situation into a positive experience.
Hi there! Thank you for your high quality review We make it a point to be known for dropshipping tool & 24/7 customer service. We're happy to see our support team could help all of problems you met with DSers in time Please feel free to share your questions with our support team if you have any doubts with DSers, we will try our best to help you out there DSers team
Sept. 5, 2024
Aurora has provided me with a 5 star service. The help I have recieved has been professional and to a high standard. I am very greatful...
Hi, We are happy that you enjoy our customers service. We really appreciate your review and the recommendation of our app. We will continue working hard to improve our app and customer service to make the user experience better. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers! DSers Team
Sept. 5, 2024
The support staff on chat are amazing. Thanks Blanca
Hi, Thank you so much for your review. We are happy that you had a great experience with our customer service. DSers is always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers! DSers Team
Sept. 5, 2024
I am currently working with Wendy and she is fantastic! Super helpful, professional and informative! I hope to keep chatting with you for help with my Shopify store and Tiktok Shop! Thank you so much WendY!! :0)
Hi, We are happy that you enjoy dropshipping with DSers! Our customer service team will be glad to know about your review as they try very hard to help and be responsive to our users. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers! DSers Team
Sept. 7, 2024
I had a problem with an issue about having products on my website but on the website it was written Out of stock for almost all my product. With the help of my agent, i change the settings for the shipment and everything is ok now. I got a second problem on the September 7, and the agent told me what to do to unsync the price changing with my store. So That was a good help.
Sept. 4, 2024
Very good and helpful Customer service by Zina On Facebook Messenger she explained everything to me.
Hello there! Thank you very much for your review. We're so happy to hear that you're satisfied with our customer service, and this is not where we stopped at, instead, we will continue to optimize our service to bring better and better experience for our users. Cheers! Happy dropshipping with DSers! DSers Team
Sept. 4, 2024
I spoke with Wendy and she was wonderful. Prompt, Knowledgeable and Pleasant. Issue was resolved quickly and seamlessly.
Hello there! Thank you very much for your review. We're so happy to hear that you're satisfied with our customer service, and this is not where we stopped at, instead, we will continue to optimize our service to bring better and better experience for our users. Cheers! Happy dropshipping with DSers! DSers Team
Sept. 4, 2024
Today I had the pleasure of working with Colleen on a few order issues in my shop. Colleen was very helpful and exercised extreme patience with me as I am not to tech savvy. Colleen walked me through the processes that I needed to complete and with her help I was able to resolve all issues. I am very grateful for her help and satisfied.
Hi, We are happy that you enjoy our customers service. We really appreciate your review and the recommendation of our app. We will continue working hard to improve our app and customer service to make the user experience better. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers! DSers Team
Sept. 4, 2024
Aurora was very helpful and guided me through all the steps necessary to understand how to fulfill the orders!
Hi, Thank you so much for your review. We are happy that you had a great experience with our customer service. DSers is always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers! DSers Team
Sept. 4, 2024
Gran plataforma para hacer Dropshipping, muy intuitiva y fácil de usar. Aparte con una duda que tuve, escribí a atención al cliente y Wendy me contestó en menos de 5 minutos solucionándomela. La recomiendo!
Hi, We will make sure to pass the word to our customer service team to let them know you really enjoy working with them. They are always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers! DSers Team
Sept. 3, 2024
the service with Rita is really good ! She answer to all my questions really fast ! :)
Hi, We are happy that you enjoy dropshipping with DSers! Our customer service team will be glad to know about your review as they try very hard to help and be responsive to our users. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers! DSers Team
Sept. 3, 2024
Rita handled my request very quickly and was very helpful. Thank you :)
Hi, Thank you so much for your review. We are happy that you had a great experience with our customer service. DSers is always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers! DSers Team
Sept. 3, 2024
Provides detailed explanations. Good customer support. Thank you
Hi there! Thank you for highlighting our support team in your review This is exactly how we focus on our users‘ experience, we want to make sure that all issues are fixed. Please feel free to contact our support team whenever you have any doubts about DSers as we provide 24/7 customer service. DSers team