Loox ‑ Product Reviews App

Hey - Yishai from Loox here :) Please note that Shopify is in charge of app charges according to their policy here: https://help.shopify.com/manual/your-account/manage-billing/your-invoice/transactions-and-fees#domains-themes-and-app-fees As we mentioned in our email, Shopify triggered the app charge on October 6th and Loox was removed after, on October 10th, for this reason you saw the charge in your Shopify invoice. If you have any further questions please don't hesitate to contact our support team, they'd be more than happy to help!

Hey, Amit from the Loox team here :) Please note that Shopify manages all app charges and will automatically stop charging you once you uninstall the app. Our support team has reached out to Shopify on your behalf and Shopify has refunded your account for the Loox charges (we also sent you a private email regarding this). If you need any further assistance from our end, feel free to contact our support team directly - we're always happy to help!

Hey, Amit from the Loox team here :) Generally speaking, Loox will save your data (unless requested otherwise) so that once the app is reinstalled, all your information (reviews, settings, etc...) will be restored as expected. As part of GDPR requirements, Loox provides merchants with the option to remove all their data with us via an automatic email sent to you. No worries, as mentioned in our correspondence, if you do not wish to remove your data, you can disregard the email you received. I'm sorry if there was any misunderstanding regarding this email - we've made sure to clarify this in the email too. In any case, if you need any further assistance, feel free to contact our support team directly - we're always happy to help!

Hey, Thanks for sharing your feedback! On your "Settings" tab, you can define which reviews get automatically published (e.g. "All reviews", "5 stars only", "4 stars and up", "Never", etc.). You'll find this under the "Handling reviews" section. We've also reached out to you via email to make sure you've received this! Please let us know if you have any further questions, our support team is here to help with anything you need :)

(Updated) Hey, Amit K. from the Loox team here :) Thank you for your feedback - truly appreciated! Loox puts the focus on collecting genuine reviewer content by helping merchants incentivize their customers to submit a photo or video review. However, we are constantly working on improving our app to give more value to merchants! We’ve recently released video reviews and we’re definitely looking into adding multiple photos per review in the future as well. We've taken note of your feedback and we'll take it into account for coming updates. In any case, our support team is always happy to help! Please don't hesitate to contact us with any questions or requests you might have and we'll gladly advise.

(Updated) Hey, Amit K. from the Loox team here :) Thanks for sharing your feedback! Our new Growth plan offers a variety of additional features that help Loox merchants generate more sales and revenue that usually covers the cost for Loox a few times over. This includes removing the Loox branding, starting at only $34.99/month! Regarding the code lines you're still seeing - after an app is removed from a store, Shopify blocks all access to the theme for that app. This means that apps cannot remove the code they add once they are uninstalled. With that said we are more than happy to help you with this through our support team if you prefer not to change the code yourself. That being said, I can assure you that once Loox is removed from the store, our code is not loaded in the store and does not affect the site's loading speed. In any case, our support team is always happy to help! Please don't hesitate to contact us with any questions or requests you might have and we'll gladly advise.

Hey, Amit from Loox support here! I checked our logs, and I can see that you contacted us on 07/27 and that Yishai replied to you that same day. I can also see you contacted us on 08/10 and that I replied to you around 10 hours later. I sincerely apologize if our responses did not arrive for any reason. I would like to assure you that we are here to help with everything you need as soon as possible. I have sent you an email from my personal address in order to ensure we help you with everything you need!

(Updated) Hey, Amit K. from the Loox team here :) I'm sorry to hear that! Generally speaking, Loox offers a variety of different subscription plans for stores of all sizes and needs - starting at only $9.99/month for our Beginner plan. We've contacted you privately to hear a bit more about your expectations from us and what we can do to help with those. In any case, our support team is always happy to help! Please don't hesitate to contact us with any questions or requests you might have and we'll gladly advise.

(Updated) Hey, Amit K. from the Loox team here :) Thanks for sharing your feedback - truly appreciated! Generally speaking, Loox offers a variety of different plans for stores of all sizes and needs. On our pricing page, you can find all the different features that are supported on each plan and its pricing. You can also find that here - https://loox.app/pricing. For example - Removing Loox branding, amongst many additional features, is actually offered on the Growth plan and higher (also listed on the pricing page) - starting at only $34.99/month. That being said, we're always working hard on improving our product, so we'll definitely take note of your feedback for future updates. In any case, our support team is always happy to help! Please don't hesitate to contact us with any questions or requests you might have and we'll gladly advise.

(Updated) Hey, Amit K. from the Loox team here :) I'm sorry to hear that your experience with Loox was not as expected! Generally speaking, after an app is removed from your store, Shopify blocks all access to your theme for that app. This means that apps cannot remove the code they add once they are uninstalled. With that said we are more than happy to help you with this through our support team if you prefer not to change the code yourself. From what you've described regarding the widgets still appearing - this sounds like it might've been related to your local browser's cached version of the page. When checking your live pages for an update to the page's code, we always recommend refreshing without using the cached version of the site by pressing Ctrl+F5 (on Mac: ⌘+R ). In any case, our support team is always happy to help! Please don't hesitate to contact us with any questions or requests you might have and we'll gladly advise.