DSers‑AliExpress Dropshipping
Place 100s of orders to AliExpress in seconds & Find...
Rating
4.9
feedback
5,401
chart
#867
All reviews
Review RSS Feed
Dec. 28, 2022
Very quick and helpful. Even though they didnt know my name they referred to me as friend which felt good.
Hi, We really appreciate that you enjoy dropshipping with DSers! Our customer service team will be glad to know about your review as they try very hard to help and be responsive to our users. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers! DSers Team
Dec. 28, 2022
I love the customer support, very attentive, patient, and helpful. Thank you so much for the great app.
Hi, We are happy that you enjoy our customers service. We really appreciate your review and the recommendation of our app. We will continue working hard to improve our app and customer service to make the user experience better. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers! DSers Team
Dec. 27, 2022
Excellent customer service by Sylvia. Highly recommended app. Thank you for the best customer service.
Hi, We are happy that you enjoy our customers service. We really appreciate your review and the recommendation of our app. We will continue working hard to improve our app and customer service to make the user experience better. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers! DSers Team
Dec. 27, 2022
Very good customer service and easy to use! Very good customer service and easy to use! Very good customer service and easy to use! Very good customer service and easy to use! Very good customer service and easy to use! Very good customer service and easy to use!
Hi, Thank you so much for your review. We are happy that you had a great experience with our customer service. DSers is always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers! DSers Team
Dec. 24, 2022
Myra from the support team was great help showing me how to remap a product to a new aliexpress vendor. Very knowledgeable and friendly.
Hi, We will make sure to pass the word to our customer service team to let them know you really enjoy working with them. They are always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers! DSers Team
Dec. 23, 2022
Thank you so much Krystal for all of your help! I'm so happy I tried this app out. It's very intuitive and easy to use, and the customer service is incredible! The process of getting started was very easy and Krystal was super quick, and informative on helping me set up settings! I really can't thank you enough! She was very nice and I'm looking forward to using this app moving forward. Thank you again!
Hi, We will make sure to pass the word to our customer service team to let them know you really enjoy working with them. They are always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers! DSers Team
Dec. 22, 2022
I like the application to process orders, the employees are very fast and attentive, especially Jessica who served me very well and solved my problem!
Hi, Thank you so much for your review. We are happy that you had a great experience with our customer service. DSers is always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers! DSers Team
Dec. 22, 2022
Myra is just Amazing, very kind, and with a lot of patience.. she helped me in less than 10 min to solve my issue!
Hi, We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers! DSers Team
Dec. 19, 2022
Nephele was very helpful. He assisted me with my order and steps. Very knowledgeable person and guided me step by step with the process.
Hi, Thank you so much for your review. We are glad to know that you had a great experience with our customer service. DSers' customer service team is always here to help you in every way we can. Please feel free to contact us again if you need more help. Happy dropshipping with DSers! DSers Team
Dec. 18, 2022
I was in quite a bit f a pickle because I had my first order come through only to find out that the item was out of stock from the supplier and the customer had already placed the order. Being that it was my first anonymous order and the also my first time using DSERs, I was confused out of my mind about what to do. ultimately, I contacted Shopify support and the rep and I myself both contacted DSERs and two reps helped us at once to solve the problem. Jessica was my representative and she was able to find a substitute product from another supplier and map to correct colors to the original items that the customer ordered. I even messed up the mapping on one of the items and she fixed my mistake. She also explained that because of the plan I was on, (the Basic) that the product quantities don't auto-update, so an item on AliExpress can be out of stock and I won't know about it until a customer places and order and the item is no longer available. She suggested that I turn on notifications (which I had no idea about) or upgrade my plan. Jessica was incredibly helpful. Thank you so much! As for the DSERS app itself, it gets 4 stars because I went through 2.5 hours of stress because the stock levels don't auto-update! You have to upgrade your plan. But the customer service is great!
Hi, Thank you so much for your review. We are happy that you had a great experience with our customer service. DSers is always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers! DSers Team
Dec. 17, 2022
Perfect to use with shopify, never had any problem. Help service on Facebook is very nice, thank you Sylvia !
Hi, We will make sure to pass the word to our customer service team to let them know you really enjoy working with them. They are always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers! DSers Team
Dec. 17, 2022
I came for a problem about my product and i got the fastest and easiest help i never got ! that awesome !
Hi, We are thrilled to see your comment on DSers and our customer service. We will keep improving DSers and our customer service to provide a better dropshipping experience for all users. Feel free to contact us if you have any questions. Happy dropshipping with DSers! DSers Team
Dec. 16, 2022
Villanelle is responsive, polite, knowledgeable, and helpful. Helped resolve my concern about pricing rules. DSers is definitely an upgrade compare to the old Oberlo.
Hi, Thank you so much for your review. We are happy that you had a great experience with our customer service. DSers is always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers! DSers Team
Dec. 16, 2022
Great customer support- Olivia went above and beyond to help me resolve my issue, and to help me understand the process behind my workflow. She was also extremely friendly and patient despite the convoluted nature of my requests- 6 out of 5 stars for her! Overall pretty great app as well- easy to use and helps automate the process. I am very happy with it.
Hi, We will make sure to pass the word to our customer service team to let them know you really enjoy working with them. They are always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers! DSers Team
Dec. 15, 2022
I am still learning as I go with my new shopify store and the whole dropshipping business. I came across a little issue and was able to live chat with Sylvia, who guided me step by step and explained the process I had to do in order to fix my issue. She was awesome and I'm very grateful for all her help.
Hi, We really appreciate your review of our customer service. Our customer service team is always available to answer any of your questions. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers! DSers Team
Dec. 14, 2022
J'ai eu un problème de synchronisation important et Stéphanie a été d'une aide incroyable. Elle a pris le temps nécessaire avec moi et essayé toutes les options jusqu'à ce que le problème soit réglé. Très professionnelle, patiente et sympathique. Excellent service
Hi, We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers! DSers Team
Dec. 14, 2022
Myra was really incredible. Fantastic customer service. Sorted out my product i,porting and answered a hundred of my questions. Best in the business
Hi, We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers! DSers Team
Dec. 14, 2022
Neva was so helpful, i am new to all this and Neva was very relaxed and patient with me, i want to thank Neva with all my heart
Hi, We will make sure to pass the word to our customer service team to let them know you really enjoy working with them. They are always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers! DSers Team
Dec. 14, 2022
Merci beaucoup à Jessica qui m'a aidé à mieux comprendre pour les frais de livraison le fonctionnement sur dsers majapicaflo
Hi, We really appreciate your review of our customer service. We are always here to provide excellent support to solve your problems. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers! DSers Team
Dec. 13, 2022
Olivia was extremely helpful! Everything I was having trouble with, they were able to give me quick, efficient, and easy to follow advice.
Hi, We will let our customer team know that you had a great experience with them. Thank you so much for your review. We will maintain our dedication and continue to provide a great dropshipping experience. Please feel free to contact us again if you have further questions. Happy dropshipping with DSers! DSers Team