DSers‑AliExpress Dropshipping
DSers AliExpress Dropshipping Tool
Rating
5.0
feedback
5,233
chart
#691
All reviews
Review RSS Feed
Aug. 3, 2022
I wanted to thank Lucy for her reactivity and professionalism and for listening. Great service and good person !
Hi, We really appreciate your review of our customer service. We are always here to provide excellent support to solve your problems. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers! DSers Team
Aug. 1, 2022
O atendimento foi perfeito, orientando e auxiliando em como fazer, ajudando de prontidão a resolver o problema. Já usei duas vezes e foram sensacionais.
Hi, We are happy that you enjoy our customers service. We really appreciate your review and the recommendation of our app. We will continue working hard to improve our app and customer service to make the user experience better. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers! DSers Team
Aug. 1, 2022
I was assisted by Jenny regarding an issue I've been struggling with over the past 2-3 days; however, She was able to quicky fix my shipping issue and I was able fulfil my order. Great Service, thanks Jenny!
Hi, Thank you so much for your review. We are glad to know that you had a great experience with our customer service. DSers' customer service team is always here to help you in every way we can. Please feel free to contact us again if you need more help. Happy dropshipping with DSers! DSers Team
Aug. 1, 2022
Excelente suporte do Eden, resolveu o meu problema muito rápido. ajudou me imenso em um problema de erro do Dsers
Hi, Thank you so much for your review. We are happy that you had a great experience with our customer service. DSers is always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers! DSers Team
Aug. 1, 2022
Needed help with changing my pricing feature, I couldn't figure out how to. Helen from the help desk got right on it and I was on my way. Quick and efficient help, thank you Helen.
Hi, We will make sure to pass the word to our customer service team to let them know you really enjoy working with them. They are always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers! DSers Team
Aug. 1, 2022
Thank you Lena for your help with processing my order on DSers-AliExperss platform. After switching from Oberlo, it was very easy.
Hi, We really appreciate your review of our customer service. We are always here to provide excellent support to solve your problems. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers! DSers Team
Aug. 1, 2022
I asked your operative Colins to help me with a mapping issue and the response I got was fast friendly and professional. I must say this is the best thing about DSers as I have found it challenging making the transition from Oberlo. Well done your team is very very good.
Hi, We are happy that you enjoy our customers service. We really appreciate your review and the recommendation of our app. We will continue working hard to improve our app and customer service to make the user experience better. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers! DSers Team
July 31, 2022
i was assisted with Wang and he was vert very helpful and helped with everything i wanted thank you so much
Hi, Thank you so much for your review. We are happy that you had a great experience with our customer service. DSers is always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers! DSers Team
Sept. 16, 2022
Most features in this app work however it is not very intuitive. Also some features are completely BROKEN. Sometimes you have a giant order that fails and the errors give you a list of 3 reasons it MIGHT have failed...which one could it be? It gets worse. Most the time NONE of the listed reasons are why it failed. It gets even worse. The feature that allows you to find items that ship to specific countries? It doesn't work at all. But even worse, it pretends to work so you think you are doing all this work picking out items for these countries only to find out that the items will not ship to those countries at all...now you go back to the failed order and have to figure it out all over again. If they fix these things then its a 4 or 5 star app. But these are game breaking issues that have been this way for MONTHS. FIX YOUR APP
Hello; Thank you for your comment. We have checked the issue you faced. Your order failed due to one of your supplier, and we helped you to fix it. I apologize for the trouble, and we'll work on improving the reasons listed in case of order failure to simplify our user's way of solving potential issues. As for the feature to find products that ship to specific countries, it appears that the AliExpress supplier changed his destination regions, and we'll work hard to improve the feature so that it updates more often and you won't face this issue again. Thank you for taking the time! DSers Team
July 30, 2022
I migrated over to DS'ers from Oberlo... little by little I am figuring out this app, and am getting used to it. Zoe helped walk me through setting up shipping, completely great customer service, walked me through step-by-step, with screenshots, and stood by as I fixed the issues suggested. Thank you so much!
Hi there! Thank you for highlighting our support team member in your honest review This is exactly how we focus on our users‘ experience, we want to make sure that all issues are fixed. Please feel free to contact our support team whenever you have any doubts about DSers as we provide 24/7 customer service. DSers team
July 30, 2022
Emma was very helpful and find the solution for me. Great service ! The tracking number was wrong and she managed to update it after 10 minutes ;) !
Hi, We are happy that you enjoy our customers service. We really appreciate your review and the recommendation of our app. We will continue working hard to improve our app and customer service to make the user experience better. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers! DSers Team
July 29, 2022
100% recommend! Great customer service and product. Thank you dsers for the amazing service. I uses dsers on multiple stores. I love it.
Hi, We really appreciate your review of our customer service. Our customer service team is always available to answer any of your questions. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers! DSers Team
July 28, 2022
Villanelle grazie ottimo lavoro, aiuto accurato e gestito benissimo, mi son trovata molto bene e son stati dati ottimi consigli.
Hi, Thank you so much for your review. We are glad to know that you had a great experience with our customer service. DSers' customer service team is always here to help you in every way we can. Please feel free to contact us again if you need more help. Happy dropshipping with DSers! DSers Team
July 28, 2022
it was a pleasure to work with Tang, feel free to contact him for support or any help in the future.
Hi, We will make sure to pass the word to our customer service team to let them know you really enjoy working with them. They are always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers! DSers Team
July 28, 2022
I needed help with mapping questions. Wang was my contact and I was very satisfied with the speed and quality of his answers. Thank you very much for your help.
Hi, We will let our customer team know that you had a great experience with them. Thank you so much for your review. We will maintain our dedication and continue to provide a great dropshipping experience. Please feel free to contact us again if you have further questions. Happy dropshipping with DSers! DSers Team
July 27, 2022
Had a challenging syncing order with Aliexpress The help was quick in responding. Very knowledgeable.
Hi, We are thrilled to see your comment on DSers and our customer service. We will keep improving DSers and our customer service to provide a better dropshipping experience for all users. Feel free to contact us if you have any questions. Happy dropshipping with DSers! DSers Team
June 21, 2025
Only used for a while since Oberlo shut down but this is a fantastic app and with great customer service. 5 stars
Hi, We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers! DSers Team
July 27, 2022
Excellent service merci à celui qui a résolue mon problème. Ça été très rapide et j’ai pu continuer la création de mon site.
Hi, Thank you so much for your review. We are happy that you had a great experience with our customer service. DSers is always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers! DSers Team
July 26, 2022
Emma from DSERS was really helpful in solving a problem I was having. Fast response and solution. I highly recommend DSERS to other store owners.
Hi, We are thrilled to see your comment on DSers and our customer service. We will keep improving DSers and our customer service to provide a better dropshipping experience for all users. Feel free to contact us if you have any questions. Happy dropshipping with DSers! DSers Team
July 26, 2022
amazing app and very helpful customer support , easy to use help me in What I need fast and good behavior
Hi, We really appreciate that you enjoy dropshipping with DSers! Our customer service team will be glad to know about your review as they try very hard to help and be responsive to our users. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers! DSers Team