Judge.me Product Reviews App
Judge.me: Product reviews & star ratings with photos & video
Rating
5.0
feedback
32,665
chart
#211
All reviews
Review RSS Feed
Dec. 4, 2025
Certes l'app est très utiles, mais devoir payer 15€ par mois pour juste changer la couleur des étoiles c'est trop.
Dec. 1, 2025
Judge.me adverteert met een "gratis" Google My Business integratie, maar dit is pure misleiding. Je kunt je Google Business account verbinden, maar zodra je verbonden bent, ontdek je dat de daadwerkelijke sync functie alleen beschikbaar is voor betalende abonnementen.
Nov. 15, 2025
new using the app support been great but the app setup keep having issues that i have to keep reaching out to support
Thank you for your feedback, and we’re really glad to hear you’ve had a positive experience with our support team. We’re sorry, though, for the repeated setup issues you’ve encountered, that’s not the smooth start we want for you. We’ve already followed up privately to review your widget configuration and make sure everything stays stable going forward.
Nov. 2, 2025
I don’t see any reviews in my store ! I make every step for this and again nothing
Oct. 7, 2025
We have been using the App (paid plan) for months now. Functionality and front end are okay, but the backend literally is unusable due to constant pop ups and spam. Sad to say, but we'll consider moving on.
Thank you for your honest feedback, and we’re truly sorry for the frustration the in-app pop-ups caused. We completely understand how disruptive that can feel, and we appreciate you bringing it to our attention. We’ve already reached out privately to discuss your preferences and can disable all pop-ups and promotional messages for your account if you prefer a cleaner experience. We’ve also shared your feedback with our product and marketing teams to help improve how in-app guidance and updates are delivered in the future. We really value your long-term trust in Judge.me and hope we can make the experience smoother for you moving forward.
Oct. 1, 2025
Judge.me Product Reviews App – 1 Year User Experience Pros: We have been using this app for over a year; its design and ease of use are great. The app structure and live support are very good; they respond quickly and help efficiently. Cons: We have been using the app for over a year and switched to the paid version 1 month ago. Unfortunately, it has been disappointing: despite having many orders, we have not received a single review. Paying for the paid version doesn’t make much sense for us. Because no reviews were coming in, we reached out for support. Tasnim helped us, thank you. She checked our system and website, confirming everything is set up correctly. However, we still haven’t received an answer to our main question: why aren’t we getting reviews? In our opinion, there is an issue with the app. Is it normal that not a single customer leaves a review among so many orders, even though we offer gifts for every review? Now that all conditions are perfect, why are no reviews coming in? Other features in the paid version seem useless to us; we haven’t seen any benefit so far. The difference between free and paid versions, based on our observation, is negligible. We will continue to try for another month, but we are not sure this app is the right solution for us. Note: We are unsure; we will continue testing for another month. If we still do not see results or receive reviews, we are considering canceling the paid version as it would be an unnecessary expense. Everything is set up perfectly on our side, but the app doesn’t seem to deliver the main purpose. We will update this review after another month of experience. Wishing everyone great sales!
Thank you for taking the time to share such a detailed review, we truly appreciate both your kind words and your honest feedback. We’re sorry to hear that your review collection results haven’t met expectations since upgrading, and we completely understand how important it is to see a clear return from the app. We’ve already reached out privately to go through your setup in detail and noticed a few recent changes that might impact open rates. We’ve also shared a full overview of the Awesome Plan features and offered to help set them up to improve results. Our team is standing by to assist as soon as you’re ready, and we’ll continue working with you to ensure you get the most out of Judge.me. Thank you again for your trust and for helping us make the app better with your feedback.
Sept. 30, 2025
Thank you for leaving a review! We noticed there wasn’t any comment included, and we’ve already reached out privately to make sure everything’s running smoothly. If you faced any issues or have feedback to share, we’d love to hear from you and help make things right.
Aug. 31, 2025
A Disappointing and Frustrating Experience. I encountered several bothersome bugs in the template editor. The most frustrating issue is the what you see is not what you get problem, where the live email does not always match the preview in the editor. This makes it impossible to trust the tool, forcing you to constantly send test emails to verify every change. Additionally, the customer-facing flow is broken and cannot be fixed. For example, the review page mixes my chosen language with English, and there is no way to edit or correct this. The lack of proper language support is a major flaw. Finally, the support was mediocre. I lost my patience after a few hours of trying to get help, and I don't feel they will provide a timely solution. Due to these unresolved issues, I am looking for an alternative.
