Judge.me Product Reviews App

Thank you for raising this, you’re absolutely right that language accuracy is critical, especially for customer-facing emails. We sincerely apologise for the incorrect language appearing in Czech stores. That should not happen. We have identified the issue in the Czech translation layer and have already implemented grammar corrections in the reply notification email. We are also reviewing the handling of reviewer names in subject lines, particularly considering Czech vocative rules, to ensure the wording is linguistically correct and natural. We truly appreciate your detailed feedback and corrections, it has helped us improve the translations properly rather than applying a temporary workaround. Our goal is to fix this permanently at the system level so it does not require additional troubleshooting on your side. Thank you again for your patience and for helping us get this right.

We’re really sorry to hear about this frustrating experience, especially when you took the time to personally reach out to customers and then ran into issues with the review link and verification. We completely understand how important it is to have a smooth and trustworthy review flow. We’ve already followed up with you privately and are actively investigating the specific cases you mentioned. In some situations, reviews submitted directly through the storefront widget require an additional verification step (and older orders placed before the app was installed may need manual matching), and we’re working with you to get those reviews properly verified. Thank you again for flagging this. Our team is here to make sure everything works reliably and to help you collect reviews with confidence.

感谢你的反馈，也非常高兴听到你对我们人工客服的认可 关于你提到的评论同步问题，我们已经通过邮件与您进一步沟通并核查了账号情况。目前你的店铺分组中只包含一个站点，因此暂时没有其他来源站点可以进行评论同步。 如果你确实有多个不同的 Shopify 店铺/域名，Judge.me 是支持在这些店铺之间同步评论的，我们也很乐意协助你完成设置，避免反复使用表格导入带来的时间成本。 再次感谢你提出的建议，这对我们改进产品体验非常重要。如需进一步帮助，我们随时在这里支持你。

Thank you for your review. We reached out privately after your recent chat with our team to clarify how the different widgets work and why certain setups behave the way they do. We understand how this could feel confusing, especially when trying to balance design with review collection, and we’re sorry this wasn’t clearer upfront. If you’d like to continue optimizing the setup or have any remaining questions, our team is always happy to help.

We’re sorry to hear about this, we completely understand how frustrating unwanted emails can be. We’ve already reached out privately to investigate and help stop the messages. If you can share an example of one of the emails you’re receiving, we can identify the source more accurately and make sure the right unsubscribe/stop action is applied. Thanks for flagging this, we’ll prioritize getting it resolved.

Thank you for sharing such thoughtful feedback, we’re really sorry the setup and styling felt unclear and impersonal. We completely understand how important it is for ratings, widgets, and emails to feel intuitive and professional on a live store. We’ve already connected with you privately to go through your concerns in detail, including email styling options, widget placement, and Google ratings syncing, and we’re happy to continue walking through everything together at your pace. Our goal is to make Judge.me feel supportive and human, not complicated or distant. Thanks again for taking the time to explain what didn’t work for you, it truly helps us improve.

Thank you for sharing your honest feedback, we’re truly sorry to hear this has been frustrating, and we completely understand why you’d want more control over how reminder emails are sent. At the moment, our reminder logic is designed to send follow-ups only when a customer has engaged with the initial email, to avoid repeatedly emailing recipients who may never have received or seen the message due to inbox filtering. That said, we absolutely hear your point: in many cases, a reminder to non-openers can be just as (or even more) valuable, and your reasoning is valid. We’ve already reached out to you privately and are escalating your feedback to our core product team for review. While changes to this behavior require careful evaluation, we genuinely appreciate you raising it, it helps us challenge assumptions and improve the product for all merchants.

Merci beaucoup pour votre commentaire! Nous comprenons tout à fait votre point de vue, et nous voulions simplement préciser que le changement de couleur des étoiles est bien disponible dans le plan Gratuit. Vous pouvez modifier la couleur via Paramètres > Marquage > Couleur principale, et cette couleur s’appliquera automatiquement aux étoiles ainsi qu’à d’autres éléments pour garder une identité visuelle cohérente. Nous avons déjà partagé plus de détails avec vous en privé et restons à votre disposition pour vous aider à ajuster les widgets selon vos préférences. Merci encore pour votre avis.

