DSers‑AliExpress Dropshipping
DSers AliExpress Dropshipping Tool
Rating
4.9
feedback
5,233
chart
#484
All reviews
Review RSS Feed
Nov. 27, 2023
I encountered some challenges figuring out and configuring things in Dsers, and Raphael was incredibly helpful in addressing all my questions. He took the time to thoroughly explain all the details I needed to know, and the step-by-step information proved to be extremely useful. Thanks!
Hi, We are thrilled to see your comment on DSers and our customer service. We will keep improving DSers and our customer service to provide a better dropshipping experience for all users. Feel free to contact us if you have any questions. Happy dropshipping with DSers! DSers Team
Nov. 27, 2023
WOW service rapide, courtois, polie, la préposée Cynthia tres tres patiente. J'avais beaucoup de difficultés à comprendre et Cynthia fut d'une patience extraordinaire. Merci mille fois. J'espère retomber sur elle la prochaine fois que je vais appeler. Vraiment je ne m'attendais d'obtenir un service si rapide. WOW merci DSers!
Hi there! Thank you for your high quality review We make it a point to be known for dropshipping tool & 24/7 customer service. We're happy to see our support team could help all of problems you met with DSers in time Please feel free to share your questions with our support team if you have any doubts with DSers, we will try our best to help you out there DSers team
Nov. 27, 2023
I want thank Olivia and put her a 5/5 review for her, who assisted me promptly and resolved all my issues on DSERS. She was exceptionally kind, helpful, and professional throughout the process. Top-notch service!
Hi, We are happy that you enjoy our customers service. We really appreciate your review and the recommendation of our app. We will continue working hard to improve our app and customer service to make the user experience better. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers! DSers Team
March 10, 2025
Updated Review March 2024: I had previously given 5 stars. At the beginning it worked well. If you are a store owner and you want to waste tonnes of time mapping and remapping products then DSERS is for you. I am actually paying their rediculous monthly fee to update my store inventory and keep it accurate for what? Aliexpress items have thousands of pcs yet DSERS puts my store stock at zero. What does that equal? Lost sales. I had high hopes for DSERS but honestly they need to really look at the way they manage their product mapping. I'd have paid a monthly fee to have a DSERS person keep track and fix my mapping issues. That to me is WAY MORE value added then their rediculous stock updates (that occur only once a day and also have qty limitations). I'm slowly moving all my products away from DSERS as I find it totally unreliable and definitely not worth the money. From their support people, I get a lot of the were so sorry for the issue we'll forward to our technical team - and then nothing happens. Such a waste! Save your money and time and spend it both elsewhere not on DSERS! Update: March 10/2025, DSERS has redeemed themselves. Customer service has been top notch. They have fixed all my issues in a timely manner.
Hi there, Thank you for your review, all feedback is important to us and we’re sorry to hear you’ve had such a bad experience. We understand your feelings and the issue for the seach bar has been fixed already. Please know that our update was a necessary step to improve things 10 fold for the future. We'll work hard to make sure we meet all merchants' high standards Please contact our customer services team a by below methods Here is the email address & official messenger link of DSers customer service [email protected] https://www.messenger.com/t/DSersOfficial DSers Team
Nov. 26, 2023
Sandy was very helpful in solving my issue!
Hi, We will make sure to pass the word to our customer service team to let them know you really enjoy working with them. They are always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers! DSers Team
Nov. 26, 2023
I was not very clear at the beginning, on what I needed to explain. The assistant never lost patience and I was able to get my answer.
Hi, We really appreciate your review of our customer service. We are always here to provide excellent support to solve your problems. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers! DSers Team
Nov. 25, 2023
Lennon was extremely helpful and solved my issue.
Hi, Thank you so much for your review. We are glad to know that you had a great experience with our customer service. DSers' customer service team is always here to help you in every way we can. Please feel free to contact us again if you need more help. Happy dropshipping with DSers! DSers Team
Nov. 25, 2023
I was stuck for hours when I ran into a remapping issue and couldn't properly fulfill an order. Luckily, Alicia came to the rescue! She gave me clear instructions and screenshots which allowed me to fix the problem. Her expertise and patience were both top-tier. (They need to give her a raise in salary!)
