Kudobuzz Product Reviews & UGC
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When I first started with the App I had trouble getting it to sync some reviews. I shared this issue with Kudobuzz and they quickly got back to me and walked me through a step by step guide to get it fixed! It is working perfectly now and we LOVE the app! We have integrated all of our Facebook reviews onto our website and are very happy with it.
From trouble syncing to working perfectly AND pulling in all your Facebook reviews? That's a win worth celebrating. 🎉 Thank you for sticking with us and for loving the app. We love YOU back!
So far so good. Cheryl was very helpful in installing this app. We'll see how the post sale email works in a few days.
Excellent app. After reviewing and trying out most of these review apps, finally settled on Kudobuzz. Great support and help with all the setup as we had testimonals in 3-4 different places. I would not hesitate to give it a try. After purchase email and auto-pilot publishing make it valuable at any level. Pricing starts at free and allows you to move up as you grow. A very solid and well thought out app!
Tried them all and landed on us? That means the world. 🌍 And pulling testimonials from 3-4 different places? That's a puzzle we love solving. Thanks for trusting us with your reviews!
Excellent tool! Also, the support team is just wonderful - quick and efficient in resolving any issues.
We’re so glad you find Kudobuzz to be an excellent tool and that our support team has been quick and efficient in resolving issues. Thank you for your kind feedback; it means a lot to us.
We made the transition to Kudobuzz because the service on our last review platform was insufficient and almost entirely absent. Even though this platform claimed to be customizable and interactive, we could not get a hold of a representative to help us engage with the features for which we were paying. After much thought and research, we went with Kudobuzz. Kudobuzz allowed us to import our old reviews, which saved us so much time. Additionally, Cheryl was supportive throughout each step of the process and provided frequent insight into best practices and next steps. My favorite feature is the ability to collect reviews on our individual products as well as general business practices. Sometimes, customers have things to say that may not relate to product X. Kudobuzz gives customer a place to communicate these thoughts, and for that we are thankful.
Welcome to the family, Earth Fed Muscle! 🙌 So glad you left behind a platform that wasn't serving you. Importing old reviews and actually getting support when you need it? That's the bare minimum, and we're proud to deliver it. Thanks for choosing us!
Great app and a very responsive, helpful developer. I highly recommend :)
Orange Burps, honestly, that name alone made us smile. 😄 Thank you for the high recommendation! We're so glad we could make your job 10x easier. That's exactly what we're here for.
The best and most useful app - incredible support and very helpful staff!!
Thank you for calling Kudobuzz the best and most useful app! We’re thrilled our support team has been able to help you. Your kind words inspire us to keep improving and supporting our customers every step of the way.
The customer support for this app are absolutely horrible ( David & Naana). They do not respond when they realize something is wrong. There is no way to export your reviews. And they upgrade your subscription to a paid subscription without any warning and will not refund you. Stay far far away. There are much better apps out there.
We’re very sorry for the frustration you experienced. Since your review, we’ve made important improvements to prevent these issues: 1. Clearer communication about subscription changes 2. Transparent refund policies 3. Export functionality for reviews Your feedback helped us identify areas to improve, and we’re committed to ensuring customers have full control and clear support moving forward. Thank you for sharing your experience; it has contributed to making Kudobuzz better.
I'm not technologically good and so I struggled. Abdul was amazing and set everything up for me just the way I needed it to be. Very appreciative of his time and now I have our customer testimonials on our store. Thanks :)
Great app. Easy to use and customer service is brilliant - quick to respond, friendly and helpful
We’re so pleased to hear you find Kudobuzz easy to use and that our support team has been quick, friendly, and helpful. Thank you for your kind feedback; it keeps us motivated to keep delivering great service.
Everytime i deal with this company, the response is quick, my query is dealt with within hours and my job is made 10 times easier... thank you so much especially cheryl! I have used it for my own website and now for a client of mines as it does everything i want it to do, i love it. You can e-mail customers once they have received products automatically, and publish reviews as and when checked. 10/10 well done gang!
