Loox ‑ Product Reviews App
Loox - Shopify Product Reviews, UGC, Referrals, Upsells
Rating
4.9
feedback
22,041
chart
#257
All reviews
Rating Breakdown
Review RSS Feed
Sept. 12, 2020
Cant contact support and the review app still on the site after removing all the associated code on the site
Hey, Amit from the Loox team here! I took a look at our conversation history and I can see that one of my colleagues and myself had already answered you - could you please check your email again and let me know if you can find them? Regarding removing all of the code, no worries - please create a staff account for [email protected] and we would be more than happy to sort this out for you :) In any case, our support team is always happy to help! Please don't hesitate to contact us with any questions or requests you might have and we'll gladly advise.
Sept. 11, 2020
I'm not happy, I'm not able to import the reviews from Aliexpress to my shop. I tried many times and definitely need help. I can see the comments on the App but no way to add them in the product page.
Hey, Amit from the Loox team here :) We have created a support ticket to handle your issue, please check your email inbox. In any case, our support team is always happy to help! Please don't hesitate to contact us with any questions or requests you might have and we'll gladly advise.
Sept. 7, 2020
can i get help reoving the widget ive dleeted it and its still there on my store and is confusing.
Hey, Josh from the Loox team here :) Apps on Shopify automatically lose all access to edit themes once they are removed from a store. This means that apps cannot, on a technical level, remove codes once they are uninstalled. With that being said, we offer a full guide on how to remove any leftover code on our uninstall email. Should you need any assistance with removing/editing code, I have already contacted you with how we can proceed.
Sept. 6, 2020
The worst app ever. I paid for the basic app and they are counting all my orders so that they can charge more? for real? i have 2 other stores with this app and I ddnt have to do this. what is happening? are you really doing this?
Hey, Josh from the Loox Support team here :) I took a look at your account and I can see that you have reached the order limit on our Basic plan. Congratulations on your great sales numbers! The Basic plan is built more for stores that are only just beginning their journey. With that in mind, I have reached out to you privately to verify some information on what this means and how you can continue to grow with Loox. Please check your inbox for an email from our Support team at your convenience.
Aug. 28, 2020
Expensive, couldn't customize reviews. We all know how poor the reviews from aliexpress are and we have to import exactly what those words are to our website. So I removed this app from my store. However, there are left codes. Now all of my products are showing 7 reviews even if there's no review at all.
Hey, Dor from the Loox team here :) I just wanted to let you know that our support team is here to assist you in anything you need. Please note that Shopify manages all app charges and billing cycles according to their policy here: https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps While Loox does not support review editing, our AliExpress importer allows you to disable automatic AliExpress translation and import reviews only from a certain country, or choose not to import a certain review's text. In regards to any leftover code, when you uninstall Loox, all review widgets and star ratings should be removed from your store automatically. If for some reason this doesn't happen, we offer a full guide on how to remove any leftover code on our uninstall email. In any case, our support team is always happy to help! Please don't hesitate to contact us with any questions or requests you might have and we'll gladly advise.
Aug. 28, 2020
Hello Loox team, i have installed this app on 19th August 2020 and deleted in this app within the trial period, but i charged for $30 for this. According to the trial, I should not be charged when the app is in the trial period but you charge me, please take this into consideration and refund the amount. I don't want to use this app.
Hey, Amit from the Loox team here :) I just wanted to let you know that our support team is here to assist you in anything you need. Please note that Shopify manages all app charges and billing cycles according to their policy here: https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps Could you please send us a screenshot of the relevant Shopify app invoice that shows the Loox charge you would like to be refunded for and its duration? We'd be happy to look into it and consider the refund accordingly. You can find your upcoming Shopify invoice in your Shopify Billing Settings. https://accounts.shopify.com/store-login?redirect=settings%2Fbilling In any case, our support team is always happy to help! Please don't hesitate to contact us with any questions or requests you might have and we'll gladly advise.
Aug. 23, 2020
I have uninstalled this app from my store and continue to be charged. I have reached out via email and still no response but yet another month of billing.
