Kudobuzz Product Reviews & UGC
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The customer support for this app are absolutely horrible ( David & Naana). They do not respond when they realize something is wrong. There is no way to export your reviews. And they upgrade your subscription to a paid subscription without any warning and will not refund you. Stay far far away. There are much better apps out there.
We’re very sorry for the frustration you experienced. Since your review, we’ve made important improvements to prevent these issues: 1. Clearer communication about subscription changes 2. Transparent refund policies 3. Export functionality for reviews Your feedback helped us identify areas to improve, and we’re committed to ensuring customers have full control and clear support moving forward. Thank you for sharing your experience; it has contributed to making Kudobuzz better.
I'm not technologically good and so I struggled. Abdul was amazing and set everything up for me just the way I needed it to be. Very appreciative of his time and now I have our customer testimonials on our store. Thanks :)
Great app. Easy to use and customer service is brilliant - quick to respond, friendly and helpful
We’re so pleased to hear you find Kudobuzz easy to use and that our support team has been quick, friendly, and helpful. Thank you for your kind feedback; it keeps us motivated to keep delivering great service.
Everytime i deal with this company, the response is quick, my query is dealt with within hours and my job is made 10 times easier... thank you so much especially cheryl! I have used it for my own website and now for a client of mines as it does everything i want it to do, i love it. You can e-mail customers once they have received products automatically, and publish reviews as and when checked. 10/10 well done gang!
Cheryl, saving the day again! 🙌 Automated emails, published reviews, and a job made 10x easier; that's what we love to hear. Thank you for trusting us with your own site AND a client's. That means everything. ❤️
Wonderful way to generate more product sales and learn what products/features our customers like best. I'm sure to upgrade soon after getting dozens of great reviews, but the free service is an ideal way to start.
We’re thrilled to hear Kudobuzz has helped you generate more sales and learn from customer feedback. It’s great to know the free service provided a strong start, and we look forward to supporting you as you continue to grow and upgrade.
Kudobuzz is a very good review system. There are a few improvements that could be done but overall probably one of the top 5 review apps out there. A little integreation with reviews for specific products being able to show up underneath the products themselves for those ones would be great.
Top 5?! We'll take it! And noted on the product-specific reviews showing up under products, that's solid feedback. Thanks for being real with us, and for the 5 months! 🎮
Outstanding app! Attentive support by Cheryl.
Cheryl is blushing somewhere! 🙈 Thank you for the love. Outstanding and attentive; that's the goal. So glad you're happy with us!
User friendly app with great customer support. Thank You!
Short, sweet, and makes our day. Thank you for the kind words and 10 months of trust! 🙌
a cool app that not only collects your review across platforms but also repost them thus increasing brand awareness on social networks!very cool and practical!
App has been installed for months now but have had technical issues with the Review request email. Many customers that placed orders months and even a year ago have received a review request email. Tried to resolve to no satisfaction and have deleted app because of negative impact on customer good will. Very disappointed and would not recommend.
We’re very sorry for the inconvenience caused by the review request emails being sent late. Since your experience, we’ve fixed this issue to ensure emails are sent only at the right time, protecting customer goodwill. Thank you for sharing your feedback; it helped us improve, and we’re committed to making sure this doesn’t happen again
10-6-17 I am happy to report that after my last review update, Cheryl reached out to me immediately and they are working on the issue. So thankful the wonderful KB service we've always received has returned, and was only caused by a misplaced email. :) Edited 10-4-17 Downgrading my review. After several happy years with this app, problems arose in Aug of 2017 that are not being dealt with. Facebook reviews (a very important part of our marketing)are no longer being displayed and they look like ads instead of reviews. I notified Cheryl on Aug 23. Received a response right away that the tech team would investigate. I again emailed one month later on Sept 22 and have received no response nor resolution to the problem. It is now 10-4 and I feel like Kudobuzz has abandoned us, yet they keep charging us. I can no longer recommend this company unless/until this issue is straightened out. I don't know what is causing such a drastic change in customer service, but it doesn't bode well for the future of this app. I sure hope they're not about to pull the plug on it. (Original review)I have been using the paid version of this app for almost 2 years now and have found Cheryl to be quick to respond to issues and provide support. It is updated regularly and has been a great help in getting our customers to provide reviews. Update 11-16-16 I continue have a great experience with this app, and receive magnificent support from Cheryl. It is one of the few apps that is REALLY worth its price.