Cheryl, saving the day again! 🙌 Automated emails, published reviews, and a job made 10x easier; that's what we love to hear. Thank you for trusting us with your own site AND a client's. That means everything. ❤️
Wonderful way to generate more product sales and learn what products/features our customers like best. I'm sure to upgrade soon after getting dozens of great reviews, but the free service is an ideal way to start.
We’re thrilled to hear Kudobuzz has helped you generate more sales and learn from customer feedback. It’s great to know the free service provided a strong start, and we look forward to supporting you as you continue to grow and upgrade.
Kudobuzz is a very good review system. There are a few improvements that could be done but overall probably one of the top 5 review apps out there. A little integreation with reviews for specific products being able to show up underneath the products themselves for those ones would be great.
Top 5?! We'll take it! And noted on the product-specific reviews showing up under products, that's solid feedback. Thanks for being real with us, and for the 5 months! 🎮
Outstanding app! Attentive support by Cheryl.
Cheryl is blushing somewhere! 🙈 Thank you for the love. Outstanding and attentive; that's the goal. So glad you're happy with us!
User friendly app with great customer support. Thank You!
Short, sweet, and makes our day. Thank you for the kind words and 10 months of trust! 🙌
a cool app that not only collects your review across platforms but also repost them thus increasing brand awareness on social networks!very cool and practical!
App has been installed for months now but have had technical issues with the Review request email. Many customers that placed orders months and even a year ago have received a review request email. Tried to resolve to no satisfaction and have deleted app because of negative impact on customer good will. Very disappointed and would not recommend.
We’re very sorry for the inconvenience caused by the review request emails being sent late. Since your experience, we’ve fixed this issue to ensure emails are sent only at the right time, protecting customer goodwill. Thank you for sharing your feedback; it helped us improve, and we’re committed to making sure this doesn’t happen again
10-6-17 I am happy to report that after my last review update, Cheryl reached out to me immediately and they are working on the issue. So thankful the wonderful KB service we've always received has returned, and was only caused by a misplaced email. :) Edited 10-4-17 Downgrading my review. After several happy years with this app, problems arose in Aug of 2017 that are not being dealt with. Facebook reviews (a very important part of our marketing)are no longer being displayed and they look like ads instead of reviews. I notified Cheryl on Aug 23. Received a response right away that the tech team would investigate. I again emailed one month later on Sept 22 and have received no response nor resolution to the problem. It is now 10-4 and I feel like Kudobuzz has abandoned us, yet they keep charging us. I can no longer recommend this company unless/until this issue is straightened out. I don't know what is causing such a drastic change in customer service, but it doesn't bode well for the future of this app. I sure hope they're not about to pull the plug on it. (Original review)I have been using the paid version of this app for almost 2 years now and have found Cheryl to be quick to respond to issues and provide support. It is updated regularly and has been a great help in getting our customers to provide reviews. Update 11-16-16 I continue have a great experience with this app, and receive magnificent support from Cheryl. It is one of the few apps that is REALLY worth its price.
We truly appreciate your long-term trust in Kudobuzz and your patience during the challenges you faced back in 2017. Since then, we’ve worked hard to improve both our technology and our communication, and it’s encouraging to hear that Cheryl and the team were able to resolve your issue promptly. Your feedback helped us grow, and we remain committed to keeping Facebook reviews and other features running smoothly for all our customers.
Kudobuzz has contacted me personally after I was getting frustrated. The app is continuously improving and their responsive customer service is why I will still consider Kudobuzz.
We're really glad we reached out when you were frustrated; that's what we're here for. Hearing that you see us continuously improving means everything. Thank you for sticking with us, Black Pearl. We won't let you down. 🖤
This APP is perfect from the big review button that appears on the side of the website an amazing "call to action" for customers, ease of use very little maintenance it just works... they provide over the top customer support fast ...very fast responses.
"It just works." That's the dream, right?! So glad you're loving the big ol' review button and our speedy support. You rock, Maple! 🍁
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