DSers: Dropship+AliExpress+AI

All my issues were resolved by Rick. I truly appreciate him taking the time out leading me step by step completing my orders. Outstanding job!!

Belle expérience. J'ai rencontré quelques difficultés avec une commande annulée par mon fournisseur et en contactant Dsers, j'ai été accompagné par un agent qui a été très efficace et qui a pu m'aider à résoudre mon problème du moment.

Équipe support très réactive, et qui personnalise son aide au compte qui appelle à l'aide. Merci pour vos services.

I recently contacted DSers support (Kimi) regarding a currency conversion issue with AliExpress, and I’m very impressed with their service. The CSR who assisted me was quick to respond, clearly understood the problem, and resolved it efficiently. The issue is now fully fixed, and everything is working smoothly again. Really appreciate the professionalism and helpful attitude — excellent customer support!

Today I had the pleasure of the lovely Elora who assisted me with an issue with my account being disabled by Aliexpress. I had orders to fulfil and I felt so stressed out and could not fix it alone. I had sent a few emails to the support on DSers but then found the messenger option and Elora helped me fix the issue. She remained so patient and was very kind as she went through each step with me until we fixed the problem and we managed to get my orders fulfilled. I am so grateful for her help, professionalism, patience and kindness. Thanks so much Elora.

Holly responded very quickly. She knows her stuff.

Lacey has been an incredible help with my dropshipping business. She quickly identified and resolved the issues I was having with attaching new products to delivery, making the process far more efficient. Beyond that, she went the extra mile to review other areas of my store, suggesting smart ways to improve product quality and overall workflow. She’s very easy to communicate with, shares her knowledge clearly, and genuinely listens to what I need. Her professionalism and attentiveness made everything effortless. I honestly hope I keep getting Blanca’s support for future sessions — she’s an absolute asset. Thank you

had a problem refunding one of my customers, got in touch with Wendy at DSers and she fixed my problem very quickly and was super polite and nice. Thanks Wendy!

thank you Zico for a very fast and helpful support !

Cela fait 4 ans que j'utilise Dsers pour vendre mes produits, et je suis satisfaite du service . Aussi j'ai eu affaire à leur service support, via Messenger, c'est top : réactivité et qualité de suivi et de support fournis. merci a vous

Customer support is so good for the best service the customer support is strong I have been facing the pricing problem in my account the problem was resolved I so happy to tell that the customer support is strong and good enough

Really helpful, they are helping you with your problem with care

I consistently have issues following the mapping method. I'm learning but Fiona came to my rescue and helped me get my orders processed! A big thank you Fiona!! :)

Atendimento rápido e preciso!

Excellent platform excellent customer service fast and efficient specially Rita today was exceptionally helpful and efficient ... Thank you Rita

Shayla me ayudo muchísimo con muchas de las dudas que tuve con respecto al proceso de sincronización de inventario entre shopify y DSERS. Fue ágil y rapida en sus respuestas ayudando siempre con capturas de pantalla. Fue paciente y respondió todas mis dudas. Una gran profesional.

very suppportive

I’d like to sincerely thank Célia from the DSers team for her outstanding support. She was responsive, clear, and very professional throughout our exchange. Thanks to her guidance, I was able to resolve my issue quickly and with confidence. It's always a pleasure to be assisted by someone so knowledgeable and attentive — a real asset to DSers' customer service. Thank you again, Célia!

Me están mandando los productos con la imagen como parte del texto,lo que hace que mis productos en la tienda no salga con alguna imagen. Llevo más de 3 días notificando a soporte y me dicen q es problema de shopify, les pongo ejemplos con fotos y evidencias que el problema es suyo, pues la importación a mi tienda lo hace solo en un recorrido del 90%, las fotos en su app no se muestran, solo se muestran las que en un inicio importé, les explico que con esos primeros productos que ya tengo bien en tienda lo intenté a volverlos a importar y salen igual de mal. Es decir, todo ha sido un desastre, y no recibí solución alguna. De hecho tengo una suscripción paga.

great customer service