JetPrint: Print On Demand
Create and Sell High-Margin Products with Print On Demand
Rating
4.0
feedback
407
chart
#1,067
All reviews
Rating Breakdown
Review RSS Feed
Dec. 15, 2021
This site has so many great things about it. Unfortunately, SHIPPING TO THE USA SUCKS AND IS VERY UNRELIABLE!!!! If you want to supply your store with items then yes. Selling online to customers STRONG NO!!!! They need USA shipping suppliers and manufacturers for better shipping times. Currently they vary from 16 to 25 days. Sits in China for 8 to 10 days.
Hello, Thank you for sharing your feedback with us. We apologize for any inconvenience you may have encountered while shipping to the United States. Firstly, we want to assure you that we have expanded our customer service team to provide better assistance with any questions or concerns you may have. Typically, we deliver your order to the carrier within the estimated production time. However, delays can occur due to various factors beyond our control. If you need expedited shipping, we recommend selecting the fastest shipping option available during checkout to ensure prompt delivery of your order. Thank you for choosing JetPrint. We look forward to serving you again.
Dec. 14, 2021
Ordered fast shipping over 2 weeks ago, after 1 week in production they said it will be send 1-2 days after another week it's still in production. For 75 dollar for a watch you can get for 12 dollar on Ali express, and then this kind of service?!
Hello, We deeply apologize for the delay in producing your order. We've recently bolstered our staff in the watch production line to expedite processing times moving forward. Concerning pricing, we hear your feedback. Our product pricing is influenced by several factors, such as material quality and production processes. Rest assured, we've taken your comments on pricing into account and made adjustments accordingly. Your business is important to us, and we sincerely hope you'll give us another opportunity to provide you with better service. Thank you.
Dec. 23, 2022
NEW UPDATE: Back to 1 star for JetPrint. It’s Christmas and 5 blankets arrived too small (ordered 60x80”, came 57”x77”, 3 “ shorter in length and width than usual) AND the designs were squished in from the sides, very clearly evident with circular images looking drastically oval. I provided photos and videos of the warped designs and size error and I’m being told the designs are “normal”, that the errors are “not the fault of the factory”, and that they “can’t be remade”. Even with side-by-side images of the warped blankets and the original blanket design. Absolutely unacceptable. UPDATE: I am updating my review from a 1 to a 3 as JetPrint has finally responded and is issuing replacement blankets for those that arrived in the wrong size. Jennifer was kind and courteous and, though it was a delayed response, she was helpful. Will update my review again once the replacement items are received in good order. Original Review: Customer service is obviously not a priority for JetPrint. I've ordered multiples of the XL fleece blanket ((78.7 x 59.1 inches) and they are arriving in the Youth size (55.1 x 43.3 inches). I have attempted to contact JetPrint twice and have not heard back. My customers have paid for these items and are requesting replacements and/or their money back. I can't offer them either of these until JetPrint refunds the orders or informs me they are replacing the items with the correct size.
Using app
About 1 year
Total reviews
2
Average rating
3.0
Hello, We apologize for any inconvenience caused by the issues you faced with your previous order. We have initiated the refund process for your order. Please don't hesitate to reach out to our customer service team if you require any additional information to expedite this process. Once again, we sincerely apologize for any inconvenience caused and appreciate your patience and understanding. We look forward to the chance to offer you improved service in the future. Thank you.
Aug. 12, 2021
I ordered 3 pair of jeans. 2 was the regular shipping, and 1 was for "expedited" shipping. the quality was a 0/10, it felt like paper. see through material. Its been a month and they still haven't shipped the "expedited" pair.
Hey there, We extend our sincerest apologies for the disappointment you experienced with the quality of the jeans you ordered through our JetPrint app. Rest assured, we have taken immediate action to address this issue. Regarding the delayed shipment of the "expedited" pair, we are currently investigating the matter to understand the cause of the delay. In the meantime, we have initiated the refund process for you. Although we do not have a chat history with you, we want to ensure that you receive the assistance you deserve. Please feel free to contact our customer service team to provide any relevant information necessary to expedite the refund process. Once again, we apologize for any inconvenience this may have caused. Your satisfaction is our top priority, and we appreciate your understanding and patience as we work to improve our services. We hope to regain your trust and welcome you back to our JetPrint app for a better experience in the future.
