Loox: Product Reviews App & AI

Hey, Josh from the Loox team here :) I apologize for the confusion and I’m happy to help clear the air! Loox offers various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month. Our Beginner plan is designed for stores who are starting their journey and help them grow their business. We completely understand that costs are a big part of every merchant's decision of which apps to use. We've built Loox to provide a great return on investment on all of our plans. I’ve reached out to you privately through our support and am happy to continue the conversation with you over email.

Hey, Tamarry from the Loox team here :) We appreciate the feedback. We're always improving our product and are thankful to have customers like you who can point us in the right direction. Loox understands the needs of global merchants and supports the translation of all customer-facing widgets and emails in 19 different languages, including Spanish. I would be happy to help you set everything up privately and have reached out via our Support to continue our conversation.

Hey, Rotem from the Loox team here :) I'd be happy to dig deeper into this. I’ve contacted you through our support regarding the charges you see, and I'm here to ensure we get this figured out together.

Hey, Josh from the Loox team here :) ​ ​I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues. ​ All of our plans support the option to reply to reviews that you've received. Any time you reply to a review, the reviewer will also receive an email update stating sharing that you have replied back to them. ​ ​I’d be happy to dig deeper on what you see on your end. I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)

Hey, I’m sorry to hear about the confusion around your billing. We do our best to keep our pricing as clear as possible, with all details available on our website, Shopify listing, and within the app. We really appreciate your feedback on this- and we're always trying to improve the user experience. I’ve reached out via email to go over your plan with you and figure out which Loox plan will work best for you. Please feel free to reply whenever it’s convenient - we’re here to help.

​Hey, Shany from the Loox team here. I'm truly sorry to hear your experience with Loox was not as you expected. I’ve personally reached out to you, and I'm happy to continue the conversation with you privately. ​ ​In any case, our support team is available 24/7 and always happy to help! Please don't hesitate to contact us with any questions or requests you have, and we'll gladly advise :)

Hey, Tamarry from Loox here :) I apologize for the confusion and I’m happy to help clear the air! Loox offers several different plans for stores at different stages of their Shopify journey. Our Beginner plan is designed for stores who are starting their journey and help them grow their business. We completely understand that costs are a big part of every merchant's decision of which apps to use. We've built Loox to provide a great return on investment on all of our plans. I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)

Hey, Amit from the Loox team here :) ​ I'd be happy to help and address your concern! ​ Our Growth plan is a pay-as-you-grow plan that charges based on how many review request emails you send each month. ​ ​This plan is designed to allow you to collect reviews from all your customers but only pay for what you actually use. This means that during slower months you automatically pay less. ​ This payment model is listed both on our Plan selection page as well as on the Shopify app store. ​ We completely understand that costs are a big part of every merchant's decision about which apps to use. We've built Loox to provide a great return on investment on all of our plans. ​ With that in mind, I'd be more than happy to go over your account and see how you can get more out of Loox. ​ I have reached out to you privately to continue this discussion.

Hey, Yishai from the Loox team here - I totally understand how stressful it can be to see an unexpected charge on your invoice. Shopify should automatically stop all future app charges once the app is removed from your store. With that said, you might see a charge that was created before Loox was removed. I took a look at your account and I can see that this is indeed the case here, the charge was triggered and already appeared on your pending invoice a few weeks before Loox was removed. We have contacted you privately to sort this out for you, so please keep a look out for an email from us.

Hey, Josh from the Loox team here :) I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues. I've personally reached out to you through our support and am here to make sure we can assist you.

Hey, Dor from the Loox team here. As an approved reviews aggregator with Google, we work as hard as we can to make this integration as seamless as possible. However, due to Google's strict guidelines and lack of communication, this can be more complicated in certain cases. In these cases, our support team is available 24\7 to assist with every step of the process. We have reached out to you personally, and we will continue assisting you on the matter until it is resolved.

​Hey, Josh from the Loox team here :) ​ ​I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this. ​ ​Our Growth plan is a pay-as-you-grow plan that charges based on how many review request emails you send each month. This plan is designed to allow you to collect reviews from all your customers but only pay for what you actually use. This means that during slower months you automatically pay less. ​ ​We are confident that the app will pay itself back in full by increasing the conversion and retention of your customers. Not to mention reaching new customers with referrals, and increasing the amount of reviews you will collect. ​ All our plans, including those for larger-scale stores, have an extremely high ROI.​ ​ ​We completely understand that costs are a big part of every merchant's decision of which apps to use. We've built Loox to provide a great return on investment on all of our plans. ​ ​I’ve personally reached out to you and am happy to continue the conversation with you privately.

