Loox ‑ Product Reviews App

(Updated) Hey, Amit K. from the Loox team here :) Thanks for sharing your feedback! Our new Growth plan offers a variety of additional features that help Loox merchants generate more sales and revenue that usually covers the cost for Loox a few times over. This includes removing the Loox branding, starting at only $34.99/month! Regarding the code lines you're still seeing - after an app is removed from a store, Shopify blocks all access to the theme for that app. This means that apps cannot remove the code they add once they are uninstalled. With that said we are more than happy to help you with this through our support team if you prefer not to change the code yourself. That being said, I can assure you that once Loox is removed from the store, our code is not loaded in the store and does not affect the site's loading speed. In any case, our support team is always happy to help! Please don't hesitate to contact us with any questions or requests you might have and we'll gladly advise.

Hey, Amit from Loox support here! I checked our logs, and I can see that you contacted us on 07/27 and that Yishai replied to you that same day. I can also see you contacted us on 08/10 and that I replied to you around 10 hours later. I sincerely apologize if our responses did not arrive for any reason. I would like to assure you that we are here to help with everything you need as soon as possible. I have sent you an email from my personal address in order to ensure we help you with everything you need!

(Updated) Hey, Amit K. from the Loox team here :) I'm sorry to hear that! Generally speaking, Loox offers a variety of different subscription plans for stores of all sizes and needs - starting at only $9.99/month for our Beginner plan. We've contacted you privately to hear a bit more about your expectations from us and what we can do to help with those. In any case, our support team is always happy to help! Please don't hesitate to contact us with any questions or requests you might have and we'll gladly advise.

(Updated) Hey, Amit K. from the Loox team here :) Thanks for sharing your feedback - truly appreciated! Generally speaking, Loox offers a variety of different plans for stores of all sizes and needs. On our pricing page, you can find all the different features that are supported on each plan and its pricing. You can also find that here - https://loox.app/pricing. For example - Removing Loox branding, amongst many additional features, is actually offered on the Growth plan and higher (also listed on the pricing page) - starting at only $34.99/month. That being said, we're always working hard on improving our product, so we'll definitely take note of your feedback for future updates. In any case, our support team is always happy to help! Please don't hesitate to contact us with any questions or requests you might have and we'll gladly advise.

(Updated) Hey, Amit K. from the Loox team here :) I'm sorry to hear that your experience with Loox was not as expected! Generally speaking, after an app is removed from your store, Shopify blocks all access to your theme for that app. This means that apps cannot remove the code they add once they are uninstalled. With that said we are more than happy to help you with this through our support team if you prefer not to change the code yourself. From what you've described regarding the widgets still appearing - this sounds like it might've been related to your local browser's cached version of the page. When checking your live pages for an update to the page's code, we always recommend refreshing without using the cached version of the site by pressing Ctrl+F5 (on Mac: ⌘+R ). In any case, our support team is always happy to help! Please don't hesitate to contact us with any questions or requests you might have and we'll gladly advise.

(Updated) Hey, Amit K. from the Loox team here :) Thanks for sharing your feedback! Generally, we strongly recommend approving and displaying all your reviews, including the negative ones, as they increase the social proof of the product as well. In addition, replying publicly to all your negative reviews can increase the trust created between you and your customers! That being said, Loox offers the option to moderate reviews that might need to be removed due to various reasons. You can either temporarily hide them from the widget or permanently remove them from the admin. This can be done within the Loox admin in the 'Reviews' tab. In any case, our support team is always happy to help! Please don't hesitate to contact us with any questions or requests you might have and we'll gladly advise.

(Updated) Hey, Amit K. from the Loox team here :) From what you've described regarding the widgets still appearing - this sounds like it might've been related either to a previous review app that was still appearing in the store or to your local browser's cached version of the page. When checking your live pages for an update to the page's code, we always recommend refreshing without using the cached version of the site by pressing Ctrl+F5 (on Mac: ⌘+R ). In any case, our support team is always happy to help! Please don't hesitate to contact us with any questions or requests you might have and we'll gladly advise.