Judge.me Product Reviews App
Collect unlimited product reviews, star ratings, testimonials
Rating
5.0
feedback
37,790
chart
#158
All reviews
Review RSS Feed
Aug. 12, 2025
A "feature" of the free plan is an automated email that goes out to your customers requesting that they write a review, and you get minimal styling options for the email (or the ability to turn it off) without paying. No thank you!
Aug. 11, 2025
I installed the app for a couple of days to test the functionality, then deleted it and was billed $15! Even though I didn't even use it!
April 1, 2026
Using Judge.me across 24 Shopify stores exposed serious limitations in a multi-market setup. Key issue: You must choose between: • syncing reviews across stores (Shopify Store Review Sync) • or retaining the ability to pin reviews You cannot have both. For us, both are essential — sync enables scalability, while pinning directly impacts conversion. Additionally, support has been unresponsive for nearly a month on a blocking issue. At this scale, this is a critical gap that makes the solution difficult to rely on for multi-store operations. We are currently evaluating alternative solutions.
July 30, 2025
My request for my customer never reached her email ID
Thank you for your feedback, and we're sorry to hear that your customer's review request didn’t go through as expected. We've reached out to you via email to gather a few more details so we can investigate this on our end and help resolve it as quickly as possible. We're here to support you and appreciate the opportunity to make things right!
July 30, 2025
The Judge.me app offers a convenient way to import and display customer reviews, particularly for e-commerce businesses. However, based on my experience, there are critical flaws that companies should be aware of before using it, especially when importing reviews from platforms like Etsy. Key Concerns & Warnings: Incorrect Review Categorization When importing reviews from Etsy, any review not manually assigned to a specific product is automatically labeled as a "store review." Even if you don't want these "store reviews" to be imported, they will be. This leads to misleading review distribution, as product-specific feedback may incorrectly appear as general store ratings. Duplicate Reviews from Repeated Imports If you perform multiple imports, the app adds all store reviews again each time, creating duplicates. In my case, this resulted in 250 duplicate reviews that had to be manually removed—a time-consuming and frustrating process. Lack of Automatic Deduplication The app does not detect or prevent duplicate entries, forcing users to clean up redundant reviews manually. This oversight significantly reduces efficiency, especially for stores with large review volumes. Recommendations for Companies Using Judgme: Carefully assign reviews to products during import to avoid misclassification. Always contact support when doing these imports so that they can help you. Choose an app that has these fundamental functions sorted out.
Using app
Almost 4 years
Total reviews
1
Average rating
1.0
Thank you for your detailed feedback and for sharing your experience. We’re sorry for the frustration caused during the Etsy import process, especially with how store reviews are categorized and the lack of automatic deduplication. These are valid concerns, and we appreciate you bringing them to light. As an alternative, we do offer an Etsy Sync feature that automatically pulls in new reviews without the need for repeated imports, and importantly, without creating duplicates. If you’d like, we can also help configure this so reviewer names display as “Anonymous,” while we continue working with Etsy on more accurate name handling. We’ve followed up directly as well and truly appreciate your suggestions, they’re helping us improve the experience for all merchants.
July 27, 2025
July 8, 2025
I had high hopes for this app, but unfortunately my experience was quite disappointing. I tried to import my existing reviews from another app, but many of them were rejected without clear explanation. I don’t understand why there were so many errors when those reviews had already been published and approved in the previous app. When I contacted support, they sent me a long technical file full of errors that I was expected to fix on my own. As someone who isn’t very tech-savvy, this was extremely confusing and frustrating. Also, many of the features you’d expect to be included—like showing your reviews on Google—actually require a paid plan. So the “forever free” claim feels a bit misleading. Overall, the app was much more complicated and limited than I expected.
Thank you for sharing your experience, and we're truly sorry to hear it didn’t go as expected. We understand how frustrating it must have been to deal with errors during the import, especially without clear explanations or hands-on support. While we aim to make the process smooth for all users, it’s clear we could have done better here. We’ve followed up with you privately to offer more direct assistance and a gesture of apology, and we’d love the chance to turn things around. If you decide to give us another try, we’ll be here to help every step of the way.
July 5, 2025
The App was problematic and the support was worse, if that's possible.
