DSers‑AliExpress Dropshipping
DSers AliExpress Dropshipping Tool
Rating
5.0
feedback
5,231
chart
#864
All reviews
Review RSS Feed
Nov. 13, 2023
Lennon helped me a lot with the problem I have, he is very particular and comprehensive in helping me. I recommend this app cos CSR are very much accommodating.
Hello there! Thank you very much for your review. We're so happy to hear that you're satisfied with our customer service, and this is not where we stopped at, instead, we will continue to optimize our service to bring better and better experience for our users. Cheers! Happy dropshipping with DSers! DSers Team
Nov. 12, 2023
good
Hi, We will make sure to pass the word to our customer service team to let them know you really enjoy working with them. They are always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers! DSers Team
Nov. 12, 2023
Hello, Thank you for your rating. Please feel free to share any thoughts you may have on how we can improve. We are always happy to hear new suggestions, Here is the email address & official messenger link [email protected] https://www.messenger.com/t/DSersOfficial DSers team
Nov. 11, 2023
Amity was a great help and got me straightened out quickly! Great tool for shopify!
Hi, We really appreciate your review of our customer service. We are always here to provide excellent support to solve your problems. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers! DSers Team
Nov. 13, 2023
Fast response time with messenger, and Irene was professional, speedy, and very helpful. My problem was solved within minutes!
Nov. 11, 2023
I had a question, and Isak helped me and solved it promptly via Messenger. The service was very efficient, especially Isak's attention. Thank you very much.
Hi, We will make sure to pass the word to our customer service team to let them know you really enjoy working with them. They are always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers! DSers Team
Nov. 11, 2023
merci d'avoir réglé mon problème LUcy
Hi, We are happy that you enjoy our customers service. We really appreciate your review and the recommendation of our app. We will continue working hard to improve our app and customer service to make the user experience better. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers! DSers Team
Nov. 11, 2023
Dsers has been fantastic for helping me set up my Shopify store, It was easy to link products and fulfil orders. It has saved me hours of work switching to an easy to manage dropship model and is a great service. I messaged customer service on messenger to ask questions about technical support and Cynthia was great and talked me through all I needed to know and was quick to respond.
Hi, We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers! DSers Team
Nov. 11, 2023
Amazing app and very helpful customer service!! Olivia helped me with my problem in no time! I did not even blink and everything was solved! <3 Thank you!
Hi, We will make sure to pass the word to our customer service team to let them know you really enjoy working with them. They are always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers! DSers Team
Nov. 10, 2023
el muchacho que me ayudo ahora fue de excelente ayuda y mucho conocimiento. fue amable y paciente... muy feliz y satisfecha!!
Hi there! Thank you for highlighting our support team in your review This is exactly how we focus on our users‘ experience, we want to make sure that all issues are fixed. Please feel free to contact our support team whenever you have any doubts about DSers as we provide 24/7 customer service. DSers team
Nov. 10, 2023
Una helped me through the whole process! . Highly recommend working with her! she had so much patience. Thank you Una!
Hello there! Thank you very much for your review. We're so happy to hear that you're satisfied with our customer service, and this is not where we stopped at, instead, we will continue to optimize our service to bring better and better experience for our users. Cheers! Happy dropshipping with DSers! DSers Team
Nov. 10, 2023
Thank you very much Wendy, for your responsiveness and professionalism.
Store
Ma boutique
Using app
About 1 hour
Hi, We are happy that you enjoy dropshipping with DSers! Our customer service team will be glad to know about your review as they try very hard to help and be responsive to our users. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers! DSers Team
Nov. 10, 2023
Still working out how to use it properly as my first order went wrong but i used the chat support and Wendy was fantastic in helping me figure out what went wrong. Only 4* for now but will update once i have successfully placed and received my first order. for now though, all is looking good!
Hi, We really appreciate your review of our customer service. Our customer service team is always available to answer any of your questions. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers! DSers Team
Nov. 10, 2023
Good supporter her name "Sherry"
Hi, Thank you so much for your review. We are happy that you had a great experience with our customer service. DSers is always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers! DSers Team
Nov. 10, 2023
Cynthia Helped me to place my 1St order. She was very helpfull throughout the chat and answer all my question without any delay. I would definitely give her 5star
Hello there! Thank you very much for your review. We're so happy to hear that you're satisfied with our customer service, and this is not where we stopped at, instead, we will continue to optimize our service to bring better and better experience for our users. Cheers! Happy dropshipping with DSers! DSers Team
Nov. 9, 2023
Gostaria de agradecer o excelente atendimento do suporte que a Cynthia realizou fácil atendimento e rápido. Parabéns minha experiencia foi incrível...
Hi, We really appreciate your review of our customer service. We are always here to provide excellent support to solve your problems. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers! DSers Team
Nov. 9, 2023
Its great APP! and got quick support from one of their agent "Sherry". She helped me to solve my issue quickly!
Hi, We are happy that you enjoy dropshipping with DSers! Our customer service team will be glad to know about your review as they try very hard to help and be responsive to our users. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers! DSers Team
Feb. 1, 2024
new update: we found out, we can log into old device with old password, even after changing password on another device. This is a serious flaw in their security system I have been with Dsers for a year, before the Sept and after the major update. It seems pretty and nice, but for operation, it is terrible. Using Oberlo, ordering took 1 hour, after using Dser, it jump from 2.30hours to 6 hours. You might ask why? Every day, we had to remap variants for orders about 40%. Then we have to check it is same product, size etc as per the Shopify order as they have make mistakes in the past. Customer services may be good as we pay for it but it is useless and the IT team is useless and come back with the wrong answer. Option 2 chrome extension failed and it is day 3 and we are losing discount, coupons, they advise was to process the orders manually. As merchant is changing the tracking number, they combined the parcels, but the auto update of tracking by Dser does not work, we have to update manually. It says 90mins but it takes 120 mins and after the updates it takes 4-5 hours. We always find issues, I wish they focus on ordering app, then trying to be another Shopify and financial app, as many of the functions looks nice but only work 60% making it useless.
Hi there, Thank you for your review, all feedback is important to us and we’re sorry to hear you’ve had such a frustrating experience. As you can hopefully see from our other reviews, your situation is the exception and far from our usual high standards. This makes us all the more keen to make sure this gets resolved and doesn’t happen again. Please drop our customer services team a message via on any below methods Here is the email address & official messenger link of DSers customer service [email protected] https://www.messenger.com/t/DSersOfficial DSers Team
Nov. 9, 2023
Atendimento do suporte maravilhoso!!!
Hi, Thank you so much for your review. We are happy that you had a great experience with our customer service. DSers is always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers! DSers Team
Nov. 9, 2023
Un servicio impecable y una amabilidad inmejorable por parte de unas de las personas que forman parte de Dsers (Jully). Jully fue la persona que me atendió. Muy satisfecho con su trabajo. Sigan así.
Hi, We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers! DSers Team