Shopify Inbox
Connect with shoppers and drive sales with chat
Rating
4.7
feedback
5,038
chart
#330
All reviews
Review RSS Feed
Feb. 1, 2021
I love this app. It's great that I can chat using the app and my customers receive messages as texts once they are offline. I would give this 5 stars if I could change the prompts. "Check order status" is not relevant to my customers and confuses them. Pls change the coding to allow shop owners to add different conversation starters.
Hello Plant Gather, thank you for your thoughtful review and feedback! I'm so glad that you are loving the app so far! And, find it convenient to communicate with customers. Being able to enable/disable the automated order look-up feature along with adding additional automated flows is a great suggestion! I will be sharing this feedback with our Developers. If you ever need any help, have questions or even more feedback, feel free to reach out to our team via the support link in the app, or directly at [email protected]. Thanks again, Ruby C. Senior Support Specialist - Ping
Jan. 21, 2021
It's an okay start, but the browser based functionality is where we need to be. As it stands, you can't even set a conversation to closed from a browser. Piping everything thorough a phone app means you're forcing a company to use someone's personal device to monitor messages, rather than having a team take care of it.
Hi Little Shop of Magic, thank you for the review and feedback! Although the app functionality seem limited at this time for our Web users (shopifyping.com), we are working releasing all features, message management, across all platforms (iOS, Android and Web) throughout the year. We recently released the ability to assign conversations to Staff for Web. Keep your app version up to date to see those releases. If you ever need any assistance with the app, or have further feedback and suggestions, feel free to contact our team directly at [email protected]. Kind regards, Ruby C. Senior Support Specialist - Ping
Jan. 2, 2021
Can't set opening hours and the notification does not work every times. better just when its closed let costumers write email right away or send on Messenger
Hi Ledimporten, Thanks for taking the time to submit feedback and a review! Currently, only iOS users are able to set hours of availability within the Shopify Ping app for Shopify Chat. We understand how this is an important feature for merchants and our developers are working this feature on Android and Web/desktop. I don't have an exact date for when this feature will be available on Android. But keep an eye out for app updates! If you have any questions issues or additional feedback, please feel free to reach us at [email protected]. We continually work towards making Shopify Chat a better app and rely on your feedback! Thanks again, Ruby C. Senior Support Specialist - Ping
Oct. 30, 2020
The app is straightforward and easy to install, as well as customize. However, the usefulness is severely limited for non-iOS users, even with the new desktop Ping release. At minimum, the ability to set an availability schedule is a must. Will gladly re-evaluate once the feature set is improved.
Hello Science Shepherd, thank you very much for your great feedback and review! Yes, Android is more limited at the moment, however we will definitely be releasing the same features that are currently available on IOS devices. Please keep the app updated so you have those as soon as they are released. Glad to see you are aware of Ping for desktop, hoping that helps with your customer conversations. If you have further feedback, questions or concerns, get in touch with us directly at [email protected] Best regards, Veronica N. Senior Support Specialist - Ping
Oct. 28, 2020
It's a good start. It works immediately out of the box. I would like people to be able to enter their names. Pre-done text excerpts for when you're away, or hours available to chat would be great. Saved chats so you can view or respond on desktop would be good too.
Hello Ediblephotos.ca, thank you for your feedback and review! The features you are wanting are currently only available on IOS devices, but will be coming soon to Android devices. We have just launched Shopify Ping for desktop! Login with your store credentials at shopifyping.com and enjoy chatting with your customers on the easy to use desktop version. If you have any questions, don't hesitate to contact us directly, [email protected]. Best regards, Veronica N. Senior Support Specialist - Ping
Oct. 7, 2020
I like this app, but it's so frustrating that it's impossible to get rid of this text on top of the pop-up chat: "Leave a number and we'll text you back as soon as we're available (an email address works too)." Even, after contacting support, I didn't manage to succeed. Is it just me, or is that text really unnecessary and ugly?
Hi Amber Guru, thank you for your honest feedback and review! The "Leave a number .." banner is not removable at this time, as it's meant to link up a phone number or email address to an existing customer. If your customer list recognizes a phone number or email address, it will replace that with their name to personalize the chat! If it is not recognized, a customer account will be created and then you can market to them at a later time. However, we are noting it would be great to have this as an option to edit or turn/off on, so will be adding your request to our product team. :-) Hope that clears up any confusion, and again, thank you for your feedback. This is very helpful so we can improve our products! All the best, Veronica N. Ping Support
Sept. 15, 2020
Early days as we have only just installed this app on our online hat shop: fascinatorsdirect.co.uk The Shopify live chat app seems easy to use and it's free which is great but you will need to download Shopify ping to reply to your customers. It's quite basic compared to some other paid apps and it lacks to ability to customise the appearance which is a shame. Hopefully, Shopify will improve the app over time.
Hello Fascinators Direct, thank you very much for your review and feedback! Yes, in order to answer visitor queries on your site on your mobile device, the Ping app is required to download - although that is also free from the Google Play store or the Apple App store. :-) We are working to improve Shopify Chat and release new ways to customize the widget. Please keep your app updated so you can benefit from the new features! Again, thanks for your feedback, it is really appreciated! Best regards, Veronica N. Kit & Ping Support
June 16, 2020
For now 3 stars, because the app works (also with Android). We need options to customize the icon (for instance: size and exact position on the screen). It could be a great app in the near future. Thanks for the effort. :)
Hi Drone Class. Thank you for that feedback! We're always looking for ways to improve our product, so this is definitely something we'll be sure to pass along to the team. :) If you ever have anymore feedback, or questions, please feel free to reach out to us at [email protected].
June 1, 2020
There are some things I like about this app, how it is integrated into the website, how you can make sales directly from it. At the same time, it is annoying that it is so barebones. Also, the constant (1) notification when my customers are on the site I find annoying. I have set limited hours of availability, but if they are online when I am not available, the app still acts like I am there until I respond. Then my automated "I am not here" message shows up. But... this is super annoying. It is misleading to our customers. I would love to make the chat unavailable entirely when we are not there.
Using app
About 1 month
Total reviews
1
Average rating
3.0
Hi KJ Urban Winery & Craft Brewing Supplies. Thank you for your feedback! At this time there is no way to hide the chat completely when outside of your available hours, however, we always appreciate hearing how we can improve upon our product. :) Our team has recently released a feature for Shopify Chat in which a buyer is now prompted to leave an email address along with their questions should they wait longer than a few minutes for a response. The Chat will search the buyer’s response for an email address, and if one is found Shopify Chat will then replace the visitor’s placeholder title of “1SC” with their email address in order for you to be able to follow up. :) If you have any other questions or feedback please don’t hesitate to reach out to our team directly at [email protected]!
Feb. 6, 2020
Overall this apps is great. And I will giving 5 star if this app allow send images through the chat
Dec. 12, 2019
I use this app to respond to customer chat requests because it works with apple chat when valid. I think the functionality is pretty good. Chat works on all devices I have tested and I can respond to multiple at a time. My only complaint is that it has to be used with Ping to respond with customers. It gets very tedious using my iphone to respond to all requests. I would love some functionality to respond via computer at some point.
Aug. 22, 2019
I have multiple stores and they App only works with one store login? will they upgrade so you can use it on many stores?