Aug. 9, 2021
Mala experiencia con esta plataforma, la comunicacion conn èsta dejanmucho que desear y pese a la cantidad de comunicaciones, no han sabido dar una respuesta concreta ni una solucion a laentrega de los pedidos realizados, segun su plataforma lampriduccion lleva de 2 a 6 dias, pero ya hace mas de un mes y siguen sin poder darme una respuesta... en lo particular no lo recomiendo, y solo hicimos pedidos de prueba, imaginense que esto le pasa a un cliente.
Hey there, Forgive us for not speaking Spanish, so we will reply to you in English. We're sorry to learn about your negative experience with our platform. We recognize the significance of timely delivery and transparent communication, and we're dedicated to enhancing these aspects. We've established a new team specifically focused on delivering excellent service to our customers. We hope you'll consider giving us another opportunity to earn your trust and collaborate with us in the future. Thanks.
Oct. 2, 2021
I'm now sick of being asked for a review every time I design a product. Fix This now. This app has absolutely some of the most beautiful mockups I have seen. The products are excellent. There are some small delays in the mockup engine if you are loading large image sizes, but apart from that it seems brilliant.
Hello, Thank you very much for your review. We're thrilled to hear that you find our mockups exceptional and our products excellent. We've taken note of your feedback regarding the review prompts, and we've already addressed this issue. Your insights are invaluable to us in improving our service. If you have any further suggestions or feedback, please don't hesitate to share.
June 30, 2021
It took two weeks for Jetprint to tell me they ran out of the tote bag I ordered for my customer. Two weeks and nocontact. I have customers. I will update this review if they make it right very quickly.
Hello, Thank you very much for your review. We sincerely apologize for the inconvenience caused by our oversight in not promptly notifying you of the inventory issue regarding the tote bag you ordered. Rest assured, we have taken measures to rectify this situation by procuring a substantial amount of materials and ensuring ample inventory in our warehouse. Your feedback is invaluable to us, and we deeply appreciate your understanding. Should you have any further suggestions or concerns, please do not hesitate to reach out. Thank you.
March 22, 2021
Does not ship to my home town where most of customers are. Cant even get a representative to write or email me back. Bad for my business because me trusting this app is a bad reflection of me. I’m beyond disappointed at how unprofessional and inconsiderate my first experience has been treated for me and as so for my customers.
Hey there, We're sincerely sorry for the inconvenience you've experienced. At JetPrint, we strive to provide top-notch service to all our customers. We want to assure you that we currently support shipping orders to anywhere in the world. However, it seems there may have been a miscommunication or oversight in your case. Our brand new team is dedicated to promptly addressing any issues that arise. Please provide us with your shipping address so that we can investigate this matter further, provide you with the most accurate information, or discuss potential solutions together. We sincerely apologize for any disappointment or inconvenience caused. We value your business and hope for the opportunity to serve you again in the future.
March 10, 2021
Unfortunately I did Not test the ordering before making products available to my customers ( and I really should have read the reviews). It has been 9 days since ordering and have not gotten an update. The phone number to contact them does work so I’ve now tried emailing for an update...so far very disappointed. Will likely be removing products and app.
Hello there, this is JetPrint's support team lead, first, we truly apologize for the inconvenience brought to you on the following up for your orders. We've been busy processing new printing technology, products launching and parcel exporting these days. The average production time is 3-5 working days(depending on the quantity of the order products, and the average shipping time for Standard Delivery is about 14-20 working days, and 5-9 working days for Express Delivery. For US districts, our Standard Delivery may cost shorter in 10-15 working days and Express Delivery in only 3-7 working days, even Faster! (depending on the districts). Normally your parcel should have been shipped out to our delivery company already and awaiting to exported at customs now, please kindly send me your order number by email to [email protected], we'll check for you right now and get back to you with the latest info today, and also promise a faster response in the followed business cooperation. Truly apologize for our oversight again.
March 3, 2021
I added JetPrint, because of the pricing and the great variety of products. I ordered five items to test the quality and see how the shipping times worked, since they were coming from China. I placed the order on Jan 02. I received three of my items within 30 days. The Stand Collar Zipper Hoodie was defective, it had the colored marking from the selvedge edge, sewn along the zipper chest high. This is not easily hidden when it does not match the print and color of the fabric. How does quality control miss something so obvious? Then the Casual Sandals I ordered had not arrived by Feb 08. I reached out to customer care twice with no resolution. I finally received the sandals on Feb 17 and have not resolved the jacket issue. This is not something I want to have to deal with, with my customers. Word of mouth and repeat customers are important to my business. I understand long lead times and I am upfront with that information in my shipping, but I placed an order for five items and 40% of the order had issues, I can’t afford to lose 40% of my customers.
