All reviews

Rating Breakdown

  • 5
    98% (5,116 ratings)
  • 4
    1% (54 ratings)
  • 3
    0% (11 ratings)
  • 2
    0% (8 ratings)
  • 1
    1% (49 ratings)

Reviews with Text

  • 99% (5,175)
Review RSS Feed Review RSS Feed

5 / 5 Share

May 27, 2022

your service to me helped me a lot. You reply at all times to messages and you have professionalism at work, and you are more than wonderful. I hope the process will be completed safely until its end. thanks DSers team..

Using app

14 days

Total reviews

1

Average rating

5.0

5 / 5 Share

May 27, 2022

Lena answered all my questions with friendliness and efficiency to make sure my oder went through! Always appreciative of excellent customer service. Thank you, Lena!

Using app

41 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

May 26, 2022

Jessica in customer service, helped me yesterday and today with things. She was quick with replying and even went out of her way to map some items for me herself. I assumed transitioning over from Oberlo to DSers was going to be a headache, especially considering how Oberlo customer service usually takes a day to respond but so far with Jessica's help it has been easy.

Store

ShopMac

Using app

1 day

Total reviews

1

Average rating

5.0

5 / 5 Share

May 26, 2022

Great support tonight from Alan - he got me back on track!!! Now the Dsers process is easy!!! A big thanks to him!

Using app

1 day

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 6, 2022

Jessica helped me understand this app! Very helpful person and app is useful to me so far. I will continue to use it.

Using app

5 months

Total reviews

7

Average rating

4.4

5 / 5 Share

May 26, 2022

Excellent app, and attentive customer service, since the migration from Oberlo I can tell Dsers, has a more professional look and way of working. The only thing that is missing compared to Oberlo is the insight on how much you are earning after removing the expense, Oberlo has that and I hope they add this too on Dsers. Thank you! :)

Using app

13 days

Total reviews

3

Average rating

5.0

5 / 5 Share

May 26, 2022

Nephele was great. I had a concern and Nephele quickly reponded and informed me of the proper procedures and checked my account and assured me I did not need to worry. I now know the proper procedures and have something to reference if I ever forget. Thanks so much!!!

Using app

8 days

Total reviews

3

Average rating

4.3

5 / 5 Share

May 25, 2022

I needed help and the chat representative, Nephele, was absolutely helpful and very patient! Awesome!

Using app

6 days

Total reviews

4

Average rating

5.0

5 / 5 Share

Feb. 22, 2023

Nephele helped me figure out how to fulfill my first item after switching from Oberlo. Explained and things well and took screenshots to walk me through the process. Later Zoe helped me work through an issue and even helped with an issue with AliExpress that she is surely not required to do.

Using app

9 months

Total reviews

4

Average rating

5.0

5 / 5 Share

May 25, 2022

I have problems when migrating Oberlo data to DSers. Chris is so helpful and patient with me. I have several problems during the migration process, and he just fix them for me. He is so great! I really appreciate his help. Thank you, Chris.

Using app

7 months

Total reviews

4

Average rating

5.0

5 / 5 Share

May 25, 2022

He tenido problemas con la migración de Oberlo a Dsers, motivo por el que me puse en contacto con atencion al cliente. La atención recibida ha sido genial, aún sin lograr resolverme el problema. Veronica ha sido muy amable, atenta y rapida en la gestión.

Using app

Over 1 year

Total reviews

3

Average rating

4.7

5 / 5 Share

May 25, 2022

very helpful and fast customer service, Helen helped me with some issues I had. I Recommended to any dropshippers

Using app

7 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 7, 2022

I am anew user for this application. seems smooth and fine. I contacted their support via messenger, they are helpful and friendly. One thing I hoped to have is a separate page for notifications, where I can clear the notifications I worked on ( price, availability .. etc ), instead of a button to clear all notifications together. But all in all it is very good. I contacted DSER Support today, and Sylvia helped me very well. She asked to to add a comment about her help. Her help was great, but she kept messaging me to write a review while I was busy with another thing, I asked her to be patient, but she was insisting, which was annoying. I appreciiate her help, but hope she would not chase and be so insisting with people for a review the way she did.

Using app

7 months

Total reviews

2

Average rating

5.0

5 / 5 Share

May 25, 2022

Had trouble linking Aliexpress account for some reason but I used messenger to contact them and Clary helped me out by linking it for me on their end. Great service, thanks.

Using app

1 day

Total reviews

3

Average rating

5.0

5 / 5 Share

May 25, 2022

Emma helped a whole lot with the process from start to finish. She was very communicative and have different alternatives

Using app

8 days

Total reviews

2

Average rating

4.5

5 / 5 Share

May 25, 2022

A "Clary" me respondeu todas as minhas perguntas e me deu todo o suporte que eu precisava, vou estar avaliando ela com 5 estrelas e continuem assim para que possa ter um suporte bem profissional !

Using app

7 days

Total reviews

1

Average rating

5.0

5 / 5 Share

May 25, 2022

Dsers is really a great app for AliExpress Dropshipping! It was really easy to understand how it works and migration form oberlo works perfect. The customer support is extremely fast, helpful and friendly. 5 Stars!

Using app

36 minutes

Total reviews

7

Average rating

5.0

5 / 5 Share

Dec. 8, 2022

Emma was absolutely fantastic. Having just migrated from Oberlo she was prompt, super informative and really knowledgeable about DSers. I don't like change but she has given me confidence that my business will continue to be simple now that I'm using DSers. UPDATE: Still having amazing customer service from Dsers. They are ALWAYS online to help and are super efficient. Couldnt be happier with their service!!!

Using app

7 months

Total reviews

8

Average rating

5.0

5 / 5 Share

May 24, 2022

Just installed and a great app and customer service, definitely recommended! Very satisfied with my experience thus far.

Using app

About 3 hours

Total reviews

3

Average rating

5.0

5 / 5 Share

May 24, 2022

Gracias Aurora por ayudarme con mis dudas sobre la importación de productos. Buen servicio y muy amable!

Using app

10 days

Total reviews

2

Average rating

5.0