Loox ‑ Product Reviews App

Hey, Ilan from the Loox team here :) I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues. ​ ​I’d be happy to dig deeper into what you were experiencing. I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)

Hey, Josh from the Loox team here :) I appreciate the feedback. We're always improving our product and are thankful to have customers like you who can point us in the right direction. Our Multilingual widgets do allow for the automatic translation of the widgets using Shopify Market. The Weglot integration is specific to the review content only. I would be happy to continue the conversation with you privately and have reached out via our Support.

Hey, Tamarry from the Loox team here. I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this. It might be that an app charge is already included in an invoice before the app is removed and hence still appears after it is uninstalled. I’ve personally reached out to you regarding your refund and am happy to continue the conversation with you privately.

​Hey, Josh from the Loox team here :) ​ ​I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues. ​ You can cancel your Loox plan at any time directly from within your Shopify admin. ​ ​It might be that an app charge is already included in an invoice before the app is removed and hence still appears after it is uninstalled. ​ ​I’d be happy to dig deeper on what you see on your end. I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)

Hey, Ilan from the Loox team here :) I'd be happy to clarify any concerns regarding our pricing plans. Loox offers several different plans for stores at different stages of their Shopify journey. The Growth plan, our most popular plan, is a pay-as-you-grow plan that scales with you depending on your usage that month. This plan is ideal for merchants who have fluctuating order volumes and for those who want access to all the Loox features and integrations. We completely understand that costs are a big part of every merchant's decision of which apps to use. We've built Loox to provide a great return on investment on all of our plans. In any case, our support team is available 24/7 and always happy to help! I’ve personally reached out to you regarding your plan and am happy to continue the conversation with you privately.

Hey, Amit from the Loox team here :) While Loox offers three different plans, each suitable for a different brand size, I'm confident and positive that we can help you find the plan that best fits your needs. I have reached out to you privately and I'd be more than happy to assist in any way I can. In any case, our Support team is always happy to help! Please don't hesitate to contact us with any questions or requests you might have and we'll gladly advise.

Hey, Amit from the Loox team here! While I regret to learn about your experience, I'd just like to let you know that Loox holds a lot more than three widgets. While the reviews widgets alone consist of more than three widgets, Loox also offers Referrals and Upsell widgets to boost your conversion rates and revenue. You can learn about all of Loox's widgets here: https://help.loox.io/article/86-how-are-my-reviews-displayed ​​ As for adding the widgets, in most themes, adding and moving a widget is as easy as dragging the widget across your page within the Shopify theme editor. In some older themes, a code must be put in place, and our support team will always be happy to help you with this and with anything you might need! I've also reached out to you privately, and I'd be more than happy to assist you :)

Hey, Lilach from the Loox team here :) I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues. Loox offers a seamless migration from previous apps and sources through our import template and one click importer for supported apps. I can see that you have already uninstalled Loox on your store. All Loox widgets should no longer be appearing on your store pages. Sometimes the widgets can appear to still load due to a stored cache available on your browser. I’d be happy to dig deeper on what you see on your end. I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)

​Hey, Shany from the Loox team here. I'm truly sorry to hear your experience with Loox was not as you expected. I’ve personally reached out to you, and I'm happy to continue the conversation with you privately. ​ ​In any case, our support team is available 24/7 and always happy to help! Please don't hesitate to contact us with any questions or requests you have, and we'll gladly advise :)

Hey, Lilach from the Loox team here :) I totally understand how stressful it can be to see an unexpected charge on your invoice. Shopify should automatically stop all future app charges once the app is removed from your store. With that said, you might see a charge that was created before Loox was removed. I took a look at your account and I can see that this is indeed the case here, the charge was triggered before Loox was removed. We have contacted you privately to sort this out for you, so please keep a look out for an email from us.

