All reviews

Rating Breakdown

  • 5
    98% (5,178 ratings)
  • 4
    1% (54 ratings)
  • 3
    0% (9 ratings)
  • 2
    0% (7 ratings)
  • 1
    1% (58 ratings)

Reviews with Text

  • 99% (5,239)
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5 / 5 Share

May 11, 2026

Very good support team, helped me until my solution was found.

Using app

28 days

Total reviews

2

Average rating

5.0

1 / 5 Share

May 11, 2026

We've been using Dsers for years, and today's update is the worst I've experienced. From our perspective, the UX team has completely missed the mark with these changes. The update feels like it adds more clicks, more clutter, and more friction to a process that previously worked. For businesses handling a high volume of orders per month, speed and clarity are critical, and the previous layout felt much more streamlined and practical for day-to-day operations.

Using app

Almost 4 years

Total reviews

7

Average rating

4.4

5 / 5 Share

May 11, 2026

great - fast response

Store

SovGodt

Using app

10 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 11, 2026

Timely with good information on resolving my issue.

Using app

9 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 10, 2026

Great app for managing AliExpress orders with Shopify. DSers makes the fulfillment process much easier and faster, especially for dropshipping orders. The support team has also been very helpful and responsive whenever I had questions. Highly recommended.

Using app

About 7 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

May 10, 2026

Great app! amazing customer review

Store

Zerenda

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

May 9, 2026

Cyril was very helpful in understanding the question I had and answering it clearly and precisely. Thank you Cyril, I really appreciate your help in this matter!

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 9, 2026

vey good for customer service was talking with cyril and had the best experience i could ask for

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

May 9, 2026

Ashley was very helpful and resolved my issue promptly. Response time is excellent!

Using app

3 months

Total reviews

6

Average rating

4.3

5 / 5 Share

May 9, 2026

Excellent support experience. We had been struggling with a complicated DSers / AliExpress payment issue for two days, and the support agent patiently helped us identify the real cause: our order was connected to the wrong AliExpress account. They guided us step by step, helped us correct the account setup, and explained what we needed to do before continuing with order payment. Very professional, patient, and helpful support. Thank you.

Using app

About 1 month

Total reviews

2

Average rating

5.0

5 / 5 Share

May 8, 2026

Lacey helped me solve my issue really quickly

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 8, 2026

Tina was very helpful in assisting me with the problem I had & very efficient with her work!

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 7, 2026

I spoke to Luna and she was very patient with me and helped me get my product mapping situated. It was my first order through DSers and it was very confusing but Luna helped me fulfill my order. Great experience.

Using app

22 days

Total reviews

1

Average rating

5.0

5 / 5 Share

May 7, 2026

super pomoc dziekuje pełen profesjonalizm

Store

Anna

Using app

3 months

Total reviews

6

Average rating

5.0

5 / 5 Share

May 7, 2026

super réactivité du SAV! très bon outil

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 7, 2026

Very good support!

Store

Lunea

Using app

Over 1 year

Total reviews

4

Average rating

5.0

5 / 5 Share

May 7, 2026

Outstanding customer support from Dsers! I was dealing with a stuck AliExpress order for my store, and the agent handled everything perfectly. Fast replies, clear communication, and genuine willingness to help. The issue was resolved smoothly thanks to their support. Highly recommended!

Using app

6 days

Total reviews

1

Average rating

5.0

5 / 5 Share

May 6, 2026

ótimo aplicativo, completo e com atendimento rápido

Using app

8 months

Total reviews

2

Average rating

5.0

5 / 5 Share

May 6, 2026

El servicio al cliente más rápido y efectivo con el que me he topado, recomendados 100%

Store

Zenella

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

May 5, 2026

Fantastic service! Helped me instantly, an actual person not AI. Incredible app, very easy to use and straight forward A+++

Using app

Almost 4 years

Total reviews

1

Average rating

5.0