Hey, Josh from the Loox team here :) Please note that Shopify manages all app charges and billing cycles according to their policy here: https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps Shopify does not remove already existing charges from your invoice once an app is removed. This would be the reason the app charge is still seen after the app was removed. I would be delighted to assist you with your refund request. I have reached out to you privately to verify some information. I tried to find your previous emails regarding a refund request, however, I could not locate anything that was connected to your store. In any case, our Support team will always answer within 24 hours of being contacted. Please check your inbox for an email from our Support team at your convenience.
Aug. 20, 2020
I choosed the free trial package and without my authorization, I was charged with $29,90 !!! Now, what can i do?
Hey, Yoni, co-founder and CEO of Loox here. Please note that Shopify manages all app charges and billing cycles according to their policy here: When you choose a plan you need to approve payments before starting the trial itself. Since you approved this payment and finished the free trial, Shopify automatically started an app charge as expected. I checked Shopify's logs for your store and I can see you chose the $29.99 plan on July 18th, got our 14-day free trial, and was charged as expected on August 1st. Loox, or any other app, cannot charge you for anything you didn't approve Shopify to charge you. If you were not satisfied with your trial, please contact our support team and we'll be happy to refund you. Best, Yoni
Aug. 12, 2020
Pathetic they did not give me any free trial and charge fee from day one. Why are you making people's fool by writing 14 days of free trial? Disgusting!!!!
Hey, Amit K. from the Loox team here :) I took a look at your account logs and I can see that since Loox was previously installed in your store, your trial period ran out. No worries, I've contacted your privately to sort this out and give you a chance to check us out. If you need any further assistance from our end, feel free to contact our support team directly - we're always happy to help!
Aug. 12, 2020
Estou tendo que avaliar antes mesmo de testar, não gostei disso. Espero que valha a pena. Tive boas indicações.
Hey, Yishai from the Loox team here :) Thank you for the genuine feedback. I hope that you will have a great experience using the app itself. If you need any assistance setting things up, please contact our support team and we'd be more than happy to help!
Aug. 12, 2020
Never again. They promise a Free Trail, i have paid directly 9,99. Im very sad about it. The other thing is, its only in english and not easy to understand. Very bad, i hate this app
Hey, Yishai from the Loox Team here! We're sorry for any confusion regarding the 14-day trial period. Please note that App trials on Shopify are only offered automatically on the first time you install a specific app. I took a look at your account and it seems that your store had installed Loox in the past. Unfortunately, this made it so that your 14-day free trial was unavailable upon reinstall. No worries, I have sent you a follow-up email with additional instructions. Please check your inbox for an email from our Support team at your convenience.
Aug. 10, 2020
Make sure to make a copy of your theme before installing this app. It leaves a bunch of code behind that doesn't show in their "uninstall the app guide". Overall I think this app was way too complicated. Too many tabs and no real walkthrough from the beginning. It expects you to already know what to do. Also, I have no idea if it sent away emails to my customers already or not. I really hope not because the emails on their medium plan doesn't look professional at all.
Hey, Amit from the Loox team here :) Apps on Shopify automatically lose all access to edit themes once they are removed from a store. This means that apps cannot, on a technical level, remove codes once they are uninstalled. With that being said, removing the code mentioned in the guide disables all the widgets from appearing in your store at once. Should you need any assistance with removing/editing code, please don't hesitate to contact us and we'll be more than happy to help! I also took a look at your account and I can see that no emails were sent to your customers through Loox. In regards to your experience with the app, while we have a variety of help-articles in our knowledgebase (here:https://help.loox.io/) we are always looking for new ways to improve our app and our users' experience. In any case, our support team is always happy to help! Please don't hesitate to contact us with any questions or requests you might have and we'll gladly advise.
July 31, 2020
Convenient app for reviews but they hide almost the majority of their features behind multiple tiered paywalls.. For basic branding features or settings they try and force you to pay upwards of $60 a month for their "pRo" plan. What a ridiculous price for literally a review widget and to change the wording of request emails. Money hungry app, consider other apps with the same features for a FRACTION of the price.