Hey, Tamarry from Loox here :) I apologize for the confusion and I’m happy to help clear the air! Loox offers several different plans for stores at different stages of their Shopify journey. Our Beginner plan is designed for stores who are starting their journey and help them grow their business. We completely understand that costs are a big part of every merchant's decision of which apps to use. We've built Loox to provide a great return on investment on all of our plans. I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)

Hey, Amit from the Loox team here :) ​ I'd be happy to help and address your concern! ​ Our Growth plan is a pay-as-you-grow plan that charges based on how many review request emails you send each month. ​ ​This plan is designed to allow you to collect reviews from all your customers but only pay for what you actually use. This means that during slower months you automatically pay less. ​ This payment model is listed both on our Plan selection page as well as on the Shopify app store. ​ We completely understand that costs are a big part of every merchant's decision about which apps to use. We've built Loox to provide a great return on investment on all of our plans. ​ With that in mind, I'd be more than happy to go over your account and see how you can get more out of Loox. ​ I have reached out to you privately to continue this discussion.

Hey, Yishai from the Loox team here :) ​ Loox offers various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month. ​Our Beginner plan is designed for stores that are just starting their Shopify journey to help them get off the ground and grow their business. Advanced features​ which are not available in the Beginner plan are essential in getting the most out of your Loox subscription. ​ ​We completely understand that costs are a big part of every merchant's decision of which apps to use. We've built Loox to provide a great return on investment on all of our plans. ​ I’ve reached out to you privately through our support and am here to make sure we find the best plan for your store together :)

Hey, Yishai from the Loox team here - I totally understand how stressful it can be to see an unexpected charge on your invoice. Shopify should automatically stop all future app charges once the app is removed from your store. With that said, you might see a charge that was created before Loox was removed. I took a look at your account and I can see that this is indeed the case here, the charge was triggered and already appeared on your pending invoice a few weeks before Loox was removed. We have contacted you privately to sort this out for you, so please keep a look out for an email from us.

Hey, Josh from the Loox team here :) I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues. I've personally reached out to you through our support and am here to make sure we can assist you.

Hey, David from the Loox team here :) I’m truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues. Generally speaking, Loox allows you to import an unlimited number of reviews into your store. The only limit is the number of reviews you can import from any specific AliExpress product page. On the Beginner plan, Loox will scan the first 20 reviews that match your filters. Our higher plans, however, will scan the first 100 reviews that match your filters. Just to clarify, this means that you can import as many reviews as you want to each of your Shopify product pages. The only limit is that on each AliExpress product page you import from, you are able to scan the first 20 or 100. Although your import process didn’t work as you had expected, our support team offers 24/7 support and is available to help all of our merchants from all around the world, and we can guarantee that all inquiries will be answered within 24 hours. With that in mind, it seems that we had tried to respond to both of your emails, but it seems that our response was bouncing and couldn’t be received. I also tried to reached out to your email privately once again so we could try and help with importing your Loox reviews. Unfortunately, this email bounced again. Could you please reach out to our Support team using a different email address? We would be happy to assist you with our AliExpress importer.

Hey, Josh from the Loox team here :) I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues. Generally speaking, Loox supports translating all customer-facing widgets and emails to the language of their preference. With our multi-lingual support enabled, your review request emails will also match the checkout language used by your customers Loox is also designed to provide extremely high ROI on the price, not only by creating social proof that boosts conversion but also by incentivizing repeat buys with next-purchase discounts for reviewers, as well as reaching new customers via Loox Referrals. In any case, our support team is available 24/7 and always happy to help! I’ve personally reached out to you and am happy to continue the conversation with you privately.

Hey, Amit from the Loox team here :) No worries, I have reached out to you privately to offer further assistance on the matter.

Hey, David from the Loox team here :) First of all, I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this. Generally speaking, Loox offers various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month. According to Shopify's own terms and policies, a third-party app cannot choose a merchant's app subscription plan, as Shopify requires explicit merchant consent when choosing an app's subscription plan. No worries though! I’ve personally reached out to you regarding your refund and am happy to continue the conversation with you privately.

Hey, David from the Loox team here :) I apologize for the confusion, and I’m happy to help clear the air! Generally speaking, Loox provides its merchants with the option to translate all of its front-facing widgets and emails into one out of 19 different languages. The chosen language will adjust the default text for all Loox widgets implemented on your store's pages and customer-facing emails. You can choose your preferred language directly from your Loox admin. We also currently offer a Weglot integration to translate your customers' reviews showcased on your store's widgets. I have contacted you privately in order to go over this in further detail. In any case, ​our support team is available 24/7 and always happy to help! Please don't hesitate to contact us with any questions or requests that you might have! We'd be more than happy to help :)