Judge.me Product Reviews App

We're sorry that your experience with Judge.me hasn't met your expectations. Since your review didn't include any comments, we've reached out personally to better understand what went wrong and how we can help. We understand you've experienced some frustrations with the app in the past, and we appreciate you giving us another chance. We haven't heard back yet, but our support team remains available 24/7 to help with any issues or improvements you'd like to make. Thank you again for your feedback. We hope to have the opportunity to make your experience a better one.

Bedankt voor uw feedback! We begrijpen goed dat het ontbreken van automatische herinneringsmails in het Gratis plan als een beperking kan voelen, vooral wanneer u meer beoordelingen van uw klanten wilt verzamelen. Het klopt dat automatische herinneringsmails momenteel alleen beschikbaar zijn in ons Awesome plan. We begrijpen echter dat deze functie ook voor kleinere webshops waardevol kan zijn. We hebben uw account bekeken en vastgesteld dat verschillende eerdere bestellingen geen beoordelingsverzoek hebben ontvangen, omdat deze functie destijds nog niet was ingeschakeld. Gelukkig kunt u ook met het Gratis plan handmatig beoordelingsverzoeken versturen voor deze bestellingen. We hebben u hierover persoonlijk benaderd met instructies om alsnog beoordelingsverzoeken naar deze klanten te sturen en aangeboden om u hierbij te helpen. Bedankt dat u de tijd heeft genomen om uw ervaring te delen. We waarderen uw feedback en helpen u graag verder om zoveel mogelijk uit Judge.me te halen.

Thank you for your feedback, and we're glad to hear you've found the app's widgets and customization options useful. We're genuinely sorry about the experience you had with the Etsy integration, particularly after spending two days manually matching your products. When you asked us whether reconnecting Etsy would affect your existing matches, we incorrectly reassured you that they would remain. Because your products had been manually matched rather than automatically matched by SKU, reconnecting cleared those mappings. We should have identified this before advising you to proceed. Unfortunately, after investigating with our development team, we confirmed that the previous mappings cannot be restored. We've offered to recreate the mappings for you manually if you provide us with a list of the corresponding Etsy and Shopify products, so you don't have to repeat all of that work yourself. We're also continuing to investigate the separate issue you've reported with reviewer names appearing as “Etsy customer.” We sincerely apologize for the time and frustration this has caused, and our team will continue working with you on the remaining issues.

Thank you for taking the time to leave such detailed feedback. We genuinely appreciate the balanced review and are glad to hear that, overall, you've been enjoying the app. We also understand the concerns you raised around the review confirmation flow, merchant controls, and the overall review management experience. Since your review, we've been in touch via email to discuss these points in more detail. Your suggestions regarding the reviewer profile page after email confirmation and giving merchants more flexibility for legitimate review management cases have already been shared with our Product team for consideration. We're also still keen to investigate the issue you mentioned with the review edit email not being delivered, as that isn't the experience we want anyone to have. If you have a chance to reply to our email with an example, we'll be happy to look into it for you. Thank you again for your thoughtful feedback. Conversations like this genuinely help us improve Judge.me, and we hope we'll have the opportunity to make your experience even better over time.

Grazie per il tuo feedback. Ci dispiace sapere che l’app ti sia sembrata poco intuitiva all’inizio. Abbiamo visto però che nel frattempo sei riuscito a contattare il nostro supporto e che il team ti ha aiutato a configurare correttamente i widget nelle pagine prodotto. Sappiamo che la fase iniziale può risultare un po’ tecnica in alcuni casi, ed è proprio per questo che il nostro team è sempre disponibile ad accompagnare i merchant passo dopo passo. Se dovessi avere altre domande o bisogno di ulteriore aiuto, saremo felici di assisterti.

Merci pour votre retour. Nous avons depuis pu échanger ensemble par téléphone afin de vous accompagner sur la configuration de la langue en français, et nous sommes heureux d’avoir pu vous aider. N’hésitez pas à nous recontacter à tout moment si vous avez la moindre question, notre équipe sera toujours ravie de vous aider.

Thank you for your feedback, we’re sorry to hear the navigation felt frustrating. We understand how confusing it can be when things don’t behave consistently. We followed up with you and were able to clarify how to access the Reviews dashboard from the left-side menu. From our side, the section should always show all reviews, while the reports view is a separate page. That said, we understand you experienced some inconsistency, and we’re keeping an eye on this to better understand what might have caused it.

Thank you for raising this, you’re absolutely right that language accuracy is critical, especially for customer-facing emails. We sincerely apologise for the incorrect language appearing in Czech stores. That should not happen. We have identified the issue in the Czech translation layer and have already implemented grammar corrections in the reply notification email. We are also reviewing the handling of reviewer names in subject lines, particularly considering Czech vocative rules, to ensure the wording is linguistically correct and natural. We truly appreciate your detailed feedback and corrections, it has helped us improve the translations properly rather than applying a temporary workaround. Our goal is to fix this permanently at the system level so it does not require additional troubleshooting on your side. Thank you again for your patience and for helping us get this right.

We’re really sorry to hear about this frustrating experience, especially when you took the time to personally reach out to customers and then ran into issues with the review link and verification. We completely understand how important it is to have a smooth and trustworthy review flow. We’ve already followed up with you privately and are actively investigating the specific cases you mentioned. In some situations, reviews submitted directly through the storefront widget require an additional verification step (and older orders placed before the app was installed may need manual matching), and we’re working with you to get those reviews properly verified. Thank you again for flagging this. Our team is here to make sure everything works reliably and to help you collect reviews with confidence.

We’re sorry to hear about this, we completely understand how frustrating unwanted emails can be. We’ve already reached out privately to investigate and help stop the messages. If you can share an example of one of the emails you’re receiving, we can identify the source more accurately and make sure the right unsubscribe/stop action is applied. Thanks for flagging this, we’ll prioritize getting it resolved.

Thank you for sharing such thoughtful feedback, we’re really sorry the setup and styling felt unclear and impersonal. We completely understand how important it is for ratings, widgets, and emails to feel intuitive and professional on a live store. We’ve already connected with you privately to go through your concerns in detail, including email styling options, widget placement, and Google ratings syncing, and we’re happy to continue walking through everything together at your pace. Our goal is to make Judge.me feel supportive and human, not complicated or distant. Thanks again for taking the time to explain what didn’t work for you, it truly helps us improve.

Thank you for sharing your honest feedback, we’re truly sorry to hear this has been frustrating, and we completely understand why you’d want more control over how reminder emails are sent. At the moment, our reminder logic is designed to send follow-ups only when a customer has engaged with the initial email, to avoid repeatedly emailing recipients who may never have received or seen the message due to inbox filtering. That said, we absolutely hear your point: in many cases, a reminder to non-openers can be just as (or even more) valuable, and your reasoning is valid. We’ve already reached out to you privately and are escalating your feedback to our core product team for review. While changes to this behavior require careful evaluation, we genuinely appreciate you raising it, it helps us challenge assumptions and improve the product for all merchants.

Merci beaucoup pour votre commentaire! Nous comprenons tout à fait votre point de vue, et nous voulions simplement préciser que le changement de couleur des étoiles est bien disponible dans le plan Gratuit. Vous pouvez modifier la couleur via Paramètres > Marquage > Couleur principale, et cette couleur s’appliquera automatiquement aux étoiles ainsi qu’à d’autres éléments pour garder une identité visuelle cohérente. Nous avons déjà partagé plus de détails avec vous en privé et restons à votre disposition pour vous aider à ajuster les widgets selon vos préférences. Merci encore pour votre avis.