Hey, Amit from the Loox team here! Loox offers different features on different plans to match the growth of each merchant and their brands. In addition, customizing the email text is available on all plans including the $9.99 (Basic plan). You can do that through your Loox admin, in "Collect reviews" under "Review request email". In any case, our support team is always happy to help! Please don't hesitate to contact us with any questions or requests you might have and we'll gladly advise.
July 28, 2020
Don't work, i would put reviews on my website by the website but it's impossible. I just can import the Aliexpress reviews. So that don't make work.
Hey, Yishai from the Loox team here :) Our support team will gladly assist you in adding\moving the review widget on any page on your store that you'd like so that your customers will be able to leave a review on the store directly. Additionally, please note that you can use our import spreadsheet to import reviews to any product on your store. Since I can see you are currently unsubscribed to Loox, if you could please reinstall Loox and reply to the email we sent to you privately, we'll be happy to sort this out for you!
July 26, 2020
Paying 10 euro a month for an app that doesn't even let add a write a review button on my homepage. I'm trying to unsubscribe now and can't. Really overpriced for what it is.
Hey, Amit from the Loox team here! Loox supports adding the button to your homepage reviews widget by selecting a product in the widget's settings on your theme customizer. Please note that the "Write a review" button needs to be linked to a specific product. Since I can see you are currently unsubscribed to Loox, if you reinstall Loox please feel free to contact us and we'll gladly sort this out for you :) In any case, our support team is always happy to help! Please don't hesitate to contact us with any questions or requests you might have and we'll gladly advise.
July 22, 2020
I pay 29.99 per month but they still do not let me remove powered by Loox !! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
July 9, 2020
CUSTOMER SUPPORT IN CLARIFYING ISSUES AND QUESTIONS IS APPALLING, COMPLICATED TO INTEGRATE NEEDS SO MUCH CLARIFICATION ON IMPORTING REVIEWS, THERE ARE BETTER PRODUCTS AND SERVICES OUT THERE.
Hello, Yishai from the Loox team here, I took a look at your support requests and I can see that our agents answers within a couple of hours with full instructions on how you can import reviews into your store using Loox. If you need any further clarification on how to achieve that, please let us know and we'd be more than happy to elaborate and assist further :)
June 11, 2020
60$ a month to be able to modify the reviews ? lmao come on.. are you guys for real ? would be a perfect app if you werent mocking customers like this
Hey, Amit from the Loox support team here :) Please note that in order to maintain review authenticity, Loox does not support modifying reviews on any of the plans. In any case, our support team is always happy to help! Please don't hesitate to contact us with any questions or requests you might have and we'll gladly advise.
June 11, 2020
Customer service 0, they answer after 2 days. You can't edit reviews, you cant select multiple countries to import, oh and even if you select usa it will still import you review from russia and ukraine... you can't show the flag for buyer... Basically i don't get why will i keep this app.
Hey, Amit from the Loox support team here :) Our support team works hard giving the best possible answers to our users and we always answer within 24-hours. I took a look at our support logs and all support requests from your account were answered within a few hours of submitting the ticket. Could you please check the email listed on your Shopify account for an answer from our support? Generally speaking, Loox supports importing reviews from all countries and even filtered to reviews from specific countries. And of course, you can always reject any review that does not match your needs. In any case, our support team is always happy to help! Please don't hesitate to contact us with any questions or requests you might have and we'll gladly advise.
June 4, 2020
Great app but it's way too expensive for what it is!!! 30 USD per month just doesn't make any sense. It're more expensive than the Shopify subscription as a whole!
Hey, Amit from the Loox team here! Loox offers multiple plan options to fit the needs of our merchants as their business grows. We offer multiple plans ranging from $9.99 to $59.99 that will match your needs regardless of where you are on the journey of building a brand. If you need any help choosing the right plan for your business, please feel free to contact our support team and we'd be more than happy to advise accordingly!