DSers‑AliExpress Dropshipping
Place 100s of orders to AliExpress in seconds & Find...
Rating
4.9
feedback
5,401
chart
#867
All reviews
Review RSS Feed
Aug. 9, 2022
where is my oberlo data? why won't it sync? I have hundreds of items in my store and now oberlo is gone and apparently this is supposed to replace it but there is no option to sync
Hello Hippy Haven, Our customer service team has contacted you to fix this issue. The Oberlo migration period is now over, but our team can help you to make sure you don't lose any data! Please let us know if you need more help once it is fixed, we'll be glad to assist! DSers Team
Aug. 8, 2022
great help and response. was quick to come online to help and walked me through the process and also send helpful links.
Hi, We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers! DSers Team
Aug. 7, 2022
Collins was a great help and solved every issue I was having and explained everything in detail with photos. Excellent customer service. :)
Hi, We really appreciate your review of our customer service. We are always here to provide excellent support to solve your problems. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers! DSers Team
Aug. 7, 2022
This app is very great, I haven't yet tried a perfect purchase for any customer but the service is great, the support is fast, great and polite, every time I need help I find immediate help Thank you for this wonderful service and I am eager to experience completing a purchase for any customer in the future
Hi, We will make sure to pass the word to our customer service team to let them know you really enjoy working with them. They are always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers! DSers Team
Aug. 7, 2022
Olivia has been very helpful answering all my questions and helping me understand how this app works
Hi, We are thrilled to see your comment on DSers and our customer service. We will keep improving DSers and our customer service to provide a better dropshipping experience for all users. Feel free to contact us if you have any questions. Happy dropshipping with DSers! DSers Team
Aug. 5, 2022
Emma me ajudou com pendências para processar pedidos. Foi rápida é eficiente em sua resposta, encontrou com facilidade o problema. Foi excelente
Hi, We are glad you enjoy using DSers. Thank you so much for your review of our app. We will continue making sure to create a better dropshipping experience for all users. Please feel free to contact us if you need more help. Happy dropshipping with DSers! DSers Team
Aug. 5, 2022
The app is great, easy to use and has many features. Support is on top level. Emma helped me solve my issues right away. However there is a bit of confusion when it comes to entering new variants from the same supplier that you already imported the product. You have to manually create variants on shopify and then map them on dser. This creates confusion on sku's and inventory tracking.
Hi, We really appreciate your review of DSers about our features and customer service. It is our honor that DSers can help you with dropshipping! We will continue working hard to provide an excellent dropshipping experience to all users. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers! DSers Team
Aug. 4, 2022
I moved from Oberlo to DSers and I am very happy with their services. I got help and changed all the settings pretty fast. Also the customer service team explained me what settings I should change in order to replace faster the products from Oberlo inventory to DSers.
Hi, Thank you so much for your review. We are happy that you had a great experience with our customer service. DSers is always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers! DSers Team
Aug. 4, 2022
Very good service. Thank you very much for your help, you were able to find the best solution to my problem. Thanks a lot
Hi, We will make sure to pass the word to our customer service team to let them know you really enjoy working with them. They are always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers! DSers Team
Aug. 3, 2022
The app is a bit confusing at first, but the customer service is pretty good. Thanks, Lucy for the help!
Hi there! Thank you for highlighting our support team member in your honest review This is exactly how we focus on our users‘ experience, we want to make sure that all issues are fixed. Please feel free to contact our support team whenever you have any doubts about DSers as we provide 24/7 customer service. DSers team
Aug. 3, 2022
I wanted to thank Lucy for her reactivity and professionalism and for listening. Great service and good person !
Hi, We really appreciate your review of our customer service. We are always here to provide excellent support to solve your problems. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers! DSers Team
Aug. 1, 2022
O atendimento foi perfeito, orientando e auxiliando em como fazer, ajudando de prontidão a resolver o problema. Já usei duas vezes e foram sensacionais.
Hi, We are happy that you enjoy our customers service. We really appreciate your review and the recommendation of our app. We will continue working hard to improve our app and customer service to make the user experience better. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers! DSers Team
Aug. 1, 2022
I was assisted by Jenny regarding an issue I've been struggling with over the past 2-3 days; however, She was able to quicky fix my shipping issue and I was able fulfil my order. Great Service, thanks Jenny!
Hi, Thank you so much for your review. We are glad to know that you had a great experience with our customer service. DSers' customer service team is always here to help you in every way we can. Please feel free to contact us again if you need more help. Happy dropshipping with DSers! DSers Team
Aug. 1, 2022
Excelente suporte do Eden, resolveu o meu problema muito rápido. ajudou me imenso em um problema de erro do Dsers
Hi, Thank you so much for your review. We are happy that you had a great experience with our customer service. DSers is always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers! DSers Team
Aug. 1, 2022
Needed help with changing my pricing feature, I couldn't figure out how to. Helen from the help desk got right on it and I was on my way. Quick and efficient help, thank you Helen.
Hi, We will make sure to pass the word to our customer service team to let them know you really enjoy working with them. They are always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers! DSers Team
Aug. 1, 2022
Thank you Lena for your help with processing my order on DSers-AliExperss platform. After switching from Oberlo, it was very easy.
Hi, We really appreciate your review of our customer service. We are always here to provide excellent support to solve your problems. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers! DSers Team
Aug. 1, 2022
I asked your operative Colins to help me with a mapping issue and the response I got was fast friendly and professional. I must say this is the best thing about DSers as I have found it challenging making the transition from Oberlo. Well done your team is very very good.
Hi, We are happy that you enjoy our customers service. We really appreciate your review and the recommendation of our app. We will continue working hard to improve our app and customer service to make the user experience better. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers! DSers Team
July 31, 2022
i was assisted with Wang and he was vert very helpful and helped with everything i wanted thank you so much
Hi, Thank you so much for your review. We are happy that you had a great experience with our customer service. DSers is always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers! DSers Team
Sept. 16, 2022
Most features in this app work however it is not very intuitive. Also some features are completely BROKEN. Sometimes you have a giant order that fails and the errors give you a list of 3 reasons it MIGHT have failed...which one could it be? It gets worse. Most the time NONE of the listed reasons are why it failed. It gets even worse. The feature that allows you to find items that ship to specific countries? It doesn't work at all. But even worse, it pretends to work so you think you are doing all this work picking out items for these countries only to find out that the items will not ship to those countries at all...now you go back to the failed order and have to figure it out all over again. If they fix these things then its a 4 or 5 star app. But these are game breaking issues that have been this way for MONTHS. FIX YOUR APP
Hello; Thank you for your comment. We have checked the issue you faced. Your order failed due to one of your supplier, and we helped you to fix it. I apologize for the trouble, and we'll work on improving the reasons listed in case of order failure to simplify our user's way of solving potential issues. As for the feature to find products that ship to specific countries, it appears that the AliExpress supplier changed his destination regions, and we'll work hard to improve the feature so that it updates more often and you won't face this issue again. Thank you for taking the time! DSers Team
July 30, 2022
Emma was very helpful and find the solution for me. Great service ! The tracking number was wrong and she managed to update it after 10 minutes ;) !
Hi, We are happy that you enjoy our customers service. We really appreciate your review and the recommendation of our app. We will continue working hard to improve our app and customer service to make the user experience better. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers! DSers Team