Hello, We genuinely apologize for the inconvenience caused by your order with JetPrint. Firstly, we want to assure you that if there are any quality concerns regarding our products, you are entitled to a full refund within 30 days of receiving your order. We understand the frustration that comes with receiving defective items, and we sincerely regret any inconvenience this may have caused you. Please be aware that our current team is entirely different from the one in 2021, and we have significantly strengthened our customer service department to ensure swift and effective resolution of any issues that may arise. We understand that discrepancies and delays in orders can result in customer dissatisfaction and potential loss. Your feedback is invaluable to us as it motivates us to improve, and we genuinely hope for the chance to earn back your trust and serve you again in the future.
Feb. 16, 2021
First time I ordered to get samples of shoes we were hoping to launch with 14 designs. I ordered over a month ago, their site says 20 days to receive. Order says Fulfilled on 1-30-2021 (that's 17 days ago)-haven't gotten a thing. No response from anyone from the site. Can't find out what's going on with my order and even if I'll really get it. Tracking says it's still in China. I can't use a service like this for customers. Terrible customer service, terrible communication and I guess we'll never know what the product is like. This is what the site states: 2-6 working days production ETA for Delivery: Standard Delivery in 20 days / Express Delivery in 9 days Ridiculous!! Oh and no phone number!
Hello Jane, this is JetPrint's support team lead, first, we truly apologize for the inconvenience brought to you on the previous sample order. As our site states, our average production time is 2-6 working days, and the average shipping time about 14-20 working days for Standard Delivery is, and 5-9 working days for Express Delivery. For US districts, our Standard Delivery may cost shorter in 10-15 working days and Express Delivery is only 3-7 working days. The products are produced by our own print on demand manufacturer, we strictly control the production time in 2-6 days for sure. It's was because of the effect of COVID-19, some of our previous delivery channels got a stricter limit and checking at customs before exporting. And due to the Chinese New Year, the increasing orders caused the crowded logistic row, which also caused a little longer time waiting. We've decided and signed new delivery channels to provide faster exporting, clearance, and tracking info updates after Chinese New Year, all the previous channels which got updates slowly have been closed, we promise faster delivery for our clients from now on, and once the delivery time over 30 working days without any reason, you can contact us for a full refund, because that's our responsibility, we CANNOT let our clients afford the loss, and also we're always responsible for our clients, doing our best to help you build up & optimize your print on demand brands. Really sorry for the previous inconvenience and the oversight of our following up for you, we promise faster response and support for you, please kindly allow us one more chance. What's more, we have many new products have launched & about to launch recently, any questions, requests, or discount demands, please kindly send emails to us. Thank you so much for choosing JetPrint POD Manufacturer.
Dec. 13, 2020
Honestly, we gave it a try, they shipped out 1 product and my customer got it dirty... and with ink and stains. They offered a refund, but never heard from them again...
We are very sorry for the inconvenience caused by our delay. Due to the surge in orders before Christmas, the financial department’s processing of orders requiring refunds was a little slower than usual. We have already made the refund, it'll appear on your account in 1-3 days at most. We promise will pay more attention to rapid response and demand processing in the following services.
Sept. 2, 2020
I placed my first and only order with Jet Print on July 10th and today I still haven't received it and no refund. From my experience, this is the worst enterprise I have had to work with... I was patient, understandable but in the end, they fooled me... You are free to decide if you want to try it but I don't recommend. Unless of course you want to end up with angry customers all the time
Hello, Thank you for sharing your feedback with us. We apologize for any inconvenience caused by your order placed on July 10, 2020. To address this issue, we've made changes within our team to enhance our service. We've established a dedicated team focused on providing prompt assistance and swiftly resolving any order-related issues. Furthermore, we've initiated the refund process for your order. To expedite this procedure, please reach out to our customer service team with the required information, and they'll assist you in completing your refund. Once again, we apologize for any inconvenience and appreciate your understanding. If you have any further concerns, please don't hesitate to contact us. Thank you.
