DSers‑AliExpress Dropshipping
Place 100s of orders to AliExpress in seconds & Find...
Rating
4.9
feedback
5,401
chart
#730
All reviews
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Dec. 18, 2025
Sean Hutcheson Sr. Outstanding Customer Support Experience I want to take a moment to recognize Teresa from DSers for her truly outstanding customer support. As a new seller facing my very first order issue, I was understandably stressed and disappointed. Teresa immediately stepped in with patience, kindness, and professionalism. She carefully explained the limitations of AliExpress shipping filters, walked me through alternative ways to search for U.S.-based suppliers, and even took the extra initiative to search for replacement suppliers on my behalf. What stood out most was her genuine care and encouragement. Instead of rushing me to a refund, she reassured me, asked me to hold on while she explored every possible option, and made sure I felt supported throughout the entire process. Her communication was clear, timely, and compassionate, which made a frustrating situation much easier to manage. Teresa went above and beyond what I expected from customer support. She treated my concern as if it truly mattered—and that level of dedication makes all the difference, especially for new sellers. DSers is fortunate to have her on their support team. If you ever get the chance to work with Teresa, you are in excellent hands. I would rate her 5 out of 5 stars without hesitation and highly recommend her support to anyone using DSers. Thank you again, Teresa, for your hard work, professionalism, and genuine kindness.
Dec. 18, 2025
Good customer service, especially Fiona, who was very attentive and helpful with my store. Thank you so much
Dec. 17, 2025
Merci infiniment à Rita pour son excellent service !! En quelques minutes, elle m'a aidé à régler mon problème. Merci beaucoup Rita !!
Dec. 17, 2025
Support is awesome - very responsive with simple and easy instructions Many thanks
Dec. 17, 2025
great support, fast and quick answers and knew exactly how to fix the issues that i had. I wish i knew i could do this from the beginning my shop would be doing so much better.
Dec. 17, 2025
I recently contacted DSers support (Teresa) regarding a cancelled orders issue with AliExpress, and I’m very impressed with their service. The CSR who assisted me was quick to respond, clearly understood the problem, and resolved it efficiently. The issue is now fully fixed, and everything is working smoothly again. Really appreciate the professionalism and helpful attitude — excellent customer support! Show less
Dec. 16, 2025
Outstanding customer service from Estefania at DSers! She helped me successfully relink my account to AliExpress so I could continue importing products to my Shopify store without any interruptions. Her expertise was clear from the start, and she handled everything quickly and efficiently. What could have been a stressful issue was resolved smoothly thanks to her knowledge and professionalism. Truly excellent support thank you, Estefania!
Dec. 16, 2025
Gostei muito do atendimento, resolveu minha dúvida e meu problema, obrigado!!
Dec. 16, 2025
Esfania, was very quick and helpfull. Was very satisfied with your services!
Dec. 16, 2025
Jai u un problème avec une commande j'arrivais pas a traiter la commande Jai passer une mauvaise journée mais Zoé mon ange gardien et t'arriver il et exceptionnel il ma règle le problème en deux minute efficace très professionnelle merci mon ange gardien zoé
Dec. 16, 2025
After being charged for DSers Pro, I requested a refund and received inconsistent explanations from support (wrong billing period first, then a different reason to deny the refund). Even after acknowledging an error, DSers changed the justification again instead of resolving the issue, which felt misleading and wasted a lot of time. Before writing this review, I checked public comments/reviews on social media and review platforms and found many similar complaints about unexpected charges and refund requests being refused or handled inconsistently. Based on my experience, if you care about transparent billing and fair refund handling, be very cautious with this app.
Hello, there Thank you for taking the time to share your feedback regarding your recent experience with our support team. We sincerely apologize for any frustration or inconvenience this situation has caused. Upon re-examination by our finance team, it was confirmed that your DSers account did show frequent consecutive login activity between November 10, 2025, and December 10, 2025. According to our refund policy, this type of usage pattern does not qualify for a refund, which our support team has previously communicated. We truly regret any misunderstanding this may have caused. Should you require more detailed information, we can provide a login timeline document including IP addresses for your reference. As this contains sensitive account information, we recommend continuing this conversation through our official channels for your privacy and security: Email: [email protected] Messenger: https://www.messenger.com/t/DSersOfficial Thank you for your understanding. Best regards, The DSers Team
Dec. 16, 2025
SAV rapide et efficace. Jeffery m'a réglé un problème de sécurité en 2 minutes et avec professionnalisme. Il m'a rassuré et guidé dans la procédure. Merci. Je recommande ++
Dec. 16, 2025
"I had a fantastic experience working with Aurora at Desers. She was incredibly professional, patient, and went above and beyond to ensure my issues were resolved. Her communication skills are top-notch, and she made what could have been a stressful situation feel seamless. Desers is lucky to have such a dedicated support professional!"