DSers‑AliExpress Dropshipping
Place 100s of orders to AliExpress in seconds & Find...
Rating
4.9
feedback
5,416
chart
#801
All reviews
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Oct. 25, 2025
@DSers after the horror story below i finally place an order for $7.47 (a Week later. yes. that's how long it took) it was fine. the very next day (today) they tell me that none of the three orders i am sitting on right now can be checked out because each and every customer did not order at least enough so that my cost was at least $20 .... let that sink in so... that would mean that every single item that i dropship in the store won't be sent processed unless... not the customer... but my cost for the transaction is at least $20 each individual customer. @DSers I tried to get answers but no one will tell me how a dropshipping supplier can do that? with no warning whatsoever? It started with this.. 2 days ago..... I checked your ticket#46092. Our technical team is waiting for the plugin upgrade. We will inform you here as soon as there is any progress. If you don't mind and have spare time, could you please follow DSers Facebook and paste your comment in this link as well? "https://www.facebook.com/DSersOfficial/mentions First use the keyboard to enter @, then @ DSers - AliExpress Dropshipping Partner Second, write few words then add the tags behind: #supplier #ecommerce Your review would not displayed on your Facebook account , please don't worry" So, now Aurora tells me this..." Dear friends, we can only help you place orders and synchronize order status. We are not responsible for the delivery of orders. Delivery is the responsibility of the supplier. Therefore, if the supplier has not shipped your order for a long time, you need to contact the supplier." Yesterday Cyril had me write this..... "Even when there are problems they help with a solution! Cyril and his tech team are on the ball. He even found me a cheaper drop ship while a tech glitch was being fixed. the price went from $7 to $1 for the item that we sent my customer. Hurray Cyril and Dsers!" I will know better from now on #Total scam #Played #Dsers to be continued on FB...
Hi there, Thank you for reaching out and sharing your concerns with us. We sincerely apologize for the inconvenience you have experienced and appreciate you bringing this matter to our attention. We understand your frustration regarding the minimum order amount. Please note that DSers is a dropshipping tool designed to help users import products and automate order processing. However, the final product costs, shipping fees, and order requirements—including any minimum order amounts—are set by the suppliers on platforms such as Temu or AliExpress. Unfortunately, we are unable to intervene in or adjust pricing or order policies set by individual suppliers. To help prevent similar issues in the future, we suggest looking for suppliers on Temu who do not require a minimum purchase or exploring suppliers on AliExpress, where such restrictions are less common. We have also documented your feedback and will share it with our internal team for review and consideration in future platform improvements. Once again, we apologize for any inconvenience caused. If you have any further questions or need assistance, please do not hesitate to contact us. Have a pleasant day. Best regards, DSers Team
Oct. 22, 2025
Very good customer service from Elora. Prompt and helpful service meant I could solve my issue very quickly.
Oct. 22, 2025
Sandy did a great job as a customer support, solved my problem in a few minutes. Thanks to her I my customers will be happy!
Oct. 22, 2025
I’ve been using DSers with AliExpress for over a year, and the experience has been nothing short of disappointing. Dropshipping is supposed to be about building a business with $0 upfront cost — the customer pays first, then the supplier fulfills the order. But DSers flipped the philosophy upside down. They require the store owner to pay out of pocket first, and only after the product is shipped and the payment clears do you get your money back. That’s not automation. That’s not dropshipping. That’s a cashflow trap that forces you to babysit your store 24/7, spend your own money, and take all the risk — while they take the subscription fees. On top of that, managing hundreds or thousands of products is a nightmare. DSers behaves like everyone only sells 5–10 products, but real dropshippers work at scale. When I raised these issues, support basically said, “That’s how all dropshippers do it.” No — that’s how they’ve made us do it. Big difference. If this platform can’t even respect the original philosophy of dropshipping, it shouldn’t market itself as “automated.” This has been my worst business experience — time, money, and customers lost. If I’m wrong, I’m open to anyone proving it. But the reality says it all.
Hello, Thank you so much for taking the time to share such detailed and honest feedback. We hear you, and we genuinely appreciate you explaining your experience with such clarity — especially after using DSers with AliExpress for over a year. You’re right that the prepaid model can feel contrary to the ideal of dropshipping with minimal upfront cost. This process is currently shaped by payment security and supplier compliance requirements, but we understand how it impacts cash flow and operational ease. We sincerely apologize for the friction this has caused and for any sense that support underestimated your concerns. Managing hundreds or thousands of products should be scalable and smooth, not a daily struggle. We are actively working on improving our system to better support sellers who operate at volume, and your input is truly valuable in guiding those changes. If you’re open to it, we’d welcome the chance to connect you with a member of our team to discuss your workflow in more detail. We’d like to explore whether there are settings, tips, or upcoming features that could better support your business. Either way, thank you again for your candor. We are listening, and we’re committed to doing better. Wishing you the very best with your store. Please feel free to reach out to us and give us any additional details you may have, and we'll be glad to chat to see what we can improve in the future. Here is the email address & official messenger link [email protected] https://www.messenger.com/t/DSersOfficial
Oct. 21, 2025
Janet a été super ! J'ai eu un problème de stock et Janet a su me guider pas à pas pour le résoudre. Ses explications étaient très claires et rapide. Sans elle je n'y serais pas arriver. Le service est super Merci bcp !!
Oct. 21, 2025
fast customer support (Luna)! in no time she helped me with the questions I had regarding delivery and shipping!
Oct. 21, 2025
DSers support was very accommodating and helpful! The process was fast and smooth, and they guided me clearly on how to handle my orders. Excellent service — highly recommended for anyone doing dropshipping!
Oct. 20, 2025
I am happy with the Fast service and also step by step guidance. Even answered some silly questions in professional way.
Oct. 19, 2025
J'ai eu un très bon accueil de la part de Blanca qui m'a aidé à comprendre comment fonctionne Dsers ! C'est parfait ! Je pourrait continuer sereinement mon parcours de e-commerçant sur Shopify !
Oct. 17, 2025
Sandy has provided excellent service. I needed to fulfill an order for a region where very little amount of providers ship to and as I couldn't find an alternate provider she found an alternative in no time.
Oct. 17, 2025
Cyril is absolutly amazing! helped me alot with patient and good explenations!
Oct. 17, 2025
I had an excellent experience with the DSers support team- Aurora! The representative helped me fix my shipping rate settings and saved me from unnecessary shipping fees. They were quick, knowledgeable, and very patient while explaining everything clearly. Thanks to their help, my store’s shipping is now perfectly set up and cost-effective. Truly appreciate the amazing support — highly recommend!
Oct. 16, 2025
To all suppliers: I am looking to replace my current DSERS products with higher-quality alternatives. DSERS delivery times are too long, and the product quality does not meet expectations. Please contact me if you can offer reliable supply and competitive terms.
Hi there Thank you so much for taking time to write this feedback to us. Would you mind reaching out to us with more details about the situation? Any more light you could share on what happened and would help us to find the right solution moving forward. Here is the email address & official messenger link [email protected] https://www.messenger.com/t/DSersOfficial DSers team
Oct. 16, 2025
I would really recommend this dropshipping partner as it has fast customer support responce times! The platform itself is easy to use and has all of the necessery features you would need.
Oct. 15, 2025
easy to use a great customer service, was helped by Krystal for shipping issues and she responded really quickly and stepped into help :) good experience