Kudobuzz Product Reviews & UGC

April 6, 2020

The customer support for this app are absolutely horrible ( David & Naana). They do not respond when they realize something is wrong. There is no way to export your reviews. And they upgrade your subscription to a paid subscription without any warning and will not refund you. Stay far far away. There are much better apps out there.

March 9, 2017

One of the best app i every use i love it this app is everything i was looking for thank you Kudobuzz

Feb. 22, 2017

Great app. Easy to use and customer service is brilliant - quick to respond, friendly and helpful

Feb. 20, 2017

Cheryl has been helpful with making sure our reviews look great on mobile. Overall, the app is very nice and lets us show our reviews from social media on our site!

Feb. 7, 2017

Very nice app! Greatest feature (for me) is that you can showcase your Facebook reviews, right in your store. And great support!

Nov. 15, 2016

Everytime i deal with this company, the response is quick, my query is dealt with within hours and my job is made 10 times easier... thank you so much especially cheryl! I have used it for my own website and now for a client of mines as it does everything i want it to do, i love it. You can e-mail customers once they have received products automatically, and publish reviews as and when checked. 10/10 well done gang!

Nov. 2, 2016

Wonderful way to generate more product sales and learn what products/features our customers like best. I'm sure to upgrade soon after getting dozens of great reviews, but the free service is an ideal way to start.

Oct. 28, 2016

Kudobuzz is a very good review system. There are a few improvements that could be done but overall probably one of the top 5 review apps out there. A little integreation with reviews for specific products being able to show up underneath the products themselves for those ones would be great.

Nov. 5, 2016

Outstanding app! Attentive support by Cheryl.

Sept. 28, 2016

User friendly app with great customer support. Thank You!

Sept. 15, 2016

a cool app that not only collects your review across platforms but also repost them thus increasing brand awareness on social networks!very cool and practical!

Aug. 10, 2016

App has been installed for months now but have had technical issues with the Review request email. Many customers that placed orders months and even a year ago have received a review request email. Tried to resolve to no satisfaction and have deleted app because of negative impact on customer good will. Very disappointed and would not recommend.

Oct. 6, 2017

10-6-17 I am happy to report that after my last review update, Cheryl reached out to me immediately and they are working on the issue. So thankful the wonderful KB service we've always received has returned, and was only caused by a misplaced email. :) Edited 10-4-17 Downgrading my review. After several happy years with this app, problems arose in Aug of 2017 that are not being dealt with. Facebook reviews (a very important part of our marketing)are no longer being displayed and they look like ads instead of reviews. I notified Cheryl on Aug 23. Received a response right away that the tech team would investigate. I again emailed one month later on Sept 22 and have received no response nor resolution to the problem. It is now 10-4 and I feel like Kudobuzz has abandoned us, yet they keep charging us. I can no longer recommend this company unless/until this issue is straightened out. I don't know what is causing such a drastic change in customer service, but it doesn't bode well for the future of this app. I sure hope they're not about to pull the plug on it. (Original review)I have been using the paid version of this app for almost 2 years now and have found Cheryl to be quick to respond to issues and provide support. It is updated regularly and has been a great help in getting our customers to provide reviews. Update 11-16-16 I continue have a great experience with this app, and receive magnificent support from Cheryl. It is one of the few apps that is REALLY worth its price.

July 1, 2016

Kudobuzz has contacted me personally after I was getting frustrated. The app is continuously improving and their responsive customer service is why I will still consider Kudobuzz.

June 13, 2016

This APP is perfect from the big review button that appears on the side of the website an amazing "call to action" for customers, ease of use very little maintenance it just works... they provide over the top customer support fast ...very fast responses.

June 8, 2016

A great app that i love to use and great user interface but since Jun 16 they limit to 50 reviews for free account. Disappointed to know that i have to pay even I just need the basic features of customer leaving rating and just publishing it. Will look for other free alternative apps.

May 8, 2020

Used for a couple of years and find it very easy to use. Had a problem with the updated version, however Kena and Naana always respond incredibly quickly to queries, and rectify any issues fast and efficiently. App and customer service very highly recommended!

May 12, 2016

This is a great app that makes it easy to add testimonials on your store. Their customer service is great as well! 5 stars.

April 19, 2016

It's like magic - customers now have a way to review our products/site easily, and they are doing so! You'd be surprised how many reviews you'll get from nice, automated emails. It saves a ton of time, and being able to bring in reviews from other platforms (Facebook/Instagram) is priceless. Nothing was worse than directing our site users to Facebook for reviews (there's still a bunch of people who don't use FB) App works great, is nice and unobtrusive, and the team is super quick to get back to you. It's not just a "good to have" app, it's now one of my top, essential Shopify apps.

April 4, 2016

I would highly recommend Kudobuzz app. The Kudobuzz team goes beyond regular customer service and exceeds all expectations. They respond quickly to any inquires, have made updates to my store, have improved the product upon request. It is great. As for the app, it integrates great into my store, has a ton of features (which I haven't even totally taken advantage of) and it hasn't crashed on me.