April 21, 2020
Be very careful with this app. After downloading and building my product, I was unable to view my dashboard and create a sample order. App is unresponsive on numerous occasions, and technical support is inadequate in providing assistance. Several times, I didn't receive a response for over 3 hours. Technical support agent completely ignored my symptoms and provided answers to a problem, I wasn't even having.
Hey there, Thank you very much for taking the time to review our app. We sincerely apologize for the inconvenience you experienced with our product. Rest assured, the issues you encountered have been addressed, and we have implemented fixes to ensure smoother functionality, especially regarding the dashboard and sample order creation. We are deeply sorry for the delay in our response to your queries. We understand the frustration this may have caused and have taken steps to improve our response times. In the new year, we've expanded our support team to ensure more prompt and effective assistance for our users. Your feedback is invaluable to us, and we appreciate your patience. If you have any further suggestions or encounter any other issues, please don't hesitate to reach out. Thanks.
Dec. 3, 2019
SCAM! I used this app on multiple orders and not once has an order be delivered. They always come up with untraceable AWB's and I have receivced lots of customer complaints due to JETPRINT not delivering their items. I have lost money because I refunded all customers but never received my money back from JETPRINT. Stay away!! Most unprofessional company on Shopify
Hello there, sorry for our oversight, the order was returned by FedEx first and changed to DHL official before, and the parcel has been successfully delivered to your customer on Nov. 27th, the detailed tracking info has been sent to your mailbox, please have a check. We're really sorry about our oversight, and promise this misunderstanding won't happen again. Thank you
Dec. 3, 2019
We have three problems with "Jetprint" so far: 1) The sample order we placed on 11/21 is still in production. 2) the TEST ORDER we placed using Shopify's TEST MODE on 11/27 was produced and shipped to our Non-Existent Customer. This after we contacted them to cancel this given that it was purchased while in TEST MODE. Meanwhile our sample, ordered a week before the Test Mode fiasco, is still "in production." 3) After not getting a response from them via email, we called the (415) 800-4813 phone number listed on their website and received neither answer nor option to leave a voicemail. This company has serious issues and should be removed from the Shopify platform.
Hello there, Sorry for the late reply and missing your call here. we've also replied to your mailbox about this one. The charge should be processed by our system automatially here, It's okay, we've got your requests, will arrange the refund for the test order ASAP, and check the status of your sample order immediately. Besides, we've sent a new email to you which contains the latest tracking info from DHL official, please have a check. We promise this misunderstanding won't happen again, will process the refund for you soon.
Aug. 11, 2019
Currently unsatisfied with this app. I ordered two watches. One arrived defective (metal came apart). I contacted customer support on August 5th. It's August 11 today and i have not heard back. Very disappointed. Will update if things change.
Hello, We sincerely apologize for the inconvenience caused by the defective watch you received and the delay in our response. At JetPrint, we take full responsibility for any product issues that may arise. Rest assured, we have a comprehensive refund policy in place to ensure that your investment is protected, and we also offer a generous 1-year warranty on all our watches. We understand your disappointment and frustration with the situation. Please allow us to rectify this issue promptly. Our newly assembled team is dedicated to addressing any concerns you may have in a timely manner. We are committed to providing you with a high level of customer service and ensuring that you are completely satisfied with your purchase. We appreciate your patience and understanding, and we are determined to make things right for you.
Jan. 20, 2019
I have had multiple products not arrive to my customers. I am sick of having to refund items cause of this company's incompetence. I'm losing money solely due to this app. Also, it takes forever to get a reply from them, and when they email you back, chrome flags their emails/files as being harmful. I'm over it.
Hey there, We sincerely apologize for the inconvenience you've experienced regarding your orders not reaching your customers. Ensuring timely delivery is our responsibility, and we have implemented a comprehensive refund policy to mitigate any financial losses you may incur due to this issue. Rest assured, our newly assembled team is dedicated to addressing and resolving any problems you encounter promptly. We understand the importance of timely assistance and are committed to improving our response times to better serve you. Regarding the matter of emails being flagged as harmful by certain providers, we understand your concerns. However, please note that this can be a result of individual email service providers' spam filters. We assure you that our emails and attachments are free from harmful content. We recommend checking your spam folder and marking our emails as safe to ensure you receive future communications without any interruptions. We genuinely value your feedback and would like to extend our apologies once again for the inconvenience caused. If given the opportunity, we would be grateful to continue serving you.