Loox ‑ Product Reviews App

Hey, Lilach from the Loox team here :) The Loox widgets automatically integrate with your theme once you install Loox. I’d be happy to dig deeper on what you see on your end. I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)

Hey, Amit from the Loox team here. Loox offers plans to fit all business sizes - from small starting businesses to big brands selling worldwide. We are confident that our product can provide a higher ROI for stores with significant sales. I've reached out to you privately, kindly check your email inbox :)

Hey, Rotem from the Loox team here :) Apps cannot charge merchants after their app have been removed from stores as this process is controlled automatically by Shopify. App charges that were already included in your invoice before the app was removed will still appear even after the app is uninstalled as the app was in use for part of the billing period. I’ve personally reached out to better understand what you are seeing on your end and am happy to continue the conversation with you privately. We're available 24/7 and are always ready to assist.

Hey, Lilach from the Loox team here :) I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues. I can see you were subscribed to our Growth plan, which starts at $34.99/month. This plan is a pay-as-you-grow plan that scales with you depending on your usage that month. This is our most popular plan, and is ideal for merchants who have fluctuating order volumes and for those who want access to all the Loox features and integrations. We completely understand that costs are a big part of every merchant's decision of which apps to use. We've built Loox to provide a great return on investment on all of our plans. If you experienced anything out of the ordinary regarding your setup, please let us know. We'll gladly investigate further and ensure you get up and running as soon as possible. I’ve personally reached out to you and am happy to continue the conversation with you privately.

Hey, Tamarry from the Loox team here :) I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this. Our Growth plan is a pay-as-you-grow plan that charges based on how many review request emails you send each month. This plan is designed to allow you to collect reviews from all your customers but only pay for what you actually use. This means that during slower months, you automatically pay less. We completely understand that costs are a big part of every merchant's decision about which apps to use. We've built Loox to provide a great return on investment on all of our plans. All our plans, including those for larger-scale stores, have an extremely high ROI. I’ve personally reached out to you regarding your refund and am happy to continue the conversation with you privately.

Hey, Lilach from the Loox team here :) Loox offers various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month. Our Beginner plan ($9.99) is designed for stores that are starting their journey and is meant to help them grow their business. We completely understand that costs are a big part of every merchant's decision about which apps to use. We've built Loox to provide a great return on investment on all of our plans. I've also personally reached out to you and am happy to continue the conversation with you privately.

Hey, Ilan from the Loox team here :) Loox offers various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month. Our Beginner plan is designed for stores that are starting their journey and helping them grow their business. We completely understand that costs are a big part of every merchant's decision about which apps to use. We've built Loox to provide a great return on investment on all of our plans. I’ve reached out to you privately through our support and am happy to continue the conversation with you over email.

Hey, Tamarry from the Loox team here :) I apologize for the confusion and I’m happy to help clear the air! Loox offers various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month. Our Beginner plan is designed for stores who are starting their journey and help them grow their business. We completely understand that costs are a big part of every merchant's decision of which apps to use. We've built Loox to provide a great return on investment on all of our plans. I’ve reached out to you privately through our support and am happy to continue the conversation with you over email.

Hey, Josh from the Loox team here :) I apologize for the confusion and I’m happy to help clear the air! Loox offers various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month. Our Beginner plan is designed for stores who are starting their journey and help them grow their business. We completely understand that costs are a big part of every merchant's decision of which apps to use. We've built Loox to provide a great return on investment on all of our plans. I’ve reached out to you privately through our support and am happy to continue the conversation with you over email.

Hey, Tamarry from the Loox team here :) We appreciate the feedback. We're always improving our product and are thankful to have customers like you who can point us in the right direction. Loox understands the needs of global merchants and supports the translation of all customer-facing widgets and emails in 19 different languages, including Spanish. I would be happy to help you set everything up privately and have reached out via our Support to continue our conversation.

Hey, Rotem from the Loox team here :) I'd be happy to dig deeper into this. I’ve contacted you through our support regarding the charges you see, and I'm here to ensure we get this figured out together.

Hey, Josh from the Loox team here :) ​ ​I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues. ​ All of our plans support the option to reply to reviews that you've received. Any time you reply to a review, the reviewer will also receive an email update stating sharing that you have replied back to them. ​ ​I’d be happy to dig deeper on what you see on your end. I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)

Hey, I’m sorry to hear about the confusion around your billing. We do our best to keep our pricing as clear as possible, with all details available on our website, Shopify listing, and within the app. We really appreciate your feedback on this- and we're always trying to improve the user experience. I’ve reached out via email to go over your plan with you and figure out which Loox plan will work best for you. Please feel free to reply whenever it’s convenient - we’re here to help.

​Hey, Shany from the Loox team here. I'm truly sorry to hear your experience with Loox was not as you expected. I’ve personally reached out to you, and I'm happy to continue the conversation with you privately. ​ ​In any case, our support team is available 24/7 and always happy to help! Please don't hesitate to contact us with any questions or requests you have, and we'll gladly advise :)

Hey, Tamarry from Loox here :) I apologize for the confusion and I’m happy to help clear the air! Loox offers several different plans for stores at different stages of their Shopify journey. Our Beginner plan is designed for stores who are starting their journey and help them grow their business. We completely understand that costs are a big part of every merchant's decision of which apps to use. We've built Loox to provide a great return on investment on all of our plans. I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)

Hey, Amit from the Loox team here :) ​ I'd be happy to help and address your concern! ​ Our Growth plan is a pay-as-you-grow plan that charges based on how many review request emails you send each month. ​ ​This plan is designed to allow you to collect reviews from all your customers but only pay for what you actually use. This means that during slower months you automatically pay less. ​ This payment model is listed both on our Plan selection page as well as on the Shopify app store. ​ We completely understand that costs are a big part of every merchant's decision about which apps to use. We've built Loox to provide a great return on investment on all of our plans. ​ With that in mind, I'd be more than happy to go over your account and see how you can get more out of Loox. ​ I have reached out to you privately to continue this discussion.

Hey, Josh from the Loox team here :) I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues. I've personally reached out to you through our support and am here to make sure we can assist you.

Hey, Dor from the Loox team here. As an approved reviews aggregator with Google, we work as hard as we can to make this integration as seamless as possible. However, due to Google's strict guidelines and lack of communication, this can be more complicated in certain cases. In these cases, our support team is available 24\7 to assist with every step of the process. We have reached out to you personally, and we will continue assisting you on the matter until it is resolved.

​Hey, Josh from the Loox team here :) ​ ​I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this. ​ ​Our Growth plan is a pay-as-you-grow plan that charges based on how many review request emails you send each month. This plan is designed to allow you to collect reviews from all your customers but only pay for what you actually use. This means that during slower months you automatically pay less. ​ ​We are confident that the app will pay itself back in full by increasing the conversion and retention of your customers. Not to mention reaching new customers with referrals, and increasing the amount of reviews you will collect. ​ All our plans, including those for larger-scale stores, have an extremely high ROI.​ ​ ​We completely understand that costs are a big part of every merchant's decision of which apps to use. We've built Loox to provide a great return on investment on all of our plans. ​ ​I’ve personally reached out to you and am happy to continue the conversation with you privately.

Hey, David from the Loox team here :) I would like to apologize for any confusion that might have occurred, and I’m happy to help clear the air! Generally speaking, Loox offers plans that were built to match all types of businesses sizes, and our pricing model is designed for a high ROI. If you have any question in regards to how your Loox Plan can help you increase your store’s income, and how it can help you increase your growing collection of customers, feel free to respond to our private message! We will be more than happy to help :)