Thank you for sharing your detailed feedback, and we’re truly sorry for the frustrations you experienced with the template editor and language settings. We understand how important it is for the preview to match the live email and for the customer-facing flow to work seamlessly in your chosen language. We’ve already reached out privately to address the issues you mentioned. In particular, switching from the Smart template to a Custom template provides much more control over formatting and language, and avoids the limitations you ran into. Our team also offered extended support to help set this up if you decide to give us another try. We appreciate you taking the time to point out these pain points, it helps us improve both our product and support. We’re committed to making the experience smoother and more reliable, and we hope to have the opportunity to regain your trust.
Aug. 26, 2025
Die App versendet eigenmächtig E-Mails an Kunden!!! Bitte aufpassen!!! Der "Autopilot" ist standardmäßig aktiviert und schickt einfach ungefragt E-Mail ab, die möglicherweise noch nicht einmal konfiguriert sind! Auch wenn die App sonst keine schlechten Funktionen haben mag, haben wir uns so sehr darüber geärgert, dass wir sie vorerst nicht weiter benutzen möchten.
Vielen Dank für Ihr Feedback, und es tut uns leid, dass automatische Bewertungsanfragen verschickt wurden, bevor Sie dazu bereit waren. Standardmäßig ist diese Funktion beim Setup aktiviert, damit Händler sofort mit dem Sammeln von Bewertungen starten können. Wir verstehen jedoch, dass dies nicht immer erwünscht ist. Zur Klarstellung: Sie haben jederzeit die volle Kontrolle und können Bewertungsanfragen in den Einstellungen jederzeit deaktivieren oder pausieren. Außerdem lassen sich unerwünschte Bewertungen problemlos archivieren oder ausblenden, sodass sie nicht im Shop erscheinen. Wir haben Sie bereits direkt kontaktiert und würden uns sehr freuen, wenn wir in Zukunft noch einmal die Gelegenheit bekommen, Ihnen eine reibungslosere Erfahrung zu bieten.
Aug. 23, 2025
Application efficace et abordable, mais avec un énorme point faible que peu de marchands connaissent : quand vos clients laissent une évaluation, le texte “En envoyant votre avis, vous acceptez nos conditions et politique de confidentialité” ne renvoie pas vers vos propres pages légales Shopify… mais vers celles de Judge.me. Concrètement, vos clients découvrent que leurs données sont gérées par une application externe, ce qui casse totalement l’image de marque premium et la cohérence d’un site. C’est une obligation imposée par Judge.me (même sur le plan payant), et on ne peut ni modifier ni supprimer ces liens. Dommage, car l’application est complète, mais cette contrainte en fait une solution peu adaptée aux marques qui veulent garder une maîtrise totale de leur image et de leur relation client.
Merci beaucoup pour votre retour détaillé et constructif. Vous avez raison : le texte “En envoyant votre avis, vous acceptez nos conditions et politique de confidentialité” renvoie vers les pages de Judge.me. Comme nous traitons et hébergeons les avis pour le compte de nos utilisateurs, il s’agit d’une exigence légale à laquelle nous devons nous conformer. Cela dit, nous comprenons parfaitement l’importance de la cohérence de marque. C’est pourquoi nous proposons d’afficher vos propres liens de Conditions Générales et Politique de Confidentialité en complément des nôtres, afin que vos clients aient accès à l’ensemble des informations et que l’expérience reste alignée avec votre identité de marque. Nous apprécions vraiment vos remarques, qui nous aident à améliorer continuellement.
Aug. 13, 2025
Purtroppo nonostante l'app sia a pagamento ha due diffetti importanti: 1) Molti clienti che ricevono l'email e poi recensiscono inseriscono 1 stella al posto di 5 stelle perchè per qualche strano motivo Judme ha strutturato la valutazione al contrario! 2) Il commento nelle recensioni si bugga, infatti alcuni anzichè scrivere la rencesione applicano in automatico il nome del prodotto. Sono anni che segnalo questo all'azienda ma non hanno mai risolto nulla
Grazie per il suo feedback e ci dispiace molto per le difficoltà incontrate. Abbiamo già condiviso maggiori dettagli via email, incluso come modificare l’ordine delle stelle nel modulo di recensione via email, così da evitare confusioni nella valutazione. Per quanto riguarda il testo delle recensioni, le abbiamo proposto anche un’alternativa che permette ai clienti di lasciare le recensioni direttamente sul sito, dove possiamo garantire che titolo e commento vengano sempre inseriti correttamente. Apprezziamo davvero il tempo che ha dedicato a segnalarci questi punti e continueremo a migliorare per offrire un’esperienza sempre più affidabile e semplice.
