DSers: Dropship+AliExpress+AI

very suppportive

I’d like to sincerely thank Célia from the DSers team for her outstanding support. She was responsive, clear, and very professional throughout our exchange. Thanks to her guidance, I was able to resolve my issue quickly and with confidence. It's always a pleasure to be assisted by someone so knowledgeable and attentive — a real asset to DSers' customer service. Thank you again, Célia!

Me están mandando los productos con la imagen como parte del texto,lo que hace que mis productos en la tienda no salga con alguna imagen. Llevo más de 3 días notificando a soporte y me dicen q es problema de shopify, les pongo ejemplos con fotos y evidencias que el problema es suyo, pues la importación a mi tienda lo hace solo en un recorrido del 90%, las fotos en su app no se muestran, solo se muestran las que en un inicio importé, les explico que con esos primeros productos que ya tengo bien en tienda lo intenté a volverlos a importar y salen igual de mal. Es decir, todo ha sido un desastre, y no recibí solución alguna. De hecho tengo una suscripción paga.

great customer service

Teresa was amazing helping with my issues I had with dsers and aliexpress. She was very polite and helped me through every step to get the problem resvolved

Teresa from customer support helped me no problem!

Luna was helpful in advising me of a fulfillment issue and took time to find alternatives. A great help

ich bin immer wieder begeistert, wie schnell sich der Support meldet, die Situation erfasst und eine Lösung bereit stellt, die sofort funktioniert.

Muy buena app. La versión gratuita da para mucho, la version paga debe ser mucho mejor, la probare el mes que viene, sobre el soporte: Excelente servicio, a pesar de estar en un horario distinto, Lena, la ejecutiva, se tomo todo el tiempo necesario para clarar mis dudas y ayudarme a solucionar el inconveniente que tenia.

@DSers after the horror story below i finally place an order for $7.47 (a Week later. yes. that's how long it took) it was fine. the very next day (today) they tell me that none of the three orders i am sitting on right now can be checked out because each and every customer did not order at least enough so that my cost was at least $20 .... let that sink in so... that would mean that every single item that i dropship in the store won't be sent processed unless... not the customer... but my cost for the transaction is at least $20 each individual customer. @DSers I tried to get answers but no one will tell me how a dropshipping supplier can do that? with no warning whatsoever? It started with this.. 2 days ago..... I checked your ticket#46092. Our technical team is waiting for the plugin upgrade. We will inform you here as soon as there is any progress. If you don't mind and have spare time, could you please follow DSers Facebook and paste your comment in this link as well? "https://www.facebook.com/DSersOfficial/mentions First use the keyboard to enter @, then @ DSers - AliExpress Dropshipping Partner Second, write few words then add the tags behind: #supplier #ecommerce Your review would not displayed on your Facebook account , please don't worry" So, now Aurora tells me this..." Dear friends, we can only help you place orders and synchronize order status. We are not responsible for the delivery of orders. Delivery is the responsibility of the supplier. Therefore, if the supplier has not shipped your order for a long time, you need to contact the supplier." Yesterday Cyril had me write this..... "Even when there are problems they help with a solution! Cyril and his tech team are on the ball. He even found me a cheaper drop ship while a tech glitch was being fixed. the price went from $7 to $1 for the item that we sent my customer. Hurray Cyril and Dsers!" I will know better from now on #Total scam #Played #Dsers to be continued on FB...

Very good service by "Sandy". Helped me quickly resolve an order

Sandy did a great job as a customer support, solved my problem in a few minutes. Thanks to her I my customers will be happy!

Great

Thank you for your support!!! the attention was awesome and very fast!!!!

Thanks to Chloe that helped me with my orders

fast customer support (Luna)! in no time she helped me with the questions I had regarding delivery and shipping!

I am happy with the Fast service and also step by step guidance. Even answered some silly questions in professional way.

J'ai eu un très bon accueil de la part de Blanca qui m'a aidé à comprendre comment fonctionne Dsers ! C'est parfait ! Je pourrait continuer sereinement mon parcours de e-commerçant sur Shopify !

Sandy has provided excellent service. I needed to fulfill an order for a region where very little amount of providers ship to and as I couldn't find an alternate provider she found an alternative in no time.

Cyril is absolutly amazing! helped me alot with patient and good explenations!