Hey, Abby from the Loox team here :) I am so sorry to hear about your experience with Loox and that your expectations have not been met. I would firstly like to stress that our support team is available 24/7 and always happy to help! Secondly,​ I’d be happy to dig deeper into what you see on your end. Our merchant's success is a top priority and we would be happy to investigate in-depth what occurred. I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)

Hey, David from the Loox team here :) I would like to apologize for any confusion that might have occurred, and I’m happy to help clear the air! Generally speaking, Loox offers plans that were built to match all types of businesses sizes, and our pricing model is designed for a high ROI. If you have any question in regards to how your Loox Plan can help you increase your store’s income, and how it can help you increase your growing collection of customers, feel free to respond to our private message! We will be more than happy to help :)

Hey, Josh from the Loox team here :) I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this. I want to assure you that Loox cannot, on a technical level, add any hidden fees on our subscription plans available. Our Growth plan is a pay-as-you-grow plan that charges based on how many review request emails you send each month. You can also find this outlined on your Plan Selection page, our website, as well as the Shopify app store. This plan is designed to allow you to collect reviews from all your customers, but only pay for what you actually use. This means that during slower months you automatically pay less. Loox is designed to provide extremely high ROI on the price, not only by creating social proof that boosts conversion but also by incentivizing repeat buys with next-purchase discounts for reviewers, as well as reaching new customers via Loox Referrals. I’ve personally reached out to you and am happy to continue the conversation with you privately.

Hey, Josh from the Loox team here :) ​ ​I would be more than happy to help you here and try to address your frustrations. ​ ​Our Beginner plan is designed for stores who are starting their journey and help them grow their business. In fact, we offer various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month. ​ ​Loox is designed to provide extremely high ROI on the price, not only by creating social proof that boosts conversion but also by incentivizing repeat buys with next-purchase discounts for reviewers, as well as reaching new customers via Loox Referrals. ​ ​In any case, our support team is available 24/7 and always happy to help! I’ve personally reached out to you regarding your plan and am happy to continue the conversation with you privately.

Hey, I’m sorry to hear that the recent charge came as a surprise. We do our best to keep our pricing as transparent as possible with all details available on our website, Shopify listing and within the app. Our goal is to provide high value with tools that help you attract new customers, increase conversions, and encourage repeat purchases. I’ve reached out via email to go over your plan with you and answer any questions. Please feel free to reply whenever it’s convenient - we’re here to help! I’ve reached out to you privately through your email and continue this conversation.

Hey, Josh from the Loox team here :) I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to clarify what's going on. Shopify requires explicit merchant consent when selecting an app's subscription plan. Loox cannot, on a technical level, change your subscription plan ever. From your account history, I can see that you changed your plan several times over the course of your history with Loox. I can also see that you reached out to us regarding these changes and that we responded within a few hours to each email. I personally called you today to try and speak with you and help address any of your confusion. During our call, you expressed that you did not wish to speak and provided me with an additional email so that we could be in contact. I immediately emailed you following our call with an explanation of what was happening and, once again, address your concerns. I would be happy to schedule a time and discuss your current subscription. I have sent you my personal link for us to work together and answer all of your questions.

Hey, Yishai from the Loox team here - ​I'm so sorry your experience with Loox was not what you expected, I know how stressful it must be to receive charges that you were not expecting. ​ ​It seems that a few months ago someone on your team moved to the $99.99/month plan which caused these charges to be triggered every 30-days. ​ ​Please note that a Shopify app cannot change a charge without the store approving it, and an email from Shopify confirming the charge should have been sent at that time. ​ ​No worries, we are going to work with you privately to sort this out ASAP. ​ ​In regards to the star ratings on your store; it seems that this was caused by another app integrated with Loox, which we have already worked together to help you display the stars how you wish. This should no longer change as the other app corrected the behavior.

Hey, Josh from the Loox team here. I apologize for any confusion on the matter! I'd be happy to explain why you are seeing these charges. ​ Our Growth plan is a pay-as-you-grow plan that charges based on how many review request emails you send each month. This plan is designed to allow you to collect reviews from all your customers, but only pay for what you actually use. This means that during slower months you automatically pay less. ​ ​In any case, Loox is designed to provide extremely high ROI on the price, not only by creating social proof that boosts conversion but also by incentivizing repeat buys with next-purchase discounts for reviewers, as well as reaching new customers via Loox Referrals. ​ I see that you have recently uninstalled Loox which is preventing you from accessing the admin. ​ I have reached out to you privately to better address your concerns. Please lookout for an email from our Support team.