DSers‑AliExpress Dropshipping
DSers AliExpress Dropshipping Tool
Rating
5.0
feedback
5,226
chart
#691
All reviews
Review RSS Feed
March 25, 2023
Great drop shipping software, so easy to use and the customer service has been great... lots of support when I need it. I have been using it for over a 3 months now and I can't fault it yet!!
Hi, Thank you so much for your review. We are glad to know that you had a great experience with our customer service. DSers' customer service team is always here to help you in every way we can. Please feel free to contact us again if you need more help. Happy dropshipping with DSers! DSers Team
March 27, 2023
Updating the old review. Joy is an outstanding agent who went above and beyond all to resolve the issues I needed to resolve. Thank you Joy!1
Hi, We are thrilled to see your comment on DSers and our customer service. We will keep improving DSers and our customer service to provide a better dropshipping experience for all users. Feel free to contact us if you have any questions. Happy dropshipping with DSers! DSers Team
March 24, 2023
Nephele, sweet!! Thank you for your support 初めての受注を受けて少しパニックになり、相談しましたが優しく教えてくれました。￥全て問題が解決できました。 ありがとう！
Hi, We really appreciate that you enjoy dropshipping with DSers! Our customer service team will be glad to know about your review as they try very hard to help and be responsive to our users. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers! DSers Team
March 24, 2023
I was assisted by Irene. Very fast resolution, she resolved my concern in less than 2 minutes! Very fast. Thank you!
Hello there! Thank you very much for your review. We're so happy to hear that you're satisfied with our customer service, and this is not where we stopped at, instead, we will continue to optimize our service to bring better and better experience for our users. Cheers! Happy dropshipping with DSers! DSers Team
March 23, 2023
thank you for the quick response, you resolved my issue had a problem with my 2nd supplier and couldnt save bbut she solved it
Hi, We are thrilled to see your comment on DSers and our customer service. We will keep improving DSers and our customer service to provide a better dropshipping experience for all users. Feel free to contact us if you have any questions. Happy dropshipping with DSers! DSers Team
March 23, 2023
Great app for Aliexpress/Shopify. Only thing missing is the ability to fully automate orders, so that you don't have to fulfill them yourself. Serein provided good customer service and helped me with my problems.
Hi, We will let our customer team know that you had a great experience with them. Thank you so much for your review. We will maintain our dedication and continue to provide a great dropshipping experience. Please feel free to contact us again if you have further questions. Happy dropshipping with DSers! DSers Team
March 22, 2023
Thank you Lena, very helpful!!!!! They answered all my questions and I got al lthe help needed.
Hi, We will let our customer team know that you had a great experience with them. Thank you so much for your review. We will maintain our dedication and continue to provide a great dropshipping experience. Please feel free to contact us again if you have further questions. Happy dropshipping with DSers! DSers Team
March 22, 2023
great app and great support from Eden, was 10/10, very very helpfull. service support like this really means a lot to us (customers), and thanks to this, i will (no doubt) keep using for service.
Hi, We are happy that you enjoy our customers service. We really appreciate your review and the recommendation of our app. We will continue working hard to improve our app and customer service to make the user experience better. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers! DSers Team
March 22, 2023
Nephele from DSers support team is super knowledgeable! Thank you so much for the help!! Awesome team!
Hi, We will let our customer team know that you had a great experience with them. Thank you so much for your review. We will maintain our dedication and continue to provide a great dropshipping experience. Please feel free to contact us again if you have further questions. Happy dropshipping with DSers! DSers Team
March 21, 2023
Considero que el servicio es bueno la plataforma es amigable y la respuesta cuando he tenido una aclaración ha sido buena.
Hi, We really appreciate that you enjoy dropshipping with DSers! Our customer service team will be glad to know about your review as they try very hard to help and be responsive to our users. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers! DSers Team
March 21, 2023
Lucy est top, elle m'a débloquer un sujet de synchronisation dsers rapidement! Super réactive, je la recommande vivement!
