Judge.me Product Reviews App

June 11, 2023

Their native email template editor is extremely outdated and frustrating. It was okay for 2010, maybe, but not nowadays. Emails look super basic, with no upsells, nothing. We wanted to use the Klaviyo integration, but they do not support languages, so you will redirect your French, German, etc., customers to write a review to the default store (English in our case). Amazing no one has taken care of this yet, considering how many reviews and downloads they have and how many years the app has been working. If you don't need much, the app has a free plan with the basics, but if you're serious about your customer experience, scaling, and so on, look elsewhere.

May 24, 2023

Please do not deduction of any amount in my account i requested to you because my billing cycling showing your charges please i requested to you

March 28, 2023

Profound disappointment when I learned that Judge.me isn’t able to collect reviews for Print on Demand “custom” products. For whatever reason, their engineers aren’t able to figure out the “base product” upon which custom products get created in Print-On-Demand applications. Because the resulting “product” is transient, they won’t attempt to collect a review on the product. PROFOUND disappointment given the fact that others have raved about the app…. I guess those who advocate for the app don’t have customizable products. So for those who DO have customizable product, BEWARE! This is not the review platform for you (or me)

March 6, 2023

The email review form is not compatible with Outlook. So customers using Outlook as an email client on their computer will receive a broken Star rating form when they receive a review email. It's hard enough to get people to leave a product review; sending them a broken email is not going to help matters. Yes, there is text on the page "Trouble filling out the form? Directing the reader to "Write a review on the web" but again this is another hurdle the user has to jump to leave a review. I recommend choosing a different customer review app that directs the recipient to leave a review on a dedicated landing page, that way you avoid email client compatibility issues.

Feb. 28, 2023

Many features seemed good, but then I discovered, and it's a massive, deal-breaking BUT...If a customer unsubscribes from receiving reviews request etc emails via judge.me from a PARTICULAR store, then they are unsubscribed from ALL stores. A person should be unsubscribing from receiving requests from a particular store only. If I knew this I would never have joined the paid plan. Surely this can be resolved?! Who in their right mind would pay for such a system...

Feb. 14, 2023

Never, I cannot encourage someone to install this bad App from his Shopify online store. Because it caused issues in my whole store, then the layout was no good. I work with a wonderful web designer who designs my store before it looks nice but after installing this App, the products and collections pages are divided in two. Please, cannot spend again time using it, and to keep my store from issues.

Jan. 25, 2023

Full of bugs, the worst reviews app. A nightmare to configure and asking for money for the most basic stuff. The carusel its messed up. Cant edit/add photos. The text looks like in notepad

Jan. 16, 2023

My account hasn't been working for months. I've contacted customer support for help and can't receive any help.

Jan. 3, 2023

Terrible app. First: It uses Postmark for mail witch is not safe! Second: If you remove the app your backend will still be full off stuff from the app. It leaves a lot behind after deinstall. And there is no way to remove it! And I think the stuff left behind is slowing down my shop since. Dropped 5 points. VERY BAD!

Dec. 29, 2022

The app has slowed down the store by solid 15 points. The customer service will tell you how great and site-speed-friendly their app is - well the tests tell it clearly - the app is slowing down the store by a lot, no matter how great they think their app is. My advice - do a pagespeed test before and after installing the app, and widgets, and you'll see it for yourself. Another thing - after uninstalling the app, they leave all their code on my website!!! I've uninstalled the app, and my speed score has still not fully recovered from before-installing and now I have to go through a bunch of code to delete whatever they've left. I would give them -5 stars, if I could. UPDATE: The judge me support has spammed me over the last week literally everywhere. On all my personal and business emails, on forums I'm on, - and telegram, which is based on my personal phone number. How they've managed to find it, I have no idea - but it is a huge invasion of privacy. I really wish there would be a rating below 0 in cases like this. Be careful about data protection when being involved with them, I only gave them my business email, so I have no idea how they've found me on other platforms...

Dec. 17, 2022

I've had this app for a year and suddenly nothing works. Unless I pay for more than I need. My biggest problem is that the app wants me to update but the details raise red flags. Why do you need a customers phone #….I don;t ask for it. And why location details? That has nothing to do with a review. you just seem to be gathering data from my customers for some reason that isn't pertinent to the focus of the app. WHY? there is not place to get answers. I had a problem last month and never got a solid answer but I had to do other work, so havn't pressed. I need a place to go to find out how this app that worked a t first is now so messed up it is useless. Plus you give me no options for WHAT data I will allow you to collect. You don't need my customers IP address, unless you are working for the government. Get some decent answers that are easy to find and implement or I can't recommend.

Nov. 27, 2022

YIKES... installed the app and saw the next day it slowed my store 15 points. No thank you... DELETED! I saw a couple of reviews that said this and something told me not to do it but tried anyway. I can confirm it is true.

Sept. 24, 2022

Don't do it. Read the reviews. We thought well, we'd give it a try. Sure enough, certain applications of their app had to be installed outside of the application by their techs.... Well, this caused a bunch of embarrassing script code to show up on the landing page. It was painstaking to remove. We do not recommend this APP whatsoever.....

Sept. 23, 2022

Absolutely terrible customer service. We found out after we set it up that no coupons were sent as rewards. We contacted the support, they told us its turned off, we sent screenshot as a proof that its not, they tell us we must have turned it on just now. Yeah right... So we want to make test review, they tell us to upload review that matches conditions and reward will be sent. So we do that, no coupon is sent. Now they tell us its because it was done manually not automatically. Which nobody mentioned before. So I guess the only option is to wait and pray, and if it won't work this time, again somebody will tell me that we must have turned it off. Actually I should have just uninstalled it and use solution from other company. I wouldnt have wasted so much time and energy with these guys....

Sept. 7, 2022

It is strange that everyone writes only positive reviews. So the Application slowed down my site by 6 points, and is also it not completely deleted!!! and stays viral on your Shopify account. After the deletion, I had to manually delete their pages (which remained), but their tabs remained directly in the main menu of my Shopify account, in the Marketing section (Judge.me review site referral, Judge.me coupon reward email, Judge.me initial review request ). And the most interesting thing is that the Judge.me support service, answers that it is impossible to remove it!!! I will write to Shopify support and find out how to permanently remove this virus program.

June 13, 2024

I am not very skilled at website creation and using apps. The support I received from Judge.Me was excellent and easy. It allowed me to get setup quickly. Update: Have been using for the last 10 months. It gets much more complicated to use and the fact that there is no human support on a call or video call makes it nearly impossible to get help Further updates. I would steer clear of this app if you are looking for support and setting the product up to work. Every time there is a SKU change than all reviews will be lost and all automated responses are gone. How it operates if very complicated and there is no support

March 29, 2023

Stay clear of the Live Chat rep called Dang. He cant understand english and it took me 3 times to explain the troubles I was having with the judge.me app - not good at all!

April 12, 2022

Admin is too complicated to navigate and looks a bit too clustered. Would be great if you can make the admin page a little more user friendly.

April 8, 2022

aliexpress review importer not working. need to fix this issue asap. cause almost 80% people using aliexpress for product import.

March 12, 2022

hello, there is no option to transfer bulk comments, can you inform me if there is any?Can you share a collective comment or please tell me if there is any.