Aug. 9, 2025
Very basic free feature set. Something as simple as changing what product a review is associated with is not possible (requires reimporting reviews or contacting support ). A page show casing your reviews, not possible. Review import is basic and sometime delayed with when reviews actually post. As with most money hungry Shopify apps, the juice is not worth the squeeze.
Thanks for your feedback, and we’re sorry to hear that the free plan didn’t meet your expectations. We’ve reached out to you directly to address your concerns and share possible solutions to reassign reviews to the correct products. We've also noted your feedback about the import process improvements. Your input helps us refine both our free and paid features, and we truly appreciate you taking the time to share it.
July 17, 2025
The app works well, and we’ve had helpful agents in the past. But after a recent support request to fix a display issue with review stars, the Judge.me team made theme changes that created duplicate elements on our product pages. When we reached out for help, support flat-out denied touching the theme: “We haven’t made any changes to your theme code.” “This falls outside of our scope of support.” “We recommend you contact Shopify support.” These statements were repeated over and over—even though the changes had been made by another Judge.me agent two weeks earlier, which we had to prove with a chat transcript. Only after escalation did their advanced team step in... and break our live product template entirely, removing titles, descriptions, and buy buttons. We run a high-AOV business and spend heavily on ads. Losing product functionality for seven hours during peak traffic is not something a $45 refund fixes. We also asked to speak with a supervisor multiple times and were refused. A senior agent eventually apologized and promised internal changes, but the damage was already done. If you're running a store where uptime and reliability matter, be careful: Judge.me support will edit your live theme code, and if things go wrong, you may be left without real help when you need it most.
We’re very sorry for the experience you described. We understand how disruptive this was, especially given the scale of your business and the trust you placed in our support. We’ve followed up in detail via email, and we want to reassure you that we’re taking your feedback seriously. We’re reviewing what went wrong, both technically and in how we communicated, to ensure this doesn’t happen again. This isn’t the standard we hold ourselves to, and we truly regret the impact it had on your store. We're committed to doing better!
July 8, 2025
Aug. 21, 2025
Amazing app. The support team are always so helpful. 1 Limitation you need to be aware of, is that joining reviews across Colour Variations is manual. eg: 1 Shirt in 10 Colours. There is no way to automate this by anything useful eg: Tags, Metafields etc. This makes managing linking reviews across Variations manual and a huge time sink if you have lots of products/variations. I would give this a 5 star rating if this function was built.
Thank you so much for your kind words about Judge.me and our support team, we truly appreciate it! You also raise a very fair point about linking reviews across color variations. At the moment, this does require some setup, but we do offer a few automation options to reduce the manual work: - Grouping by Tags: Reviews can be shared across products with specific tags. This requires providing us with the tag list, and any time new tags are added, you’d need to let us know. - Grouping by Vendor: We can set this up once, and afterwards any new products with the same vendor will automatically share reviews. - Grouping by Product Type: Similar to vendor, this can be run once, and any new products with the same type will automatically share reviews going forward. We understand how important it is to simplify this process, and your feedback helps us prioritize improvements. Hopefully these options help bridge the gap for now.
Dec. 13, 2024
I want to love it but its glitchy and a number of things don't work well. Changing settings does not seem to have an effect, I had to get tech help to change code to get things to work and I will have to do so again with a new theme update likely.
Thank you for your honest feedback, and we're really sorry to hear about the issues you’ve been experiencing. It sounds like there might be some conflicts causing the settings not to apply properly. Our team lead has reach out to you directly. We’d love to investigate and help resolve these issues as quickly as possible so you don’t have to rely on tech support each time a theme update occurs.
Nov. 13, 2025
great and super fast support. Solved my issues immediately. Thanks guys :) edit: what seemed to be good changed into a nightmare. We have to check manually which vouchers have actually been created, since the app is buggy with that functionality according to support. Worst thing is, our customers come back to us saying they cannot use the vouchers
Nov. 27, 2024
Integration to display reviews on Google doesn't work. Been going back and forth with judge.me and Google for a few months, judge.me says that everything is fine and Google says that's something is missing in the data.
Thank you for your feedback, we understand how frustrating it is having to go back and forth between us and Google. Reviews might not be shown in Google Shopping if there's a discrepancy between the product identifiers in the Reviews feed and the ones in the Products Feed. We've checked and can confirm that the data in your Reviews feed are good to go. We'd be happy to take a look at your Product feeds as well to see if we can suggest an improvement to resolve this issue.
Oct. 30, 2024
I don't know why this crap has so many positive reviews. Some issues: 1. No straightforward way to copy/move reviews when I am merging listings 2. No import from Amazon 3. Does not integrate properly with any theme in terms of how it looks, it looks horrible and outdated