Hi there! Thank you for highlighting our support team in your review This is exactly how we focus on our users‘ experience, we want to make sure that all issues are fixed. Please feel free to contact our support team whenever you have any doubts about DSers as we provide 24/7 customer service. DSers team
March 20, 2023
Ralgh was very helpful And took me through the steps and helped me Ralgh was very helpful And took me through the steps and helped me
Hi, We are thrilled to see your comment on DSers and our customer service. We will keep improving DSers and our customer service to provide a better dropshipping experience for all users. Feel free to contact us if you have any questions. Happy dropshipping with DSers! DSers Team
March 20, 2023
I was helped this morning by Lena and she was wonderful. Super fast service. She included screen shots that showed me exactly what to do to fix my issue. Which was that I could not fulfill my order. She also sent me a clear list of instructions on how to place my future orders from shopify to dsers. The issue was on my end and I had place the order out of sequence. But she cleared it all up in less than 5 minutes and I placed my order, easy breezy. Thank you Lena.
Hi there! Thank you for your high quality review We make it a point to be known for dropshipping tool & 24/7 customer service. We're happy to see our support team could help all of problems you met with DSers in time Please feel free to share your questions with our support team if you have any doubts with DSers, we will try our best to help you out there DSers team
March 19, 2023
Great service from Zoe today! She really helped me with understanding what I was doing with screenshots of everything. Thank you Zoe, if I could give more stars I would!
Hi, Thank you so much for your review. We are happy that you had a great experience with our customer service. DSers is always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers! DSers Team
June 21, 2025
Thank you “Jacinta” for your help, I appreciate it. You help me and your service is the best. I recommend using DSers App
Hi, Thank you so much for your review. We are happy that you had a great experience with our customer service. DSers is always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers! DSers Team
March 18, 2023
customer chat service very quick and patient. sylvie did a great job and was quick to help. highly recommend.
Hi, We really appreciate your review of our customer service. Our customer service team is always available to answer any of your questions. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers! DSers Team
March 18, 2023
Excelente soporte rápido eficiente y muy amables en el trato. Tienen soporte en todos los idiomas y guiado con las imágenes es genial.
Hi, We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers! DSers Team
March 17, 2023
Thank you, Bruna, for all of your help in getting my questions answered concerning placing an order. I really appreciate how patient and kind you were with me. Thank you again!
Hi, We will let our customer team know that you had a great experience with them. Thank you so much for your review. We will maintain our dedication and continue to provide a great dropshipping experience. Please feel free to contact us again if you have further questions. Happy dropshipping with DSers! DSers Team
March 17, 2023
Amazing help with fast responses. I had two orders that needed to be fulfilled with urgency, but I didn't know how to do it correctly. Hopping on the live chat had it all cleared in minutes.
Hi, Thank you so much for your review. We are glad to know that you had a great experience with our customer service. DSers' customer service team is always here to help you in every way we can. Please feel free to contact us again if you need more help. Happy dropshipping with DSers! DSers Team
March 17, 2023
After having the Basic version more than 1 year we move to the paid Advanced subscription as it promised a better tracking service of Aliexpress tracking numbers, sadly that option never fully work as every time the supplier changed the tracking in AliExpress DSER didn't make the proper update in our web, they told us the only way to keep the tracking updated is by using the extension in chrome manually every day, but the most important, we changed to this plan to have a proper tool that could help us change the prices when the suppliers increase them in Aliexpress, THIS NEVER WORKED, not eve once, we contacted customer support more than 20 times because of this and the just gave us vague answers and never a solution, the last week we barely make profits as most of the products didn't have their prices updated, they insisted that their tool takes 24-48h, but we see is not true, there are many products mapped correctly in DSER that have old prices for weeks, terrible customer support, right now looking for a proper tool that provides the right features they advertised and move this tool back to the basic free plan.
Hello! Thank you for your comment. We know we say that a lot, but every feedback matters! We are sorry that this issue is taking a long time to get fixed. Our tech team is still actively working on it! Our support team will keep you updated on the evolution, but feel free to reach out to us anytime! Happy dropshipping! DSers team