DSers‑AliExpress Dropshipping
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Rating
4.9
feedback
5,399
chart
#760
All reviews
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Sept. 9, 2025
Sept. 9, 2025
App support doesn’t understand even the simplest issues. They are not aware of the app features. They don’t know English, and when we want to translate, they give false information like “English is our native language.” Even the smallest matter takes hours. Instead of fixing bugs, they brush it off by saying, “we tested it, it works.” I spoke with Leona, but all the support agents are like this.
Thank you for providing such detailed feedback about your experience with our support team. We sincerely apologize for the frustration and inconvenience you have encountered. We are taking your comments about the support team's knowledge and language skills very seriously. This is not the level of service we wish to provide, and we are immediately reinforcing training protocols to ensure all agents are fully proficient with our app features and can communicate effectively. We are taking your feedback very seriously and are committed to making immediate improvements to our training and processes.Thank you for holding us accountable.
Sept. 8, 2025
I had the pleasure of working with Zico from the DSers support team, and I couldn’t be more impressed. Zico was extremely patient, professional, and knowledgeable. They quickly understood my issue, guided me step by step, and made sure everything was resolved smoothly. What stood out most was the clear communication and the extra effort to ensure I felt confident moving forward. It’s rare to find customer support that truly goes above and beyond, but Zico did exactly that. I left the conversation not only with my problem solved but also with a much better understanding of the platform. Huge thanks to Zico and the DSers team for the outstanding service!
Sept. 8, 2025
I have a problem on dser for the mapping and Luna is helping me with the situation. She help me check if everything is okay and update me as soon as possible. The response was fast and im so happy about it. Thank you for the assistance!!
Sept. 8, 2025
KIMI was very patience & helpful to my issues & manage to get it resolved. Thank you! Good job KIMI!
Sept. 8, 2025
great support of rita really helping me out. also when dsers has some flaws with deactivating automatic pricing. rita helped me out. support is really great there. five stars. and hopefully that flaw is fixed soon by dsers
Sept. 7, 2025
I was trying to link my new store to my other store and I did something wrong and lost it all. I was about to have a heart attack. I went to chat ond was working with Lucy the most wonderfull person. Took me step by step and was albe to get the products back on my first store and show me how to link the second store. Now all is good and I can not thank Lucy enough for the help I recived.
Sept. 6, 2025
I had the pleasure of working with Vivan today and she was such a tremendous help. I was having issues with my store products showing as sold out and she guided me with such patience on how to fix my issue. Being a person who is a visual learner, her taking pictures of the steps I needed to take to fix the issue helped tremendously. I wish i could put her on speeddial. Thank you again for your guidance.
Sept. 6, 2025
Vivian is very helpful I can’t thank Vivian enough for the help she gave me with my online store. I was stuck with a major problem that I just couldn’t figure out on my own, but she stepped in and guided me through the entire process with patience and clarity. What I really appreciated was how she didn’t just fix the issue, but explained everything along the way so I actually understood what was going on. She made the whole process stress-free and solved my problem quickly and effectively. If you’re looking for someone reliable, knowledgeable, and genuinely supportive, Vivian is the one to go to. Highly recommend her!
Sept. 6, 2025
servizio di assistenza DSers ottima,gentili disponibili e molto rapidi.Ho avuto il piacere di chattare con Elora.Bravissimi grazie
Sept. 6, 2025
Great support, very helpful and solved my problem. Rick was very kind and attentive.