Hi, We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers! DSers Team
Nov. 25, 2023
I had just received the most optimal form of support from Bruna! Not only was my support query resolved for me, I was given step by step clear instructions with screenshots so that I would be able to quickly resolve the issue next time. DSers makes operating my business much easier and reduces chances of errors.
Hi, We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers! DSers Team
Nov. 24, 2023
Atendimento excelente da Olivia! Resolveu de forma maravilhosa o meu problema e muito rapidamente também. Além disso deixou tudo mais fácil de entender mandando imagens.
Hi, Thank you so much for your review. We are glad to know that you had a great experience with our customer service. DSers' customer service team is always here to help you in every way we can. Please feel free to contact us again if you need more help. Happy dropshipping with DSers! DSers Team
Nov. 24, 2023
I cannot recommend the app more, the customer service is amazing. Especially big thanks to Olivia, she is so kind and helped me patiently with many questions, so that nothing is left unclear.
Hello there! Thank you very much for your review. We're so happy to hear that you're satisfied with our customer service, and this is not where we stopped at, instead, we will continue to optimize our service to bring better and better experience for our users. Cheers! Happy dropshipping with DSers! DSers Team
Nov. 23, 2023
I was having an issue with my shipment and I reached out to live chat and the customer service experience was very friendly and was happy to help. My live chat was with Lucy and she was nice and patient. My issue was solved and my order was shipped. Thanks so much Lucy!
Hello there! Thank you very much for your review. We're so happy to hear that you're satisfied with our customer service, and this is not where we stopped at, instead, we will continue to optimize our service to bring better and better experience for our users. Cheers! Happy dropshipping with DSers! DSers Team
Nov. 22, 2023
La personne qui m'a aidé était Eden et son aide m'a permi a pouvoir avancer dans mon travail, un grand merci pour sa rapidité à rsoudre mon probléeme et pour son profetionnalisme.
Hi, Thank you so much for your review. We are glad to know that you had a great experience with our customer service. DSers' customer service team is always here to help you in every way we can. Please feel free to contact us again if you need more help. Happy dropshipping with DSers! DSers Team
Nov. 22, 2023
So supportive! Amazing team!
Hi, Thank you so much for your review. We are happy that you had a great experience with our customer service. DSers is always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers! DSers Team
Nov. 22, 2023
Myra helped me with a problem I had regarding shipping. She solved it! Really good and fast service!
Hi, We will let our customer team know that you had a great experience with them. Thank you so much for your review. We will maintain our dedication and continue to provide a great dropshipping experience. Please feel free to contact us again if you have further questions. Happy dropshipping with DSers! DSers Team
Nov. 22, 2023
I am really satisfied with the DSers service. Especially Raphael, who provided me with a great deal of assistance through the support line. Thank you so much.
Hi there! Thank you for highlighting our support team in your review This is exactly how we focus on our users‘ experience, we want to make sure that all issues are fixed. Please feel free to contact our support team whenever you have any doubts about DSers as we provide 24/7 customer service. DSers team
Nov. 22, 2023
It's nice to use this app, very helpful for my business. The support service is always great. Wendy solved my problems very quickly and straight forward. Highly recommended.
Hi, We are thrilled to see your comment on DSers and our customer service. We will keep improving DSers and our customer service to provide a better dropshipping experience for all users. Feel free to contact us if you have any questions. Happy dropshipping with DSers! DSers Team
Nov. 22, 2023
I am very happy to write a review for Holly from DSers. She was wonderful and walked me through everything I needed to know with the patience of an angel. She was very detailed and professional and answered all my questions. Excellent service Holly, you rock! Thank you very much!
Store
Ma boutique
Using app
1 day
Hi, We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers! DSers Team
Nov. 21, 2023
I had the ABSOLUTE BEST customer service Cynthia was kind patient and very Knowledgeable. She made me feel that I really have a shot at making my store work for me THANK YOU THANK YOU THANK YOU!!!
Hi, We are happy that you enjoy our customers service. We really appreciate your review and the recommendation of our app. We will continue working hard to improve our app and customer service to make the user experience better. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers! DSers Team
Nov. 21, 2023
Super réatives personne! Prêt à aider! Juste du positif!
Hi, We are thrilled to see your comment on DSers and our customer service. We will keep improving DSers and our customer service to provide a better dropshipping experience for all users. Feel free to contact us if you have any questions. Happy dropshipping with DSers! DSers Team