All reviews

Rating Breakdown

  • 5
    79% (340 ratings)
  • 4
    5% (22 ratings)
  • 3
    3% (12 ratings)
  • 2
    2% (7 ratings)
  • 1
    11% (49 ratings)
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5 / 5 Share

June 27, 2019

I found the app and the whole software really easy to use. Any questions I had were answered swiftly, making the whole integration seamless. Really pleased I switched.

Using app

12 months

Total reviews

9

Average rating

5.0

5 / 5 Share

June 16, 2019

Easyship has made it very easy for us at Fashionables Boutique to fulfil our orders. Now that I have them to help me it's a lot easy to complete orders.

Using app

19 days

Total reviews

2

Average rating

5.0

5 / 5 Share

June 13, 2019

The interface takes a while to get used to but once you do, it is a really great tool! This app really made my life so much easier with its variety of couriers and ease of use. What I especially like is how all the product info is automatically synced from my store so that the customs information and addresses are auto-filled into the shipping label for me. All I have to do is download the labels and print them. I particularly appreciate the support that I received, whenever I had problems it was super easy to get help quickly. I would say this app has given me one of the best customer service experiences I have ever received, with how accommodating and helpful they were. I hope to keep using this as my store grows!

Using app

Over 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

June 11, 2019

It is a great app for shipping it gives you multiple rate and many options. It needs you to input products and boxes then it work Great

Using app

23 days

Total reviews

1

Average rating

5.0

5 / 5 Share

June 10, 2019

Great app and Great customer Service. Enjoy the regular tips for improvement and saving money, One of the most important factors of operating a small business!!

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

June 6, 2019

Even though the operations interface needs time to study at the very beginning, the setup can be completed in reasonable time. It's handy as there's no need to re-input information like logo but addresses. A fantastic team to make the logistic processes streamlined. Make the selection choices of courier services more versatile and effective. Improve efficiency in shipping to various locations around the globe ! Thanks from tulips.com.hk

Using app

Almost 3 years

Total reviews

15

Average rating

4.9

5 / 5 Share

June 4, 2019

Great service that enables to ship to ANY location, David Um was great assistance to the brand when needed and it is great to know that you have someone there to help! 5/5 10/10

Store

GRWTH

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

June 2, 2019

Really has helped improved our shipping and control the cost. It's so much simpler to get our products ready to ship and we're confident that we're getting the best prices.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

May 28, 2019

Originally, we found the shipping process difficult, but now that we discovered the easyship app, it's so much easier to understand because they do most of the hard work for you. We got assigned to David, and he has helped us every step of the way by answering and explaining any questions we had, we really appreciate the help David!

Using app

Over 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

May 17, 2019

Before using Easyship we used three different app's for our domestic and foreign shipments. Now with Easyship it has streamlined our shipments into one app that has all shipped information on one page. I would recommend for any eCommerce vendor to control their shipments.

Using app

Over 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

May 17, 2019

Easyship has allowed us to take control of our shipping with an easy to use interface. We can now offer shipping options to our customers based on cost and time and overall our delivery times have improved significantly. Customer service is also amazing. Tracking details are very detailed and easy to access and resend to customers when they experience issues with a courier or a delivery. Thank you Easyship!

Using app

4 months

Total reviews

2

Average rating

5.0

5 / 5 Share

May 13, 2019

This app really saves a lot of trouble - and offer more efficient shipping options for customers. Any questions you have can be directly answered during the weekly training session with the experts! Just one thing I hope to improve with the prepaid tax duties --- For easyship to offer cheaper courier handling fees, as it is at times more expensive than shipping. Otherwise, it does not seem to make sense to turn it on for non-expensive products.

Store

Maeso

Using app

Almost 5 years

Total reviews

4

Average rating

4.3

5 / 5 Share

April 25, 2019

This application is a must have, if you have plenty of shipment. It save the trouble of fulfillment, inserting tracking code and Notifying the customer! Dimensions of the product for packing could definitely be improve though. But with time this application will really benefit any company!

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 2, 2019

**Edit** It was a rocky start but Jess from Easyship called and immediately jumped to help us with anything we needed to get going. She was patient and knowledgable. We look forward to using the Easyship system! I spent an entire 9 hour day trying to set this app up. Never succeeded. No real support except for them to send you links for you to read their info which only gives you more questions. No thank you! I will return to Go Shippo

Store

Shore

Using app

About 4 years

Total reviews

5

Average rating

4.6

5 / 5 Share

April 20, 2019

We love this app! Made things easier to ship international. The rates for shipping are great. We definitely recommend the Easyship app GS4LESS

Store

GS4LESS

Using app

About 1 year

Total reviews

8

Average rating

5.0

5 / 5 Share

March 29, 2019

Great app. Saved me a ton of time, has great rates, and my rep (Stephen) is awesome.

Using app

About 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

March 27, 2019

So far so good! Just started using this app and we love it. It's easy to use and their customer service is unbeatable. It's the best shipping service we've tried thus far.

Using app

16 days

Total reviews

5

Average rating

4.2

3 / 5 Share

March 24, 2019

Easyship has initially been a big help. The pros: 1. pay as you go 2. tracking page with banners 3. Pretty good customer support Cons: We had a problem with a shipment to Malaysia using Fed Ex and they have tried to help clear that up but it has been very slow going and then recently for the past 5 days, we have not been able to use Fed Ex at all with Easyship. I like what they do offer but I am hoping the other problems we have had will clear up. Just be aware there may be a few problems.

Using app

Over 2 years

Total reviews

1

Average rating

3.0

1 / 5 Share

March 23, 2019

I used easyship service to ship out my KickStarter parcels from Singapore to US. After about 3 months, I was billed for almost $300 due to discrepancies in the parcel sizes and weight. If you want to be fair to your customer, do a check during the collection of the parcels, not billing your customer AFTER 3 MONTHS of the shipment. What guarantee do you have that the parcels does not distort in your warehouse?

Using app

About 2 years

Total reviews

4

Average rating

3.3

Developer Reply

Hi, Thank you for taking the time to share your feedback. I am truly sorry to hear about your experience and understand your frustration. At Easyship, we strive to provide excellent service. Please contact us with your Easyship account details so we can investigate and resolve this matter promptly. Thank you for your patience and understanding. Thanks, Ben (Marketing @Easyship)

1 / 5 Share

Sept. 16, 2019

UPDATED REVIEW: HIDDEN FEES! BEWARE! The app has started charging shippers "residential fees" which are never disclosed beforehand. Easy ship obviously realized their mistake and started adding a "residential fee" option before checkout to make it easier, but then they discontinued this feature and I am being charged these hidden fees again! This is absolutely ridiculous.

Using app

Over 1 year

Total reviews

5

Average rating

2.6

Developer Reply

Hi there, Thanks for taking the time to provide your feedback and I'm sorry there has been some confusion about Residential Fees. Couriers may charge an additional residential area surcharge, depending on the destination address. The information regarding the residential surcharge is made available in your dashboard when selecting the courier To support shipments to or from residential locations, the couriers define a residential location as a collection or delivery to a home, including a business operating out of a home that does not have an entrance open to the public. A surcharge applies to each package collected from or delivered to a residential location. You can find more information in our Help Centre article here: https://support.easyship.com/hc/en-us/articles/360024835071-Residential-Area-Surcharges We hope this information helps and if you require any further information, please feel free to reach out to us at [email protected] and our team will do all they can to help. Kind regards, Easyship