Loox ‑ Product Reviews App

Hey, Sapir from the Loox team here :) I can see that you recently subscribed to our Beginner plan. I have contacted you privately through our Support email and am happy to elaborate and continue the conversation with you via email.

Hey, Tal from the Loox support team here :) I would be happy to help improve your experience with Loox and try to help you resolve any issues. We completely understand that costs are a big part of every merchant's decision of which apps to use. We've built Loox to provide a great return on investment on all of our plans. I’ve reached out to you privately through our support and am happy to continue the conversation with you over email.

Hey, Josh from the Loox team here :) I apologize for the confusion and I’m happy to help clear the air! Loox offers various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month. Our Beginner plan is designed for stores who are starting their journey and help them grow their business. We completely understand that costs are a big part of every merchant's decision of which apps to use. We've built Loox to provide a great return on investment on all of our plans. I’ve reached out to you privately through our support and am happy to continue the conversation with you over email.

Hey, Tal from the Loox support team here :) I would be happy to help improve your experience with Loox and try to help you resolve any issues. Loox is designed to provide extremely high ROI on the price, not only by creating social proof that boosts conversion but also by incentivizing repeat buys with next-purchase discounts for reviewers, as well as reaching new customers via Loox Referrals. I’ve reached out to you privately through our support and would like to dig deeper on what you see on your end.

Hey, Tamarry from the Loox team here :) We appreciate the feedback. We're always improving our product and are thankful to have customers like you who can point us in the right direction. Loox understands the needs of global merchants and supports the translation of all customer-facing widgets and emails in 19 different languages, including Spanish. I would be happy to help you set everything up privately and have reached out via our Support to continue our conversation.

Hey, Rotem from the Loox team here :) I'd be happy to dig deeper into this. I’ve contacted you through our support regarding the charges you see, and I'm here to ensure we get this figured out together.

Hey, Josh from the Loox team here :) ​ ​I apologize for the confusion and I’m happy to help clear the air! ​ ​Loox offers various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month. ​ ​Our Beginner plan is designed for stores who are starting their journey and help them grow their business. ​ ​We completely understand that costs are a big part of every merchant's decision of which apps to use. We've built Loox to provide a great return on investment on all of our plans. ​ ​In any case, our support team is available 24/7 and always happy to help! Please don't hesitate to contact us with any questions or requests you have and we'll gladly advise :)

Hey, Josh from the Loox team here :) ​ ​I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues. ​ All of our plans support the option to reply to reviews that you've received. Any time you reply to a review, the reviewer will also receive an email update stating sharing that you have replied back to them. ​ ​I’d be happy to dig deeper on what you see on your end. I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)

Hey, Amit from Loox here :) Please find the email I sent to you regarding the solution to what you were asking for. Our team and I are always happy to help!

Hey, Ilan from the Loox team here :) I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues. ​ ​I’d be happy to dig deeper into what you were experiencing. I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)

Hey, Josh from the Loox team here :) I appreciate the feedback. We're always improving our product and are thankful to have customers like you who can point us in the right direction. Our Multilingual widgets do allow for the automatic translation of the widgets using Shopify Market. The Weglot integration is specific to the review content only. I would be happy to continue the conversation with you privately and have reached out via our Support.

Hey, Tamarry from the Loox team here. I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this. It might be that an app charge is already included in an invoice before the app is removed and hence still appears after it is uninstalled. I’ve personally reached out to you regarding your refund and am happy to continue the conversation with you privately.

​Hey, Josh from the Loox team here :) ​ ​I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues. ​ You can cancel your Loox plan at any time directly from within your Shopify admin. ​ ​It might be that an app charge is already included in an invoice before the app is removed and hence still appears after it is uninstalled. ​ ​I’d be happy to dig deeper on what you see on your end. I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)

Hey, Ilan from the Loox team here :) I'd be happy to clarify any concerns regarding our pricing plans. Loox offers several different plans for stores at different stages of their Shopify journey. The Growth plan, our most popular plan, is a pay-as-you-grow plan that scales with you depending on your usage that month. This plan is ideal for merchants who have fluctuating order volumes and for those who want access to all the Loox features and integrations. We completely understand that costs are a big part of every merchant's decision of which apps to use. We've built Loox to provide a great return on investment on all of our plans. In any case, our support team is available 24/7 and always happy to help! I’ve personally reached out to you regarding your plan and am happy to continue the conversation with you privately.

Hey, Amit from the Loox team here :) While Loox offers three different plans, each suitable for a different brand size, I'm confident and positive that we can help you find the plan that best fits your needs. I have reached out to you privately and I'd be more than happy to assist in any way I can. In any case, our Support team is always happy to help! Please don't hesitate to contact us with any questions or requests you might have and we'll gladly advise.

Hey, Amit from the Loox team here! While I regret to learn about your experience, I'd just like to let you know that Loox holds a lot more than three widgets. While the reviews widgets alone consist of more than three widgets, Loox also offers Referrals and Upsell widgets to boost your conversion rates and revenue. You can learn about all of Loox's widgets here: https://help.loox.io/article/86-how-are-my-reviews-displayed ​​ As for adding the widgets, in most themes, adding and moving a widget is as easy as dragging the widget across your page within the Shopify theme editor. In some older themes, a code must be put in place, and our support team will always be happy to help you with this and with anything you might need! I've also reached out to you privately, and I'd be more than happy to assist you :)

Hey, Lilach from the Loox team here :) I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues. Loox offers a seamless migration from previous apps and sources through our import template and one click importer for supported apps. I can see that you have already uninstalled Loox on your store. All Loox widgets should no longer be appearing on your store pages. Sometimes the widgets can appear to still load due to a stored cache available on your browser. I’d be happy to dig deeper on what you see on your end. I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)

​Hey, Shany from the Loox team here. I'm truly sorry to hear your experience with Loox was not as you expected. I’ve personally reached out to you, and I'm happy to continue the conversation with you privately. ​ ​In any case, our support team is available 24/7 and always happy to help! Please don't hesitate to contact us with any questions or requests you have, and we'll gladly advise :)

Hey, Lilach from the Loox team here :) I totally understand how stressful it can be to see an unexpected charge on your invoice. Shopify should automatically stop all future app charges once the app is removed from your store. With that said, you might see a charge that was created before Loox was removed. I took a look at your account and I can see that this is indeed the case here, the charge was triggered before Loox was removed. We have contacted you privately to sort this out for you, so please keep a look out for an email from us.

Hey, Tamarry from Loox here :) I apologize for the confusion and I’m happy to help clear the air! Loox offers several different plans for stores at different stages of their Shopify journey. Our Beginner plan is designed for stores who are starting their journey and help them grow their business. We completely understand that costs are a big part of every merchant's decision of which apps to use. We've built Loox to provide a great return on investment on all of our plans. I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)