DSers: Dropship+AliExpress+AI

I was having issues placing orders. They were not going through, and I got soooo stressed out. I reached out to support and Luna was incredibly helpful! I am beyond grateful for her help :)

I had an excellent experience with Janet from Desers customer service. She was friendly, attentive, and quickly resolved a tricky issue with my account. Her professionalism and kindness made the whole process stress-free — highly recommended! thanks Janet

J’ai eu un problème pour me connecter à mon compte DSers et je pensais devoir attendre longtemps avant d’obtenir de l’aide. J’ai donc contacté le service client sur Messenger. À ma grande surprise, Kimi m’a répondu immédiatement avec une réactivité incroyable. Il a pris le temps de comprendre ma situation et m’a guidé étape par étape avec des explications claires. Grâce à son aide, mon problème a été résolu très rapidement. Je suis vraiment impressionné : un service aussi rapide, humain et efficace mérite d’être mis en avant. Cela fait plaisir de voir une équipe professionnelle qui place réellement le client au centre de ses priorités.

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Amazing Support from Aurora at DSers! I want to give special thanks to Aurora from DSers support. She guided me through the entire process of connecting DSers to AliExpress and made everything so simple to understand. Aurora showed me step by step how the order process works — from syncing Shopify orders into DSers, placing them on AliExpress, to getting the tracking updated automatically. She was clear, patient, and extremely professional. I came in feeling confused, but Aurora explained everything in a way that gave me full confidence to handle my orders going forward. Aurora is a true asset to DSers, and I’m very grateful for her outstanding support!

Isak from the DSERS Support Team provided me with quick and effective assistance and even took care of some tasks on my behalf. Really appreciate the support!

Blanca did a great job, she helped us to solve my problems.

Thank you so much for the help Zico!

Zoey provided excellent support – quick, knowledgeable, and very friendly. Thank you!

Aurora was great, she helped me with everything!

Merci beaucoup pour votre aide, j'ai été guidée de début à la fin pour mon problème, une personne très sympathique et à l'écoute !

“I’ve had such a great experience with DSers every single day. Today, Rick helped me fix a stock issue I’d been stuck with for days—she was absolutely amazing! Honestly, she felt more like a coach guiding me step by step. What I love most about DSers is the support team; they always make me feel at ease because I know someone is there to help, even when we’re in different time zones. Truly caring and reliable service!”

#Sandy thanks for your professional guidance

Good app. Good customer service. Aurora was great.

Embora demoramos alinhar o que estavamos em questão, como foi ocaso dos outros atendentes, que por sinal encerramos sem resolver, acredito que finalmente resolvemos nesse contato, está de parabéns Kimi! obrigado pelo atendimento, pela pasciência que teve

App support doesn’t understand even the simplest issues. They are not aware of the app features. They don’t know English, and when we want to translate, they give false information like “English is our native language.” Even the smallest matter takes hours. Instead of fixing bugs, they brush it off by saying, “we tested it, it works.” I spoke with Leona, but all the support agents are like this.

I have a problem on dser for the mapping and Luna is helping me with the situation. She help me check if everything is okay and update me as soon as possible. The response was fast and im so happy about it. Thank you for the assistance!!

KIMI was very patience & helpful to my issues & manage to get it resolved. Thank you! Good job KIMI!

Perfect