Thank you for your feedback, and we’re really glad to hear you’ve had a positive experience with our support team. We’re sorry, though, for the repeated setup issues you’ve encountered, that’s not the smooth start we want for you. We’ve already followed up privately to review your widget configuration and make sure everything stays stable going forward.

Thank you for your honest feedback, and we’re truly sorry for the frustration the in-app pop-ups caused. We completely understand how disruptive that can feel, and we appreciate you bringing it to our attention. We’ve already reached out privately to discuss your preferences and can disable all pop-ups and promotional messages for your account if you prefer a cleaner experience. We’ve also shared your feedback with our product and marketing teams to help improve how in-app guidance and updates are delivered in the future. We really value your long-term trust in Judge.me and hope we can make the experience smoother for you moving forward.

Thank you for taking the time to share such a detailed review, we truly appreciate both your kind words and your honest feedback. We’re sorry to hear that your review collection results haven’t met expectations since upgrading, and we completely understand how important it is to see a clear return from the app. We’ve already reached out privately to go through your setup in detail and noticed a few recent changes that might impact open rates. We’ve also shared a full overview of the Awesome Plan features and offered to help set them up to improve results. Our team is standing by to assist as soon as you’re ready, and we’ll continue working with you to ensure you get the most out of Judge.me. Thank you again for your trust and for helping us make the app better with your feedback.

Thank you for leaving a review! We noticed there wasn’t any comment included, and we’ve already reached out privately to make sure everything’s running smoothly. If you faced any issues or have feedback to share, we’d love to hear from you and help make things right.

Thank you for sharing your detailed feedback, and we’re truly sorry for the frustrations you experienced with the template editor and language settings. We understand how important it is for the preview to match the live email and for the customer-facing flow to work seamlessly in your chosen language. We’ve already reached out privately to address the issues you mentioned. In particular, switching from the Smart template to a Custom template provides much more control over formatting and language, and avoids the limitations you ran into. Our team also offered extended support to help set this up if you decide to give us another try. We appreciate you taking the time to point out these pain points, it helps us improve both our product and support. We’re committed to making the experience smoother and more reliable, and we hope to have the opportunity to regain your trust.

Vielen Dank für Ihr Feedback, und es tut uns leid, dass automatische Bewertungsanfragen verschickt wurden, bevor Sie dazu bereit waren. Standardmäßig ist diese Funktion beim Setup aktiviert, damit Händler sofort mit dem Sammeln von Bewertungen starten können. Wir verstehen jedoch, dass dies nicht immer erwünscht ist. Zur Klarstellung: Sie haben jederzeit die volle Kontrolle und können Bewertungsanfragen in den Einstellungen jederzeit deaktivieren oder pausieren. Außerdem lassen sich unerwünschte Bewertungen problemlos archivieren oder ausblenden, sodass sie nicht im Shop erscheinen. Wir haben Sie bereits direkt kontaktiert und würden uns sehr freuen, wenn wir in Zukunft noch einmal die Gelegenheit bekommen, Ihnen eine reibungslosere Erfahrung zu bieten.

Merci beaucoup pour votre retour détaillé et constructif. Vous avez raison : le texte “En envoyant votre avis, vous acceptez nos conditions et politique de confidentialité” renvoie vers les pages de Judge.me. Comme nous traitons et hébergeons les avis pour le compte de nos utilisateurs, il s’agit d’une exigence légale à laquelle nous devons nous conformer. Cela dit, nous comprenons parfaitement l’importance de la cohérence de marque. C’est pourquoi nous proposons d’afficher vos propres liens de Conditions Générales et Politique de Confidentialité en complément des nôtres, afin que vos clients aient accès à l’ensemble des informations et que l’expérience reste alignée avec votre identité de marque. Nous apprécions vraiment vos remarques, qui nous aident à améliorer continuellement.

Thanks for your feedback, and we’re sorry to hear that the free plan didn’t meet your expectations. We’ve reached out to you directly to address your concerns and share possible solutions to reassign reviews to the correct products. We've also noted your feedback about the import process improvements. Your input helps us refine both our free and paid features, and we truly appreciate you taking the time to share it.