DSers‑AliExpress Dropshipping
DSers AliExpress Dropshipping Tool
Rating
4.9
feedback
5,233
chart
#484
All reviews
Review RSS Feed
Nov. 9, 2023
Its great APP! and got quick support from one of their agent "Sherry". She helped me to solve my issue quickly!
Hi, We are happy that you enjoy dropshipping with DSers! Our customer service team will be glad to know about your review as they try very hard to help and be responsive to our users. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers! DSers Team
Feb. 1, 2024
new update: we found out, we can log into old device with old password, even after changing password on another device. This is a serious flaw in their security system I have been with Dsers for a year, before the Sept and after the major update. It seems pretty and nice, but for operation, it is terrible. Using Oberlo, ordering took 1 hour, after using Dser, it jump from 2.30hours to 6 hours. You might ask why? Every day, we had to remap variants for orders about 40%. Then we have to check it is same product, size etc as per the Shopify order as they have make mistakes in the past. Customer services may be good as we pay for it but it is useless and the IT team is useless and come back with the wrong answer. Option 2 chrome extension failed and it is day 3 and we are losing discount, coupons, they advise was to process the orders manually. As merchant is changing the tracking number, they combined the parcels, but the auto update of tracking by Dser does not work, we have to update manually. It says 90mins but it takes 120 mins and after the updates it takes 4-5 hours. We always find issues, I wish they focus on ordering app, then trying to be another Shopify and financial app, as many of the functions looks nice but only work 60% making it useless.
Hi there, Thank you for your review, all feedback is important to us and we’re sorry to hear you’ve had such a frustrating experience. As you can hopefully see from our other reviews, your situation is the exception and far from our usual high standards. This makes us all the more keen to make sure this gets resolved and doesn’t happen again. Please drop our customer services team a message via on any below methods Here is the email address & official messenger link of DSers customer service [email protected] https://www.messenger.com/t/DSersOfficial DSers Team
Nov. 9, 2023
Atendimento do suporte maravilhoso!!!
Hi, Thank you so much for your review. We are happy that you had a great experience with our customer service. DSers is always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers! DSers Team
Nov. 9, 2023
Un servicio impecable y una amabilidad inmejorable por parte de unas de las personas que forman parte de Dsers (Jully). Jully fue la persona que me atendió. Muy satisfecho con su trabajo. Sigan así.
Hi, We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers! DSers Team
Nov. 9, 2023
This is the first time to used Dsers customer service. I was so lucky to be assigned Alicia to help me. Thank you Alicia
Hi, We are thrilled to see your comment on DSers and our customer service. We will keep improving DSers and our customer service to provide a better dropshipping experience for all users. Feel free to contact us if you have any questions. Happy dropshipping with DSers! DSers Team
Nov. 22, 2023
I appreciate ISAK for providing a user-friendly interface and clear instructions. It made the whole process seamless and easy to follow. Thanks! Whoop Whoop! And at 2nd time I appreciate Raphael for providing friendly and clear instructions. It made the whole process seamless and easy to follow.
Hi, We are happy that you enjoy our customers service. We really appreciate your review and the recommendation of our app. We will continue working hard to improve our app and customer service to make the user experience better. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers! DSers Team
Nov. 8, 2023
Super support très réactif, super application qui permet de transférer les paramètre de personnalisation automatiquement ce qui me permet d'économiser beaucoup de temps !! Merci à Sylvia pour son aide
Hello there! Thank you very much for your review. We're so happy to hear that you're satisfied with our customer service, and this is not where we stopped at, instead, we will continue to optimize our service to bring better and better experience for our users. Cheers! Happy dropshipping with DSers! DSers Team
Nov. 8, 2023
The support guys at DSERS-AliExpress Dropshipper are extremely patience and helpful once they know exactly your issue. It took a minute for me to even understand what I needed to ask, but they were RIGHT on it and delivered! THANK YOU support team at DSers-AliExpress
Hi, We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers! DSers Team
Nov. 8, 2023
Very helpful and fast in response, they stuck with me until a solution was reached. :)
Hi, We will let our customer team know that you had a great experience with them. Thank you so much for your review. We will maintain our dedication and continue to provide a great dropshipping experience. Please feel free to contact us again if you have further questions. Happy dropshipping with DSers! DSers Team
Sept. 28, 2025
Auora was very knowledgeable and helped me to solve my problem quickly. Thank You.
Hi there! Thank you for highlighting our support team in your review This is exactly how we focus on our users‘ experience, we want to make sure that all issues are fixed. Please feel free to contact our support team whenever you have any doubts about DSers as we provide 24/7 customer service. DSers team
Nov. 7, 2023
Emma helped me a lot 5 stars for her
Hi, We really appreciate your review of our customer service. We are always here to provide excellent support to solve your problems. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers! DSers Team
Nov. 7, 2023
Ótimo atendimento
Hi, We really appreciate your review of our customer service. Our customer service team is always available to answer any of your questions. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers! DSers Team
Nov. 7, 2023
Até o momento esta tudo perfeito, meu problema foi solucionado com rapidez
Hi, We will let our customer team know that you had a great experience with them. Thank you so much for your review. We will maintain our dedication and continue to provide a great dropshipping experience. Please feel free to contact us again if you have further questions. Happy dropshipping with DSers! DSers Team
Nov. 6, 2023
Neva's consultant quickly and comprehensively gave me all the answers to my questions. Very competent and wonderful consultant! Thanks to DSERS and special thanks to Neva!
Hi, We will let our customer team know that you had a great experience with them. Thank you so much for your review. We will maintain our dedication and continue to provide a great dropshipping experience. Please feel free to contact us again if you have further questions. Happy dropshipping with DSers! DSers Team
Nov. 6, 2023
Estou gostando muito de utilizar o DSERS tive umas duvidas mas chamei o time de suporte achei que ia demorar mas foi muito rápido a Olivia quem mi atendeu muito simpática fui muito bem recebido parabéns
Hi, We will make sure to pass the word to our customer service team to let them know you really enjoy working with them. They are always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers! DSers Team
Nov. 6, 2023
Thank you for resolving my issue Eden.
Hi, We really appreciate your review of our customer service. Our customer service team is always available to answer any of your questions. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers! DSers Team
May 9, 2025
Sandra was a great help. Really appreciated the service.
Hello, Thank you for taking the time to leave your feedback. We have checked our database, and your ticket is still in progress, it is number #24088. We have marked it as urgent, and your refund is underway. It may take some time for refund to be processed, but rest assured, we will try our best to ensure you get your refund as soon as possible. Please drop our customer services team a message via on any below methods for an update on your ticket. Here is the email address & official messenger link of DSers customer service [email protected] https://www.messenger.com/t/DSersOfficial DSers Team
Nov. 4, 2023
I had an inventory issue. The representative was so thorough and patient with me. We resolved the issue very quickly. Thank you !
Hi, We are thrilled to see your comment on DSers and our customer service. We will keep improving DSers and our customer service to provide a better dropshipping experience for all users. Feel free to contact us if you have any questions. Happy dropshipping with DSers! DSers Team
Nov. 4, 2023
Great and fast answer for solving my problem. Thanks a lot ç
Hi, We are happy that you enjoy dropshipping with DSers! Our customer service team will be glad to know about your review as they try very hard to help and be responsive to our users. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers! DSers Team
Nov. 4, 2023
Merci Isak pour votre intervention rapide et professionnelle
Hi, We will let our customer team know that you had a great experience with them. Thank you so much for your review. We will maintain our dedication and continue to provide a great dropshipping experience. Please feel free to contact us again if you have further questions. Happy dropshipping with DSers! DSers Team