We're really sorry to hear this was your experience. Our goal is always to make Judge.me both reliable and easy to use, and it's clear we fell short this time. While our team was able to view your reviews successfully from multiple devices, suggesting a possible local issue, we understand that this only added to the frustration when things still weren’t working on your end. We’ve followed up privately via email to offer more hands-on help if you're open to giving it another try. Either way, we truly appreciate your feedback and regret that we couldn’t get things right for you this time.
June 21, 2025
It takes them ages to fix a bug and I feel like their customer support is not very informed about certain features of their own apps. Disappointing.
June 20, 2025
They are locking more and more features behind their paid plan, not worth setting up. At some point they will force you to buy their plan, at which point you will have to redo all your reviews on another app.
Thank you for your feedback. We’re sorry to hear you felt features were moved behind the paid plan. Just to clarify, we haven’t shifted any features from the free to the paid plan. We’ve also reached out by email to better understand which features you were referring to, but haven’t heard back yet. We’d love the chance to clarify things and ensure everything is working as expected. Please don’t hesitate to get in touch!
June 16, 2025
Bien pour les utilisateur ordinateur (PC) , pour les clients sur smartphone votre page sera totalement décalée , donc je ne recommande pas.
Merci pour votre avis. Nous sommes désolés d’apprendre que l’affichage mobile n’a pas répondu à vos attentes. Nous avons essayé de vous contacter pour mieux comprendre le problème et y remédier rapidement, sans succès jusqu’à présent. Notre équipe reste à votre disposition à tout moment si vous souhaitez qu’on verifie cela ensemble !
May 26, 2025
I’ve been trying to resolve an issue and it's becoming incredibly frustrating. I initially spoke with Claudio via chat, but the problem couldn’t be fixed. Claudio said someone would follow up by email. I then heard from Han, but their response didn’t resolve anything. I replied asking for further help, and the next reply came from Lorenzo, who seemed completely unaware of the previous conversations. It feels like I’m going in circles, repeating myself while nothing gets resolved. This lack of continuity is wasting my time.
May 25, 2025
my reviews on my store disappeared. this happened after a few months after the app was installed, no communication was issued. I will try to fix this as best as I can. by the end of today (May 25th, 2025) if a solution is not found I'm deleting the app.
Sorry to hear your reviews disappeared, we understand how frustrating that must be. We’ve looked into your store and saw that our widgets aren’t currently installed, which is likely the cause. We tried calling and also sent you an email with steps to fix this. If you grant us collaborator access, we can quickly reinstall the widgets and restore your reviews. You can also reach us anytime via the live chat on your Judge.me dashboard. We’re here to help and hope to get this resolved for you soon!
May 23, 2025
Your app is not working 4 time in a week
Thank you for your feedback, and we're sorry for the trouble! We understand you're experiencing an issue with the modal not closing when clicking “Leave Page.” We've tested this on our end but haven’t been able to replicate it. We’ve sent you an email offering a screen sharing session so we can take a closer look and help resolve this together. Looking forward to hearing from you!
Oct. 15, 2025
horrible. A customer can't even delete their own review and neither can I. I have a customer that wanted to change their review and isn't very computer savvy so even with the email update request they can't figure out how to change it. AT THE VERY LEAST, a customer should be able to delete their own review if they want to. This bar review greatly damages a new brands reputation and it's horrible that judgeme can't and won't help. I'll be finding another app to use after this
April 17, 2025
The customer support is abysmal. For nearly two months we can't get this app debugged and working properly. They just say issues have been sent to the development team and they are working on it...with automated emails constantly saying the same thing. Meanwhile they are charging us a monthly fee for something that isn't even working or live on our site because they are mismatching several customer names with existing reviews. If you expect any support, use another app. I don't know why Shopify even partners with companies like this. It's a waste of everyone's time. I'm absolutely shocked that this app has so many 5 star reviews. My only thought is that they must have been bought or incentivized.
We’re very sorry for the frustration this has caused. We fully understand your concerns and agree that your experience should have been better as we did not meet the high standards that we strive for. The issue you refer to is a confirmed bug, and our team is actively working on it. We’ve reached out via email with more context and to stay in close contact as we work toward a resolution. Thanks for your patience. We truly appreciate it!