We truly appreciate your long-term trust in Kudobuzz and your patience during the challenges you faced back in 2017. Since then, we’ve worked hard to improve both our technology and our communication, and it’s encouraging to hear that Cheryl and the team were able to resolve your issue promptly. Your feedback helped us grow, and we remain committed to keeping Facebook reviews and other features running smoothly for all our customers.
Kudobuzz has contacted me personally after I was getting frustrated. The app is continuously improving and their responsive customer service is why I will still consider Kudobuzz.
We're really glad we reached out when you were frustrated; that's what we're here for. Hearing that you see us continuously improving means everything. Thank you for sticking with us, Black Pearl. We won't let you down. 🖤
This APP is perfect from the big review button that appears on the side of the website an amazing "call to action" for customers, ease of use very little maintenance it just works... they provide over the top customer support fast ...very fast responses.
"It just works." That's the dream, right?! So glad you're loving the big ol' review button and our speedy support. You rock, Maple! 🍁
A great app that i love to use and great user interface but since Jun 16 they limit to 50 reviews for free account. Disappointed to know that i have to pay even I just need the basic features of customer leaving rating and just publishing it. Will look for other free alternative apps.
We understand your disappointment about the change to free account limits. We’ve since worked to make our pricing and feature tiers clearer, and we continue to offer affordable options for businesses of all sizes. Your feedback is valuable, and we’re committed to keeping Kudobuzz accessible while still delivering strong features and support.
Used for a couple of years and find it very easy to use. Had a problem with the updated version, however Kena and Naana always respond incredibly quickly to queries, and rectify any issues fast and efficiently. App and customer service very highly recommended!
Thank you so much for your kind words and for recommending Kudobuzz! We’re so delighted to hear that our team was able to assist quickly and efficiently. Providing responsive support and ensuring smooth updates remain our top priorities, and we’re so glad you’ve had a great experience with us.
This is a great app that makes it easy to add testimonials on your store. Their customer service is great as well! 5 stars.
Short, sweet, and 5 stars? We'll take it! 🌟 Thank you, Thalia Capos. So glad testimonials are easy for you now.
It's like magic - customers now have a way to review our products/site easily, and they are doing so! You'd be surprised how many reviews you'll get from nice, automated emails. It saves a ton of time, and being able to bring in reviews from other platforms (Facebook/Instagram) is priceless. Nothing was worse than directing our site users to Facebook for reviews (there's still a bunch of people who don't use FB) App works great, is nice and unobtrusive, and the team is super quick to get back to you. It's not just a "good to have" app, it's now one of my top, essential Shopify apps.
Best compliment ever! You're so right: sending customers to Facebook for reviews is a pain. So glad we could pull everything into one beautiful spot for you. Thanks, Dinkydoo!
I would highly recommend Kudobuzz app. The Kudobuzz team goes beyond regular customer service and exceeds all expectations. They respond quickly to any inquires, have made updates to my store, have improved the product upon request. It is great. As for the app, it integrates great into my store, has a ton of features (which I haven't even totally taken advantage of) and it hasn't crashed on me.
Wow, thank you for the update AND the love over the years! Stellar support for a stellar small business. You rock 🐻✨
Love this app because it pulls my long term facebook reviews through and with some customisation help from the wonderful support team my request for product reviews started to convert purchasers into reviewers.
Pulling long-term Facebook reviews through + customizing product review requests = winning combo! 🎯 So glad our support team could help you turn purchasers into reviewers. That's the magic right there. Thanks from Australia!
App does what it says and the customer service is great too. Would recommend Kudobuzz as we've had more reviews than ever before (when we had no app in place to do so). Every store must have this type of app in today's e-commerce world!
More reviews than ever before? That's what we love to hear! 🐎💨 You're absolutely right, in today's ecommerce world, every store needs a solid review app. Thanks for recommending us!
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